BSBMGT608 Manage Innovation and Continuous Improvement Assessment tasks 2022

Running head: MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
BSBMGT608 Manage Innovation and Continuous Improvement
Name of the Student:
Name of the University:

1MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Table of Contents
Assessment task 1: Written questions..............................................................................................2
Assessment task 2: Continuous improvement and innovation project..........................................10
1. Continuous improvement report............................................................................................10
2. Email to the manager.............................................................................................................14
3. Meeting discussion................................................................................................................14
4. Email to parties involved.......................................................................................................14
Assessment 3: Continuous improvement and innovation action plan project...............................16
1. Develop action plan and report..............................................................................................16
2. Send email to the manager.....................................................................................................21
Assessment 4: Continuous improvement and innovation implementation review........................22
1. Implementation review report................................................................................................22
2. Email to the manager.............................................................................................................24
References......................................................................................................................................26
Appendix........................................................................................................................................29
1. Presentation to discuss in meeting.........................................................................................29

2MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Assessment task 1: Written questions
1. Methods of cost benefit analysis
Cost-benefit analysis referred as a method that helps to make a comparison between the
total cost and the benefits related to the project. It often called as benefit-cost analysis (BCA).
This method ensures the monetary value placed on all of the costs and also benefits of the
project. At the Cost-benefit analysis there are primarily two methods at the end of the result.
Net Present Value- The present value of all benefits is divided by the present value of all
costs and such a method is called as Net Present value1.
Benefit-cost Ratio- it is the ratio of the total present value of the benefits and the total
present value of the costs related with the program.
2. Creativity theories and application towards workplace innovation
The creativity has two theories and they are-
Creative cognition approach- In the Geneplore model, the creativity is divided into two
phases that is generative phase and exploratory phase. The application of this approach is when
people imagines to develop an idea, it must relates to the existing things2.
1 Boardman, Anthony E., David H. Greenberg, Aidan R. Vining, and David L. Weimer. Cost-benefit analysis:
concepts and practice. Cambridge University Press, 2017.
2 Howaldt, Jürgen, Peter RA Oeij, Steven Dhondt, and Ben Fruytier. "Workplace innovation and social innovation:
an introduction." World Review of Entrepreneurship, Management and Sustainable Development 12, no. 1 (2016):
1-12.

3MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Explicit-Implicit Interaction theory (EII) - This theory says that when it is attempted to
provide an explanation, it must contains the phenomena of incubation as well as insight theories.
3. Diffusion of innovation theory
The diffusion of innovation theory defined a model that helps companies for their
business when launching of new product occurs in the market. By this model it is possible to
understand how customers react to get a new product. Diffusion of innovation theory is an
important factor to business and it is used to convince different types of customers to involve
with the products or services. According to Rogers, there is five decision making process in this
theory and they are knowledge, persuasion, decision, implementation, confirmation3.
4. Learning organization concept
Learning organization helps to learn as well as encourage learning all over the people to
exchange information. Through this model, people can able to create new ideas as well as
changes. This model relates both of the company and workers. By this approach, the company
focuses on not only the business related goals but only the needs of individual workers4. There
are five dimensions in this approach and these are system thinking, personal mastery, mental
models, Build a shared vision, team learning.
3 Totterdill, Peter. "Closing the gap: The fifth element and workplace innovation." European Journal of Workplace
Innovation 1, no. 1 (2015).
4 Baldwin, Mark. Social work, critical reflection and the learning organization. Routledge, 2016.

4MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
5. Shared vision concept
In the learning organization, it should be noted to create a vision via the interaction with
employees in the organization. The shared vision behaves as powerful motivator. Shared vision
makes to compromise the visions of both the organization and individual. People not sharing
vision do not interact with the organization5. It helps to change the relationship with organization
and for that it converts the performance into learning mechanism.
6. Team learning concept
Team learning referred as collaborative effort that helps to achieve a common objective
among the group. The purpose of team learning is to manage the objective by using dialogue as
well as discussion6. It is the process in which team discover their new formula to achieve
success.
7. Theories on quality management and continuous improvement
There are five theories in quality management and these are:
Deming’s Theory- This theory consists of fourteen points related to management and it is
the ratio of total work efforts over total costs.
5 Klinge, Carolyn M. "A conceptual framework for mentoring in a learning organization." Adult learning 26, no. 4
(2015): 160-166.
6 Sessa, Valerie I., and Manuel London. Continuous learning in organizations: Individual, group, and
organizational perspectives. Psychology Press, 2015.

5MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Crosby’s Theory- It is almost similar to Deming’s theory and it consists of four absolutes
of the quality management7.
Joseph Juran’s Theory- in this theory, the quality trilogy is composed of quality planning,
quality improvement, quality control.
The EFQM framework- the framework consists of nine features of quality management8.
Ishikawa’s Theory- this theory helps to the company to handle quality related projects.
8. Implications of Kotter’s 8-step change model
The Kotter’s 8 step model helps to improve the change in ability of the organization and
increase the success. By using this approach, failure can be avoided and it helps to happen
changes. For that, company does not require to adjust any changes. The eight factors are to create
urgency, guiding coalition, a vision of change, communication the vision, remove obstacles, to
create short term wins, consolidate improvements, anchor the changes9.
9. ISO 9000 standards for quality management
7 Ross, Joel E. Total quality management: Text, cases, and readings. Routledge, 2017.
8 Tang, Keow Ngang. "Change management." In Leadership and Change Management, pp. 47-55. Springer,
Singapore, 2019.
9 Hoyle, David. ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard: Increasing the
Quality of an Organization’s Outputs. Routledge, 2017.

6MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
The ISO 9000 standards systems for the quality management is considered as to help the
organizations that ensures the needs of consumer and stakeholders when meeting statutory or
regulatory requirements have arelation with a product10.
10. Identification of risks for risk management AS/NZS ISO 31000:2009
The development of set of standards all over the world that helps organizations to
implement risk management in a systematic way as well as effective way. These standards need
to establish a view on frameworks, processes as well as practices11.
11. Concept of risk management and factors make the risk management system
The risk management is defined as detecting the project risks involved with identification
of threats as well as vulnerabilities affect assets of the business organization. There is analysis of
the project risk deal with calculating data based on identified risks.
The factors for effective risk management are as follows:
i. Commitment as well as support from the higher management level12
10 Kristina, S., and B. M. Wijaya. "Risk management for food and beverage industry using Australia/New Zealand
4360 Standard." In IOP Conference Series: Materials Science and Engineering, vol. 277, no. 1, p. 012025. IOP
Publishing, 2017.
11 Aven, Terje. "Risk assessment and risk management: Review of recent advances on their foundation." European
Journal of Operational Research 253, no. 1 (2016): 1-13.
12 Pan, Zhao, Yaobin Lu, Bin Wang, and Patrick YK Chau. "Who do you think you are? Common and differential
effects of social self-identity on social media usage." Journal of Management Information Systems 34, no. 1 (2017):

7MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
ii. Communication with the organizational employees13
iii. Training to the employees those have lack of technical skills
12. Seven steps in the risk management process in AS/NZS ISO 31000:2009
Step 1: Outline the objectives: In this step, the project goals are to be collected by the
team member. It is included with identification of project requirements and created with
understanding of project achievement.
Step 2: Risk management plan: It maintains definition of risk management with goals of
the risk processes.
Step 3: Identification: In this step, there is identification of project risks with methods
like fishbone, brain mapping as well as questioning14.
Step 4: Evaluation: There is evaluation of the risks by means of quantitative and
qualitative risk analysis method. The qualitative evaluation is provided with results and enabled
to position of risk problems15. Quantitative is included depiction of the risks.
71-101.
13 Aven, Terje. "Risk assessment and risk management: Review of recent advances on their foundation." European
Journal of Operational Research 253, no. 1 (2016): 1-13.
14 Perrin, Andrew. "Social media usage." Pew research center(2015): 52-68.

8MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Step 5: Planning: The risks are identified with developing of mitigation strategies16.
Step 6: Management: The risk mitigation plan is audited through entire development
lifecycle.
Step 7: Feedback: The customers are provided with feedback which helps to assess
situations concerning on the project risks plus enable to provide efficient project results.
13. Three different sustainability practices in workplaces of Australia
I. Encouraging the organizational employees to use of the public transportation
II. Changing towards eco-friendly lightning of the workplace17
III. Switching to the customer’s waste as well as paper based products
15 Giannakis, Mihalis, and Thanos Papadopoulos. "Supply chain sustainability: A risk management
approach." International Journal of Production Economics 171 (2016): 455-470.
16 Fardouly, Jasmine, and Lenny R. Vartanian. "Social media and body image concerns: Current research and future
directions." Current opinion in psychology 9 (2016): 1-5.
17 Markey, Raymond, Joseph McIvor, and Chris F. Wright. "Employee participation and carbon emissions reduction
in Australian workplaces." The International Journal of Human Resource Management 27, no. 2 (2016): 173-191.

9MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Assessment task 2: Continuous improvement and innovation project
1. Continuous improvement report
Introduction
Woodhouse Recruitment is operated in Central Melbourne and it is a recruitment agency
offered with the recruitment services to meet with requirements of client. The company was
being established in the year 2010. It is a recruitment agency provides services on recruitment,
selection, candidates sourcing plus screening. After reviewing current business process of
Woodhouse recruitment, it is found that there are no such formal performance indicator for
measuring the service standards, no social media strategies to promote the recruitment services,
minimum qualification of staffs and lack of sustainability towards green office environment. The
report is based on improving over two areas such as sustainability program and social media
strategies. After going through entire business processes of Woodhouse recruitment and its
issues, the management team decided to implement continuous improvement and innovative
processes for its two selected areas of improvement.
Continuous improvement and innovative processes
For sustainability program
The existing system of the recruitment agency should implement sustainability program
so that they can provide green office environment to their employees. Sustainability aspects
should help to incorporate of green environment. It will increase productivity, reduce operational
cost and reduce waste in the business.

10MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
For social media strategies
Woodhouse Recruitment should adopt social media strategies in their business so that
they can approach candidates, contracting with the university’s students to seek job, performing
online interview, selecting of candidates, online screening plus email interview by online test.
Those improvements should help the agency to grow and develop its customer’s value.
Range of strategies to monitor and evaluate current performance
For sustainability program
i. Training to the employees to maintain sustainability in the business to achieve green
business environment
ii. Recruitment of consultant to possess professional knowledge as well as efficient
communication skills18
For social media strategies
I. Taking usage of the Instagram as the social media strategy to seek the candidates
II. Using Facebook page to provide the recruitment and selection details for
facilitating the candidates
Analyze the aspects of the Woodhouse Recruitment
18 Beyhan Yasar, Neslihan, Bulent Sezen, and Ibrahim S. Karakadilar. "Mediating effect of continuous improvement
on the relationship between innovation and financial performance." Total Quality Management & Business
Excellence 30, no. 7-8 (2019): 893-907.

11MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Supply chain: The receptionist handles the supply chain activities such as call from
candidates and enquiry of the recruitment. The administrator manager performs administration
along with functional activities of recruitment agency. Five of the consultants are involved to
select, screen and source the candidates while 30 clients are availing to the agency’s services on
daily basis. Therefore, the supply chain is being effective.
Operations: The operational activities of agency are recruitment, souring of the
candidates along with screening.
Product and delivery system: The delivery system is focused on type of candidates for
purpose of screening plus recruitment. The candidates are finalized after 3-4 interview rounds
while 30 are employed with candidates of the selected companies.
There is required to make improvement over social media strategies so that through
promotion of the recruitment agency, it can attract the candidates and raise the customer base. In
order to gain more profit, the agency is required to start with online presence.
Outline of assessment tools and techniques
Candidate survey: Through this tool the satisfaction level of the candidates are analyzed.
Feedback captured by the candidate is provided with valuable insights on how the customers are
experiencing with the recruitment agency.
Brainstorming: This tool and technique improves over critical thinking and also problem
solving skills to the individual as well as team19.
19 Singh, Jagdeep, and Harwinder Singh. "Continuous improvement philosophy–literature review
and directions." Benchmarking: An International Journal 22, no. 1 (2015): 75-119.

12MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Two specialists helped Woodhouse recruitment are JobSerch (Contact details- 17794)
and SEEK (Contact details- [phone]) and those are higher recruitment agencies
operated in Australia.
There are trends as well as opportunities related to the recruitment agency are facilitating
the working of the agency like implementation of social media strategies to contract the college
and university going students. Email interview as well as online screening is methods used. The
trends and opportunities of sustainability program are helping the agency to implement of green
business environment and remove the waste from the business. It helps to grow and develop in
the future sustainability.
After analyzing the business statistics of Woodhouse Recruitment, the performance of
this business is smooth while at various segment, the recruitment agency is required to make
growth. Due to increase into competition in recruitment sector, the company is not sustain at
longer time with there is no such digital presence strategies. The performance of this business is
not meeting with the organizational targets, therefore it is required to improve over its business
innovation by implementing social media strategies and sustainability programs.
The examples of innovative business that Woodhouse Recruitment are adopted and
implemented such as SEEK and JobSearch.
2. Email to the manager
Woodhouse Recruitment
Date: 10th August, 2018
To: The Manager

13MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
From: Simon James and Petra James, Woodhouse Recruitment
Subject: Continuous improvement and innovation in Woodhouse Recruitment
I oblige to provide concern regarding the current business issues of the recruitment agency. I am
concerned with inefficiency of the business processes related to application of potential
candidates. It has to be implemented with competitive benefits plus attain with sustainability. As
continuous improvement strategies, social media strategy is implemented with increasing the
online presence using website and blogs. The agency is required to take green business
environment initiative through implementation of sustainability program.
3. Meeting discussion
Refer to Appendix 1
4. Email to parties involved
Woodhouse Recruitment
Date: 10th August, 2018
To: The Manager
From: Simon James and Petra James, Woodhouse Recruitment
Subject: Continuous improvement and innovation initiatives in Woodhouse Recruitment
I oblige to provide concern regarding the current business issues of the recruitment agency. I am
concerned with inefficiency of the business processes related to application of potential
candidates. As initiatives, there are two main areas of improvement such as social media
strategies and sustainability program. In order to implement sustainability program, training

14MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
program is to be started to maintain sustainability in the business to achieve green business
environment. The recruitment agency is required to take usage of the Instagram to seek the
candidates and provide recruitment and selection details for facilitating the candidates.

15MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Assessment 3: Continuous improvement and innovation action plan project
1. Develop action plan and report
Gantt chart
Figure 1: Gantt chart
(Source: Created using Ms Project)
Continuous improvement action plan
Title of the
phase
Timing
(in days)
Responsibilities Resource
required
Communication KPI
Creating of the
website
10 Project Manager Internet and
Microsoft
office
Among the team
members of
technical team
Increase into
the agency
publicity

16MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Writing of the
blogs
7 Project Manager Internet and
Microsoft
office
Among the
writers of
content
Increase into
the agency
publicity
Started with the
social media
13 Project Manager Internet and
Microsoft
office
Among the team
members
Increase into
the agency
publicity
and increase
in
candidates
Searching for
the potential
candidates
20 Project Manager Internet and
Microsoft
office
Among the team
members of HR
Increase into
the agency
publicity
and increase
in
candidates
Screening of
the candidate
profiles
10 Project Manager Internet and
Microsoft
office
Among the
consultants of
recruitment
agency
Not
applicable
Implementation
of the
sustainability
program
4 Project Manager Not
applicable
Among the team
members of HR
Understand
the staffs

17MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Initiation and
training
program
7 Project Manager Hiring of
training
room and
presentation
Among the team
members of HR
Improve
over the
personal
development
Evaluation of
social media
9 Project Manager Internet and
Microsoft
office
Among the team
members of HR
Association
of
candidates
with
recruitment
agency
Action plan report
Importance of continuous improvement and sustainability
There is higher importance of the continuous improvement and sustainability into the
recruitment agency of Woodhouse Recruitment so that agency can benefit to attract more
candidates as well as accomplish future sustainability20. The initiatives of social media strategy
are increase into the online presence, blogs as well as online contents for making development
into the industry.
20 Cohen-Vogel, Lora, Marisa Cannata, Stacey A. Rutledge, and Allison Rose Socol. "A Model
of Continuous Improvement in High Schools: A Process for Research, Innovation Design,
Implementation, and Scale." Teachers College Record 118, no. 13 (2016): n13.

18MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Risk assessment
The risks which are associated with the initiatives of social media strategy are
discrimination of selecting throughout pages of Facebook as actual briefings of the candidates
are not possible. The candidate profiles may be faked and cannot contain reliability.
Regarding the risks to the sustainability program, there are climatic changes risk becomes
barrier to the operations of recruitment agency by change in climatic regulations, energy as well
as environment21. There is also change in raw materials price impact on business environment.
In order to manage risks of social media, the recruitment agency should implement
change management program where the consultants are associated with changes. There is
required to have proper screening as well as interview of candidates later sourcing of the social
media networks.
In order to manage risks of sustainability program, there is required to forecast the
climatic changes before going for green business environment. All the organizational wastes are
required to remove on time.
Cost benefit analysis
The social media strategies should have lower expenditure as well as cost linked with
development program of the recruitment agency as costs are associated with training and mentor
21 Parveen, Farzana, Noor Ismawati Jaafar, and Sulaiman Ainin. "Social media usage and
organizational performance: Reflections of Malaysian social media managers." Telematics and
Informatics 32, no. 1 (2015): 67-78.

19MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
costs. The benefits of this particular initiative are increase in candidates and stronger relations
with the company.
The sustainability program has higher expenditure and the cost is associated with this
program as implementing of green environment for the agency. It is included with training cost
and advanced technology cost22. The initiatives are regarding implementing of green
environment.
Document impact of change and consequence for staffs
After the evaluation of two initiatives, it is assumed that social media strategy can
provide with positive impact and consequence on Woodhouse recruitment like increase into
efficiency of the agency consultants and increase in working staffs23. It is also found that
sustainability program can expand the business process by increasing with employee’s
participation.
Contingency plan
In order to proceed with the initiatives, the management team is needed to provide with
viewpoint on initiatives which are taken for increasing into total number of potential candidates
for the interview and attaining towards further sustainability into the business.
22 Husted, Bryan W., David Bruce Allen, and Ned Kock. "Value creation through social strategy." Business &
Society 54, no. 2 (2015): 147-186.
23 Orenga-Roglá, Sergio, and Ricardo Chalmeta. "Social customer relationship management: taking advantage of
Web 2.0 and Big Data technologies." SpringerPlus 5, no. 1 (2016): 1462.

20MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
2. Send email to the manager
Woodhouse Recruitment
Date: 10th August, 2018
To: The Manager
From: The project team members
Subject: Approval of action plan
I am providing you with the action plan report and action plan for your approval so that we can
rapidly implement the proposed two initiatives in the business. I have scheduled the entire work
with 80 days with all the project activities are allocated to the project team members. I request
you to please provide us the feedback so that we can proceed with the task.

21MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Assessment 4: Continuous improvement and innovation implementation
review
1. Implementation review report
a. The survey sent out by Woodhouse Recruitment is not effective as the survey was sent
to 100 candidates, while only 12 of the participants were provided their responses. Others were
not interested in the survey. There are only three aspects of the agency like satisfaction of
candidate, ease to do business and recommend to the business. The results are provided in
percentage form. It is mentioned that there are total 15 questions were provided while in the
survey responses, there are only 3 questions and its comments were provided.
b. Through the continuous improvement initiative, Woodhouse Recruitment takes
experience into improvement over the business performance by implementation of social media
strategy, starting with the online website, raising online presence during blogs as well as
introduction of sustainability program24. Those initiatives are provided with professional
development of recruitment consultants.
24 Cruz, Isabel Silva, and Tally Katz-Gerro. "Urban public transport companies and strategies to promote sustainable
consumption practices." Journal of Cleaner Production 123 (2016): 28-33.

22MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
c. Analyzing the survey results
Customer satisfaction
From the above chart, it is analyzed that there are higher returns while the candidates are
totally satisfied with the services of recruitment agency. The reasons behind higher return are
effective strategies and professionalism recruitment consultants.
Ease of doing business

23MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
From the above chart, it is analyzed that there are higher returns as most of the
respondents are ease to do the business with Woodhouse Recruitment as the agency is performed
to offer services to the potential candidates.
Recommend to others

24MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
From the above chart, it is analyzed that there are higher return while most of the
respondents recommend Woodhouse Recruitment to others as it provides with increasing in
candidate’s recruitment and selection process.
d. It is recommended that Woodhouse Recruitment should provide with better results
along with increase into number of candidates with implementation of social media strategies
and online recruitment contents.
2. Email to the manager
To: The Manager
Date: 10th August 2018
From: Please insert your name
I am attaching the survey analysis of the survey responses in form of percentage form so that you
can understand the percentage of the responses for each individual question. I also provided with
recommendations so that in future, those are to be implemented to make business improvement
of Woodhouse Recruitment.

25MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
References
Aven, Terje. "Risk assessment and risk management: Review of recent advances on their
foundation." European Journal of Operational Research 253, no. 1 (2016): 1-13.
Baldwin, Mark. Social work, critical reflection and the learning organization. Routledge, 2016.
Beyhan Yasar, Neslihan, Bulent Sezen, and Ibrahim S. Karakadilar. "Mediating effect of
continuous improvement on the relationship between innovation and financial
performance." Total Quality Management & Business Excellence 30, no. 7-8 (2019): 893-907.
Boardman, Anthony E., David H. Greenberg, Aidan R. Vining, and David L. Weimer. Cost-
benefit analysis: concepts and practice. Cambridge University Press, 2017.
Cohen-Vogel, Lora, Marisa Cannata, Stacey A. Rutledge, and Allison Rose Socol. "A Model of
Continuous Improvement in High Schools: A Process for Research, Innovation Design,
Implementation, and Scale." Teachers College Record 118, no. 13 (2016): n13.
Cruz, Isabel Silva, and Tally Katz-Gerro. "Urban public transport companies and strategies to
promote sustainable consumption practices." Journal of Cleaner Production 123 (2016): 28-33.
Fardouly, Jasmine, and Lenny R. Vartanian. "Social media and body image concerns: Current
research and future directions." Current opinion in psychology 9 (2016): 1-5.
Giannakis, Mihalis, and Thanos Papadopoulos. "Supply chain sustainability: A risk management
approach." International Journal of Production Economics 171 (2016): 455-470.

26MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Howaldt, Jürgen, Peter RA Oeij, Steven Dhondt, and Ben Fruytier. "Workplace innovation and
social innovation: an introduction." World Review of Entrepreneurship, Management and
Sustainable Development 12, no. 1 (2016): 1-12.
Hoyle, David. ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard:
Increasing the Quality of an Organization’s Outputs. Routledge, 2017.
Husted, Bryan W., David Bruce Allen, and Ned Kock. "Value creation through social
strategy." Business & Society 54, no. 2 (2015): 147-186.
Klinge, Carolyn M. "A conceptual framework for mentoring in a learning organization." Adult
learning 26, no. 4 (2015): 160-166.
Kristina, S., and B. M. Wijaya. "Risk management for food and beverage industry using
Australia/New Zealand 4360 Standard." In IOP Conference Series: Materials Science and
Engineering, vol. 277, no. 1, p. 012025. IOP Publishing, 2017.
Markey, Raymond, Joseph McIvor, and Chris F. Wright. "Employee participation and carbon
emissions reduction in Australian workplaces." The International Journal of Human Resource
Management 27, no. 2 (2016): 173-191.
Orenga-Roglá, Sergio, and Ricardo Chalmeta. "Social customer relationship management: taking
advantage of Web 2.0 and Big Data technologies." SpringerPlus 5, no. 1 (2016): 1462.
Pan, Zhao, Yaobin Lu, Bin Wang, and Patrick YK Chau. "Who do you think you are? Common
and differential effects of social self-identity on social media usage." Journal of Management
Information Systems 34, no. 1 (2017): 71-101.

27MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Parveen, Farzana, Noor Ismawati Jaafar, and Sulaiman Ainin. "Social media usage and
organizational performance: Reflections of Malaysian social media managers." Telematics and
Informatics 32, no. 1 (2015): 67-78.
Perrin, Andrew. "Social media usage." Pew research center(2015): 52-68.
Ross, Joel E. Total quality management: Text, cases, and readings. Routledge, 2017.
Sessa, Valerie I., and Manuel London. Continuous learning in organizations: Individual, group,
and organizational perspectives. Psychology Press, 2015.
Singh, Jagdeep, and Harwinder Singh. "Continuous improvement philosophy–literature review
and directions." Benchmarking: An International Journal 22, no. 1 (2015): 75-119.
Tang, Keow Ngang. "Change management." In Leadership and Change Management, pp. 47-55.
Springer, Singapore, 2019.
Totterdill, Peter. "Closing the gap: The fifth element and workplace innovation." European
Journal of Workplace Innovation 1, no. 1 (2015).

28MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
Appendix
1. Presentation to discuss in meeting