(HTM 264) - Management and Organizational Behavior: BSc Hospitality and Tourism Management (HTM)

KWAME NKRUMAH UNIVERSITY OF
SCIENCE AND TECHNOLOGY
BSc HOSPITALITY AND TOURISM
MANAGEMENT (HTM)
MANAGEMENT AND ORGANIZATIONAL
BEHAVIOR ( HTM 264)
NAME: OSEI SAMUEL ABOAGYE
INDEX NUMBER: 8242421

HENRI MINTZBERG MANAGERIAL ROLES
Managers are very important figures and play a crucial role in organisation whether they are
public or private, small or large in relation to their size. They are responsible for the day-to-day
operations, including planning, leading, organizing and controlling the actions of employees, in
order to achieve their organizational goals. A management theorist, Henri Mintzberg, who did an
observational studies, in order to group managerial role into ten different types, which fall under
three main categories; interpersonal, informational, and decisional.
1. INTERPERSONAL :
Interpersonal roles consist of figurehead, leader, and liaison.
 Figurehead: In accordance with the figurehead role, the manager is considered to
be the organization’s figurative leader. So, in addition to carrying out symbolic
task and serving as an inspiration to his staff, the manager is also required to hold
social, legal and ceremonial responsibilities. The staff members view the manager
as a person in a position of power
 Leader: In this role, the manager serves as the head of the department, the team,
or even the entire business. A manager’s duties as a leader include inspiring and
leading personnel as well as training, influencing and providing advice to them.
Another component of being a leader is overseeing the responsibilities and
outcome of each group member.
 Liaison: It is important for managers to communicate with both employees and
customers. Managers need to build a network of both internal and external
interactions in order to successfully communicate and maintain the information
ties within and outside of the company.
All These roles are crucial in establishing a positive corporate culture, promoting
teamwork, and boosting employee morale.
2. INFORMATIONAL:
Component of informational role include Monitor, Disseminator, Spokesperson
 Monitor: The manager’s responsibilities in this position include gathering
important information for the business and keeping an eye out of relevant