BSBMGT605 Provide Leadership Across the Organisation - Assessment Tasks

This document contains the assessment tasks for BSBMGT605 Provide Leadership Across the Organisation. It covers various aspects of leadership, including business ethics, ethical leadership, leadership styles, employee participation, trust building, workplace health and safety, anti-discrimination, strategic planning, risk management, fatigue management, and media release writing. The tasks involve analyzing case studies, developing presentations, writing reports, and creating a media release.

BSBMGT605 Provide leadership across the organisation
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1

Table of Contents
Assessment Task 1.....................................................................................................................3
Assessment Task 2.....................................................................................................................7
Assessment Task 3...................................................................................................................14
Assessment Task 4...................................................................................................................17
Assessment Task 5...................................................................................................................23
Reference List..........................................................................................................................26
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Assessment Task 1
1. Discuss, in one paragraph, the concept of business ethics.
Business ethics ensure that proper policies and regulations are carried out to address any
contentious issues in the business, such as corporate governance, social responsibility etc.
The law in the country guides business ethics and ensures that there is a framework, which
can be followed to provide companies with an idea of how to work, while maintaining a level
of trust between different stakeholders of the business (Ferrel & Fraedrich, 2015).
2. Discuss ethical leadership and its importance in supporting organisational values.
The presence of ethical leadership ensures that management level employees are able to
display effective morals in their work. Ethical leadership defines the virtues of work and the
ways in which the rights of the employees are addressed, while output is produced in a
sustainable manner. An ethical leader will very importantly reflect the morals and values of
the organisation as they provide the ethos of such processes to the public in an effective
manner (van Dijke et al., 2014).
3. Discuss three characteristics of an ethical leader.
An ethical leader will be focused upon team building, as they are effectively able to
recognise the importance of collective work efforts to ensure that work is done in line with
guidelines and any time and cost requirements.
An ethical leader will be humane and understand the point of each of their employees. This
will encourage better relationships and ensure that employees are able to take the initiative to
perform better.
An ethical leader will essentially be very respectful as they recognise the need for equality in
the work place.
4. Give, and explain, three benefits of ethical leadership
Ethical leadership ensures that employees are able to make good business related decisions
as they are driven by a strong code of morals and values, which reflects upon the kind of the
work that they do.
3

By working according to an ethical framework, businesses will ensure that rules and
regulations are maintained. Thus, ethical leadership will reduce the risks of any business
related liabilities.
An ethical leadership will also ensure that customer relations are maintained effectively as a
sense of direction and customer-oriented growth is encouraged within the organisation.
5. Discuss four (4) styles of leadership and the impact each of the identified styles on
organisational culture.
When a leader is autocratic, they are extremely controlling. By maintaining complete control
over all processes, this leader treats their employees as followers and not as equals.
A leader, who is laissez-faire, ensures that they exercise less control over work processes.
Their decentralised ways of work mean that the work may be unstructured and proper
objectives are not developed effectively.
An authoritative leader will maintain a strong sense of control, but will provide others an
opportunity to be part of the discussions. This leader’s style will inject a sense of purpose and
energy into the organisational processes.
A democratic leader will ensure that all team members have an equitable share in
organisational processes, while dividing responsibilities amongst all the employees
(Goleman, 2017). These leaders inject a sense of belonging and purpose for the employees.
6. Explain how a charismatic leader can assist in ensuring that a company’s vision is
implemented.
A charismatic leader will inspire employees and motivate them to have belief in the mission
and vision of the organisation. When a leader displays charisma in the workplace, then
employees will tend not to be complacent and work tirelessly to achieve the objectives that
have been set for them. The work environment will also improve under such leadership as
employees are enthusiastic to meet expectations in a more driven fashion.
7. Discuss at least three strategies that can be used to encourage employee
participation in decision-making.
Pay related incentives would ensure that workers are provided with an end to their means.
Employees would be motivated to make decisions that are more effective and take part in
work related processes as they feel that they are remunerated in the appropriate fashion.
4

Better communications will encourage employees to feel less restricted in the workplace.
Managers and leaders who encourage effective communication would make workers feel less
inhibited and participate in any kind of decision-making processes.
Leaders can adopt the strategy of being examples themselves, which would provide an
effective direction in terms of participation and decision-making.
8. Discuss three strategies that a leader can use for building trust and confidence with
colleagues.
Promoting honesty and support is an effective strategy, which can be used by the leaders.
This strategy will ensure that there is a framework which workers can rely on. This will
provide them with a sense of direction (Gallagher-Ford, Buck & Melnyk, 2015).
By establishing a framework where accountability is encouraged, leaders will ensure that
employees find an equitable workplace where transparent work processes are encouraged and
effective engagement is maintained (Crwaford et al., 2014).
Implementing a strategy of recognition and validation will provide employees with the
confidence to believe in themselves and the work that they are doing.
9. Explain the importance of leadership in ensuring that work health and safety
legislation is met.
Employees in the workplace fall in the purview of responsibilities held by the leadership. By
ensuring the implementation of health and safety procedures effectively, the leaders can
improve their relationship with the employees, while also building a sense of trust. In
addition, maintaining health and safety regulations will provide an effective structure for the
employees. This structure will ensure that the work environment is secure and employees are
able to work without any worry for their lives.
10. Give five (5) reasons why it is important to follow anti-discrimination law and
provide equal opportunity, giving a short explanation of each.
 A work place where anti discrimination is encouraged will ensure higher rates of
employee retention (antidiscrimination.justice.nsw.gov.au, 2018).
 Anti-discrimination laws are societal necessities, as the humane treatment of employees
will increase productivity.
 Following a legal framework will ensure that there are no lawsuits levied against the
management and the company, ensuring good public relations.
5

 All workers must be treated equally as an equal workforce leads to less workplace issues,
and a healthier work environment, which will help improve output levels.
 Following anti discriminatory laws will improve the public image of the company and
ensure that sales targets are met in a comprehensive manner.
6

Assessment Task 2
Presentation
Meeting aims
The meeting aims to focus on the realization of the objectives for expanding the company
into Brisbane and Sunshine coast market. It also aims to discuss all the necessary steps that
needs to be adopted for the expansion procedures and allocate the roles and responsibilities to
the staffs, for efficient expansion procedures
The purpose of the Strategic Plan
The purpose of the strategic plan is to fix a particular direction for the development of the
company for the period of next three years, to establish the strategic priorities, set out plans
for the achievement of the strategic plan and operational priorities that are to be considered
for the same.
An outline of the organisation’s mission, vision, values and key objectives, as well as
strategic priorities as outlined in the Strategic Plan.
The mission of Boutique Build, Australia is to design and build high quality designer homes
for Sydney Metropolitan city and the surrounding areas.
The vision of the company is to become the best home builder in Australia.
The values of the company are superiority, leadership, novelty, respect, consistency and
honesty.
The key objective of the company is to expand Boutique Build Australia into Brisbane and
Sunshine Coast markets.
The strategic priorities of the company are:
 To perform well, be profitable, accountable and be well led
 To build residences of superior qualities in order to meet the needs and requirements of
the customers
 To build effective relationships with the customers
 To engage and develop the best quality of human resources to support the functionalities
of the company
A discussion of market characteristics and conditions as described in the Strategic Plan
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 There has been a growth of 7.7% in the construction sector
 The sunshine state is expected to experience the highest growth rate in the coming year
 The first home buyer/builder grants are being provided by Queensland Government
 The construction industry sector is expected to grow from $7.2 trillion to $12 trillion
 In developing countries, the number of the construction projects is expected to increase
by 130% while by only 30% in the developed countries.
A discussion of the company’s strategic objectives operational priorities
 The company aims to employ site staffs for a permanent position, at least 3
 They also plan to start the recruitment procedures for the Brisbane and the Sunshine
Coast projects
 The company plans to perform risk assessment at the new sites and to adopt the required
steps
 The promotional campaigns and the inauguration of the display centres at the new sites is
proposed to be carried out by the company, in recent times
 Moreover the company aims to include policies for reviewing the performance of the
staffs and for increasing the number of female staffs working in their organization
An outline of key risks identified with regard to the Strategic Plan and at least four
examples of how the company intends to manage identified risks.
The key risks are:
 The changing policies of the Australian government
 The recession conditions in the world and the domino effect
 A plunge in the flow of the amount of cash
 Overexploitation of the resources
 Adversities in the conditions of the market
The examples of the ways in which the company aim to handle recognized risks are:
 Carrying out continuous research of the market conditions and planning for the probable
scenarios, effectively
 The staffs should be explained about all the policies and the ways to execute their duties
by adhering to the stated norms
 Planning for accurate projection of the estimated income and regulating the expenditure
incurred by the company
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 The company must be flexible to adapt to the changing market scenarios and trends in
order to overcome the domino effect
A discussion of operational priorities for the year head and activities required
 Review of the staff performance ensured that the staffs stay on the right track and perform
optimally for the improvement of the company
 Implementation of the policies for increasing the number of female employees helped in
recruiting efficient staffs and also improved the image of the company among the clients
 The reviewal of the potential markets would help in understanding the existent market
conditions and formulating the strategies accordingly
Identify at least ten (10) specific activities, as well as allocation of responsibilities
according to the information about staff roles and competencies in the scenario
information.
The specific activities and allocation of activities to the staffs, that would be carried out by
the company are:
1. Arranging for promotional campaigns for the new markets, Brisbane and Sunshine coast
2. Utilizing the advertisement channels like television and newspapers, for popularizing the
sites
3. Recruitment of efficient staffs who would be able to design environment-friendly rooms,
as per the demands of the clients
4. Advertising for the specially constructed homes, so that increased number of people can
be influenced to buy the same
5. Recruiting women into the workforce, to increase the workforce diversity of the company
as well as the ability to utilize the available skilled human resources to the maximum,
irrespective of their gender
6. Appointing specific supervisors to oversee the performance of the staffs at the workplace
7. Design the Display centre appropriately and engage the staffs for its promotion
8. Studying the market conditions of the new market in details and strategizing for their
policies accordingly
9. Carrying out recruitments for the workforce to be employed in the new sites of the
company, by the HR department of the company
10. Carrying out effective risk assessments for the interim procedures and adopting
appropriate strategies for their mitigation
9

Outline of all resources that will be in place for the expansion as per the Strategic Plan.
The resources for expansion as per the plan are:
 Finances
 Human resources
 Female staffs
 Environment-friendly rooms, as per the plans
An outline of the expectations of the company with regard to ensuring that the
objectives values and standards of the company are adopted in every day interactions
with customers, suppliers and other staff
The company is expected to achieve all their stated objectives and display consistency in their
services. The proper risk assessment and recruitment of efficient staffs for the new sites
would enable the company to establish good relations with the customers in the market and
establish the company on firm grounds in the market.
2. Email to the Operations manager
To: [e-mail]
Subject: Presentation for the new strategic plan
Respected Sir,
This is to bring to your king notice that I have completed the proceedings for the presentation
and am ready for the meeting. All the probable issues have been addresses herein. I am
attaching the file for the presentation for your kind perusal.
Your constructive feedback to the presentation is awaited.
Thanking you,
4 Email to the staffs regarding the follow-up for the meeting
To: All staff members
Subject: Ideas discussed at the meeting and the new strategic plan
Dear All,
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This email is intended to present the follow-up of the meeting. All of your constructive and
innovative ideas for the improvement of the strategic plans to be implemented for the
expansion project of the company are highly appreciated. The innovative plans that suggested
for effective ways for overcoming the assessed risks in the procedures and the project will be
considered for further analysis and, on expert suggestion, will be implemented. Few ideas
were innovative but did not consider the risks involved in the procedures and threatened to
increase it considerably; such ideas will not be implemented in the project. Further details
regarding the strategic plan will be sent soon.
Thank you all for your interactive participation.
Thanks and regards,
5 Investigation of workplace issues
Introduction
The purpose of the fatigue management report is to understand the risks associated with
workplace fatigue, the contributing factors that led to the arousal of workplace fatigue among
the individuals and the impact of the same on the performance of the Boutique Build
(Williamson & Friswell, 2013).
Fatigue analysis
The Human Resources Manager worked for 180 hours, over a period of 4 weeks at a stretch,
with provisions for a break of 30 minutes. This represents that they had worked for roughly 9
hours every day which is not as per the safety guidelines of the company.
The marketing managers worked for 190 hours for a stretch of four weeks; this sums up to
9.5 hours of work every day, without even a 30 minutes lunch break. This also does not
adhere to the safety guidelines stated in the work policies.
Operations manager had worked for 14.5 hours at a stretch, though only for 3 days and they
had taken lunch breaks at irregular intervals; this is not at all a healthy work practice.
The administrative officers worked for 7.5 hours per day and they resorted to regular lunch
breaks too; this is a healthy work practice as can be inferred
Problems associated with fatigue
 Lowering of blood pressure among the employees
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 Adverse impact on their performance
 Impaired health conditions
 Lack of motivation and energy to carry out the daily chores and the assigned tasks
(O'Neill & Panuwatwanich, 2013)
Signs of fatigue
 Weakness
 Lack of energy
 Constantly tired and disinterested in any activities
 Difficulty in concentrating
 Frequently falling ill at the workplace
Risks associated with fatigue and procedures for managing the risk of fatigue.
The risks associated with fatigue are: chest pain, fainting, shortness of breath, sudden
bleeding from the nose and ears, severe headache and irregular and fast heart beat (Hinze,
Hallowell & Baud, 2013)
For managing the risks, the steps to be taken up by the company include:
 Fixing the work hours for the employees, as per the safety guidelines
 Arranging for physician check-up at the company itself, for the employees, at regular
intervals
Proposed strategies for managing fatigue and relationship to hierarchy of control
The proposed strategies are:
 Arranging for healthy food for the employees at the office premises, at fixed time
intervals, in order to encourage the employees to have lunch at fixed times
 Making the duty hours of the staffs time bound
 Arranging for free medical check-ups for the employees
Sources of information used for the report
O'Neill, C., & Panuwatwanich, K. (2013). The impact of fatigue on labour productivity: case
study of dam construction project in Queensland. Proceedings from EPPM.
12

Hinze, J., Hallowell, M., & Baud, K. (2013). Construction-safety best practices and
relationships to safety performance. Journal of construction engineering and
management, 139(10), 04013006.
Williamson, A., & Friswell, R. (2013). Fatigue in the workplace: causes and
countermeasures. Fatigue: Biomedicine, Health & Behavior, 1(1-2), 81-98.
6 Email to the Operations Manager
To: [e-mail]
Subject: Workplace issues
Respected Sir,
Attached herewith is a copy of the fatigue analysis and management report of the employees,
along with the causative factors, the symptoms and the ways by which the risks can be
minimized, for your kind perusal. The report also includes a set of recommendations for the
proper management of the problems of fatigue among the employees.
The identification of the symptoms and the recommendations are expected to improve the
problems of fatigue existent among the employees of Boutique Build Australia.
Thanking You,
13

Assessment Task 3
1. MEDIA RELEASE
FOR IMMEDIATE RELEASE
05/03/2018
Boutique Build aims to be one of the best homebuilders in Australia, by driving customer
engagement and professional development for all their employees
Launched in 2013, Boutique Build is a company that specialise in the building of designer
houses across the country. By building upon the core values of quality and innovation, we
aim to offer the customers with one of the best design and building related experience.
Below are the key strategic blocks that the company wants to base its operations upon:
 Effective leadership in the areas of performance and profitability- By aligning all
financial variables with strategic polices, the company hopes to expand profits (10 per
cent) and revenue by the next annum.
 Assuring quality for the needs of the customer- Two key markets have been identified,
Brisbane and the Sunshine Coast, where the intent is to provide environmental friendly
and innovative homes.
 Build deeper customer relationships- By adopting a customer centric focus, the company
aims to meet demands effectively and build strong relationships with the community.
 Effective employee engagement- By building a diverse work culture, the company hopes
to support customer needs effectively. An engaged staff will also empower innovation
and change.
A considerable budget and a one and half year timeline have been decided upon to expand all
key variables of the company in an effective manner. This also ensures that we are able to
concentrate on our key markets equitably. The number of eco friendly homes that we want to
open across the country measures our company’s commitment to the environment. The
development of strategies to integrate more women into the workplace ensures that we are
able to ensure create a fairer and more equitable society.
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As an industry, the company feels that the global outlook for profitability is positive as the
industry grows from $7.2 trillion to $12 trillion. We have also recognised that there is an
increasing need for technology. Thus, the company has taken the right steps to put this into
action.
The marketing strategies of the company have been adopted after recognising opportunities
and threats. By implementing effective advertising strategies, the organisation hopes to grow
by constantly communicating with stakeholders and offering an attractive price structure to
their clients. Through the effective development of leads, and faster conversion rates the
management is positive that they will gain a significant market base.
The company’s future goals will include the building of community engagement and superior
customer service, while maintaining constant communication with the involved stakeholders.
-end-
(Contact details and return address)
2. To: Assessor
Subject: Documents related to media release
Dear Sir/Madam,
Please find attached the media release, which has been developed for the company, Boutique
Build Australia. A significant amount of research has been conducted to develop this piece of
document. The strategic and operational plan of the company was analysed to develop this
piece of literature. The essence of the document is to convey positivity about the processes
that Boutique Build Australia is undertaking.
The key strategies have been highlighted to ensure that the press release is able to provide a
comprehensive idea about the due processes that are being carried out. These strategies relate
to how the company will be able to provide the best kind of output to the customer and earn
effective profits.
Employee engagement and customer satisfaction have been recognised as one of the most
important operations, which the company will use to extend their effectiveness in the market.
The press release has also identified the viability of the market, as it will grow by almost $4
15

trillion dollars in the coming years. By identifying the technological channels, which the
company need to invest in, this press release is able to set the tone for future direction and
growth. Customer acquisition and retention have also been identified in relation to the
marketing channels, which the company hope to improve in the coming financial years. The
general tone of press release also related to the potential that Boutique Build Australia see
their management and operations.
The guidelines for this press release were developed from the website
“publicrelationssydney.com.au,” (2018) which provided the general understanding of how
this procedure could be carried out. The framework was able to provide a sense of how the
press release must be direct and to the point, ensuring clarity.
Thanks and regards,
16

Assessment Task 4
1. Work, goals and plan report
Overview of the business
Cement Australia, the chosen organisation has advertised for the position of a Quality
Manager. Cement Australia is one of the foremost cement suppliers in Australia. The
company provides a huge portfolio of products, such as packed cement products, waste
management services etc.
The purpose of the company includes the provision of cement to major concrete producers,
engineering contractors and retail building suppliers. The job offers and the company are
located in Gladstone, Queensland and Central Queensland.
Overview of goals and objectives of the job offer
This management level position promotes the compliance of excellent standards where safety
and sustainability are promoted. As the position relates to the provision of quality related
expertise, the company goals include:
 The promotion of a culture of continuous improvement as employees develop through the
implementation of new ideas
 To lead the development of human resources to increase productivity and engagement in
the work environment
 To develop company output in a sustainable manner to ensure that business processes are
carried out in an ethical manner.
 To satisfy the needs of all the stakeholders who are involved in the business.
Overview of the position
The position of a Quality Manager requires technical expertise in the area of quality control
of cement related products from the raw material to the finished good. The position is related
to leadership and requires the facilitation of other employee operations, such as the Plant
Chemist or laboratory processes. It is essential that constant reviews are carried out to
evaluate external costs, while overseeing legal requirements and matters of business integrity.
The position requires a significant amount of knowledge about cement production and quality
control. This job is of interest to the learner as it matches with their present skill set.
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Personal goals and objectives
The objectives below have been set for a 12-month timescale.
 Develop human resources effectively within the given time parameter
 Review cost variables in a weekly fashion, while providing monthly reports to the process
manager.
 Build and update the inventory of legal literature to provide the business with an effective
framework for any bi-monthly check ups.
 Analyse the output that is created and ensure that they are in line with the goals and
objectives of the business.
 Increase the output of the department, while growing sales by 5 per cent, while
implementing an effective work culture, where innovation is encouraged.
These goals have been set in line with the objectives of the position of Quality Manager. The
diverse nature of work indicates that each goal must be backed up with effective resources. It
is essential that these goals be met, as this will allow an effectual disbursement of skills in
terms of the provided objectives of Cement Australia. These goals are suitable for a 12-month
period as they are short term. This would indicate that there is a very impactful adjustment to
the work setting by the applicant. These goals follow the SMART format.
2. Professional Development Plan
Details of
Professional
development/Networ
k
Type Date/s Cost
Expecte
d benefit
to self
Expect
ed
benefit
to
team
Locatio
n
Improve
communication- The
improvement of
communication skills
in relation to the
above role is very
important as a
manager interacts
☐ Formal
training/cours
e
☐
Industry
networking
events
☐
05/03/2018
-
05/05/2018
$250 Improve
d team
ethic as
employe
es with
understa
nd
instructio
Faster
and
more
effectiv
e works
as
instruct
ions are
Meeting
rooms
18

Details of
Professional
development/Networ
k
Type Date/s Cost
Expecte
d benefit
to self
Expect
ed
benefit
to
team
Locatio
n
with several
employees over a
given period.
Communicating
effectively is
important, as
instructions must be
understood in a clear
manner.
Subscriptions
☐
Conferences
in industry
sector
ns more
effectivel
y.
clearer.
Updating IT skills-
skills related to
information
technology and other
computer practices
will ensure better
bookkeeping and
observation of quality
control.
☐ Formal
training/cours
e
☐ Industry
networking
events
☐
Subscriptions
☐
Conferences
in industry
sector
05/05/2018
-
05/09/2018
$500 A
quicker
adoption
of
digitaliza
tion in
the
process
of
quality
control
A
structur
e
framew
ork and
more
effectiv
e and
goals
oriente
d team
process
es.
Meeting
room
Interpersonal skills-
These skills are
essential, as managers
need to get along with
☐ Formal
training/cours
e
☐ Industry
05/09/2018
-
05/12/2018
$250 Improvin
g
interpers
onal
Better
underst
anding
amongs
Event
location
s
19

Details of
Professional
development/Networ
k
Type Date/s Cost
Expecte
d benefit
to self
Expect
ed
benefit
to
team
Locatio
n
their teams and
understand all points
of view to work
effectively.
networking
events
☐
Subscriptions
☐
Conferences
in industry
sector
skills
will help
in better
work
relations
hips.
t the
team,
which
helps in
the
executi
on of
tasks
Improving critical
thinking skills - This
work related skill
ensures that each
problem and task is
met with innovative
solutions, driving
effectuality in work
processes.
☐ Formal
training/cours
e
☐ Industry
networking
events
☐
Subscriptions
☐
Conferences
in industry
sector
05/12/2018
-
05/03/2019
$500 Improve
d critical
thinking
will
ensure
that all
tasks are
met with
unique
solutions
to derive
the most
effective
goals
related
outcome.
Several
options
and
effectiv
e
guidan
ce is
provide
d to the
team.
Meeting
room
Table 1: Professional Development Plan
(Source: created by the learner)
20

3. Professional Development Report
Title: Opportunities for developing in the workplace
Date: 05/03/2018-05/03/2019
Time: 12:00-3:00
Duration: 1 year
What did you most like about the professional development opportunity?
These opportunities were very effective as they helped in the formation of a sound
professional ethos. These opportunities were self-timed and help in effective learning
procedures, as there were no deadlines that needed to be met. The development opportunities
also ensured that learning was continuous and helped in an effective building of a skills
portfolio.
What did you least like?
This opportunity required that time was taken out on each day that upset the work schedule
leading to tasks being completed after required deadlines.
What benefits did participating in this professional development opportunity provide to
you?
 Better communication skills
 More impactful decision making
 Critical understanding of business opportunities related to quality control.
4. To: Assessor
Subject: Documents related to professional development
Dear Sir/Madam,
Attached below are three documents relating to my work goals, professional developments
plans and reports. I have very meticulously compiled this in line with the work that I want to
do in my chosen field. Each report documents the ways in which my career can grow and
how I can continuously improve, adjusted with my professional development and growth. I
hope the same meets with your requirements.
Kind Regards,
21

STUDENT NAME
22

Assessment Task 5
1. MEMORANDUM
To: All
From: Manager
Date: 05/03/2018
Subject: Review of ethics code and use of frequent flyer miles for personal use
Dear all,
It has come to our attention that many employees are misusing the air miles policy of the
company. We have a code of ethics, covering the scope of the entire work that is expected
from you. Our codes of ethics are an exhaustive list and ensure that co-operation and equity
are promoted. While this document promotes confidentiality, high technical standards and
fair work, we would specially like to bring to notice, the first point under the subsection,
“Gifts, benefits and hospitality.” Under this section, we explain that benefits and hospitality,
when used in an irregular manner or of a nominal value are accepted.
The company feels that this is a very fair structure and provides employees with a valid
framework to operate within. We have also observed that amongst our competitors, Intersect
Ltd. are the only one that offers generous benefits, such as frequent flyer points.
DJBConstruction and Grangerperth offer no such benefits. Thus, we feel that our position has
always been very liberal towards our employees.
After reviewing the actions of some employees, we have come to the realisation that the
company is suffering significant losses due to such a heavy usage of frequent flyer miles and
points. We have been recommended by the CEO to stop this program, as only such a serious
action will ensure the redress of the financial harm that has been caused. We also recommend
that employees cut down on unnecessary expenses, incurred on account of the company,
while reporting any types of costs to their line manager (please refer to point two of “Gifts,
benefits and hospitality”).
We hope that all employees of the organisation understand the need for such actions and are
requested to reach out to the necessary channels for any help or questions.
Kind Regards,
23

MANAGER NAME
2.
To: [e-mail]
Subject: Presentation for the new strategic plan
Dear Sir/Madam,
Please find attached the memo, regarding our last discussion in relation to frequent flier
miles. The memo has reviewed our current code of ethics and provided the recommendations
that have been suggested by you. A suggestion has also been put through to decrease any
unnecessary costs. I hope that this meets with the requirements that you had set. I look
forward to hearing from you, in regards to this matter.
Regards,
MANAGER NAME
3. The code of ethics will remain the same. Only the section labelled, “Gifts, benefits and
hospitality” has been amended as indicated below.
Gifts, benefits and hospitality
 No gifts, benefits or hospitality will be considered, whether irregular or of a nominal
value.
 Only benefits gained through donors and benefactors will be considered, as long as the
same are used for commercial or work related purposes.
 Any financial benefits, gifts or terms of hospitality must be declared, while line managers
must review the same and provide their verification.
 No gifts, benefits or hospitality can be accepted under the obligation of any purchases of
goods and services.
 Gifts of money cannot be accepted.
4. To: All staff members
Subject: Updated Code of ethics
Dear all,
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Please find attached an updated code of ethics. We have reviewed the frequent use of air
miles and realised that the same have caused an unnecessary financial burden. Thus, this
rectified code of ethics ensures that such actions are not carried out in future. The company
cannot provide any benefits, gifts or hospitality for personal use. Our CEO has ratified this,
while the implementation of these new guidelines will be carried out at the soonest. Please
note again that employees are strictly prohibited to use any flyer miles and points, in the
name of the company.
We hope that you are able to adjust to these changes at the soonest.
Kind Regards,
MANAGER NAME
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