Role Play - Managing Workplace Difficulties

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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
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Unit:
 BSBMGT502 – Manage People Performance
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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 10 questions to be answered. I you research external sources
please cite these as references in the body of the document and
in a bibliography.
QUESTION 1
1. How are you going to monitor your staff member’s performance after the
formal counselling session?
With the help of effective formal counselling the staff member can be made confident
for their work and to improve their performance. The formal counselling is provided
when the employees do not positively respond to the advices on the informal basis.
For monitoring the outcomes of the counselling the performance of the employees has
to be analysed which can be done by watching them and interacting them regrading
the way they are aiming to achieve their targets. The account can be taken from them
such as what changes do they have implemented in their process, are they able to
spell-out the expectations after the counselling or not (Baker, 2016).
QUESTION 2
Identify 6 workplace performance problems. How would you investigate these
problems?
Six workplace performance problems faced often faced by the organisation includes:
 Quality of work in terms of inaccuracies, errors, wastage of material etc.
 Quantity of work in context of absenteeism, slow response, accidents etc.
 Inappropriate behaviour of the employees making workplace environment
hostile, power games etc.
 Resistance to accept the changes taking place within the organisation

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 Inefficient interpersonal relations among the employees
 Inappropriate physical behaviour
All the activities can be identified by the managers on the basis of their observation
and with the feedbacks of the employees towards each other as well as by the
immediate superiors.
QUESTION 3
How would you follow up the outcomes of an informal counselling (discussion) with
a staff member in the workplace?
With the help of the informal counselling the issues faced by the employees can be
identified and accordingly various ways to overcome the issues can be mutually
decided with the discussion. The outcomes of this can be followed up by feedbacks
from the staff member itself regarding the changes they are facing in context of the
issues as well as the performance can be analysed on the basis of the checklist which
can be prepared at the time of informal counselling in regards to the areas that were
impacted due to the particular issue with the staff member (Storey, 2016).
QUESTION 4
How could you provide recognition and reward for achievements and outstanding
performance? Identify 2 ways.
1. As it is crucial to reward the performance of the employee to keep them motivated
the employer can post and follow a calendar of celebration in which the achievement
of the best performer can be place in the workplace. Also they can be provided
symbolic recognition for the performance such as coffee mug that reflect sincere
appreciation.
2. The rewards system that can be adopted by the organisation includes variable pay to
the employees, bonuses; profit sharing is the achievement is significantly contributed
to the overall performance of the organisation. In addition to this the group based
rewards can also be provided in terms of group incentives etc.

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QUESTION 5
What is the purpose of a workplace Code of Conduct?
The code of conduct within the workplace facilitated the organisation to clarifies the
missions, vision of the organisation. The codes enables the organisation to
communicative the values to the employees and the leaders of the organisation with
the help of which they can ensure the desired behaviour of the employees within the
workplace. It can further be used as a benchmarking for measuring the performance
of the employees and even that of the organisation (Code of conduct, 2019). Various
specific purposes are that it facilitate the marketing of the organisational commitment
for high standard, ensures compliance of the laws, mitigation of the risks etc.
QUESTION 6
Why is monitoring staff performance, providing feedback and coaching important for
an organisation?
For managing the performance and ensuring the accomplishment of the organisational
objectives it is important that feedback is provided to the employees, coaching given
to them etc. With the help of feedbacks the managers can identify the opinions of the
employees and the issues faced by them, while with the help of monitoring of the
performance the managers can analyse the areas in which the improvement is required
for the employees and accordingly they plan for the trainings, development sessions
(Tziner and Rabenu, 2018). With the help of coaching the leaders can provide the
guidance in context of ways to complete the task and can make the employees adopt
various techniques for accomplishing their objectives.
QUESTION 7
List three behaviours that a workplace Code of Conduct can cover.
1. The code of conduct reflects the values of the company that facilitate the
management of the organisation in regulating the behaviour of the people such as the
investors, employees, managers etc.