BSBMGT608 Manage Innovation and Continuous Improvement - Student Assessment Pack (Summative)

This comprehensive assessment pack covers the key concepts and principles of managing innovation and continuous improvement. It includes written questions, a policies and procedures development project, an action plan, and an analysis report. The assessment tasks are designed to assess your understanding of quality management theories, change management models, diffusion of innovation, ISO 9000 standards, cost-benefit analysis, learning organizations, sustainability practices, risk management, and feedback mechanisms. By completing these tasks, you will demonstrate your ability to identify and analyze opportunities for innovation and continuous improvement, develop and implement strategies for change, and evaluate the effectiveness of your initiatives.

STUDENT ASSESSMENT PACK (SUMMATIVE)-BSBMGT608 MANAGE
INNOVATION AND CONTINUOUS IMPROVEMENT
1

Contents
Assessment Cover Sheet-Assessment Task 1.....................................................................................3
Assessment Task 1-Written Questions..................................................................................................4
Question 1:- Identify and discuss in detail five quality management and continuous
improvement theories...........................................................................................................................4
Question 2:-What does Kotters 8-Step change model tell us about transformational change
for businesses? Discuss your answer in a paragraph.....................................................................5
Question 3:- What is the diffusion of innovation theory and why might a manager
implementing an innovation be particularly interested in this theory?...........................................6
Question 4:- What is the purpose of the ISO 9000 Standards for Quality Management and
what standards are included?.............................................................................................................7
Question 5:- What is cost-benefit analysis and what is it best used for? In your response
outline how you complete a cost-benefit analysis?..........................................................................8
Question 6:- Discuss the concept of a learning organisation in one paragraph...........................9
Question 7:- Why is the concept of shared vision an essential component of a learning
organisation?.......................................................................................................................................10
Question 8:- Discuss the concept of team learning in relation to a learning organisation........11
Question 9:-Identify and outline three different sustainability practices that are now common in
Australian workplaces........................................................................................................................12
Question 10:- Provide a definition of risk as identified in the Australia/New Zealand Standard
for Risk Management (AS/NZS ISO 31000:2009)..........................................................................13
Question 11:- Discuss the concept of risk management. Outline the factors that make a risk
management system successful and the factors that may inhibit effective risk management. 14
Question 12:- In your own words, describe the seven steps in the risk management process
as outlined in AS/NZS ISO 31000:2009..........................................................................................15
Assessment Task 2: Policies and Procedures development project...............................................17
Part A: Report......................................................................................................................................17
Part B....................................................................................................................................................19
Key Findings of the Report................................................................................................................19
Assessment Task 3- Action Plan..........................................................................................................21
Develop an action plan for implementing the continuous improvement and innovation
initiatives agreed to in Assessment Task 2.....................................................................................21
Assessment Task 4- Analysis...............................................................................................................24
Task 4- Report.....................................................................................................................................24
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References..............................................................................................................................................28
Assessment Cover Sheet-Assessment Task 1
Name:
Date of Submission:
Unit:
 BSBMGT608 Manage Innovation and Continuous Improvement
Assessment Task:
Written Questions
STUDENT DECLARATION
I declare the following:
 That these tasks are my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other students.
 I have correctly referenced all resources and reference texts throughout these
assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be taken
against me.
Student Signature: ____________________________________________________
Student Name: ______________________________________________________
3

Assessment Task 1-Written Questions
Question 1:- Identify and discuss in detail five quality management and continuous
improvement theories.
1. Total employee involvement. There is high-performance in the organization when all the
employees are provided with chances to participate actively in achieving the organization goals.
2. Process-centred. This theory focuses on various steps that are involved in taking the inputs
and providing outputs. Monitoring of steps and performance measures are continuously done to
detect the problems that may arise due to carelessness or misunderstanding.
3. Continual improvement. The organizations with the continual improvement tend to
become more effective and competitive for meeting the expectations of all the stakeholders.
4. Decisions based on facts. For better working of the organization, data should be recorded
and considered on the performance measure scale considering creative and analytical ways for
gaining competitive advantage.
5. Customer-focused. The customers of the particular products or the organization are the
ones who determine whether the efforts done by the organizations were worthwhile or not.
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Question 2:-What does Kotters 8-Step change model tell us about transformational
change for businesses? Discuss your answer in a paragraph.
This theory emphasizes on creating urgency sense, recruiting leaders who are powerful,
building and effectively communicating the vision of the organization to the employees,
removing obstacles and helps in creating speedy success. The Kotter's 8-step change model
focuses on the relevant changes for businesses as vital element for accomplishing the
achievement in the business. This model focuses hard on implementing changes and improves
the likelihood of the success. The Kotters 8-step theory emphasizes on the organizations ability
in relation to the change and with this increasing the success rate. Continuous efforts for
change that can be seen in each part of the organization with continuous change and innovative
methods.
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Question 3:- What is the diffusion of innovation theory and why might a manager
implementing an innovation be particularly interested in this theory?
Diffusion of Innovation theory explains the different ways in which the customers adopt the
product of the organization. These different ways help in analysing the innovative methods that
the managers should implement or consider while implementing the innovative changes in their
products (Hayes, 2018). It is very important for the managers to have knowledge of this theory
while launching new products or services for their organization as it helps them in identifying
essentials of the current market situation for the launch of new product or services. So, the
managers should plan strategy and tactics and keep in mind diffusion of innovation before
launching new products or services to be successful in the market.
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Question 4:- What is the purpose of the ISO 9000 Standards for Quality Management and
what standards are included?
The ISO 9000 standards are the international standards guidelines and requirements which are
developed to provide management and assurance of quality to the companies to maintain
efficiency and quality in their services and products. These standards ensure that the
organizations meet the customer demands and needs effectively and ISO 9000 family helps in
meeting consistently customer requirements. The Standards in the ISO 9000 family include:-
 ISO 9001:2015: Quality management systems-Requirements
 ISO 9000:2015: Quality management systems - Fundamentals and vocabulary
(definitions)
 ISO 9004:2009: Quality management systems – Managing for the sustained success of
an organization (continuous improvement)
 ISO 19011:2011: Guidelines for auditing management systems
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Question 5:- What is cost-benefit analysis and what is it best used for? In your response
outline how you complete a cost-benefit analysis?
Cost-benefit analysis for the organizations is a simple approach that helps in deciding whether
to move ahead with a decision or not. Cost-benefit analysis helps in making a comparative for
all the anticipated benefits that have incurred from the project (Petrick, 2017). It helps in
deciding and framing relevant objectives of the project, develops relevancy before and after the
success of the project and finally it helps in organising estimates for the required resources.
The cost-benefit analysis can be completed using following steps:-
Step 1-Cost determination
Step 2-Calculation of benefits
Step 3-Alternatives comparison
Step 4-Reporting and action planning
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Question 6:- Discuss the concept of a learning organisation in one paragraph.
The concepts of learning organizations are to maximise the performance of the employees with
the help of learning principles. A learning organization encourages learning and exchanging
information, and with the help of shared vision making employees adaptable to the changes
(Shingo, 2017). The awareness of the need of the employees along with the company
needs is the most important concept as in the past the companies used to focus only on the
need of the company and not on the need of their workers. The concept of shared vision and
team learning encourages employees to be more focused and be energetic. The concept of
system thinking is the tool and knowledge that has developed over many years.
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Question 7:- Why is the concept of shared vision an essential component of a learning
organisation?
The concept of shared vision within the organization that is followed by many corporate
executives helps in motivating employees to learn. This concept emphasizes on enthusiasm,
commitment and increased clarity within the organization (Ross, 2017). As the communication
grows within the organization the vision of the organization gets clearer and it becomes easy to
concentrate on the vision and goals of the organization. Building share vision concepts focus
more on cheering experimentation and innovations in the organization.
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Question 8:- Discuss the concept of team learning in relation to a learning organisation.
The concept of team learning focuses on the benefits of the team and it also helps in the
problem-solving capacity of the teams with the help of open-communication (Ruben, 2018).
This concept helps in developing the team capacities for creating the results that team members
desire. The team learning enables the employees to learn together which increases the
opportunities of the employees and organization to move ahead. With the help of open
communication, the complexity in dealing becomes easier.
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Question 9:-Identify and outline three different sustainability practices that are now
common in Australian workplaces.
1. Reducing, recycling and reusing waste. This practice is very common in the Australian
workplaces. All the offices in Australia have at least per office 1 recycling bin and making staff
aware of double-sided copy and print.
2. Power-saving tips and awareness on electricity consumption and switching off lights
before leaving the office. All the Australian offices are putting energy-awareness posters and
stickers and encouraging workplace staff to switch off the lights before leaving the office.
3. Greening teams. Updating staff on environmental issues and encouraging green and
making office sustainable.
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Question 10:- Provide a definition of risk as identified in the Australia/New Zealand
Standard for Risk Management (AS/NZS ISO 31000:2009)
Previously risk was defined as the chance of happening something that may or may not impact
the objectives of the organization (Epstein, 2018). This definition has completely changed. The
Australia/New Zealand Standard for Risk Management (AS/NZS ISO 31000:2009) defines risks
as the consequence of uncertainty on objectives of the organization.
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Question 11:- Discuss the concept of risk management. Outline the factors that make a
risk management system successful and the factors that may inhibit effective risk
management.
The key concepts of risk management as identified by Australia/New Zealand Standard for Risk
Management include strong risk management culture, disclosing risk information to others and
integrating risk into decision making.
Factors that make risk management system successful are:-
 Information technology.
 Culture, Trust and Training.
 Top management support and commitment.
 Culture of the organization.
Factors that inhibit effective risk management:-
 Great degree of tolerance of poor standards of risk and inadequate training.
 Miscommunication or inadequate communication.
 Culture focused on organizational priorities.
 Inadequate supervision.
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Question 12:- In your own words, describe the seven steps in the risk management
process as outlined in AS/NZS ISO 31000:2009.
1. Scope. It is defined for which the risk will be assessed.
2. Risk assessment. It is a systematic process for assessing the possible risk.
3. Risk identification. It is the process which helps in identifying and documenting the possible
risk.
4. Risk analysis. It helps in identifying the dangers which can be human-caused or natural.
5. Risk evaluation. It helps in determining the severity of the risk.
6. Risk Treatment. It includes implementing the different measures to modify the risk.
7. Monitoring and Review. It helps in monitoring and reviewing the risk treatment for the
possible risk.
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ASSESSMENT COVER SHEET-ASSESSMENT TASK 2
Name:
Date of Submission:
Unit:
 BSBMGT608 Manage Innovation and Continuous Improvement
Assessment Task:
Review Project
STUDENT DECLARATION
I declare the following:
 That these tasks are my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other students.
 I have correctly referenced all resources and reference texts throughout these
assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be taken
against me.
Student Signature: ____________________________________________________
Student Name: ________________________________________________________
16

Assessment Task 2: Policies and Procedures development project.
Part A: Report
Introduction
This report focuses on the Woodhouse policies and procedures, which are discussed for the
improvement of the continuous improvement and innovative processes. It is based on a variety
of strategies which are focused on monitoring and evaluating sustainability and for progress.
Also, research and analysis are done for improvement in the recruitment process of
Woodhouse.
Areas of Continuous Improvement and Innovative Processes
The Woodhouse Recruitment serves offering recruitment services to the people of Australia. At
the management meeting number of issues and areas were addressed which if properly treated
can overcome the current problems that Woodhouse is going through (Geisler &
Wickramasinghe, 2015). The areas of continuous improvement and innovative processes
include that there are no key performance indicators that can describe the efficacy of the
Woodhouse. So it is for the benefit of Woodhouse Recruitment that the standards should be
created for measuring the quickness and efficacy of the recruitments done by the company.
Also, the company is not using or using very less social media which is affecting the continuous
improvement and innovative processes (Goetsch & Davis, 2014). It is recommendable that the
company use web applications and be active on other forms of social media to attract the
customers.
Range of Strategies for Monitoring and Evaluating Performance and Sustainability of
Woodhouse:-Different strategies for evaluating performance and sustainability includes the hard
statistics, the different ratios which are based on measures and hard statistics, judgment calls,
second-order statistics, etc. Use of the policy tools is very important for developing strategies for
evaluating the sustainability of Woodhouse. The development of public indicators have
encouraged the management for rapidly growing and is helpful in evaluating and monitoring
performance.
Detailed account of Current Supply Chain and Measuring Performance. The recruitment
database of the Woodhouse is old and it keeps crashing because of being not able to cope with
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recruitment data present in the machine (Jaber, 2016). The current supply chain of the
Woodhouse is very good but it is unable to take corrective actions for implementing strategies
like using social media for advertising and using the formal performance indicators.
Measuring Improvement in Performance:-The tools and techniques that can be used by the
Woodhouse Management Team first is to use the social media strategy tool. It is very important
nowadays that every business use the different modes of the social media like Facebook, apps,
etc., and update the staff professional development and their key performance indicators at the
timely basis and use the social media for advertising (Sessa & London, 2015). It should also
conduct the external as well as the internal review on regular basis to know the market position
and the methods and techniques required to stay in the market. The research helps in
identifying the viewpoint of the given topic.
Research:-Research can be very supportive for the advancement of the Woodhouse
Recruitment services and it can help in advancing the services in future. The trends and
opportunities available for the Woodhouse Recruitment are vast as the various modes in the
social media can help in attracting the new generation people and the social media applications
can help in circling the information of the company among the people who are most active on
social media (Chang, 2016). It is beneficial to change the old policies and use social media
technology for updating all the news of the company.
Key Business Performance Statistics
The target annual sales revenue has also decreased from the expected revenue. There is 1%
decrease in the profits that was assumed for this financial year as compared to the previous
financial year. For the Woodhouse financial year 2014-2015, $1,350,000 which increased 10%
from the previous year but the estimate was 12%. Profit was increased 9% for this financial
year as compared to the last year, target or assumed was 10%.
The innovative business ideas that Woodhouse Recruitment can adapt and implement are as
follows:
 Use of Social Media.
 Changing the database machine for recruitment. Sustainability initiative.
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Adapting and implementing these 3 innovative ideas can help in increasing revenue of the
Woodhouse Recruitment.
Part B
Key Findings of the Report
 Key performance indicators describe efficacy of the Woodhouse. Use of the policy tools and
developing strategies for evaluating sustainability is considerably important.
 It is very important nowadays that businesses use various modes of social media like Facebook,
Instragram and various other applications and update their key performance indicators on timely
basis. Social media can be used for advertising purpose also.
 Old policies should be changed as it is beneficial to change the old policies and use social media
technology for updating company information.
 Adaption and implementation of 3 innovative ideas that are described in the report above can
help in increasing revenue of the Woodhouse Recruitment.
It is very important that the continuous improvement and innovation initiatives should be taken by the
Woodhouse Recruitment and increase their revenues and attract new customers and retain old
customers.
Conclusion
To conclude, the various trends and opportunities in regards to the Woodhouse Recruitment
services are discussed above and the use of social media is emphasised which will help in the
competitive advantage of the Woodhouse Recruitment for the coming years.
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ASSESSMENT COVER SHEET-ASSESSMENT TASK 3
Name:
Date of Submission:
Unit:
 BSBMGT608 Manage innovation and continuous improvement
Assessment Task:
Action Plan
STUDENT DECLARATION
I declare the following:
 That these tasks are my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other students.
 I have correctly referenced all resources and reference texts throughout these
assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be taken
against me.
Student Signature:
_____________________________________________________________
Student Name: ___________________________________________________________
20

Assessment Task 3- Action Plan
Develop an action plan for implementing the continuous improvement and
innovation initiatives agreed to in Assessment Task 2.
The 2 continuous improvement and innovation initiatives agreed to in Assessment Task 2 are:
 Use of Social Media.
 Sustainability initiative.
Action Plan and Gantt Chart.
Action Plan
The continuous improvement and innovation initiatives for the companies have become a
necessity to survive in today’s competitive market. The changes have becomes so essential
that the firms that do not change with the time or demand of the market have to suffer big
losses. Therefore, the Woodhouse Recruitment has to go adapt to few changes to remain
competitive in the market and increase the revenues for the firm and to decrease the risk
occurrences in the firm that inhibits the development and growth of the firm. Below is the action
plan for the Woodhouse initiative that is further shown via Gantt chart below.
S.
No Activity (Initiatives) Initiative (responsibilities)
Time taken
(months)
1 Use of Social Media
Connect Experts 6 months
Enable Action 12 months
Empower executives 18 months
2 Sustainability initiative
Connect Experts 6 months
Enable Action 12 months
Empower executives 13 months
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Gantt Chart
Continuous improvement and
innovation initiatives Time period in months
S.
No. Objectives Initiatives 0-6 7-12 13-18 19-24 25-30 31-35
1
Use of Social
Media
Connect
Experts
Enable Action
Empower
executive and
employees
2
Sustainabilit
y Initiative
Connect
Experts
Enable Action
Empower
executive and
employees
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ASSESSMENT COVER SHEET-ASSESSMENT TASK 4
Name:
Date of Submission:
Unit:
 BSBMGT608 Manage innovation and continuous improvement
Assessment Task:
Analysis
STUDENT DECLARATION
I declare the following:
 That these tasks are my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other students.
 I have correctly referenced all resources and reference texts throughout these
assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be taken
against me.
Student Signature: ___________________________________________________
Student Name: __________________________________________________
23

Assessment Task 4- Analysis
Task 4- Report
Introduction
In this report, the importance of feedback related to recruitment process is emphasized for the
firm. The report helps in analysing the problems that the Woodhouse Recruitment is going
through and how they can be decreased using few feedback assessment and techniques. The
analysis of the Woodhouse Recruitment survey is also done which helps in predicting the
problem and the reason for the problem that is faced by the company.
Review and Analysis of Woodhouse Recruitment
In the article, the importance of the feedback is emphasized which can be related to the
recruitment process or the recruitment function feedback. With the help of the feedbacks, it
becomes easier to become an efficient and effective operator. Furthermore, the tips are
provided in the article to ensure the importance of the feedback system. Various methods like
systematizing the process of feedback and involving all the stakeholders of the company, etc.
are provided which helps in overall satisfaction with the quick assessment of the feedback which
has become very necessary for the organizations to achieve efficiency and effectiveness in their
working (Oakland, 2014). Also, with the help of these tips like offering incentives for the
participants in the survey, etc., are provided in the article which has made it easier for the
organization to concentrate on how to enhance the productivity and efficiency of the
organization.
Tips to be used by Woodhouse Recruitment-There are many successors who have
succeeded with the help of the continuous improvement initiatives. The Woodhouse
Recruitment management has to work hard to achieve the targets and it can learn from the tips
that are provided in the article which will help to achieve the following-
 With the help of systematizing feedback, it can improvise the strategies and include new
strategies and techniques.
 With streamlining the length of the survey, more answers can be obtained from the
respondents which will improve the results of the survey. All the important areas to be
covered in the questionnaire should be shortened and filtered.
 To collect valuable referrals from the employees within or from the participants from the
survey is the most important innovative tip which Woodhouse can use for increasing the
time period for staying of new employees in the company.
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Review and analyse results of surveys
The Woodhouse Recruitment has conducted a survey and out of 100 surveys 12 results of the
survey were returned which are discussed below
Q1- Overall satisfaction with Woodhouse Recruitment.
 7 totally satisfied
 2 somewhat satisfied
 0 dissatisfied
 1 totally dissatisfied
totally satisfied
somewhat satisfied
dissatisfied
totally dissatisfied
0 1 2 3 4 5 6 7
Series1
Analysis:-This analysis depicts that the majority of the people are satisfied with the response
and working of the Woodhouse Recruitment.
Q2- Ease of doing business with Woodhouse Recruitment.
 5 totally satisfied
 4 somewhat satisfied
 2 dissatisfied
 1 totally dissatisfied
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totally satisfied
somewhat satisfied
dissatisfied
totally dissatisfied
0 1 2 3 4 5
Series1
Analysis:-The above graph depicts that the customer satisfaction level is high and with few
innovative initiatives it can grab 100% customer satisfaction.
Q3- Comments from candidates.
 Got the job I wanted, thanks so much
 Consultants friendly
 Hard to contact consultants
 Didn't keep us up to date with the progress of applications
Q4- Customers who said they would recommend Woodhouse Recruitment to others.
 5 very much so
 4 most likely
 2 no, I would not recommend 1 definitely would not recommend
very much so
most likely
no, I would not recommend
definitely would not
recommend
0 1 2 3 4 5
Series1
Analysis:-Majority of customers are happy to recommend their friends and relatives to
Woodhouse Recruitment and with the help of regular and supportive feedback, the efficiency
can be provided to the customer satisfaction level.
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Q 5- Comments from candidates.
 Would definitely recommend
 I would not recommend as I was not happy about the lack of information throughout the
process
 I wouldn’t recommend – I kept being sent for jobs that just weren’t right for me.
Conclusion
From this report, it is concluded that the continuous improvement and innovation is very
necessary for the organizations to survive and work better and survive in the competitive
market. The analysis provided of the results of the survey done by the Woodhouse Recruitment
helps in determining that company has to focus more on the review of feedbacks at a regular
basis for assuring success.
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References
 Chang, J. F. (2016). Business process management systems: strategy and
implementation. CRC Press.
 Epstein, M. J. (2018). Making sustainability work: Best practices in managing and
measuring corporate social, environmental and economic impacts. Routledge.
 Geisler, E., & Wickramasinghe, N. (2015). Principles of knowledge management:
Theory, practice, and cases. Routledge.
 Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational
excellence. Upper Saddle River, NJ: pearson.
 Hayes, J. (2018). The theory and practice of change management.
 Jaber, M. Y. (2016). Learning curves: Theory, models, and applications. CRC Press.
 Oakland, J. S. (2014). Total quality management and operational excellence: text
with cases. Routledge.
 Petrick, J. (2017). Total quality in managing human resources. Routledge.
 Ross, J. E. (2017). Total quality management: Text, cases, and readings. Routledge.
 Ruben, B. D. (2018). Quality in higher education. Routledge.
 Sessa, V. I., & London, M. (2015). Continuous learning in organizations: Individual,
group, and organizational perspectives. Psychology Press.
 Shingo, S. (2017). The sayings of Shigeo Shingo: Key strategies for plant
improvement. Routledge.
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