Business Analysis

Running Head: BUSINESS ANALYSIS
Business Analysis
Student’s Name
University Name
Author’s Note

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BUSINESS ANALYSIS
Table of Contents
1. Identification of stakeholder groups.........................................................................................3
2. Conducting stakeholder analysis..............................................................................................4
3. Steps for Quality Assurance testing.........................................................................................7
4. Change management needs......................................................................................................9
5. Reference List.........................................................................................................................11

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BUSINESS ANALYSIS
1. Identification of stakeholder groups
In this context, the car parking agency that has been contracted with Parramatta City Council can
be considered to be the major stakeholder group. However, there are other groups as well like the
employees concerned with issuing of tickets, handling of payments as well as controlling the
barriers and lastly managing the car parks. External stakeholders there are two major types of
users, namely the ordinary users paying for their individual car park when they are using it and
second period is the season ticket holders who paid amount in advance to the car parking
Agencies for parking their car regularly for 3 or 6 or 12 months of the Year. Nevertheless, the
procedures like entry of date and time of the entrance and exit of the cars in human readable
forms, issuing of the tickets are done automatically by the Machines installed in the car parking
station. There is a servicing agency associated with the process who conducts the procedures of
checking these facilities regularly and taking them away from servicing if any issue is detected in
any of these machineries. This group of services people also comes under the category of
stakeholders. Analysing the case study, it can be detected that there is a group of officers who
accept payment from the customers in case they are liable to pay fine, or they are supposed to
make any form of manual payments. These are the overall major group of stakeholders for the
organisation. There is a policy information reforming team in the carpark agency who new
updates the policy for the customers in the car parking station according to the guidelines of the
Council. This group is also considered to be a major lot of stakeholders. They are directly liable
to be with the customers as the customer behaviour as direct directly upon the changes they are
introduced by them. Nevertheless, in context, members of The council who analyses the current
progress of the car parking station and implements new policies is also part of a different
stakeholder group associated with this facility. Other members sections of the council like the

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BUSINESS ANALYSIS
agency or the wing associated with analysis of current car safety needs of the society so that
based on the identification of those needs, new policy for car parking can be implemented, are
also supposed to be a group of important stakeholders. There are other outstanding job roles
performed by various stakeholders’ groups for the car parking station also. Nevertheless agency
required for assessment of the ticket prices and estimation of the yearly level income of the
property station and duly report that to the Council is also another major stakeholders group
directly associated with operations of the car parking station under the Parramatta City Council
Hayes 2018). Nevertheless, it should also be specified that almost equivalent in importance to the
group of stakeholders associated with the task of conducting day to day operations are the
members of the security agency which performs the major role of guarding the cars parked at the
car parking station. We should not forget the attendant who is position at the exit point of the car
park station. His role is crucial from the perspective that he compares the customer information
on the receipt barcode which is with the customer in order to extract the customer data against
which he has been charged along with the original customer data that has been recorded by the
facility at the entrance position of the car park station. All the systems which he operate are fully
automated, he still need to keep an eye on the day-to-day operations of almost every individual
cars that are Park at the station. This is because if some technical error comes into place, he has
to use his own expertise, knowledge as well as recognition of the particular customer in order to
determine what charges he or she is supposed to pay to the car parking station.
2. Conducting stakeholder analysis
all the major operations of day to day activities in this car parking station is conducted by
automated facilities, there is the different group of stakeholders who is always concerned for
maintenance of each of these facilities and also maintaining communication across the various