Manage Innovation and Continuous Improvement

This document provides study material, solved assignments, essays, and dissertations on managing innovation and continuous improvement. It covers topics such as eco-friendly business, performance measurement tools, fostering a creative environment, and more. The advantages and disadvantages of various systems and processes are also discussed. Suitable for the course BSBMGT608 - Manage Innovation and Continuous Improvement.

BSBMGT608
MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
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Assessment 1: Activities
Activity
1A Complete the template, using knowledge of your workplace.
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Example provided Yes, we have
this in place.
(tick or leave)
If yes, does it have a key
system to process and
monitor?
Environmental management
systems, action plans, green office
programs, surveys and audits
Leave
Waste management hierarchy Yes Yes, there is a key system of the
process in the organisation
along with the management
hierarchy for monitoring
purposes.
Complying with regulations and
corporate social responsibility
Yes There are some good
responsibilities taken by an
organisation like less emission
of carbon dioxide gas, an annual
report for the transparency
purpose.
Determining the organisation's most
appropriate waste treatment
Yes The waste is treated according
to the government rules and
regulations and monitored by
the higher authorities.
Implementing ecological footprint Leave
Implementing government
initiatives
Yes The government initiatives of
implementing go green
technologies are incorporated
along with the proper
monitoring of the authorities.
Improving resource and energy
efficiency
Yes The resourcing energy is taken
into account recently and
measured by the higher
authorities.
Initiating and maintaining
appropriate organisational
procedures for operational energy
consumption
Yes The organisation has its own
vision of less energy
consumption operation. They
maintain that.
Introducing a green office program
– a cultural change program
Leave
Introducing green purchasing Leave
Introducing national and Yes The organisation work is

1B What are the supply chains that you access for raw materials for transforming them
into products or services?
The supply chains that can be accessed for the raw materials are the packaging
materials, market place, retailing shops materials from where all the materials are
bought, the retailers and sellers.
What are the processes for obtaining raw materials?
The process of obtaining the raw materials are taking directly from the retailing
shops, sending service boys for collecting the raw materials, coming through services,
getting the materials in bulk from the supermarkets.
Are your finished products or services delivered through a distribution system?
Yes, the finished products are delivered by the local distribution channel.
Which compliance and supply agreements and considerations are in place to govern
the supply and use of raw materials?
The supply agreements and considerations for govern the supply and raw materials
are no leaking of personal information, no bargaining while arranging the cost of the
services, service in the particular time along with the best quality of the raw materials.
1C What areas in your organisation are typically used for performance measures?
The areas which are covered are money as profit, the emphasis of customers in case
of quality of the products, innovation along with the adaptation with the change,
input-output relationship in case of productivity and lastly human resource (Kearney
2018).
What are the performance measure assessment tools and techniques used for?
The performance measurement assessment tools are Management by objective,
performance appraisal, rewarding as well as recognizing programs.
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1D What is performance reports used for? (Give three examples)
The performance reports are used for
 Communication along with providing useful information and feedback about
the job which is performed.
 Better work relationship facilitating.
 Record of performance for contributing professional development.
Give an example of a basic process for reporting.
In the case of the E-commerce industry, there is a perforation report of the employees
who have managed to attract more customers and help in escalating the business in
future.
1E What is trend analysis?
The trend analysis is considered as a method that allows in the prediction of trades
that say what is going to happen in the near future. The trend analysis is particularly
based on the historical information about the performance of the stock in a particular
market (Kim et al. 2017).
How can you analyse changing trends and opportunities relevant to your
organisation?
The analysis can be done by identifying the particular areas where the business is
performing very well so that duplicate success can be achievable. Identification of the
particular areas where the business is underperforming should be analysed. The
evidence should be provided for informing about the decision making the process.
What might your analysis of a trend be compared to?
The analysis of trend can be compared to the areas where the business is performing
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well enough so that leads to duplicate success in near future.
1F What do you need to think about/ask yourself before you seek specialist advice on E-
commerce?
Before asking any help from the E-commerce specialist it is necessary to think how to
approach the specialist without revealing any information about the performance level
of the organisation along with the position of the organisation in the current market. It
is also required to think that how can the specialist help in giving strategies to achieve
the goal of the organisation.
What sort of activities might a specialist work on?
The specialist should work on the performance activities of the employees to ensure
the success of the organisation. The specialist should also care about the position of
the organisation in the market.
Perform a SWOT analysis for addressing your technology and e-commerce
opportunity needs.
Strengths
 There is no specific boundary for E-
commerce globally.
 The technology helps in saving
transportation cost and time.
 Can be used at any place at any time.
 The price and product can be
compared efficiently (Wu, Song and
Kang 2016).
Weaknesses
 There is a great measure of
security.
 Many false websites are
created which can harm
the customers
 No bargaining is there
 The delivery timing is
quite long
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 There is direct communication with
the customers.
 There are only limited
products
Opportunities
 The trends are getting changed rapidly
 New advanced technologies are
introduced in the market
 The expansion can be global for any
e-commerce industry
 There is a high availability of the
desired products
Threats
 There are so many
organisations, so the
competition is really high
 There is a frequent change in law
regulations and environment which
create an adverse situation (Wu, Song
and Kang 2016).
 There is no direct
interaction with the
authorities and the brand
people.
2A What information do you need to give teams when briefing them?
The information that should be delivered to the teams in the internal affairs of the
organisation. What are the objectives of the organisation should be delivered to the
employees along with the process and opinions to achieve them? The mission and
vision of the organisation play an important role in achieving the objectives so the
employees should be aware of that.
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What might you need to address if there is a problem with team performance?
Good team players do not mean good team performance, so least expected employees
can also perform well.
The competitive nature of many employees can create a dire situation for the team
performance so employees should be aware of that.
People are there who do not know how to do teamwork. Those should be taught the
process.
What is the relationship between innovation and competition?
The relationship between competition and innovation has quite discussed the matter.
Innovation can be described as a major attribute for achieving the success of the
organisation in the competitive environment whereas the competition actually
stimulates the research and development monopoly and increase the desire of an
investor in research and development activity which leads to economic growth
(Gökkaya 2015).
2B What is the difference between dependent and independent level groups?
Independent variable can be changed or controlled for any scientific experiments for
the testing effect in the dependent variable. In the case of the dependent variable, it is
measured in a scientific experiment.
What is involved in fostering a creative environment?
To create creative environment one should use the brainstorming power, create the
diverse system, recognize as well as reward the great ideas, give a very clear and open
space and lastly support the creativity by the management.
2C How might you be able to encourage new ideas?
To encourage new ideas the employees should be encouraged as well as motivated to
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take risk factors for the goal achievement of the organisation. The employees of same
skills should be in the same group so that new ideas can come out from discussing
and brainstorming.
What is entrepreneurial behaviour?
The entrepreneurial behaviour talks about the innovation along with the motivation
for seeking changes for the status quo and draws great satisfaction from the changes
(Carsrud et al. 2017).
How does your organisation reward creativity?
 Employees get extra paid day for the good quarterly sales in the prior month.
 The employees can dress casually after meeting the deadline on Fridays.
 If the revenue target is achieved then next month there would be a cookout.
 There is always being extra wages for the employees who do overwork in
every month.
2D What are the pros and cons of recognising and celebrating success through reward
and incentive?
The pros and cons are as follows.
Whenever the employees are recognized and rewarded then they try to run long miles
for the organisation.
The turnover ratio of the organisation lessens day by day if there are incentive
programs.
But it creates adheres effect in the organisation when the employees get lazy and
think themselves superior when get recognized and refuse to do work for the benefit
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of the organisation instead think for themselves only.
2E In groups, or as directed by the instructor, perform a risk assessment and a cost-
benefit analysis on an example of a new idea or innovation, preferably from your
workplace. Alternatively, use an example of a new idea or innovation provided by the
instructor.
The risk management and the cost-benefit analysis are as follows.
2F What is your organisation's approval process for new ideas and innovations? Consider
using a flow chart to illustrate this process.
The flow chart can be as follows.
Stimulation of flow of opinions
Selection of ideas
Selection of project leader
Reviewing the terms of project
Launching and implementing the project
Whom are the key people required in the approval process?
The key people for the required process are the employees, the team members, the
leaders, the stakeholders and the human resource management.
3A What is continuous improvement and why is it important?
Continuous improvement can be described as a practice for re-examining as well as
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improving the procedures.
The continuous efforts help to build a competitive advantage for any organisations
but consistency is not something easy to achieve. The continuous improvement
processes for improving products and services.
Why is sustainability important?
The sustainability is important to balance the environmental, economic and the social
needs of the society. Sustainability encourages for enhancing and conserves the
resource base. The sustainability skills are considered as the priority for the corporate
business world in case of new legalisation (Lozano and Haartman 2018).
3B Using a workplace example (or an example given by your instructor) of a new idea or
innovation that will be implemented, how might this change affect people?
The new innovation can be giving free product to the new customers who are buying
products up to a certain limit.
This change can affect people. The new customers can tell others who can get
encouraged and by that ultimately the growth of the company increases.
What is the difference between transition and change?
Change is considered as an attribute which happens to people without their agreement
but the transition is described as an internal process which happens in the mind of the
people when they go through the change. Change happens very quickly while the
transition occurs very slowly. Transition is considered as psychological while change
is known as situational.
What should your change management plan be designed to ensure?
The changed management plan should ensure the profit of the organisation along with
the good customer base and good relationship between the employees and the
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customers.
3C What does a good contingency plan do?
A good plan of contingency includes the events which might disrupt the operations in
the business. The contingency plan analyses the risk factors, determine the impact of
the risks and develop an effective process for each product.
3D What questions might you need to ask to determine the cause or causes of the failure,
via an investigation?
What is the employee performance in those particular matters?
Did the leaders check the root cause of failure?
The leaders have checked the difference between prior work and recent work?
What are some examples of the challenges of innovative processes failure?
Some examples of challenges of innovative process failures are as follows.
The employees most of the time are not empowered for any innovation. The lack of
collaboration can be the cause of it.
The innovative process is created in the research and development department but
then due to some reason those get obsolete and that affect the organisation badly from
the cost side.
What are your sources of opportunity?
The sources of opportunity are sociological, psychological, economical, micro-macro
environmental factors.
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3E What might be some examples of the advantages and disadvantages of a system that
ensures that learning from activities are captured and managed?
The advantages are
 Improving the organisational agility
 Ability to solve the problem quickly
 Fast decision-making ability
 Supporting the growth as well as the development of the employees
 Better communication skill
 Increase of innovation and opinions
The disadvantages are
 Finding the efficiency for capturing as well as recording the knowledge of
business
 Motivation to the people for sharing as well as applying the knowledge on a
regular basis
 Integrating the knowledge in the existing procedures as well as an information
system
3F What are the advantages and disadvantages of verbal reporting compared to written
reporting?
1) In the case of verbal reporting, the sender sends the information or the data to the
receiver with the help of verbal speaking. But in the case of written reporting
printed or written texts are used for the exchange of the information. The
advantage of the verbal reporting overwritten reporting is there is no waste of
pages and the verbal reporting can be recorded for further judgement whereas in
the case of the written report it may get lost later.
2) In the case of a written report, the participants must be knowledgeable and literate
at the prior of making the report but in case of verbal reporting, this is not
required at all. This has an advantageous side as well as the disadvantageous side.
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It is advantageous when there are employees who have come from another
country and does not have the written proficiency in the particular language of the
country then verbal reporting is quite easy. But not having the quality to write a
report is not so advantageous too.
3) If the receiver does not have any records for further checking of the information
given over verbal reporting then it can make some serious problems in future
where in case of the written report there is always a chance of keeping the proper
record.
4) The oral report can be delivered in a short period of time whereas in the case of
the written report there need to be a sufficient amount of time to make it properly.
5) In case of the written report if some edit is required then it can be done but in case
of verbal reporting, this is impossible cause once the words are uttered then it can
never be reversed (Keydifferences.com . 2019).
6) In case of verbal reporting, the misinterpretation is always possible cause over the
phone it is really not possible to understand the facial impression, as well as the
eye contact along with body language, is quite impossible but when the reports
are written then the chance of misinterpretation is really less.
7) The advantageous part of verbal reporting is the instant feedback of the report
which can be gained then and there but in case of written reports; the procedure
takes sufficient amount of time so the instant feedback is not possible.
8) The written report or written document help in represent the organisation along
with the increase of goodwill by using invitations, greeting cards and thank you
cards but in case of verbal documentation all these things are not possible and the
verbal reporting does not have the same assurance like written ones
(Keydifferences.com . 2019).
What three questions regarding report writing should you ask yourself in preparation?
What are the sources of opportunity?
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What does a good contingency plan do?
Why is sustainability important?
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Assessment 2: Skills and Knowledge Activity
1. How can you use your analytical skills to identify improvement opportunities?
Being observant:
If a walk can be taken in the office for observing the employees along with open senses then
it is quite easy for understanding what is happening in the organisation. If something new
interest the leader then it is considered as the improvement.
Reading books:
By reading books, one can always keep the mind active and full of new opinions. If one tries
to read and work on the strategy of active reading then it would be quite easy to raise the
question, highlight, and making a prediction for the goal achievement of the organisation.
Practising mathematical skills:
It is always beneficial to play games and mathematical things so that employing logic can be
easier in every aspect of the management. If the logical deduction ability is there then it helps
in identifying the improvement scopes.
Personal encounters:
If there is the practice of questioning the employees albeit of the quality of the question then
that helps in grabbing new opinions and opportunities and keeps the brain engaged. The
interpersonal communication skill gets enhanced which leads to better opportunities for the
success of the organisation as well as personal enhancement of skills.
2. When might an organisation struggle to cope with change and have a negative impact?
The organisation can struggle in mainly employee resistance for coping up with change while
having a negative impact. The employees try to resist the changes in the organisation.
Job loss is the main key when the company struggles with the change. Whenever a change
happens in the organisation in case of technological advancement, product change, system
change then some factors come to the surface like the reduction of cost, more incentive, more
efficiency, working smarter etc. The employees either feel lost or try to leave the company which
creates an adverse effect on the business of the organisation. Whenever change happens it is very
evident that mental pressure increases among the employees which either result in lacking the
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production or the huge turnover ratio. It is always inevitable the skilled employees will change
the job at the first hand if they don't get paid accordingly which create a great struggle period of
the organisation due to the loss of skilled employees. Whenever the change of an organisation is
declared there become a division among the employees. Some employees try to dig in the new
changes and try to improve the productivity for being in the goodwill of the managers but
another employee group also form who try to take their fate on their hand by not coming up with
the changes. Whenever this happens the efficiency of the organisation become lessen by 50%
which actually lead to the down market position of the particular organisation. Whenever
changes happen then there become a great barrier in the communication strategy among the
organisation authorities and the employees which actually leads to a tumultuous situation in the
organisation and the management system struggles in the increase of productivity and success.
3. Give an example of when either you or a team member has demonstrated flexibility and
creativity.
When the change happens in the organisation then there was chaos among the employees and
some resistance came from some certain employees that escalated more and more. To reduce that
chaos in the organisation the team member has demonstrated about the team making, flexibility
and creativity. At first, it was needed to create a strong group with the same value and common
purpose along with undivided attention and dedication towards the objective of the organisation.
Whenever a great team can be made then it would be very easy to understand and reflect the
weakness and strengths of the employees. The role and responsibility can be divided
accordingly.
According to the team member, there are quite a number of positions and roles were attended but
without having the flexibility it was impossible to succeed in those matters. The initialization of
flexibility always allows in case of adjusting when there is an adverse situation. The fluidity in
thinking helps a great from the stocking issues and opens new opportunities and great
possibilities. Flexibility allows in dealing with the changes. The change in life is inevitable and
handling those changes always impact on the succeed ability greatly. It is evident that there is a
necessity to solve the way in any tricky situations for showing flexibility (Theglobeandmail.com.
2019).
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Being creative in everyday life is also mandatory. When the strong team is built along with
empowerment and good flexibility then there is a fair situation to be creative. Creativity is
considered as the key element in case of success in a business change situation. The team
members need to think differently, out from the box for identifying the new scenarios. If an
employee is creative in the organisation then that would allow in new opinions, discoveries of
unique solutions and the chance of having improvisation. It helps in successfully shaping the
career as well as helping a great hand in case of achieving the objectives of the organisation
(Theglobeandmail.com . 2019).
4. What learning options do you have for continuous improvement and which have you actively
pursued?
In the case of continuous improvement, there are some learning options like Plan-Do-Check-Act
(PDCA) cycle, continual and continuous improvement, Kaizen's continuous improvement model
etc.
Among all these PDCA is the most effective and efficient way to improve continuously.
Plan: in this level, the main problem gets addressed along with the collection of relevant
information and finding and ensuring the root cause of the specific problem.
Do: in this stage, it is required to develop and implement the solution depending on the measure
of effectiveness it can bring.
Check: In the case of this factor there should be confirmed in the results prior to the problem and
after taking the development plans for the solution.
Act: lastly in this stage, the result is documented along with informing the other employees about
the change in the process. Recommendation and the address of the problem would be included in
the next cycle of PDCA (Pietrzak and Paliszkiewicz 2015).
5. Give an example of when you have demonstrated teamwork and leadership skills to foster a
commitment to quality and openness to innovation.
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For the quality and openness in case of innovation, the teamwork and leadership skill was
demonstrated. Some competitor organisations were flourishing by applying new innovative
ideas in business. It was demonstrated in this way that many other companies are offering
the same products and services to the customers. Then to sustain in the global market it is
mandatory to take extra measures in new opinions and innovations along with the application
of best strategy. The teamwork is necessary for conducting proper as well as deep researches
for outrunning the competitors. It is required to put some major efforts to shine among the
competitors. The employees need to contact directly to the leaders if some problem arises.
Some new promotional strategies were taken into consideration as a new opinion to make the
customer base strong enough to outrage the other companies. There is some unison is
required for the discussing factors among the employees for discussing the best strategy to be
taken for the sustainable situation in the market.
6. Give an example of an improvement you think your organisation could make to its
sustainability practices?
An improvement could be made in case of sustainability practices.
Recycling and efficient packaging is an improvement that could happen in the case of sustainable
practices. Products coming from the regulated retailers without the instruction of the recycling of
the product and packing waste are considered as the disadvantage of the organisation. It was
necessary to adopt the recycling practices for being considered as the eco-friendly organisation.
It was necessary to consider how those products can be packed eco-friendly. It includes the
reduction of waste amount and the size of the packages. This could lessen the cost spent on the
packaging and help in shipping more at a time.
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Assessment 3: Major Activity
1. What questions might you need to ask to evaluate the effectiveness of your key sustainability
systems?
i. Is the organization maintaining the green products along with recycling and effective
packaging?
ii. Is greener shipping adopted in the organization?
iii. Is the sustainability system helping in expanding the company among more customers?
2. What general questions you will need to ask yourself at the beginning of your analysis?
i. The leadership and team effort are effective enough to achieve the goals of the organization?
ii. Is it possible to adapt all the eco-friendly conditions for the organization within the already
decided budget?
Iii. Is it fruitful enough to adopt these characteristics and face good or bad consequences?
3. How can you refine these characteristics to narrow down the objective?
For narrow down the objectives of the organization, the SMART strategy is the best one to be
chosen. The objectives should be specific, measurable, achievable, and realistic and lastly, time-
bound (Quesenberry 2015). The characteristics of being specific and achievable can narrow
down the objectives which are quantifiable benefits and qualifiable benefits like extended reach,
customer services, internal efficiency, awareness of the brand and lastly revenue growth.
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4. What other areas would you need to identify and analyse to review programs, systems and
processes?
 The areas which need to be taken into measures are
 Strategic planning of business
 Selection of advanced technologies along with website analysis
 Taking care of customer acquisition
 Engaging the customers
 Retention of the customers
 Optimization of the key metrics
5. How could you judge if it is appropriate for you to seek advice from a specialist on E-
commerce?
It will be really appreciable and helpful for taking advice from an experienced and successful
specialist in E-commerce. Strategic and operational help can be achieved from the specialist who
can help in giving the right direction for the success of the business.
6. What is Kaizen’s method for success? List the three parts.
Kaizen is considered as the strategy in which all the workers of every level of an organization
work together for achieving the incremental as well as the regular improvements in case of
the manufacturing process. It can be stated as a combination of talents in an organisation for
creating a powerful success engine.
The three parts are as follows.
Specific methodology: Kaizen's method is nothing but a set of mindset and practices. In the
method of continuous improvement, there is no place for the typical and cynical failed
approach. the Kaizen method includes practices and specific principles which make efforts in
case of success in order to recover the failures made by the suggestion boxes which are
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responding really quick to the employees, keeping visible ideas, work in collaboration for a
new idea implementation (Liu 2015).
Leadership: the role of leadership is part of Kaizen's method. The assumption, mindsets and
beliefs of the leaders are always needed to be taken in measure. There is not a continuous
improvement if there is no strong leadership along with specific methodology. The leaders
are required to believe that the employees have the ability to improve in meaningful
opportunities. The chance of success increases when the leaders are nurtured and taught with
the formal approach of leadership.
Supporting technology: supporting technology is the third part of Kaizen's method. The
employees need to learn about the success of the organisation made by peers along with the
brief knowledge about the improvement of the organisation. According to Kaizen's method,
all the workers need to be on the same page of the organisation along with sharing and
distributing the improvements.
7. How are many contemporary organisations now structuring their organisation?
Many contemporary organizations are now structuring their organization in a different
manner to achieve success. The matrix structure is a very popular one in case of functioning the
organization and escalates the flexibility with the help of project designing (Theocharis 2016).
Centralization is another one where the decisions are made in an ultimate manner. It talks about
the establishment of a chain of commands which is required to consider in different departments.
Agile principles are taken by many organizations in case of advancing the culture, process, tools
and the infrastructure. Some organizations have adopted the spiral model of organization which
mainly includes the trend, revolution and evolution of the organization.
8. What techniques can you use to encourage, test and recognise new ideas?
There can be many techniques to encourage, test and recognize new and innovative ideas.
One can be said as inspiring the employees for voicing the opinions. In the mind of the
employees, there should be this question that how things can be better and how the service can
be better for the customers (Fastcompany.com. 2019).
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Modelling and promoting behaviours which are fearless is another technique. The employees
need to feel comfortable and safe with the new and changed ideas in the work environment. To
make them safe the risk needs to take for modelling new strategies. The employees will be
encouraged enough if the leader figures communicate with them which facing any risks in the
model strategy.
Rewarding those employees who initiate innovative ideas and try to incorporate those in the
services of the organization is considered as a good technical step. The public recognizing
among the other employees and the leaders always motivate an employee for further betterment.
The employees always try to walk extra miles whenever they will be recognized as well as
respected (Fastcompany.com. 2019).
Cross-fertilization can be considered as another modern technique for kick-starting innovations.
A very fresh perspective can be innovated with the job swapping among the sort teams.
Encouraging the employees to go through the procedures and techniques of another department
also help in innovation and encouragement.
9. What incentives can you think of that would help reward teams for success?
The incentives always help in encouraging the employees to run more miles. The incentives that
can help in rewarding the teams for success can be like
 Employees will get an extra paid day for the good quarterly sales in the prior month.
 The employees can dress casually after meeting the deadline on Fridays.
 If the revenue target is achieved then next month there would be a cookout.
 There should always be extra wages for the employees who will do overwork every
month.
 There should be a rewarding system for the employee who has worked the most and is
recognized as the employee of the month.
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10. Give some examples of risks you may need to manage.
Some examples of managing risks are as follows.
Strategic risk is the common one in case of managing risks. Any business requires a pre-
qualified and comprehensive business plan. The company can face strategic risks when the old
strategies become less effective and that creates a struggling for reaching the objective of the
organisation. It is evident that this risk needs to be managed by using innovative and new market
strategies.
Compliance risk is a dreadful one in any business management because always complying with
all the rules and regulations of the organisation is not beneficial for the company. The laws
always get changed and risk is there for complying with the additional risks in future.
Lastly, operational risks are there which brings unexpected failure in the organisation's regular
daily operation. Technical failure, process failure or it is server outrage anything can happen and
that bring failure in the global market. Sometimes these operational risks stem out from the grasp
of the higher authority which creates a big impact on the organisation.
11. How may an idea/innovation be implemented? What do you need to consider?
The ideas which are feasible enough can be implemented in case of the organization.
The cost, performance level, strategic risks, compliance and operation risks, turnover ratios
should be taken into consideration.
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