BSBMGT517 Manage Operational Plan Assessment Guide

This Assessment Booklet provides information and assessment tasks for BSBMGT517 Manage Operational Plan. It covers operational planning, budgeting, resource efficiency, legislation, policies and procedures. The booklet also includes information on recognition of prior learning, submitting assessments, plagiarism and referencing, assessment outcomes, re-assessment, reasonable adjustment, and competency assessment. The assessment consists of three forms: written assessment, project - holistic assessment, and project - applicative questions.

BSB51915
Diploma of Leadership and
Management
Assessment Guide
BSBMGT517 Manage operational plan

Introduction
This Assessment Booklet provides you with information and your assessment tasks for this
unit. A requirement of your qualification, from which the unit of competence is taken, is the
application of the concepts you have been learning.
The assessment activities are an important part of your course as they provide an
opportunity to apply what you have been learning and they give both you and your trainer
feedback on your progress.
Please read this section carefully before commencing the assessment tasks.
RECOGNITION OF PRIOR LEARNING
If you can demonstrate that you have the skills and knowledge within this unit, you should
speak to a trainer/assessor about this and apply for recognition of prior learning.
COMPLETING YOUR ASSESSMENTS
Prior to Assessment
You must be advised of your rights before and after the assessments including the right to
appeal.
Assessors must provide you with all relevant information relating to the assessments prior to
commencement and of the appeals procedure that can be utilised if you wish to appeal
against the assessment outcome or make a complaint.
Submitting Assessments
Each part of this assessment booklet needs to be carefully completed and you are required
to attain a ‘satisfactory’ mark for each of the assessment activities. Full details of what is
required have been detailed in instructions before each assessment task.
You must submit assessment tasks with the cover sheet provided at the end of this Booklet.
You must attach one cover sheet per assessment upon submission, ticking the relevant
assessment box. Ensure you sign the form after completion.
Assessments should be submitted on or before their due date. Extensions for individual
assessment tasks may be negotiated in specific circumstances. Consultation on this must
occur prior to the due date and extensions due to illness will require a medical certificate.
Extensions will be confirmed to you in writing.
Plagiarism and Referencing
You are reminded that plagiarism will not be tolerated. Information, ideas etc. quoted or
paraphrased from another source, must be acknowledged with “quotation marks” around the
relevant words/sentences or ideas and cited at the end of the document. Sources of
information, ideas etc. must be provided in alphabetical order by author’s surname (including
author’s full name, name of document/ book/internet etc. and year and place of publishing)
or may be included in brackets in the text.
BSBMGT517 Assessment Guide V1
2 | P a g e

ASSESSMENT OUTCOMES
The evidence you submit will be assessed and you will be given written feedback. Each
assessment task will be marked as either Satisfactory or Unsatisfactory and once all
assessments have been marked you will be given an outcome of Competent or Not
Competent for the unit of competence. Upon demonstrating competence, you will be
awarded this unit. If you are assessed as Not Competent, you will be given some
suggestions for improvement and asked to redo your assessment.
Re-assessment
In the event you are deemed Unsatisfactory, you will be allowed two (2) further attempts at
an assessment within the timeframe of this course.
As part of the assessment process, you must abide by any relevant assessment policies as
provided to you. If you feel you are not yet ready to be assessed or this assessment is
unfair, you should be offered the opportunity to discuss all options that are available to you
to complete the assessment.
Reasonable Adjustment
RTOs and Trainers/Assessors are obliged by law to make reasonable adjustment to ensure
maximum participation of students with disability in teaching, learning and assessment
activities.
This includes:
 ensuring that course activities are sufficiently flexible;
 providing additional support where necessary; and
 offering a reasonable substitute within the context of the course where a student
cannot participate.
Reasonable adjustment is defined in section 4(1) of the Employment and the Disability
Discrimination Act as ‘an adjustment to be made by a person is a reasonable adjustment
unless making the adjustment would impose an unjustifiable hardship on the person’.
Reasonable adjustment as it applies to participation in learning and assessment activities
may include:
 customising resources or activities within a training package or accredited
course;
 modifying a presentation medium;
 providing additional support;
 providing assistive or adaptive technologies;
 making additional information accessible both before enrolment and during the
course; and
 monitoring these adjustments to ensure that the student’s needs continue to be
met.
An individual’s access to the assessment process should not be adversely affected by
restrictions placed on the location or context of assessment beyond the requirements
specified in the training package. Reasonable adjustments can be made to ensure equity in
BSBMGT517 Assessment Guide V1
3 | P a g e

assessment for people with disabilities. Adjustments include any changes to the assessment
process or context that meet the individual needs of the person with a disability, but do not
change competency outcomes.
The assessment process must:
 Provide for valid, reliable, flexible and fair assessment
 Provide for judgement to be made on the basis of sufficient evidence
 Offer valid, authentic and current evidence.
COMPETENCY ASSESSMENT
Within this qualification are units of competency that form the basis of your assessments.
These can be located in your Unit Outline Booklet.
ASSESSMENTS FOR THIS UNIT
There are THREE forms of assessment or evidence gathering methods for this unit of
competency. Students are required to submit them all.
1. WRITTEN ASSESSMENT - THEORETICAL QUESTIONS - ASSESSMENT 1
This assessment consists of 08 questions to assess the student’s knowledge of
BSBMGT517 Manage operational plan. These questions sufficiently cover the criteria set
out under Performance Elements and Knowledge Evidence of this unit.
2. PROJECT - HOLISTIC ASSESSMENT 2
This Assessment gives students a chance to apply the principles learnt in the course by
developing an Operational Plan for given scenario. This is a holistic assessment satisfying
majority of the assessment requirements of this unit.
3. PROJECT - APPLICATIVE QUESTIONS - ASSESSMENT 3
This assessment is particularly designed to test the various performance criteria set out
under the third performance element of this unit. Based on the given information, students
are required to answer some five questions related to monitoring mechanism.
BSBMGT517 Assessment Guide V1
4 | P a g e

1. WRITTEN ASSESSMENT - THEORETICAL QUESTIONS - ASSESSMENT 1
Please answer all of the following questions:
Question 1.
Discuss (100-120 words) the details that should be outlined in an operational plan.
The various operational plans have emerged as one of the most important frameworks for
the majority of the business organisations of the present times and it is a reflection of this
particular fact that the various organisations are taking the help of this particular tool for the
implementation of any strategy or plan which is likely to further enhance the prospects of
their organisation (White 2016). There are various kinds of details which needs to be outlines
within a particular operational plan like clear objective about the organisation intends to do,
the kind of activities which the organisation is looking to undertake, the quality standards,
intended outcomes, the resources needed, implementation timetables, monitoring process
and others (White 2016).
Question 2
Broad consultation with other members of the organisation, from team members to senior
management is a good way to contribute to the success of operational planning. When, in
the planning cycle, should it be carried out? What outcomes would you hope to achieve from
this process? Discuss in 80 to 100 words.
A consultation with the various important members related to the organisation is very
important as it helps the organisation to know about the things on which they need to focus
on and also helps the management to know about the opinion of the people about the
strategy which they are about to implement (Bae, Lee and Moon 2014). Therefore, this will
enable the organisation to implement the kind of strategies which is being supported by the
important members related to the organisation and on whom lies the onus of the effective
implementation of that particular strategy.
Question 3.
What is the role of the operational plan in meeting organisational objectives? Discuss in 100
to 120 words.
The various operational plans which the business organisations take the help of are intended
to further enhance the prospects of the business organisation and “to bring about the overall
growth as well as the development of their business organisation” (Bae, Lee and Moon
BSBMGT517 Assessment Guide V1
5 | P a g e

2014). Therefore, it becomes of paramount importance for the various organisations to take
into consideration the objectives or the goals which they are trying to achieve for the process
of the formulation of the various kinds of operational plans (Bae, Lee and Moon 2014).
Furthermore, the various operational plans also need to focus on the long term goals rather
than on the short term goals or objectives which the organisation is trying to achieve. Thus, it
can be said that the various operational plans which the organisations often take the help of
needs to be in synchronisation with the objectives which the organisation is trying to achieve.
Question 4
Why do budgets need frequent reviews and adjustments? Who is responsible for ensuring
that budgets and other financial documents are accurate? When creating financial reports,
what sources of information need to be analysed? Discuss in 100 to 120 words.
The budgets are designed as per the performance level and also the needs of the
organisation. Therefore, with the changing performance level of the various entities related
to the organisation and the overall performance of the organisation it becomes important for
the organisation to constantly review its budgets and make the necessary adjustments which
is likely to enhance the performance level of the employees (Tapinos 2013). The main
responsibility ensuring the accuracy of the budgets rests with the finance and the accounts
team of the various organisations. Furthermore, the management team of the organisation
also needs to periodically review the accuracy of these budgets (Tapinos 2013). During the
creation of the financial reports the various financial details of the organisation generated by
the finance team needs to be taken into consideration. Moreover, the results of the various
market researches as well as analyses also need to be taken into consideration.
Question 5.
Resources can mean many things when you are preparing an operational plan. What kinds
of resources might you have to plan for? Give at least four examples.
The four kinds of resources which are required for the preparation of an operational plan are-
 Economic resource
 Labour capital
 Management resources
 Infrastructure
Question 6.
Today, more and more businesses understand that being successful is about more than just
economic performance, but that it is also about their environmental and social performance.
BSBMGT517 Assessment Guide V1
6 | P a g e

They are aware that increasing use of the Earth's natural resources places a strain on the
planet. Responsible businesses are, therefore, making every effort to ensure that they use
resources efficiently. What does the term resource efficiency refer to? Identify five things an
organisation could do to reduce the amount of paper and energy used and wasted. Discuss
in 150 to 180 words.
The concept of business ethics has gained a considerable amount of significance in the
present day business world and it is a reflection of this particular fact that the concept of
resource efficiency has gained a considerable amount of significance in the present times
(Nofal and Yusof 2013). Therefore, the various organisations of the world try to take the help
of ethical means for the use of the natural resources so that they can minimise the damage
that they are causing to the environment by the constant overuse of the natural resources of
the planet (Nofal and Yusof 2013). It is a reflection of this particular fact that the various
organisations of the world try to follow the strategy of sustainable approach for the process
of their business.
The five things which an organisation can do to minimize the amount of paper as well as the
energy which is being used by them are- Use of electronic media for the purpose of sending and receiving information.
 Limiting the use of artificial lights during day time
 Taking the help of energy conserving devices which would consume less amount of
electricity.
 Switching off the power supply when the office hours are over.
 Promoting awareness among the people about the importance of conserving
electricity and paper.
Question 7.
Why is it necessary to have a working knowledge of the legislation relating to operations and
associated planning? You might have to undertake the appropriate research to answer this
question. Discuss in 120 to 150 words.
The legislations provided by the various nations of the world are especially meant to
safeguard the interests of all the people of the nation. Therefore, it is very important for the
people as well as the business organizations to have a working knowledge of the legislations
so that the business activities which they undertake are not only within the parameters of the
legislations but at the same time they are not depriving the other individuals of their basic
fundamental rights (Faludi 2013). Furthermore, it is also important for the organisations to
have a working knowledge of the legislations so that while staying and complying with the
legislations of the particular nation in which they are operational the organisation is able to
effectively utilise the legislations for the improvement of the prospects of the concerned
organisation (Faludi 2013).
Question 8
BSBMGT517 Assessment Guide V1
7 | P a g e

What role do policies and procedures play in operational planning? Discuss in 120 to 150
words.
The policies as well as the procedures are the set of rules or the guiding principles by means
of which the management of a particular organisation operates or conducts their business.
The operational plans of a particular organisation therefore need to be in synchronisation
with the policies as well as the procedures of the organisation (Wood and Wollenberg 2012).
Furthermore the policies as well as the procedures of the organisation are the guiding
principles according to which the operational planning that the organisation is undertaking
should be designed. Thus, the operational planning undertaken by the organisation not only
needs to be realistic but also as per the needs of the organisation concerned since
sometimes it is seen that the organisations undertake an operational plan which is over
ambitious and thereby they fail to achieve it (Wood and Wollenberg 2012).
2. PROJECT - HOLISTIC ASSESSMENT 2
PROJECT
You are responsible for developing an operational plan for your organisation. The strategic
plan has already been written and sets the following direction for the coming year.
Company A strategic plan
Our strategic goals for the coming year are to:
1. Expand our market share in the high-end, high-price point, luxury goods market.
2. Increase the proportion of our productive capacity devoted to the manufacture of
luxury goods.
3. Become known as the premium luxury goods manufacturer in our product category.
4. Become known as an employer of choice for highly skilled people.
TASK 1
Based on the broad statements of strategic intent, you are charged with developing an
operational plan.
BSBMGT517 Assessment Guide V1
8 | P a g e

For each strategy goal outlined, come up with two short statements describing an
operational activity that could be implemented to achieve this. Your operational activities
should reflect an understanding of the types of details included in an operational plan.
Your operational activities should be accompanied by a:
 resource requirements
 budget,
 responsible person (for example job title)
 KPIs
 contingency plans, and a
 timeline.
Your activities might encompass manufacturing, sales, marketing, HR, or administrative
responsibilities.
You can use the table below to complete the plan.
STRATEGIC
GOAL
OPERATIONAL
ACTIVITY
MEASUREMENT
/KPI
PERSON
/ TITLE
TIMELIN
E
BUDGET CONTING
ENCY
PLAN
To expand
the market
share in the
high-end,
high-price
point, luxury
goods
market
Manufacture of
high quality
products which
would be
appreciated by
the affluent
customers
To sell at least
1000 units of
goods per
annum.
Sales
Manager
Six
months
$50,000-
$90,000
Emphasis
on
effective
promotion
al
strategies
Increase the
production
of luxury
products
Focus on the
use of
innovative
methods for the
production of
high quality
products
To sell at least
750 units of
goods per
annum.
Productio
n
Manager
Six
months
$50,000-
$70,000
Emphasis
on
effective
marketing
strategies.
BSBMGT517 Assessment Guide V1
9 | P a g e

To become
a premium
luxury goods
manufacture
r
Focus on the
manufacture of
high quality
products
To sell at least
1500 units of
high quality
products within
six months
General
Manager
Six
months
$100,000
-
$150,000
Emphasis
of the
concept of
cost
leadership
To become
known as an
employer of
choice for
highly skilled
people
To recruit highly
skilled
individuals who
would enhance
the reputation
of the
organisation
To recruit 50
skilled individuals
HR
Manager
Six
months
$30,000-
$40,000
Taking the
help of the
services
provided
by the
various
recruitmen
t
consultanc
y services.
TASK 2
a.
Explain how would you go about communicating effectively with relevant stakeholders to
explain your operational plan? Explain in 300-400 words
The stakeholders in the present times have emerged as one of the most important parts of
the various business organisations and it is a reflection of this particular fact that the various
organisations of the present times try to take the help of the strategy of stakeholders
approach (Wood and Wollenberg 2012). This particular strategy believes in maximising the
interests of the various stakeholders related to a particular organisation. The stakeholders
because of the considerable amount of importance which they hold within the framework of
the various organisations have come to wield a considerable amount of influence on the
decisions as well as the strategies formulated by them (Wood and Wollenberg 2012).
Therefore, it becomes very important for the organisation to effectively convey the strategies
and the policies adopted by them for the process of their business.
The organisation can go take the help of various kinds of methods for the process of
communicating effectively with the various stakeholders who are related to the organisation
(Jacobs, Chase and Lummus 2014). The use of the electronic media is one of the most
important ones by means of which the particular organisation can communicate effectively
with the various stakeholders who are related to the organisation (Jacobs, Chase and
Lummus 2014). The use of electronic media for the process of communicating with the
various stakeholders of the organisation has gained a considerable amount of significance in
the recent times and it is a reflection of this particular fact that the various organisations are
increasingly taking the help of this particular method to communicate effectively with the
stakeholders. It is also seen that the various organisations take the help of the traditional
methods of communication for the process of communicating with the stakeholders. The
traditional methods generally include seminars, meetings, written documents, memos and
others which are delivered to the concerned individuals by the organisation (Jacobs, Chase
BSBMGT517 Assessment Guide V1
10 | P a g e

and Lummus 2014). Furthermore, regular meetings during which the various important
agendas related to the organisation are discussed have also emerged as one of the
important methods of conveying the relevant information to the stakeholders.
b.
To what extent do you agree that setting SMART goals can help you get your work teams
engaged? Explain in 300-400 words.
The concept of team work has gained a considerable amount of significance in the present
times and thus the various organisations are increasingly taking the help of this particular to
not only enhance the performance level of the individual employees but also to enhance the
overall performance of the organisation as well (Burke 2013). However, it is seen that the
capability as well as the skills of all the individuals related to the team are not on the same
plane. Thus, the various individuals related to the team needs to work on their weakness so
that they are being able to contribute in a positive manner towards the cause of the team. It
is here that the framework of SMART goals becomes very important. It is a framework which
enables the individuals to achieve the goals or the objectives outlined by them in the most
effective manner. The five important attributes of this particular tool are “specific,
measureable, achievable, relevant and time frame” (Burke 2013). An individual can outline
the means to attain the goal set by him or her on the basis of these particular parameters.
Therefore, it is generally seen that the various individuals of the team take the help of this
particular framework to effectively overcome the weaknesses of the team. Furthermore, it is
generally seen that there are various individuals within the team who are introvert and do not
like to interact much with the other members of the team which adversely affects the
prospects of the team. Therefore, the best thing which these individuals can do is to take the
help of this particular tool to develop their communication skills. The other members of the
team can also take the help of this particular framework for the purpose of overcoming the
weaknesses which they have and which is affecting the overall performance level of the
team.
c.
Discuss briefly how would you obtain approval for your above operational plan? Explain in
200-300 words
The various business organisations develop several operational plans however it is generally
seen that the majority of them gets rejected by the higher authorities of the organisation.
Therefore, taking the approval of the higher authorities of the organisation has become very
important in the preset day context of the business world (González-Ferrer, Fernández-
Olivares and Castillo 2013). Furthermore, there are various kinds of official ways in which an
approval can be taken from the higher authorities regarding a particular operational plan.
First of all a formal written proposal needs to be sent to the higher regarding the plan, the
reasons for the change, the actions which will be taken for the implementation of that
particular plan, the likely benefits or the advantages which the plan is going to provide to the
organisation, its implementation cost, the resources needed for the implementation of that
BSBMGT517 Assessment Guide V1
11 | P a g e

particular plan and others. Formal business meetings are another means of explaining to the
management team as well as the higher authorities of the organisation about the operational
plan and getting their approval. However, it is significant to note during both these process
the importance and the other related aspects of the intended operational plan should be
clearly explained to the management team, the higher authorities and all other important
individuals who are related to the organisation.
TASK 3
a.
Identify three types of IPs that might apply to your operational plan. Explain in 300-400
words
The concept of Intellectual Property has gained a considerable amount of significance not
only in the everyday of the individuals but also in the business field as well (Kjellsdotter and
Jonsson 2014). It is significant to note that the concept of Intellectual Property gains
prominence within the specific framework of the operational plan as well. There are various
kinds of Intellectual Properties which the various organisations need to take into
consideration for the operational plan developed by them-
 Examination of the feasibility of the operational plan is an important Intellectual
Property which is often over looked within the framework of the present day. It is
significant to note that the various organisations of the present times often fail to take
to take into effective consideration for the development of their operational plan.
 Strategic guidance is another Intellectual Property” which is often overlooked in the
context of the present day business world and therefore the majority of the business
organisations fail to effective implement the operational plans formulated by them.
Thus, the organisations along with the development of the operational plans also
need to develop various kinds of strategies for the effective implementation of these
operational plans.
 Start-up and financial considerations are another “Intellectual Property” factors which
needs to be taken into effective consideration the formulation of the various kinds of
operational plans. However, it is generally seen that the various organisations just
focus on the benefits which the proposed operational plan is likely to render to the
organisation and do not take into effective consideration the financial and other
factors. It is significant to note that the overlooking of these factors often affects the
prospects of the operational plan in a significant manner.
b.
Outline the things that organisational policies on documenting performance should cover?
Explain in 300-400 words
BSBMGT517 Assessment Guide V1
12 | P a g e

The documentation of the organisational policies is very important as they serve as an
official record of the policies which have been formulated as well as implemented by them
(Massa and Tucci 2013). Therefore, these documents can be seen as future records which
the organisation can reflect back in the future times. Furthermore, these written documents
also help the organisations to things which formed an important part of that particular
operational plan and also the benefits which the operational plan sought to provide the
organisation. The organisational policies on documenting performance therefore need to
cover not only the individual performances of the various employees who are related to the
organisation and serve as an important part of the organisation. In addition to these the
documentation also needs to cover the overall performance of the organisation as well
(Massa and Tucci 2013). Furthermore, the documentation also needs to specify the key
factors which had an impact on the performance level of the organisation and the factors
which have decreased the performance level of the employees. The documentation also
needs to outline the key initiatives or the steps taken by the organisation to enhance the
performance level of the employees and should also try to document the role played by the
leaders as well as the managers in enhancing the performance level of the employees.
Moreover, the documentation also needs to specify the ways or the means by means of
which the organisation can further enhance the performance level of the employees who are
related to the organisation.
c.
Briefly summarize the legislative and regulatory context relevant to your operational plan.
Explain in 300-400 words
The legal as well as the regulatory factors affects the business of a particular organisation in
a significant manner and therefore it becomes very important for the organisation to take into
effective consideration these factors for the not only for the process of their business
operational but also for the formulation as well as the implementation of the various
operational plans which have come to form an important part of the business operations of
the concerned business organisation (Shimoda et al. 2012). The organisation needs to take
into effective consideration the legislative as well as regulatory factors since if they develop
their operational plans without taking into consideration the legislative and the regulatory
factors into consideration and even if it is approved by the management teams and the
higher authorities of the organisation then it will be rejected by the government of the nation
in which the organisation is operational since they would be against the legal precepts of the
nation (Shimoda et al. 2012). Furthermore, in many cases it is seen that various kinds of
penalties as well as restrictions have been placed on the organisations which do not take
into consideration the legislative as well as regulatory measures provided by the national
governments of those nations. Therefore, the entire effort, resources and the time which the
organisation had spent on the formulation as well as the implementation of that particular
operational plan would be a complete waste. Furthermore, the emergence of the concept of
corporate governance has made it imperative for the various organisations to take into
effective consideration the various legislations and the regulatory policies.
The most important legislative plan which is likely to affect the operational plan is the dictum
of the fair trade policy (Shimoda et al. 2012). This policy states that the various organisations
should try to take the help of ethical as well as fair means for the operation of their business.
Furthermore, the operational plan will also have to take into consideration the Anti-
BSBMGT517 Assessment Guide V1
13 | P a g e

Discrimination policy and the Equality Act for the process of providing equal opportunity to all
the employees related to the organisation for the process of the implementation of the
operational plan (Shimoda et al. 2012).
d.
Imagine at some stage of the plan, you were left with no option than to introduce some
variations to your original plan. Describe briefly how would you go about negotiating
recommendations for variations to your original operational plan? Explain in 400-500 words.
It is often seen that the operational plans developed by the various organisations often
require modifications during the course of their implementation. The operational plans which
are formulated by the organisations are totally on the basis of the needs and the
requirements of the organisations and therefore often fail to take into effective consideration
the needs and the requirements of the customer or the condition of the market (Nofal and
Yusof 2013). Therefore, the approved operational plans during the process of their
implementation often require various kinds of adjustments to enhance their effectiveness.
Therefore, it becomes very important for the project manager to effectively convey the
modifications which are required and the reasons for which the modifications are required.
Furthermore, the project manager also needs to effectively convey the likely benefits which
the adjustments are likely to provide to the organisation. The project manager can take the
help of the traditional forms of communication or the electronic ones for the process of
effectively communicating the modifications to the higher authorities so that he or she can
get the approval from the authorities so that he or she can carry out the operational plan in
the most effective manner (Nofal and Yusof 2013). The manager can take the help of the
traditional means of communication and send a written proposal to the concerned authorities
stating the nature of the change which is required, the reasons for the change, the likely
benefits and other important details to the higher authorities and then wait for the response
of the authorities to get the go ahead approval from the people concerned. The manager can
also take the help of the modern methods of communication and arrange a video conference
with the people concerned and try to explain the reasons for the change which is being
made to the initially operational plan. It is important to note in this particular context that
these modern methods have gained a considerable amount of significance in the recent
times as they are not only cost effective but at the same are very fast means through which
the matter can be resolved within a very short time.
THE END
BSBMGT517 Assessment Guide V1
14 | P a g e

3. APPLICATIVE QUESTIONS - ASSESSMENT 3
APPLIED QUESTIONS.
Budget Variance Reports
BIFI Hardware Store
Income statement variance report for December quarter
Budget Actual Varianc
e
%
Sales Revenue 500,000 400,000 100,000 20
Less Cost of Goods Sold
Stock as at Oct 1
Add purchases 150,000 150,000 0 0
Sub total 150,000 150,000 0 0
Less stock as at Dec30 25,000 50,000 (25,000) (100)
Cost of Goods Sold 125,000 100,000 25,000 20
Gross Profit 375,000 300,000 75,000 28
Less Operating Expenses
Advertising 25,000 15,000 10,000 40
Accounting fees 250 250 0 0
Bank fees 250 250 0 0
Postage 750 1000 (250) (33)
Power 11,250 12,000
(750)
(7)
Insurance 3,750 3,750 0 0
Motor vehicle 10,000 4,000 6,000 60
Lease 62,500 62,500 0 0
Salary Costs
Wages 125,000 125,000 0 0
Superannuation 11,250 11,250 0 0
Total Expenses 250,000 235,000 15,000 6
Operating Profit* 125,000 65,000 60,000 48
BSBMGT517 Assessment Guide V1
15 | P a g e

The following questions are based on the above Budget Variance Report scenario for Build
It Fix Hardware Store.
Q.1
What is this report telling you? Max: 400 words
The above report gives an overview of the financial details of the concerned organisation,
the net amount of expenses incurred by them, the amount of salaries which they have
provided to the various employees of the organisation, the actual amount of investments
made by the organisation and the other important details of the organisation. The report
clearly indicates that the actual performance level of the organisation is far below the
expected performance level of the organisation. For example, there is a variance of almost
20% between the expected performance and the actual performance level which the
organisation has been able to deliver in the fiscal year. In addition to this, it is also seen that
the actual amount of investment is lesser than the amount of investment which the
organisation was supposed to invest for the cause of their business process. Therefore, the
report clearly indicates that the variance percentage between the actual investment and the
expected investment made by the organisation for the purpose of their business.
Furthermore, there is a discrepancy between the sales margin and the sales profit predicted
by the organisation and the difference margin is around 28% which is very high for any
organisation. It is significant to note that this can be as a reflection of the ineffective
operational plans followed by the organisation for the process of their marketing as well as
sales. Therefore, it would be advisable that the organisation takes the help of various kinds
of effective strategies to further enhance the prospects of their business. In addition to these
it is seen that the organisation spends a considerable amount of revenue on the various
kinds of things like power, wages and others. In addition to this, the report also makes it
clear that the organisation is spending a lot of capital on the wages of the employees
although it is not being able to give a good performance. Therefore, the organisation needs
to take the help of various kinds of strategies like “total quality management” and others for
the purpose of enhancing the performance level of the employees.
Q.2
What strategies would you recommend for the next three months? Max: 500 words
The first strategy which the organisation can take the help of is the concept of “total quality
management”. The organisation can improve the performance level of the employees related
to the organisation by taking the help of this strategy to maximise the performance level of
the employees related to them (Tapinos 2013). The enhancement of the performance of the
employees will enable the employees to deliver better quality of products to the customers
which will in turn help the organisation to enhance the profit of the organisation. Another
strategy which the organisation can take the help of is the strategy of product differentiation
which will enable the organisation to provide better quality products to the customers which
are different from the products services or products offered by the other organisations of the
region (Tapinos 2013). Another strategy which the organisation can take the help of is cost
leadership. The organisation can deliver high quality products to the customers at very
affordable prices using this particular strategy. The organisation can also take the help of the
BSBMGT517 Assessment Guide V1
16 | P a g e

concept of “innovative value chain” for the generation of ideas that are likely to help the
organisation not only to provide better quality of services to the customers but will enable the
organisation in the effective management of the organisation (Tapinos 2013). A thorough
analysis of the market is also likely to help the organisation in a significant manner to
understand the needs and the requirements of the customers and then design the products
or the services provided by them. These in short are some of the strategies which the
organisation can take the help of to “bring about the overall growth as well as the
development of their business process” (Tapinos 2013).
Q.3
Identify and describe the systems you will put in place to monitor this business performance.
Max: 750 words
The assessment of the performance level of the employees is very important for the
organisations is provides the organisations with various kinds of information which is
important for the process of their business. Firstly, the results of the assessments reveals on
the areas on which the organisation needs to work on and the on the areas on which it does
not (Jacobs, Chase and Lummus 2014). Furthermore, the results of these assessments also
provide the organisation the relevant information on the basis of which they need to
formulate their strategies. Therefore, a system needs to put in place wherein the
organisation will be able to measure the performance level of the different entities who are
related to the organisation and also the different departments of the organisation (Jacobs,
Chase and Lummus 2014). This particular system therefore needs to access the
performance level of the organisation on a regular basis. The authorities need to create
certain parameters on the basis of which the performance level of the individuals and the
departments will be measured. Therefore, the most important parameter will be individual
performance of the employees. However, in addition to the individual performance the
organisation also needs to access the contribution made by the different entities to the
overall performance of the organisation. It is significant to note that there are various
employees related to a particular organisation and not all the employees are doing the same
kind of work. The work done by a particular individual can be easy whereas the work done
by another individual might not be that easy and therefore it becomes very important for the
organisation to not only measure the individual performances of the employees but also the
contribution made by them towards the team or the organisation in general (Jacobs, Chase
and Lummus 2014). The same concept can be applied to the different departments of the
organisation and the performance level of the individuals related to these departments
should also be measured on the basis of this particular factor. Therefore, a manager might
seem to be doing no work in comparison to the other people of the organisation however in
practise that individual is doing a lot of work. Furthermore, the regular assessment of the
performance level of the employees and the organisation is necessary as it gives an idea to
the organisation whether they heading towards the right direction or not and if not what are
the strategies which they need to take the help of to further enhance the performance level
of the individual employees and also the overall performance level of the overall
organisation. Therefore, the system which will be constructed to measure the performance
level of the organisation should take these aspects into consideration.
Q.4
BSBMGT517 Assessment Guide V1
17 | P a g e

Besides Budget Variance report what other financial reports can you use to track progress
and monitor the performance of this new business? Max: 500 words
The “Budget Variance report” provides very significant information about information not only
about the financial undertakings of the organisations but also about the performance level of
the organisations. The various organisations of the present times in addition to these also
take the help of various other kinds of reports to analyse their financial as well as general
performance. One of the most important ones in this particular context is the Annual Reports
used by the various organisations. The annual reports of the various organisations give a lot
of information not only about the annual financial performance of the organisation but also
about the overall performance level of the organisation (Burke 2013). In addition to these,
the annual reports also provide a lot of information about the strategies adopted by the
organisation and the other undertakings of the organisation. The “Corporate Social
Responsibility” reports or more commonly called by the name of CSR reports also provides a
lot of information about the various kinds of CSR activities undertaken by the organisation
and the performance level of the individual employees who are related to the organisation
(Burke 2013). These CSR reports have gained a considerable amount of significance in the
recent times and it is a reflection of this particular fact that the various business
organisations take the help of these reports to show the performance of their organisation
and also the contribution made by them towards the cause of the environment. In addition to
these, the quarterly performance reports released by the various organisations also provides
a lot of information about the performance level of the organisation and their performance for
the overall performance on the basis of their current performance. In the present times it is
seen that the organisations take the help of other kinds of assessment reports to analyse the
performance level of the employees related to them.
Q.5
Imagine after three months you discover that the above business needs planning for
professional development activities as the current team members lack relevant
competencies and capacities required to make the operational plans successful. Identify and
discuss any two professional development activities that could be used to address this issue.
Max: 400 words
The first activity which I would like to undertake is the development of my leadership skills
which would help me motivate the various team members are working with me in the
effective manner so that they are able to achieve the goals and the objectives set out by me.
I personally believe that leadership is required in almost every sphere of life and therefore if
I had shown the relevant leadership skills I would have been able to not only motivate but
also lead my team members in a much better and this issue would not have arisen in the
first place.
The second personal development activity which I would like to take the help of is the skill
of critical decision making. I would like to comment in this particular context that critical
decision making is one of the most important skills required in the genre of business and the
various professionals are required to possess this particular skill so that they can deal with
the various kinds of critical situations which they are bound to encounter during the course
BSBMGT517 Assessment Guide V1
18 | P a g e

of their professional activities. In this particular context I would like to comment that if I had
developed this particular ability in the first place itself then the team would not have been
facing this particular problem. Therefore, this is a skill which I would like to have.
References
Bae, H., Lee, S. and Moon, I., 2014. Planning of business process execution in business
process management environments. Information Sciences, 268, pp.357-369.
Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.
Faludi, A., 2013. A reader in planning theory (Vol. 5). Elsevier.
González-Ferrer, A., Fernández-Olivares, J. and Castillo, L., 2013. From business process
models to hierarchical task network planning domains. The Knowledge Engineering
Review, 28(2), pp.175-193.
Jacobs, F.R., Chase, R.B. and Lummus, R.R., 2014. Operations and supply chain
management (pp. 533-535). New York, NY: McGraw-Hill/Irwin.
Kjellsdotter Ivert, L. and Jonsson, P., 2014. When should advanced planning and scheduling
systems be used in sales and operations planning?. International Journal of Operations &
Production Management, 34(10), pp.1338-1362.
Massa, L. and Tucci, C.L., 2013. Business model innovation. The Oxford Handbook of
Innovation Management, Oxford University Press, Oxford, pp.420-441.
Nofal, M.I. and Yusof, Z.M., 2013. Integration of business intelligence and enterprise
resource planning within organizations. Procedia Technology, 11, pp.658-665.
Shimoda, E., Numata, S., Baba, J., Nitta, T. and Masada, E., 2012, July. Operation planning
and load prediction for microgrid using thermal demand estimation. In Power and Energy
Society General Meeting, 2012 IEEE (pp. 1-7). IEEE.
Stutely, R., 2012. The definitive business plan: the fast track to intelligent planning for
executives and entrepreneurs. Pearson UK.
Tapinos, E., 2013. Scenario planning at business unit level. Futures, 47, pp.17-27.
Thomé, A.M.T., Scavarda, L.F., Fernandez, N.S. and Scavarda, A.J., 2012. Sales and
operations planning: A research synthesis. International Journal of Production
Economics, 138(1), pp.1-13.
White, P., 2016. Public transport: its planning, management and operation. Taylor & Francis.
Wood, A.J. and Wollenberg, B.F., 2012. Power generation, operation, and control. John
Wiley & Sons.
BSBMGT517 Assessment Guide V1
19 | P a g e

THE END
BSBMGT517 Assessment Guide V1
20 | P a g e

Assessment 1: Written / Theoretical Questions
BSBMGT517 Assessment Guide V1
21 | P a g e

RESULTS SHEET
StudentName:
Trainer/
AssessorName:
Date of Assessment:
Unit of Competency: BSBMGT517 Manage operational plan
Question
Response
Comments
Satisfacto
ry
Not
Satisfacto
ry
Q.1
Q.2
Q.3
Q.4
Q.5
Q.6
Q.7
Q.8
Feedback to Student:
Students overall
performance is:
Satisfactory Not Satisfactory
Is re-assessment
necessary?
Yes No
Trainer/
AssessorSignature:
Date:
StudentSignature: Date:
Holistic Assessment 2: Project
BSBMGT517 Assessment Guide V1
22 | P a g e

RESULTS SHEET - BSBMGT517 MANAGE OPERATIONAL PLAN
StudentName: Date :
Trainer/AssessorName:
Question
Response
Comments
Satisfacto
ry
Not
Satisfacto
ry
TASK 1
Q.1
TASK 2
a
b
c
TASK 3
a
b
c
d
Feedback to Student:
Students overall
performance:
Satisfactory Not Satisfactory
Is re-assessment
necessary?
Yes No
Trainer/AssessorSignature: Date:
StudentSignature: Date:
Assessment 3: Project 3
RESULTS SHEET
StudentName:
BSBMGT517 Assessment Guide V1
23 | P a g e

Trainer/AssessorName:
Date of Assessment:
Unit of Competency: BSBMGT517 MANAGE OPERATIONAL PLAN
Question
Response
Comments
Satisfacto
ry
Not
Satisfacto
ry
Q.1
Q.2
Q.3
Q.4
Q.5
Feedback to Student:
Students overall
performance is:
Satisfactory Not Satisfactory
Is re-assessment
necessary?
Yes No
Trainer/Assessor Signature: ate:
StudentSignature: Date:
BSBMGT517 Assessment Guide V1
24 | P a g e

Final Assessment Summary & Feedback
Student’s Name: Student’s ID:
Assessor’s Name: Date of
Completion:
Unit of Competency: BSBMGT517 Manage operational plan
Assessments
Student Results
Satisfactory Unsatisfactory Not Completed
1. Assessment 1   
2. Assessment 2   
3. Assessment 3   
Feedback to Student:
Result:  Competent  Not Competent
Is re-assessment required:  Yes  No
Assessor’s Signature: Date:
Student’s Signature: Date:
BSBMGT517 Assessment Guide V1
25 | P a g e

ASSESSMENT COVER SHEET
This Assessment Cover Sheet needs to be completed and attached to each assessment
upon submission. Ensure you tick the relevant assessment and sign after completing the
entire form.
Student’s Name:
Student’s ID:
Contact Number:
Email:
Assessor’s Name:
Qualification:
Unit of Competency: BSBMGT517 Manage operational plan
Assessment:
☐ 1. Written/Theoretical Questions
☐ 2. Project
☐ 3. Applied Questions
Due Date: Date Submitted:
If your assessment is being submitted after the due date, please attach a copy of the written
confirmation of extension received from the Assessor.
Declaration: I have kept a copy of my assessment submission and have read
and understood the following information provided at the
beginning of this assessment (please tick):
☐ General assessment information
☐ Submitting assessments
☐ Assessment results
☐ Plagiarism and referencing
I declare this assessment is my own work and where the work is
of others, I have fully referenced that material.
Name (please print) Signature Date
BSBMGT517 Assessment Guide V1
26 | P a g e

Assessment Mapping
BSBMGT517 Manage operational plan
Element Performance Criteria
Assessments
Written
Question
s
Project Applied
Questions
1. Develop
operational
plan
1.1 Research, analyse and
document resource
requirements and develop an
operational plan in consultation
with relevant personnel,
colleagues and specialist
resource managers
Q.1, 2 & 5 Task 1
1.2 Develop and/or implement
consultation processes as an
integral part of the operational
planning process
Q.2
Task 1,
Task 2
(a)
1.3 Ensure the operational plan
includes key performance
indicators to measure
organisational performance
Q.1 Task 1
1.4 Develop and implement
contingency plans for the
operational plan
Task 1
1.5 Ensure the development
and presentation of proposals
for resource requirements is
supported by a variety of
information sources and seek
specialist advice as required
Q.4 Task 1
1.6 Obtain approval for the plan
from relevant parties and
explain the plan to relevant
work teams
Q.2
Task 1,
Task 2
(a)
2. Plan and
manage
resource
acquisition
2.1 Develop and implement
strategies to ensure that
employees are recruited and/or
inducted within the
organisation’s human
resources management
policies, practices and
procedures
Q.5 Task 1
2.2 Develop and implement
strategies to ensure that
Q.5, Q.6 Task 1 Q.2
BSBMGT517 Assessment Guide V1
27 | P a g e

Assessment Mapping
physical resources and
services are acquired in
accordance with the
organisation’s policies,
practices and procedures
2.3 Recognise and incorporate
requirements for intellectual
property rights and
responsibilities in recruitment
and acquisition of resources
and services
Q.9
Task 1,
Task 3
(a)
3.Monitor
and review
operational
performance
3.1 Develop, monitor and
review performance systems
and processes to assess
progress in achieving profit and
productivity plans and targets
Q.4 Task 1 Q.2, Q.3, Q.4
3.2 Analyse and interpret
budget and actual financial
information to monitor and
review profit and productivity
performance
Task 1
Q.1
3.3 Identify areas of under-
performance, recommend
solutions and take prompt
action to rectify the situation
Task 1
Q.1,Q.2,Q.3
3.4 Plan and implement
systems to ensure that
mentoring and coaching are
provided to support individuals
and teams to effectively,
economically and safely use
resources
Task 1
Q.5
3.5 Negotiate
recommendations for variations
to operational plans and gain
approval from designated
persons/groups
Task 1
Q.2,Q.3
3.6 Develop and implement
systems to ensure that
procedures and records
associated with documenting
performance are managed in
accordance with organisational
requirements
Task 1
Performance Evidence of the ability to:
BSBMGT517 Assessment Guide V1
28 | P a g e

Assessment Mapping
evidence Develop and implement an operational plan using a variety of information
sources and consultation (including using specialist advice if required)
which includes:
Resource requirements Q.7 Q.2
Key performance indicators Task 1 Q.2
Monitoring processes Q.3
Contingency plans Task 1 Q.2
Communicate effectively with
relevant stakeholders to explain
the plan and supporting
information, seek approvals,
negotiate variations and
engage work teams
Task 2
(a), (b)
Develop and implement strategies to achieve the operational plan within
the organisation’s policies, practices and procedures including:
Recruiting, inducting and
developing personnel
Task 3
(b)
Acquiring physical resources
and services
Task 3
(b)
Protecting intellectual property Task 3
(b)
Making variations to the plan Task 3
(b)
Monitoring and documenting
performance.
Task 3
(b)
Knowledge
evidence
To complete the unit requirements safely and effectively, the individual
must:
Describe models and methods
for operational plans Q.1, Q.2 Task 1
Explain the role of an
operational plan in achieving
the organisation’s objectives
Q.3
Task 1
Explain budgeting processes Q.4 Task 1
List alternative approaches to
developing key performance
indicators to meet business
objectives
Q.5, Q.6
Task 1
Outline the legislative and
regulatory context relevant to
the operational plan of the
organisation
Q.7
Task 1,
Task 3
(c)
Outline the organisation’s
policies, practices and
Q.8 Task 1,
Task 3
BSBMGT517 Assessment Guide V1
29 | P a g e

Assessment Mapping
procedures that directly relate
to the operational plan (b)
BSBMGT517 Assessment Guide V1
30 | P a g e