Professional Skills for Business Analysis - Assignment 1

This report discusses the case of Medigood National Health Insurance System and analyzes the issues faced by the business process. It covers stakeholder analysis, system vision, product backlog, use cases, and object classes. The report proposes a new system to fulfill the requirements of Medigood stakeholders.

Running head: BUSINESS ANALYSIS - ASSIGNMENT 1
Professional Skills for Business Analysis - Assignment 1
A Case Study of Medigood National Health Insurance System
Student Name:
University Name:

1BUSINESS ANALYSIS - ASSIGNMENT 1
Table of Contents
Introduction......................................................................................................................................2
Task 1.01: Stakeholder analysis......................................................................................................2
Task 1.02: System or Product Vision statement..............................................................................3
Problem Description....................................................................................................................3
System Capabilities.....................................................................................................................3
Business Benefits.........................................................................................................................4
Task 1.03: “AS-IS” process flow diagram......................................................................................5
Task 1.04: Product backlog.............................................................................................................6
Task 1.05: Use cases........................................................................................................................7
Task 1.06: Object classes...............................................................................................................10
Conclusion.....................................................................................................................................10
Bibliography..................................................................................................................................11
Appendix - Project Journal............................................................................................................13

2BUSINESS ANALYSIS - ASSIGNMENT 1
Introduction
The focus of this report is on the case of Medigood which is a national health insurance
system that has introduced a new scheme of offering bonus to family doctors. In this report, the
discussions are carried out to reflect on the issues faced by Medigood while carrying out their
business process. The report demonstrates the stakeholder analysis and a system vision document
is also prepared to propose a new system so that requirements of Medigood can be fulfilled. The
product backlog section covers the drawbacks of the current system with the help of user stories
and MoSCoW Analysis defines the required functionalities of the system. The use case diagram
and key object classes has been identified to define the modules that will be implemented in the
system.
Task 1.01: Stakeholder analysis
The association of stakeholders is essential for a system as well as project to ensure
success as they are considered as an integral part of a system or project. The stakeholders that
has been identified in context to the case study of Medigood are presented in the table as below:
Stakeholder Name Stakeholder Role Interest Influence
Patient User High Low
Family Doctor User Medium High
Office Administrator Admin Medium Medium
Medical Specialist User High Low

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Task 1.02: System or Product Vision statement
As opined by Satzinger, Jackson and Burd (2011), a document that helps to define a
problem situation along with functionalities that will be offered by a system and the business
benefits that it will offer is termed as a system vision document. In context to the case study of
Medigood, a system vision document is produced as below:
Problem Description
This study is based on Medigood which is a national health insurance system aims to
offer bonus for family doctor when a consultation occurs between a patient and a medical
specialist. The family doctors have the responsibility to find suitable patient according to a
specific criteria then a medical specialist is also found for proceeding with the telehealth or
phone consultation. The family doctor will receive bonus only after the completion of
consultation procedure between patient and medical specialist. Thus, it is very time consuming
and complex process as the family doctor also has to consider the availability of both patient and
medical specialist. During this process of consultation, it has been found that sometime the
patient do not arrive at time or does not visit at all and sometimes the specialist are late. Hence,
overall the consultation procedure is delayed or cancelled. Thus, a new system is required for
Medigood so that the consultation procedure can be carried out in an efficient manner.
System Capabilities
For fulfilling the requirements of Medigood, the proposed system must comprise of the
determined capabilities as listed below:
 Collecting and storing information about patient as well as medical specialist.
 Storing of information regarding schedule of appointments.

4BUSINESS ANALYSIS - ASSIGNMENT 1
 Storing of information regarding availability of patients as well as medical
specialists.
 Monitoring of the appointments scheduled as per the availability of patient and
medical specialist.
Business Benefits
The benefits that will be achieved with the introduction of new system for Medigood are
presented as below:
 Reduction in time required for response from patient or medical specialist.
 Reduction in effort required to find suitable patient or medical specialist.
 Storing of precise updated information of the patients as well as medical
specialist.
 Processing of payments easily with the help of online transactions.

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Task 1.03: “AS-IS” process flow diagram
Figure 1: “AS-IS” process flow diagram
(Source: Created by Author)

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Task 1.04: Product backlog
The product backlog in context to the Medigood health insurance system has been
developed below from the perspective of each user.
Product Backlog for Medigood Health Insurance System
Task ID Story Estimate Priority
6 As an administrator, I want processing of claims in an
efficient manner so that family doctors receive their bonus
timely.
4 2
4 As an administrator, I want monitoring of scheduled
appointments so that the consultation process is not delayed
or cancelled.
3 5
2 As a medical specialist, I want registration facility so that I
can enroll as member and provide my availability
information to patients.
5 3
1 As a patient, I want login facility so that I can have access
to the system and avail the services offered by Medigood.
3 5
3 As a patient, I want logout facility so that I can get myself
out of the system and unauthorized user cannot put invalid
information into the system.
6 4
5 As a patient, I want functionality of editing personal details
so that records are kept up to date.
5 6
MoSCoW Analysis
The requirements can be prioritized with the help of this analysis so that the project is
successful and the requirements are presented in context to the case study of Medigood as below:
Must Haves
 Registration facility for users
 Login facility for users
 Storage of user information
 User friendly interface
Should Haves
 Data backup and restore functionality
 Edit functionality for making modification
to personal information.
 Monitoring of scheduled appointments.
Could Haves Wont Haves

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 Facility of calling from stored
information of users
 Automatic mailing services for
informing the users about appointment
 Making of payments through online
mode
 Slower responding time
 Complexity in using the interface
 Complex procedure for data backup and
restore
 Erroneous information or improper data
handling
Task 1.05: Use cases
Use Case Diagram Description
User
Registratio
n
In this use case, the
focus is on registration
functionality that will
be offered by the
system for users to
enroll as members.
Login In this use case, the
login functionality is
depicted from which

8BUSINESS ANALYSIS - ASSIGNMENT 1
the users will be able
to access the system
for availing the
services.
Find
patient
This use case diagram
illustrates on the
facility that can be
used by family doctor
to search and find a
suitable patient
according to the
criteria.

9BUSINESS ANALYSIS - ASSIGNMENT 1
Find
specialist
This use case diagram
illustrates on the
facility that can be
used by family doctor
to search and find a
suitable specialist
according to
requirements of the
patient and
availability.
Schedule
appointmen
t
This use case diagram
is presented to
demonstrate the
functionality that will
be offered by the
system for scheduling
of appointment with
medical specialist.

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Task 1.06: Object classes
From the analysis of Medigood health insurance system, the five key classes that has
been identified along with their required attributes are presented in the table as below:
Class Attribute
Patient Ptnt_ID, Ptnt_Name, Ptnt_Address, Ptnt_Criteria
Family Doctor Doc_ID, Doc_Name, Doc_Address
Medical Specialist Spec_ID, Spec_Name, Spec_Address, Specialization
Appointment Apnt_ID, Ptnt_Name, Doc_Name, Spec_Name
Consultation Const_ID, Ptnt_Name, Spec_Name, Visit_Charge
Conclusion
From the study on Medigood, it has been analysed that there is communication gap
within the existing business process. The gap in business procedure of Medigood causes delay or
cancellation of the consultation process. Hence, a new system will help Medigood to improve
their business process by fulfilling requirements of the stakeholders. The system vision produced
for this case of Medigood presents that there are various benefits that will be achieved by the
business upon implementation of a new system. The existing business process has also been
illustrated which depicts that there is a requirement to make modifications to operate the business
efficiently. The desired functionalities of the system that are required for Medigood are presented
with the help of MoSCoW analysis. The use case diagrams has been designed so that the system
can be developed according to requirements of the user. The identified object classes presented
an overview of the entities that have to be developed for data storage in the system.

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Bibliography
Abrahamsson, P., Salo, O., Ronkainen, J. and Warsta, J., 2017. Agile software development
methods: Review and analysis. arXiv preprint arXiv:1709.08439.
Cuppen, E., 2016. 15 Stakeholder Analysis. Foresight in Organizations: Methods and Tools,
p.208.
Doumeingts, G. and Browne, J. eds., 2016. Modelling techniques for business process re-
engineering and benchmarking. Springer.
Kumar, B.S. and Krishnamurthi, I., 2016. Improving User Participation in Requirement
Elicitation and Analysis by Applying Gamification Using Architect’s Use Case Diagram.
In Proceedings of the 3rd International Symposium on Big Data and Cloud Computing
Challenges (ISBCC–16’) (pp. 471-482). Springer, Cham.
Missonier, S. and Loufrani-Fedida, S., 2014. Stakeholder analysis and engagement in projects:
From stakeholder relational perspective to stakeholder relational ontology. International Journal
of Project Management, 32(7), pp.1108-1122.
Patanakul, P., Henry, J., Leach, J.A., Martinelli, R.J. and Milosevic, D.Z., 2016. Agile project
execution. Project Management ToolBox, Second Edition, pp.301-322.
Rauh, A., Golubski, W., Pflüger, A. and Rupp, C., 2016. Documentation During System
Development: Maturity Levels for Decision-Making. In Software Engineering Education Going
Agile (pp. 99-103). Springer, Cham.
Rospocher, M., Ghidini, C. and Serafini, L., 2014, September. An ontology for the Business
Process Modelling Notation. In FOIS (pp. 133-146).

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Sabharwal, S., Kaur, P. and Sibal, R., 2017. Theoretical and Empirical Validation of Use Case
Diagram Complexity Metric. International Journal of Mathematical and Computational
Methods, 2.
Satzinger, J.W., Jackson, R.B. and Burd, S.D., 2011. Systems analysis and design in a changing
world. Cengage learning.
Schmidt, F. and Fleming, R.W., 2017. Determining visual shape features for novel object
classes.
Sinz, E., 2018. A Short Comparison of Business Process Modelling Methods under the
Perspective of Structure and Behaviour. Enterprise Modelling and Information Systems
Architectures, 13, pp.63-68.

13BUSINESS ANALYSIS - ASSIGNMENT 1
Appendix - Project Journal
Number Date Activity Explanation Status
1 28/03/2018 Reading of
Medigood case
study
In this activity, the study was carried out
to analyze the presented case study on
Medigood.
Completed
2 31/03/2018 Stakeholder
identification and
analysis
This activity was carried out to determine
the associated stakeholders along with
determining their particular interest or
influence upon the project.
Completed
3 04/04/2018 Preparing system
vision document
The system vision document was
developed in this activity to demonstrate
the existing issues and how those can be
solved with the introduction of a new
system.
Completed
4 08/04/2018 Design of “AS-IS”
process flow
diagram
In this activity, an “AS-IS” process flow
diagram was designed to illustrate upon
the current business process of Medigood.
Completed
5 09/04/2018 Identification of
product backlog
from user stories
The user stories are depicted in this
activity so as to understand the
requirements from each user perspective.
Completed

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6 11/04/2018 Conducting
analysis with
MoSCoW
This activity was executed to prioritize
the requirements identified for the new
system.
Completed
7 12/04/2018 Designing of use
case diagrams
In this activity, the use case diagrams
were designed to demonstrate modules or
subsystem of the new system.
Completed
8 13/04/2018 Identification of
five key classes
with attributes
This activity involved identification of
five key classes that have to be
implemented in designing the new
system.
Completed
9 14/04/2018 Preparing the final
report
In this activity the final report is prepared
from the analysis on case study and
findings.
Completed