BSBWOR404 Develop Work Priorities Assessment 2

Assessment 2 for BSBWOR404 Develop Work Priorities requires students to seek and evaluate feedback on their own workplace performance. The assessment requires students to gather feedback from their superior, colleagues and clients, as well as evaluating their own performance and determine how their quality of output can be improved. They will then report on the process and results.

Assessment 2
Course:
Intake (month and year):
Student Name:
Email Address:
Mobile Number:
Unit code and title: BSBWOR404 Develop work priorities
Assessment 2 – Seek and evaluate feedback
Date submitted:
Submission mode: (please tick)  Online  In-class submitted to assessor  Post
Assessment conditions Assessment modality
Satisfactory rate – If this is not achieved the student
has the opportunity to resubmit the assessment after
receiving feedback and re-training as confirmed by their
trainer/assessor
Assessment location: (please tick)
 In-class  online  simulated environment
 workplace
Seek & evaluate feedback -
assessment 2
[this assessment]
Presentation of a work schedule –
assessment 1
Develop a professional development
plan – assessment 3
Ref: as listed in the Course Unit Outline and
Assessment Due Dates List for the course
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Assessor Instructions
Required documents and equipment
● Assessment Guide
● Assessment 2
● access to a real (preferred) or simulated workplace
● a task or project within that workplace that needs to be undertaken
● access to team members who can assist with the completion of the project/task
● access to the organisational workplace documents where possible.
Instructions for assessor
This task requires the student to demonstrate skills and knowledge required to seek and evaluate
feedback on their own workplace performance.
The student is required to gather feedback from their superior, colleagues and clients, as well as
evaluating own performance and determine how their quality of output can be improved. They will
they report on the process and results.
The assessor should begin by clarifying their expectations for the report including examples. The
headings for each section of the report are outlined in the Assessment Task and should be used
as a guide to help structure the report.
Ensure that your reinforce that evidence must be supplied, where appropriate, to the student’s
self-evaluation of work performance.
Assign the Assessment Task during session 2 and consider allowing students to complete it over
the duration of the course. This will allow them enough time to undertake the task in their chosen
workplaces and reflect on the outcomes.
Planning the assessment
 Recommended date for assessment: After session 2
 Time required for assessment: 1–2 hours
 The student must submit:
o a completed 360° evaluation survey
o a word-processed report, organised under the headings provided.
 Liaise with all students to ensure that their workplace is a suitable environment in which to
undertake this assessment task or agree alternative
The assessment is made according to the assessment guide and decision making rules. Final
decision is to be made and recorded on Assessment result below and on the results template via
the Course Coordinator.
Ref: Assessment Guide for the Assessment & Mayfield Education Assessment Guide: Planning & Conducting Assessment Policy
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Student Instructions
After completing your project/task set out in Assessment Task 1, you are now required to gather
feedback on the task from your manager/supervisor, colleagues and clients (where applicable).
This Assessment Task also requires you to evaluate your own performance and determine how
the quality of your output can be improved.
You are required to analyse your work performance during the project undertaken in Assessment
Task 1. If possible, you should relate your performance to the knowledge and skills you apply in
your everyday job role. This assessment requires you to conduct a 360° evaluation – this means
evaluating and seeking feedback from:
● yourself
● at least one team member
● manager
● customers/clients (if possible).
You will then need to document an evaluation of your performance in a report.
You are also required to plan the feedback methods using an appropriate evaluation method.
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached
Ref: Student Information Handbook (5) & Student Assessment Policy and Procedure
Student Declaration
I, ……………………………………………… (Student toprint name) state that the work I submit is
my own and I have not copied this in any form except where due reference has been made to this.
If you are completing this form electronically, please type your name as an acceptable form of
your signature.
Student Comments:
Ref: Student Information Handbook (5.6)
Student Signature:
If you are completing this form electronically, please type your
name as an acceptable form of your signature.
Date:
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Assessment Result (tick √):  Satisfactory
 Unsatisfactory
 Resubmit
Ref: Student Information Handbook (5.6) Reassessment Appeals
NB: The rating of Competency can only be provided as a summative
assessment at the end of a unit.
Outcome recorded on Results sheet (tick
√):  Yes
Date entered:
By whom:
Results are entered into the electronic Results Sheet
Assessor Feedback and Comments to Student:
Assessor Name (printed): Date received:
Assessor Signature (signed):
Ref: Trainer and Assessor requirements as listed in the Sessional Trainers and Assessors Policy and the Policy – Guidelines for
Planning and Conducting VET Assessment & Student Assessments Policy.
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Seek and evaluate feedback
Submission details
This Assessment Task is due on the date specified by your assessor. Any variation to
this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
You will demonstrate skills and knowledge required to seek and evaluate feedback
on your own workplace performance.
Procedure
1. Identify your work objectives and responsibilities and setperformance
benchmarks against which you can evaluate your performance. Use objectives
and benchmarks from Assessment task 1.
2. Assess your own performance against the benchmarks you have set.
3. Using the evaluation survey in Appendix 1 as aguide, seek and gather feedback
on your personal work performance to measure against the benchmarks you
have set. Seek feedback from:
a. at least one team member from Assessment Task 1
b. your manager (or assessor if you don’t have a manager)
c. a customer/client (where applicable).
4. Gather a range of relevant feedbackto enable you to determine whether you are
meeting your work performance objectives and the organisational standards
expected of you.
5. Evaluate your findings andcomplete a reportabout work performance, under the
fiveheadings below.
Work objectives
● What are your personal objective and targets for the work or task?
● What are the additional work standards you must adhere to in your
workplace?
Feedback
● Identify methods of feedback used to evaluate personal performance, such as
performance data, observation, and 360° feedback?
● Explain other possible methods of feedback?
Self-assessment
● Are you meeting your work objectives or targets? Explain your answer.
● Are you complying with the standards expected in your work? Explain your
answer.
● Does the feedback reveal any issues or areas of concern?
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Areas for improvement
● In what areas of your work could you improve your performance? Explain your
answer.
Organisational requirements
● What are your organisation’s procedures for identifying and reporting on
areas for improvement?
● How will you ensure you regularly evaluate your work performance in
accordance with organisational requirements?
● Research and describe two types of software programs which may be
used to plan and monitor tasks in future work.
6. Submit your report in accordance with the specifications below.
Student Deliverables
You must submit:
● a completed 360° evaluation survey (Appendix 2)
● a word-processed report, organised under the headings provided of no less
than 500 words.
Your assessor will be looking for evidence of:
● your ability to seek and analyse feedback on own performance
● your ability to identify own work responsibilities
● your ability to use business technology as required
● your ability to identify areas for improvement based on analysis of feedback.
Distance-based learners
● No variation of the task is required.
● A follow-up interview may be required (at the discretion of the assessor).
● Documentation can be submitted electronically or posted in the mail.
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Appendices
Appendix 1–360° Evaluation survey
Achieving results
Never Rarely Sometimes Often Alway
s
Don’t
Know
Has a high level of
initiative and motivation
to achieve goals
1 2 3 4 5
Is able to make tough
decisions and exercise
sound judgement
1 2 3 4 5
Follows up decisions and
maintains a focus on
priorities
1 2 3 4 5
Confronts problems
directly and promptly 1 2 3 4 5
Is flexible in adapting
approaches to new
demands and unforeseen
circumstances
1 2 3 4 5
Additional comments:
360-degree evaluation survey is referred to as an anonymous feedback that helps to
collect information from each of the project team member. It is necessary for the
project developers to gather feedback from the team members and the consumers as
well to evaluate the success of the project eventually.
The employees involved to the Fernwood Pharmacy Business Plan project are very
much attentive and at the same time, all of them give high focus to the successful
implementation of the project. The company delivers tailor made service for the
consumers and the activities offered by the project developers include high value o f
initiatives and motivation to achieve the project goal and make tough decision and
exercise sound judgement. For these activities the respective scores offers are 3.
The score implies that the project team member possibly offers sometimes
motivations and tough decisions and exercise sound judgement. Follow up
decisions, directly confronting problems and flexible adapting approaches are the rest
of the activities. The scores for each of the action varies a lot from each other.
Planning and decision-making
Never Rarely Sometimes Often Always Don’t
know
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Monitors the external and
internal environments to
identify critical, relevant
trends and issues
1 2 3 4 5
Effectively uses strategic
and business planning
processes to set direction
and strategies
1 2 3 4 5
Is able to recognise
opportunities and
translate these into
workplace proposals
1 2 3 4 5
Effectively plans and
manages projects and
project teams
1 2 3 4 5
Uses management
information to promote
strategic thinking, make
soundly based decisions
and inform strategy.
1 2 3 4 5
Additional comments:
Project planning is referred to as a very important movement for the successful
implementation of the Fernwood Pharmacy business plan. In order to successfully
accomplish the project the project manager and the project team members are
required to monitor the external as well as internal environments for identifying critical
and relevant trends and issues. The project manager and project team members
rarely follow this action. In addition to this, at the same time if often this action is
followed then the project will be completed within estimated time and budget. Proper
business strategies and respective planning processes are to be followed by the
project team members to gain competitive advantages and effective commercial
revenue.
Each and individual project team members should pay proper attention to their job
roles. The member is able to recognize opportunities and can translate these
opportunities into the workplace proposals. Effective planning can only lead the
Fernwood Pharmacy Business Plan project towards massive success. Effective
planning will again manage the project simultaneously. On the other hand, it is the
responsibility of the project team members to promote the strategic thinking using the
management information efficiently. In order to accomplish the project always (5) the
strategic planning should be promoted to take proper managerial decisions.
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Resource management
Never Rarely Sometimes Often Always Don’t
know
Is able to manage
financial, staffing and
physical resources
efficiently
1 2 3 4 5
Redeploys resources
to meet changing
demands and
circumstances and
ensure priorities are
met
1 2 3 4 5
Manages resources
taking into account
broader
organisational
resource planning
and the impact of
resource decisions
on other parts of the
organisation
1 2 3 4 5
Additional comments:
In order to manage the Fernwood Pharmacy Business Plan project it is
necessary the project team members to allocate the resources accordingly
to the project activities. However, the resources allocation must be done
based on their skills and activities. The member is strictly capable to
manage the financial, staffing, physical resources effectively thus, after
evaluating the resource management in details it is defined that, active
participation of each of the project team member will manage the staffing,
financial and physical resources accordingly. The team member has the
ability to redeploy the resources to meet the changing needs of the
consumers. It will make sure that, the project priorities are meeting the
project requirements within the estimated time and budget. In addition to
this, a broader organizational resource planning will lead the project
towards massive success. The requirements of the consumers changes
with the changing time thus the feedback generated from the consumers
are to be checked and adopted by the project team members for the
successful implementation of the project of Fernwood Pharmacy Business
Plan. Besides this, the project team members should also think on a
broader aspect considering each different requirement of the customers.
For each of the activity the ranking should have to be 5 for the successful
accomplishment of the task.
Performance management and improvement
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Never Rarel
y
Sometimes Often Alway
s
Don’t
know
Has a clear focus on client
needs and expectations,
actively seeks and
responds to feedback.
1 2 3 4 5
Ensures quality assurance
processes are in place 1 2 3 4 5
Fosters an environment of
continuous improvement 1 2 3 4 5
Effectively monitors
performance and uses this
to maintain ongoing
improvement.
1 2 3 4 5
Additional comments:
Performance management and evaluation is more than filling out the
performance review that is widely done once in a year. For promoting the
communication among the supervisor, and the employees about planning,
so that, the project manager can achieves workplace priorities and success
properly. There is no specific area, which requires success rather there is a
wide area of application in this particular project, which requires
improvement. On job training, learning and development are needed for
the successful implementation of the project. Identification of different
policies and procedures are the other actions those are necessary steps to
e considered for the successful implementation of the project. The project
team members to become more familiar with the project and the project
requirements should attend custom designed workshops. It will also help
the project team member to increase their skills and knowledge. Different
performance system on the campus and supporting goal development are
the other actions that help the project team members to become pre
professional. The team member can effectively monitor the performance
of other team members with ongoing improvement planning. In addition to
this, continuous improvement plan is another important component that
has to be considered by the project team member to foster the project
environment.
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Relationships
Never Rarely Sometimes Often Alway
s
Don’t
know
Develops and sustains
productive relationships
with key external
stakeholders nationally
andinternationally where
appropriate
1 2 3 4 5
Is able to identify, critically
assess and seize
opportunities for strategic
partnerships
1 2 3 4 5
Builds collaborative
relationships within the
company and promotes
cooperative activity across
functional/structural
boundaries
1 2 3 4 5
Effectively markets and
promotes the company’s
values, programs and
activities.
1 2 3 4 5
Additional comments:
Strong relationship among the project manager and the project team member will
reduce both the inter organizational and intra organization conflict and simultaneously
help to create bonding. Leadership and motivations are the other important
perspectives required for successful implementation of the project. The ranking is
scaled from 1 to 5. Each of the number shows different values of the activities. It is
necessary for the project team members to always build up and develop a
sustainable relationship between the project team members. In addition to this, both
the international and national stakeholders associated to the project are needed to
serve professional relationship with the rest of the project team members. Both the
structural and functional boundaries are to be considered by the project managers so
that they can cooperate and collaboratively build up stronger relationship with the rest
of the project team members. The business value of the company, program and the
activities are also needed to be effectively promotes by the project team members.
Though for this project, the score or ranking is 4 which implies that often the activities
are followed by the project team members for the successful accomplishment of the
project. Business opportunities and strategic partnership are also necessary actions
to be considered.
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BSBWOR404 Develop work priorities
Feedback Plan Assessment 2
Managing change
Never Rarely Sometimes Often Always Don’t
know
Understands and can
work with the
dynamics of the
change process
1 2 3 4 5
Is attuned to the
company’s cultureand
able to foster, adapt
to, change
andchallenge that
culture as appropriate
1 2 3 4 5
Is proactive in
introducing change in
a timely, appropriate
manner
1 2 3 4 5
Effectively plans for
and manages the
resources needed to
effect change
1 2 3 4 5
Effectively consults
and involves staff
andother relevant
people in change
processes.
1 2 3 4 5
Additional comments:
After analysing the details of the project of Fernwood Pharmacy is an innovative
business plan development plan project it has been found that, the aim of the
company is to increase the overall community understanding regarding the
compounding pharmacy and their services even in the rural geographical location.
Strong commercial return from the stakeholders will bring massive success to the
company. Another aim f the company is to increase the total number of consumers
throughout Australia. It will successfully initiate and facilitate the community
committee. The existing activities followed by the company are somewhere needs
changes and those changes should be properly managed y the project manager and
the project team members. The project developed for Fernwood Pharmacy is needed
to offer and adopt and apply change management approaches.
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