BSBWOR404: Develop Work Priorities Assessment 2

This assessment requires students to gather feedback from their superior, colleagues and clients, as well as evaluating their own performance and determine how their quality of output can be improved. They will then report on the process and results.

BSBWOR404: Develop work priorities: Seek & evaluate feedback
Assessment 2
Course:
Intake (month and year):
Student Name:
Email Address:
Mobile Number:
Unit code and title: BSBWOR404 Develop work priorities
Assessment 2 – Seek and evaluate feedback
Date submitted:
Submission mode: (please tick)  Online  In-class submitted to assessor  Post
Assessment conditions Assessment modality
Satisfactory rate – If this is not achieved the
student has the opportunity to resubmit the
assessment after receiving feedback and re-
training as confirmed by their trainer/assessor
Assessment location: (please tick)
 In-class  online  simulated environment
 workplace
Seek & evaluate feedback -
assessment 2
[this assessment]
Presentation of a work schedule –
assessment 1
Develop a professional development
plan – assessment 3
Ref: as listed in the Course Unit
Outline and Assessment Due Dates
List for the course
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Assessor Instructions
Required documents and equipment
● Assessment Guide
● Assessment 2
● access to a real (preferred) or simulated workplace
● a task or project within that workplace that needs to be undertaken
● access to team members who can assist with the completion of the project/task
● access to the organisational workplace documents where possible.
Instructions for assessor
This task requires the student to demonstrate skills and knowledge required to seek and
evaluate feedback on their own workplace performance.
The student is required to gather feedback from their superior, colleagues and clients, as
well as evaluating own performance and determine how their quality of output can be
improved. They will they report on the process and results.
The assessor should begin by clarifying their expectations for the report including
examples. The headings for each section of the report are outlined in the Assessment
Task and should be used as a guide to help structure the report.
Ensure that your reinforce that evidence must be supplied, where appropriate, to the
student’s self-evaluation of work performance.
Assign the Assessment Task during session 2 and consider allowing students to complete
it over the duration of the course. This will allow them enough time to undertake the task
in their chosen workplaces and reflect on the outcomes.
Planning the assessment
 Recommended date for assessment: After session 2
 Time required for assessment: 1–2 hours
 The student must submit:
o a completed 360° evaluation survey
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
o a word-processed report, organised under the headings provided.
 Liaise with all students to ensure that their workplace is a suitable environment in
which to undertake this assessment task or agree alternative
The assessment is made according to the assessment guide and decision making rules.
Final decision is to be made and recorded on Assessment result below and on the results
template via the Course Coordinator.
Ref: Assessment Guide for the Assessment & Mayfield Education Assessment Guide:
Planning & Conducting Assessment Policy
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Student Instructions
After completing your project/task set out in Assessment Task 1, you are now required to
gather feedback on the task from your manager/supervisor, colleagues and clients (where
applicable). This Assessment Task also requires you to evaluate your own performance
and determine how the quality of your output can be improved.
You are required to analyse your work performance during the project undertaken in
Assessment Task 1. If possible, you should relate your performance to the knowledge
and skills you apply in your everyday job role. This assessment requires you to conduct a
360° evaluation – this means evaluating and seeking feedback from:
● yourself
● at least one team member
● manager
● customers/clients (if possible).
You will then need to document an evaluation of your performance in a report.
You are also required to plan the feedback methods using an appropriate evaluation
method.
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached
Ref: Student Information Handbook (5) & Student Assessment Policy and Procedure
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Student Declaration
I, ……………………………………………… (Student to print name) state that the work I
submit is my own and I have not copied this in any form except where due reference has
been made to this. If you are completing this form electronically, please type your name
as an acceptable form of your signature.
Student Comments:
Ref: Student Information Handbook (5.6)
Student Signature:
If you are completing this form electronically,
please type your name as an acceptable form
of your signature.
Date:
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Assessment Result (tick √):  Satisfactory
 Unsatisfactory
 Resubmit
Ref: Student Information Handbook (5.6)
Reassessment Appeals
NB: The rating of Competency can only be
provided as a summative assessment at the
end of a unit.
Outcome recorded on Results sheet
(tick √):  Yes
Date entered:
By whom:
Results are entered into the electronic
Results Sheet
Assessor Feedback and Comments to Student:
Assessor Name (printed): Date received:
Assessor Signature (signed):
Ref: Trainer and Assessor requirements as listed in the Sessional Trainers and Assessors
Policy and the Policy – Guidelines for Planning and Conducting VET Assessment &
Student Assessments Policy.
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
360° Evaluation survey
Achieving results
Never Rarely Sometimes Often Always Don’t
Know
Has a high level of
initiative and motivation
to achieve goals
1 2 3 4 5
Is able to make tough
decisions and exercise
sound judgement
1 2 3 4 5
Follows up decisions
and maintains a focus
on priorities
1 2 3 4 5
Confronts problems
directly and promptly 1 2 3 4 5
Is flexible in adapting
approaches to new
demands and
unforeseen
circumstances.
1 2 3 4 5
Feedback report
Participants Total
Score
Martine
Mathew
Manager A client
Has a high level of initiative and
motivation to achieve goals 3 2 4 9
Is able to make tough decisions and
exercise sound judgement 4 3 4 11
Follows up decisions and maintains a
focus on priorities 3 2 3 8
Confronts problems directly and promptly 2 3 4 9
Is flexible in adapting approaches to new
demands and unforeseen circumstances 3 3 2 8
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Additional comments:
Planning and decision-making
Never Rarely Sometimes Often Always Don’t
know
Monitors the
external and
internal
environments to
identify critical,
relevant trends and
issues
1 2 3 4 5
Effectively uses
strategic and
business planning
processes to set
direction and
strategies
1 2 3 4 5
Is able to recognise
opportunities and
translate these into
workplace
proposals
1 2 3 4 5
Effectively plans
and manages
projects and project
teams
1 2 3 4 5
Uses management 1 2 3 4 5
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
information to
promote strategic
thinking, make
soundly based
decisions and
inform strategy.
Feedback report
Participants Total
Score
Martine
Mathew
Manager A client
Monitors the external and internal
environments to identify critical, relevant
trends and issues
3 4 5 12
Effectively uses strategic and business
planning processes to set direction and
strategies
3 2 4 9
Is able to recognise opportunities and
translate these into workplace proposals 2 3 3 8
Effectively plans and manages projects
and project teams 3 2 2 7
Uses management information to
promote strategic thinking, make soundly
based decisions and inform strategy.
5 3 3 11
Additional comments:
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Resource management
Never Rarely Sometimes Often Always Don’t
know
Is able to manage
financial, staffing and
physical resources
efficiently
1 2 3 4 5
Redeploys resources
to meet changing
demands and
circumstances and
ensure priorities are
met
1 2 3 4 5
Manages resources
taking into account
broader
organisational
resource planning
and the impact of
resource decisions on
other parts of the
organisation
1 2 3 4 5
Feedback report
Participants Total
Score
Martine
Mathew
Manager A client
Is able to manage financial, staffing and
physical resources efficiently 2 3 5 10
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Redeploys resources to meet changing
demands and circumstances and ensure
priorities are met
5 4 2 11
Manages resources taking into account
broader organisational resource planning
and the impact of resource decisions on
other parts of the organisation
3 3 2 8
Effectively plans and manages projects
and project teams 2 3 2 7
Uses management information to
promote strategic thinking, make soundly
based decisions and inform strategy.
4 2 3 9
Additional comments:
Performance management and improvement
Neve
r
Rarely Sometimes Often Always Don’t
know
Has a clear focus on
client needs and
expectations, actively
seeks and responds to
feedback.
1 2 3 4 5
Ensures quality
assurance processes
are in place
1 2 3 4 5
Fosters an environment
of continuous
1 2 3 4 5
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
improvement
Effectively monitors
performance and uses
this to maintain
ongoing improvement.
1 2 3 4 5
Feedback report
Participants Total
Score
Martine
Mathew
Manager A client
Has a clear focus on client needs and
expectations, actively seeks and
responds to feedback.
4 3 2 9
Ensures quality assurance processes are
in place 3 2 3 8
Fosters an environment of continuous
improvement 3 2 2 7
Effectively monitors performance and
uses this to maintain ongoing
improvement.
5 3 4 12
Uses management information to
promote strategic thinking, make soundly
based decisions and inform strategy.
3 2 3 9
Additional comments:
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Relationships
Never Rarel
y
Sometimes Often Always Don’t
know
Develops and sustains
productive relationships
with key external
stakeholders nationally
and internationally
where appropriate
1 2 3 4 5
Is able to identify,
critically assess and
seize opportunities for
strategic partnerships
1 2 3 4 5
Builds collaborative
relationships within the
company and promotes
cooperative activity
across
functional/structural
boundaries
1 2 3 4 5
Effectively markets and
promotes the
company’s values,
programs and
activities.
1 2 3 4 5
Feedback report
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Participants Total
Score
Martine
Mathew
Manager A client
Develops and sustains productive
relationships with key external
stakeholders nationally and
internationally where appropriate
3 5 4 12
Is able to identify, critically assess and
seize opportunities for strategic
partnerships
4 3 3 10
Builds collaborative relationships within
the company and promotes cooperative
activity across functional/structural
boundaries
2 3 2 7
Effectively markets and promotes the
company’s values, programs and
activities.
3 2 3 8
Uses management information to
promote strategic thinking, make soundly
based decisions and inform strategy.
3 4 2 9
Additional comments:
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Managing change
Never Rarel
y
Sometime
s
Ofte
n
Alway
s
Don’t
know
Understands and can
work with the
dynamics of the
change process
1 2 3 4 5
Is attuned to the
company’s culture and
able to foster, adapt to,
change and challenge
that culture as
appropriate
1 2 3 4 5
Is proactive in
introducing change in
a timely, appropriate
manner
1 2 3 4 5
Effectively plans for
and manages the
resources needed to
effect change
1 2 3 4 5
Effectively consults
and involves staff and
other relevant people
in change processes.
1 2 3 4 5
Feedback report
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Participants Total
Score
Martine
Mathew
Manager A client
Understands and can work with the
dynamics of the change process 3 2 4 9
Is attuned to the company’s culture and
able to foster, adapt to, change and
challenge that culture as appropriate
5 3 4 12
Is proactive in introducing change in a
timely, appropriate manner 3 4 3 10
Effectively plans for and manages the
resources needed to effect change 2 3 2 7
Effectively consults and involves staff and
other relevant people in change
processes.
3 4 4 11
Additional comments:
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
Report
Work objectives
Personal objectives and target:
Throughout this task, my personal objectives were to lead the members in a way that
can ensure the cooperation and operational integrity while aiming towards the task
goal within a stipulated period. My target was to increase my ability to handle
teamwork as well as to increase my decision-making and deliverable capacity.
Additional work standards that I must adhere to:
The major work standard was the professional ethics and competency while making
the scope of flourishing wide for each of the team member. The major concern was
to prioritise the voice of each team member considering his or her individual
perspective.
Feedback
Methods of feedback:
In order to collect the feedbacks and opinion from other responsible personnel within
the work structure the 360° feedback process has been used. Through this holistic
feedback collection, the survey tool was able to gather multi directional data from the
respondents of various positions and roles.
Other possible methods:
Performance Data could be used as a alternative of used feedback method. Through
this method, a report could be generated as per my performance while scoring for
each of the individual attributes that reflects a specific parameter to measure the
performance.
Self-assessment
Meeting the work objectives or targets:
As per the performance of my team members, I can say that, when it comes to the
job purpose, I have achieved that at satisfactory level. However, some personal level
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
incompetence such as lack of knowledge in management tools operation,
communicational gap, lack of transparent aim modifications are the major obstacles.
Complying with work standards:
I was trying to comply with the work standards to my best through maintaining a
cooperative and friendly relationship with all the team members while treating them
equally in an unbiased environment. However, lack of utilisation of a strategic tools
was causing occasional hindrance.
Reveal issues from feedbacks:
As per the feedback it has been found that I lack effective planning and management
capabilities. Apart from that, the ream members are also not satisfied about my
collaborative relationship that can promote cooperative activities. I was also unable
to handle a continuous improvement practice. It has been also reviewed that I do not
have adequate ability to portray the management objectives. I was unable to
recognise the opportunities within the existing work environment that inherited from
the lack of flexible and adopting approaches for new demands.
Areas for improvement
I can improve my ability to adopt new ideas while controlling the existing procedure
or work process. I need to find more strategic and feasible tools to develop the
objectives in a way that can ensure the continuous improvement.
Organisational requirement
Organisation’s procedure for identifying and reporting on areas for improvement:
For this organisation I am working in, I have to report my immediate supervisor about
the feedback report and about the areas of improvement. The operational manager
can allow me to take initial action for self-improvement plan. For this I need to
drawdown the list of potential improvement in personal and professional skills in
order to present that to the manager.
Evaluation of work performance:
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BSBWOR404: Develop work priorities: Seek & evaluate feedback
After each of the self improvement activity session I will arrange a simulated work
environment where I have to serve a specific purpose abiding by the organisational
requirement. As per the result after finishing each simulation, I can plan the further
improvement plan considering the outcomes and findings.
Software programs to plan and monitor tasks in future work:
I will use MS office Excel to maintain the documentation of completed and planned
tusks. For making reminder and upcoming task list I will use a online software named
Google Task.
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