BSBMGT517 Operational Plan for Champions' Sports Bar

SIT50416 - Diploma of Hospitality Management
BSBMGT517 Manage operational plan
Student assessment 2 of 2
Version control
Date Version Changes made Author
Jan 2021 V2.0 Update to existing, redevelopment OK/RB
Mar 2021 V2.1 Update email instructions and trainer feedback RB
Students, please complete this cover sheet. PRINT CLEARLY using Black or Blue Ink only.
Qualification
Student name
Student number
Student email
Assessor name
Assessment due date
Submission date Attempt 1 Date: Attempt 2 Date: Attempt 3 Date:
Result for attempt (S or
NS)
Contents
Version control......................................................................................................................... 1
1.Student declaration of authenticity..............................................................................................2
2.Assessment Tool 2 of 2: Practical project (Part A, B and C)...........................................................4
3.Student instructions ..................................................................................................................... 4
Purpose..................................................................................................................................... 4
Location.................................................................................................................................... 4
Resources supplied by your assessor........................................................................................4
Resources you will need to provide..........................................................................................4
How to submit this Assessment Tool........................................................................................4
What you must do to achieve Satisfactory for this Assessment Tool........................................5
4.Instructions: Part A – Develop an operational plan.......................................................................5
5.Task A1- develop an operational plan...........................................................................................6
6.Task A2 – seek specialist advice for HR and recruitment..............................................................8
7.Task A3 – present and negotiate the operational plan ................................................................9
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Part A Observation checklist...................................................................................................10
8.Task A4 – amend the operational plan........................................................................................10
9.Task A5 – make variations to the plan.........................................................................................12
Part A: Marking criteria...........................................................................................................14
10.Instructions: Part B – Implement and monitor an operational plan..........................................15
11.Task B1 – implement the recruitment action plan....................................................................15
12.Task B2 – follow up on targets..................................................................................................16
13.Task B3 – arrange coaching ......................................................................................................17
14.Task B4 - mentoring.................................................................................................................. 18
15.Task B5 – intellectual property..................................................................................................20
Part B: Marking criteria...........................................................................................................21
16.Instructions: Part C – Evaluate and adjust the operational plan...............................................22
17.Task C1 – review and document performance..........................................................................23
18.Task C2 – adjust operational plan............................................................................................. 24
Part C: Marking criteria...........................................................................................................25
19.Result (for use by assessor only)...............................................................................................26
Note: You must sign the student declaration for your submission to be accepted.
1. Student declaration of authenticity
Before you submit this Assessment Tool you must declare the work is your own. Read the text below. Sign the
declaration if you agree with all of the statements.
I declare:
The answers I have given in this Assessment Tool are my own work, based on my own study and research and no part
of it has been copied from any other source, except where due acknowledgement/reference has been made.
(Plagiarism is not permitted in any form)
A late submission fee of $150 per Unit of Competency will apply before my submission will be marked if my
submission is made past the due time and date.
I have kept a copy of my Assessment Tool if I have submitted the answers in any form other than a self-marking quiz
on Moodle.
Queensford College will retain this Assessment Tool as evidence of assessment for audit purposes.
I give permission for my Assessment Tool to be reproduced, communicated, compared and archived for the purposes
of detecting plagiarism or collusion and to fulfil Queensford College’s requirements as an RTO.
Any assessment marked as unsatisfactory will require me to undergo reassessment; reassessment may involve
different assessment to that originally undertaken.
I have read and understand the policies and procedures relating to assessment as outlined in the Queensford College
Student Handbook (or the International Student Handbook) and the Student Assessment Guide.
Signe
d
Dated
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Note: If you are completing this document electronically, use either a scanned and cropped
jpg image of your signature or type your name in the space above.
For documents submitted through Moodle, the inclusion of this declaration with any form of
signature, however presented, with your submission, indicates you understand and agree the
declaration is true.
If you are completing this Assessment Tool as self-marking questions on Moodle you will be
required to agree to an electronic statement of authenticity at the beginning of the Knowledge
questions before being able to proceed.
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2. Assessment Tool 2 of 2: Practical project (Part A, B and C)
2. Student instructions
Purpose
In this assessment, you will be required to conduct research and analysis to develop an operational plan. Once
you have consulted your team, negotiated variations and made amendments, you will then seek approval from
your plan. You will then implement and monitor the operational plan to ensure objectives are met.
This Assessment Tool assesses your ability to develop an operational plan for a simulated organisation –
Champions’ Sports Bar.
Location
For this assessment, you will be working as the Manager for a simulated organisation- Champion’s Sports Bar.
Most of Part A can be completed in class or prior to class as it involves you undertaking research and developing
policies and procedures. You will be required to undertake a roleplay in task A3, where you will consult with the
team to finalise the plan. In Part B, you will complete a series of tasks to implement and monitor the plan. Part C
will require you to evaluate results and implement changes, adjustments, and feedback you receive.
These must be completed in the classroom or other area that simulates a hospitality environment. Your assessor
will advise where the practical will take place.
Resources supplied by your assessor
All the resources you need have been provided in the task instructions, and you will need access to the following
documents in the ‘Student Supporting Resources’ folder:
SIT50416_Marino Enterprises Handbook_V1.0
“How to send emails from Moodle – Student”
BSBMGT517_AT2_A1_Operational plan template
BSBMGT517_AT2_B1_Approval for hire
BSBMGT517_AT2_B4_Mentor plan template
BSBMGT517_AT2_C1_Operational performance review template
BSBMGT517_AT2_C1_Performance data
Your assessor will provide roleplay guides to the people who will be participating in the roleplay
Resources you will need to provide
Computer, internet access and paper/ pen (if you take notes in A3)
How to submit this Assessment Tool
What? 1. A copy of this Assessment Tool named: BSBMGT517_[Your Name]_AT 2 of 2_submission1 (if your
first attempt, submission2 if your second etc.) Make sure you have:
 Completed the cover sheet(s)
 Completed the responses for each task
 Composed and sent any required emails using the Moodle platform, in accordance with the
‘“How to send emails from Moodle – Student”’ provided in the ‘Student Supporting
Resources’ folder
2. BSBMGT517 _[Your Name]_Part A_AT2_Operational Plan V1
3. BSBMGT517 _[Your Name]_Part A_AT2_Operational Plan V2
4. BSBMGT517 _[Your Name]_Part A_AT2_Operational Plan Final
5. BSBMGT517 _[Your Name]_Part B_AT2_approval for hire
6. BSBMGT517 _[Your Name]_Part B_AT2_mentoring plan
7. BSBMGT517 _[Your Name]_Part B_AT2_NDA
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8. BSBMGT517 _[Your Name]_Part C_AT2_performance review
9. BSBMGT517 _[Your Name]_Part C_AT2_Operational Plan amended
When? Your assessor will advise the due date and time for this assessment.
Where? Upload to the submission link for Assessment Tool 2 of 2 in Moodle. If your assessor advises not to use
Moodle, you may hand in your printed copy of this Assessment Tool however you MUST keep a copy.
What you must do to achieve Satisfactory for this Assessment Tool
This Assessment Tool is the second of 2 assessments for this Unit of Competency. You must achieve a Satisfactory
result for each of the 2 Assessment Tools to achieve an overall mark of Competent of this Unit of Competency.
You are permitted 3 attempts at this assessment.
3. Instructions: Part A – Develop an operational plan
It is September the 1st 20XX and you are the newly promoted Manager of Champion’s Sports Bar
which forms part of the Marino Complex. You oversee the bar and the restaurant, and you have
two assistant managers who report to you:
 Bryan Davies (Bar)
 Janice Granger (Restaurant/Kitchen)
Both of your assistant managers are in charge of their respective areas and they manage the day-
to-day operations of the Bar and Restaurant. They are in charge of all the ordering, rostering, and
customer service practices. Your role is to manage and assist them, to ensure everything runs
smoothly. Your Manager has sent you the email below:
From: [e-mail]
Subject: Operational plan – QTR. 2
Attachment: Last year’s performance data.xls; Operations plan template.doc
Good afternoon
As you are aware, Quarter 2 is fast approaching and I will need you to develop an operation plan for your areas.
You will need to devise appropriate strategies, KPIs and activities to ensure we meet our targets. As a starting
point, below are the targets we are aiming for.
Target
Total sales 20% on last year
Bar sales 20% on last year
Restaurant sales 20% on last year
Customer satisfaction 85%
Customer count 15% on last year
Current # Bar staff 30
Current # Kitchen 25
I have attached last year’s performance data which you can use to set your KPIs and our standard operational plan
template. You will need to research and review internal information, as well as any other sources you deem
appropriate. We have a top-secret cocktail and cheese bread we plan to launch in December, so please look into
the IP requirements for that – we do not want our competitors to know the recipes!
Once you have developed the plan, please meet with your assistant managers to negotiate the details of the plan.
It is crucial that everyone understands and agrees to plan, as this will underpin our focus for the quarter.
Once complete, please send to me for final review and approval.
Regards
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Aarav Kaur
General Manager
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Last years performance data
Sales Bar Restaurant
October $150,000.00 $125,000.00
November $175,000.00 $160,000.00
December $250,000.00 $220,000.00
Total $575,000.00 $505,000.00
Customer count Bar Restaurant
October 8,500 3,250
November 9,598 4,523
December 15,782 8,654
Total 33,880 16,427
Average order value Bar Restaurant
October $17.65 $38.46
November $18.23 $35.37
December $15.84 $25.42
Ave. over quarter $17.24 $33.09
Customer satisfaction Bar Restaurant
October 75.00% 85.05%
November 65.34% 72.35%
December 72.65% 62.98%
Ave. over quarter 71.00% 73.46%
Staff numbers Bar staff Kitchen staff
October 35 15
November 30 15
December 40 20
3. Task A1- develop an operational plan
As instructed, you must develop an operational plan for your areas for the upcoming quarter
(October to December).
Step 1
Using last year’s performance data’ (in the email above) and ‘SIT50416_Marino Enterprises
Handbook_V1.0’ provided in your ‘Supporting Resources’ folder. Analyse key information that
will inform the requirements of your operational plan.
Step 2
Conduct research online to determine applicable resource requirements for hiring new staff,
protecting IP and acquiring other resources you have identified the team will need.
Step 3
Complete each section of the BSBMGT517_Operational plan template (in your supporting
resources folder), based on the information you have analysed and researched.
Step 4
Save your operational plan and make a copy. Name it BSBMGT517 _[Your Name]_Part
A_AT2_Operational Plan V1 submission1 (if your first attempt, submission2 if your second etc.)
Step 5
As part of effective consultation, you need to send the operational plan to your team manager,
by attaching it to an email and including:
 an overview of what is attached
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