Managing Influenza-Like Illnesses Collaboratively

This assignment focuses on a collaborative program to manage influenza-like illnesses, as detailed in the article 'Collaborative Program Management for Influenza-Like Illness' published in the Journal of the American Pharmacists Association (56(1), pp.14-21). The task requires understanding and applying collaborative approaches to managing infectious diseases within healthcare settings.

BUSINESS
ADMINISTRATION

Table of Contents
INTRODUCTION...........................................................................................................................1
UNIT 11 - Manage an office facility ..............................................................................................1
1.1...........................................................................................................................................1
1.2...........................................................................................................................................1
1.3...........................................................................................................................................2
1.4...........................................................................................................................................2
1.5...........................................................................................................................................2
UNIT 15 - Analyse and present business data ................................................................................2
TASK 1............................................................................................................................................2
1.1...........................................................................................................................................2
1.2...........................................................................................................................................3
1.3...........................................................................................................................................3
1.4...........................................................................................................................................3
1.5...........................................................................................................................................3
1.6...........................................................................................................................................3
1.7...........................................................................................................................................3
TASK 2............................................................................................................................................4
2.1...........................................................................................................................................4
2.2...........................................................................................................................................4
2.3...........................................................................................................................................4
2.4...........................................................................................................................................4
2.5...........................................................................................................................................4
2.6...........................................................................................................................................4
2.7...........................................................................................................................................5
TASK 3............................................................................................................................................5
3.1...........................................................................................................................................5
3.2...........................................................................................................................................5
3.3...........................................................................................................................................5
UNIT 19 - Handle mail....................................................................................................................5

1.1...........................................................................................................................................5
1.2...........................................................................................................................................5
1.3...........................................................................................................................................6
1.4...........................................................................................................................................6
1.5...........................................................................................................................................6
1.6...........................................................................................................................................6
3.2...........................................................................................................................................6
UNIT 55 – Manage a budget...........................................................................................................6
TASK 1............................................................................................................................................6
1.1...........................................................................................................................................6
1.2...........................................................................................................................................6
1.3...........................................................................................................................................7
1.4...........................................................................................................................................7
TASK 2............................................................................................................................................7
2.1...........................................................................................................................................7
2.2...........................................................................................................................................7
2.3...........................................................................................................................................7
2.4...........................................................................................................................................7
TASK 3............................................................................................................................................8
3.1...........................................................................................................................................8
3.2...........................................................................................................................................8
3.3...........................................................................................................................................8
3.4...........................................................................................................................................8
3.5...........................................................................................................................................8
3.6...........................................................................................................................................8
TASK 4............................................................................................................................................9
4.1...........................................................................................................................................9
4.2 ..........................................................................................................................................9
UNIT 65 - Recruitment, Selection and Induction practice.............................................................9
TASK 1............................................................................................................................................9
1.1...........................................................................................................................................9

1.2...........................................................................................................................................9
1.3...........................................................................................................................................9
1.4.........................................................................................................................................10
1.5.........................................................................................................................................10
1.6.........................................................................................................................................10
1.7.........................................................................................................................................10
1.8.........................................................................................................................................10
1.9.........................................................................................................................................11
TASK 2..........................................................................................................................................11
2.1.........................................................................................................................................11
2.2.........................................................................................................................................11
2.3.........................................................................................................................................11
2.4.........................................................................................................................................12
2.5.........................................................................................................................................12
2.6.........................................................................................................................................12
2.7.........................................................................................................................................12
TASK 3..........................................................................................................................................12
3.1.........................................................................................................................................12
3.2.........................................................................................................................................13
3.3.........................................................................................................................................13
3.4.........................................................................................................................................13
3.5.........................................................................................................................................13
3.6.........................................................................................................................................14
TASK 4..........................................................................................................................................14
4.1.........................................................................................................................................14
4.2.........................................................................................................................................14
4.3.........................................................................................................................................14
4.4.........................................................................................................................................14
4.5.........................................................................................................................................15
4.6.........................................................................................................................................15
4.7.........................................................................................................................................15

UNIT 73 – Principles of leadership and management...................................................................16
TASK 1..........................................................................................................................................16
1.1.........................................................................................................................................16
1.2.........................................................................................................................................16
1.3.........................................................................................................................................16
1.4.........................................................................................................................................16
1.5.........................................................................................................................................17
1.6.........................................................................................................................................17
TASK 2..........................................................................................................................................17
2.1.........................................................................................................................................17
2.2.........................................................................................................................................17
2.3.........................................................................................................................................18
TASK 3..........................................................................................................................................18
3.1.........................................................................................................................................18
3.2.........................................................................................................................................19
3.3.........................................................................................................................................19
3.4.........................................................................................................................................19
3.5.........................................................................................................................................19
3.6.........................................................................................................................................19
TASK 4..........................................................................................................................................19
4.1.........................................................................................................................................19
4.2.........................................................................................................................................20
4.3.........................................................................................................................................20
4.4.........................................................................................................................................20
4.5.........................................................................................................................................20
4.6.........................................................................................................................................20
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................21

INTRODUCTION
Business administration is a management in business which includes process like
accounting, finance and marketing. Some analyses view management as a subset of
administration, specifically associated with the technical and operational aspects of an
organization, and distinct from executive or strategic functions. Alternatively, administration can
refer to the bureaucratic or operational performance of routine office tasks, usually internally
oriented and reactive rather than proactive. Administrators, broadly speaking, engage in a
common set of functions to meet the organization's goals.
UNIT 11 - Manage an office facility
1.1
 Discover What is Important
 Plan to Fulfil Important Elements (Klepser and et. al., 2016)
 Regularly Review Process Performance
1.2
 planning work and setting expectations,
 continually monitoring performance,
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1.3
Probably the best-known of the constraint management tools developed by Goldratt is
called “Drum-Buffer-Rope” (DBR) describe a system with dependencies and statistical
fluctuations (Kearns and et. al., 2014).
1.4
 Cost
 Needs
 Flexibility and functionality
 Size
1.5
 Hire an Adequate Workforce
 Hire the Right Employees for the Job
 Set Realistic Expectations (Ingram, 2018).
UNIT 15 - Analyse and present business data
TASK 1
1.1
Uses of Primary data
Research is oriented for specific goals and purpose, cutting out possibility of wasting
resources.
Limitations of primary data
Primary research may ask for huger expense than secondary research.
Uses of secondary data
 Accuracy
 Sufficiency (Chambers, 2018)
Limitations of secondary data
 Accuracy of secondary data is not known.
 Data may be outdated.
1.2
Use of quantitative data
 Relatively easy to analyse.
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Limitations of quantitative data
 Difficult to understand context of a phenomenon.
Use of qualitative data
 Complement and refine quantitative data
Limitations of qualitative data
 Data collection is usually time consuming (Sivarajah and et. al., 2017).
1.3
Reliability becomes a key concern at this stage, and many case study researchers go to
great lengths to ensure that their interpretations of the data will be both reliable and valid.
1.4
 Audience
 Product Research
 Brand Analysis
 Database Research
1.5
Sampling risk is one of the many types of risks an auditor may face when performing the
necessary procedure of audit sampling. As a result, a "sample" of a client's accounts are
examined.
1.6
Raise in population is the highest risk because responds from them can be biased.
1.7
 Descriptive analysis
 Inferential analysis
TASK 2
2.1
Parameters helps in analysing data in order to forecast the future for better future
decisions.
2.2
 Gather the facts
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 Define the ethical issues
2.3
Data organization is critical to optimal data use. Consequently, it is important to organize
data in such a manner as to reflect business operations and practices (Runkler, 2016). As such,
careful consideration should be given to content, access, logical structure, and physical
organization.
2.4
Valid
They can use suitable elements from which company can get better results.
Reliable
Reliable which they got must be dependable and trustworthy.
2.5
When analysing data from a probability sample, analytical methods that ignore the survey
design can be appropriate, provided that sufficient model conditions for analysis are met.
 Simple random sampling
 Data structure
 Variables
2.6
 Separate data from analysis, and make analysis repeatable
 If possible, check your data against another source
 Document your process (Wamba and et. al., 2017).
 Get feedback from others
2.7
Once a researcher has designed the study and collected the data, it is time to examine this
information and draw conclusions about what has been found.
TASK 3
3.1
For every reporting there is a definite structure and style which need to follow in an
appropriate and suitable manner. In this aspect, all font, style, size need to understand and
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inspect properly which consider under the house style (Pampaka, Hutcheson and Williams,
2016).
3.2
With every data and its analysis, various limitations are associated like its reliability and
its understanding. Thus, this section have to understand by the company and present information
properly with graphs and charts as it could be termed as one of a major limitation which not to
present information properly (Storey, 2016).
3.3
Every data need to be reference properly and put all essential source into it. This will
make easy to inspect such things properly as well as better understanding about every
consideration get done.
UNIT 19 - Handle mail
1.1
Managing junk mail improves your productivity by reducing the amount of mail that you
have to deal with the administrator dealing with the post will open the item and use their own
discretion to see if it would be relevant to a member of staff, if so the item will be delivered with
the rest of the post to the staff pigeon holes (Lundie, Summers and Kemp, 2017).
1.2
If there is a problem with these prices, for example the wrong price of letter, the value
can be inputted manually on the franking machine. If the scales on the franking machine cannot
weigh the item because it is too heavy.
1.3
To frank an item, it needs to be weighed for the correct price; this can be checked
alongside the Royal Mail's current rates. Then first or second class needs to be selected, as well
as the type of item egg letter, large letter, small parcel (Nooh and et. al., 2016).
1.4
Most outgoing packages are already pre-packaged by the employees wanting to send
them. However, some packages still need to be weighed by the franking machine for a label to be
created.
5

1.5
To ensure security of mail items, all post addressed to employees are organised and
delivered to their pigeon holes, to be opened by themselves. However, post with no name is
usually opened by me; if it states it is confidential or private, I will be hand it to the business
manager.
1.6
There are several ways to identify a suspicious item, some characteristicsinclude5
misspelling of name or address, no return address, stains, discolouration or a strange odour, or
uneven/unnecessary packaging.
3.2
Including information such as the sender, recipient, subject and the method of dispatch
(Kipling, 2017).
UNIT 55 – Manage a budget
TASK 1
1.1
From an initial rough estimate to a detailed estimate to a completed, approved project
budget. On occasion, you may even revise your approved budget while your project is in
progress and the financial plan will describe and quantify in financial terms the activities and
resources required to achieve each objective (Taniguchi and Hirakawa, 2016).
1.2
 A brief, compelling, service-oriented problem statement.
 A mission statement or vision of the future that addresses the problem.
1.3
 Stakeholder mapping
 Influence is key
1.4
Business planning
6

Structured planning can make all the difference to the growth of your business. It will enable you
to concentrate resources on improving profits, reducing costs and increasing returns on
investment.
Business cycle
 Review your current performance against last year/current year targets.
 Work out your opportunities and threats (Ronto, Ball, Pendergast and Harris, 2016).
TASK 2
2.1
 A forecast of income and expenditure (and thereby profitability)
 A tool for decision making
 A means to monitor business performance
2.2
 Production budget
 Operating budget
 Administration expenses budget
2.3
 Complete a Risk Assessment
 Develop the Plan
 Maintain the Plan
2.4
 All vacant paid positions will be advertised in local and state-wide papers.
 The advertisements will have details of duties, salary range, closing date and contact
details (Ren, L., and et. al., 2016).
TASK 3
3.1
 Monitor, control, and record all the finances (income and expenditure),
 Know how to minimise costs in the areas that you are responsible for,
3.2
 Labour
7

 Materials
 Flexible Budget
 Cost and Efficiency
3.3
 Changes in conditions
 The quality of management
 Lousy budgeting
3.4
 Well-rounded family of measures
 Actionable metrics (Cassidy, 2016)
 Outcome-oriented metrics
3.5
 Change in the degree or focus of the wander or program.
 Change in a key individual showed in the application or respect report.
3.6
Fraud and malpractice both carry out their work and in their general conduct.
These responsibilities will be stated in an organisation’s policies and procedures relating to fraud
or malpractice, and these policies and procedures are likely to state.
TASK 4
4.1
The nature of audit differs it may depend on internal or external. Thus, it is necessary to
identify areas from where they can improve or make alteration as per the market situations
(Goetz and Patz, 2016).
4.2
Budget audit is used to get accurate outcomes from the plans which they have applied.
8

UNIT 65 - Recruitment, Selection and Induction practice
TASK 1
1.1
 Plan
 Require
 Hire
 Inspire
 Results
1.2
Information needed to identify recruitment requirements includes:
 Corporate information
 Supply issues
 Demand issues
1.3
‘Organisational culture’ according to Schein (2004) can be seen at three levels:
 Artefacts- tangible level or surface level
 Espoused beliefs and values- shared goals and perceptions
 Basic underlying assumptions- these are embedded and taken for granted
The current and future workforce is integral to the strategic direction and culture of the
organisation (Anderson and et. al., 2017).
1.4
‘Analyse ‘means to examine in detail the factors involved in establishing the recruitment
and selection criteria.
Key factors include:
 Legislation and good practice
 Establishing a vacancy exists
 Job analysis- job description
1.5
A range of selection processes are used and the choice can partly relate to the level of
seniority of the prospective post holder.
9

methods:
 Face to face interviews and /or telephone interviews
 Use of references and previous employment checking
 Psychological testing
1.6
‘Analyse’ means to examine and draw meaning from the patterns of employment that
affect staff (Chandor, 2017).
These include, for example:
 Full-time employees
 Part-time employees
 Job-sharing arrangements
1.7
Job specifications are created from three main areas of investigation:
 Research
 Job description
 Person specification
1.8
Induction processes are most likely to include information about:
 Practical arrangements
 Initial role direction and focus
1.9
Human resource processes are those involving legal requirements, organisational policies
and procedures relative to new employees, in order that both compliance and employee well-
being issues have been addressed. Those groups requiring particular attention are:
 School and college new recruits
 Employees with disabilities
10

TASK 2
2.1
Current staffing needs’ relates to the number of people required to complete identified
tasks. Information is gathered under the following headings to find out about the actual staffing
profile. Examples of relevant information include:
 Headcount and demographics (e.g. age, gender, race, disability)
 Titles
 Grades
Any gaps in the staffing profile requires clarification (Flores, 2017).
2.2
Current skills needs figures may potentially produce a different calculation to the figure
for the actual current staffing profile. The information generated, including the difference
between these two sets of figures forms highly valuable planning information. ‘Identified
staffing needs’ are based on information gathered internally to meet planned requirements.
2.3
Predictions about the future workforce needs are made by using the following sources of
information and data:
 External environment, trends in employment and sector information
 Internal environment
 Internal environment
2.4
Resourcing need decisions and priorities may be based upon, for example:
 Vital skills needed for success
 Skill imbalance created by turnover, retention strategies and associated costs
 Training versus recruiting to fill competency gaps
A resourcing plan is an essential requirement, particularly when constrained by budgetary
limitations, when decisions are being made about priorities for action to meet the identified
needs.
2.5
Different methods of recruitment include using:
11

 Existing employees -internal recruitment
 Job centres
‘Cost effectiveness’ provides an economic analysis of the relative costs and outcomes of
two or more courses of action. ‘Evaluate’ means to examine the relative costs, expected quality
outcomes and the longer term gain for the organisation (Dash, 2018).
2.6
Key legislation regarding recruitment and selection cannot be explained in a brief
paragraph; however, a good starting point is The Equality Act 2010 which aims to provide a
simpler and more consistent and more effective legal framework.
2.7
Candidates; hence, the medium, content and design of the advert (if this is to be the
chosen route) are critical:
 For semi- skilled positions there may be a wider pool of available talent in the locality
and the job centre may be able to provide a stream of applicants
 Managerial, specialist and technical staff may require more targeted routes which tend to
be more expensive and this has to be balanced against the cost of not filling key posts
TASK 3
3.1
Assessment processes include:
 Psychometric testing
 Assessment Centres
To ensure validity and reliability, qualified and competent staff should be utilised to
deploy the tests and make recommendations about individual.
3.2
The information used in selection processes is taken mainly from two main sources:
 Data including the completed application form and /or C.V.
 Job description, person specification, references
12

3.3
Criteria are established, prior to assessment, in order to filter out those candidates who do
not meet both the minimum criteria and essential requirements, as stated in the person
specification.
3.4
Candidates may be informed of the outcome of the application process, in line with
organizational procedures, in one or more of the following ways:
Process for unsuccessful candidates:
 Informed as soon as possible either by telephone and/or letter
Process for successful candidates:
 Verbal offer stating conditions of service including length of contract
 Written conditional offer
3.5
Depending on the success criteria established by the organisation,
effectiveness is evaluated by the quality of the outcomes of the selection process.
Success indicators for possible consideration are:
 Cost effectiveness of recruitment and selection methods
 Staff retention rates
3.6
Both order and detail are important when following organisational policies and
procedures also when carrying out selection assessments with due regard to legal and ethical
requirements.
TASK 4
4.1
Induction materials are designed to:
 Enable the new employee to fulfil the requirements of the role effectively, so that new
tasks can be commenced
 Increase training accessibility, where required and
 Make contact with other employees as early as possible
13

4.2
Induction information is made available at a general and specific level, increasing use
being made of accessible online information through the company website links. Essential
policies and procedures (or links to) are made available at Induction; Ones that are of direct and
immediate concern to the new employee.
4.3
Defining roles and responsibilities helps employees to understand their job requirements,
what they are expected to do and the teams that they are part of.
Explanation may be in more formal presentations and depending on the roles; these are useful for
explaining company values and beliefs alongside more practical day to day information.
Face to face meetings are also arranged between key parties to establish good working
relationships (Carvalho and Sampaio, 2017).
4.4
‘Entitlements’ are guaranteed rights linked closely with legislation, company policy and
good practice within the organisation. Depending on the nature of the help required, key
contacts will be named e.g. line manager in order that questions can be responded to and requests
actioned.
4.5
Training needs are assessed by:
 Requirements of skill or experience required
 Value of undertaking training
‘Gaps’ between the role requirements and individuals’ current levels of performance are
identified, with a view to providing training where required.
4.6
Training opportunities can be classified as:
On-the-job training
 Demonstration / instruction
 Coaching
Off-the-job training
 Day release (employee takes time off work to attend a local college or training centre)
14

 Distance learning / evening classes
 Self-study, computer-based training
4.7
Models of support
The level and nature of support required will vary during the induction period examples include:
 Standard supervision – the line manager provides a regular level of support, including a
small amount of non-work related assistance, if required
 Non-delineated supervision and support – in this model, work-related support is provided
by the placement supervisor, who is also available to offer personal support.
This support is sometimes delivered from within the organisation and sometimes by another
partner organisation.
UNIT 73 – Principles of leadership and management
TASK 1
1.1
Objectives – If there is more than one objective then it is important to rank the objectives in
order of priority and risk of criticality to the outcome of the management of the task or project.
Scope