BSMAN3003 Exam Case Study – Semester 2, 2016.

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BSMAN3003 Exam Case Study – Semester 2, 2016Work-related stress and stress managementOne of the more distressing tasks thatCarol Oates performs is turning awayprospectivepatients. 'It's dreadful to haveto say "sorry we can't see you",’ says the practicemanager atChannel Medical Centre in Kingston,a fast-growing suburb of Hobart, Tasmania.Channel's three full-time and three part-time GPsalready see up to fifty patients each dayoneleven-hour shifts, and the clinic has been unableto find enough doctors to ease theworkload. 'It isfull-on work. The days are long,’ says Oates. 'Thereare days when doctorswork through without abreak, sometimes not even a cup of tea, startingat about 8 andfinishing at 7.30’.The doctor shortage is also taking its toll at theWoodcroft Medical Centre near Adelaide,whereseven doctors (3.5 full-time equivalent) are tryingto cope with the needs of 10000 registeredpatients. The phones start ringing at 8.15 am andrarely stop until the cliniccloses. 'The first hourevery day is just crazy, as patients scramble to getan appointment’, saysWoodcroft's principal GP,John Pakos, who closed his books to new patientsthree years ago.'We have been struggling. A lot ofother surgeries around us have closed.'While doctors in Kingston, Woodcroft andother suburban communities have their shareofwork overload, the shortage of medical talent and its effect on practitioners is even moreacute in country Australia. 'Many of the rural doctors are overworked and under a lot ofstress,' warns Tony Van Der Spek, who runs a practice in Bendigo, Victoria, where thedoctor-to-patient ratio is 1:2000.Robert McKimm was one of three obstetricians in Sale, Victoria, two decades ago, but hewas the onlyremaining obstetrician in the I990s. Fortunately, a second specialist recentlymoved into the area to ease theworkload. 'If you lose a certain number of your colleagues,you get more and more responsibility thrown onyour shoulders, to the point where it's nolonger a viable lifestyle,' says McKimm.Christine Jeffries-Stokes has had an equally challenging time. For two years the Kalgoorliedoctor was theonly paediatrician between Perth and Alice Springs, robbing her of anypersonal time off. 'I have been doingthis for ten years now and I have repeatedly toldthe Health Department that I cannot keep going on like this - my health and my family aresuffering,' she wrote in a letter to the Western Australia government, A second specialistnow works in the area and a third doctor from Perth is completing paediatric training inKalgoorlie. 'Hopefully it's just going to make my life normal,' said Jeffries-Stokes on hearingabout the most recent appointment.Source: McShane, S. & Travaglione, T. (2007).Organisational Behaviour on the Pacific Rim.(Second edition).North Ryde, N.S.W.: McGraw Hill. P201.
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