This assignment involves analyzing the impact of internal and external factors on business operations. The report discusses various methods for conducting business environment analysis, such as SWOT and PESTLE analysis, to gather information about market conditions and form effective strategies.
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Table of Contents Introduction......................................................................................................................................3 Task 1...............................................................................................................................................3 P1 Types and purpose of Public, Private and Voluntary organisation and how they are legally formed.........................................................................................................................................3 P2 Size and scope of different types of organisation chosen......................................................6 Task 2...............................................................................................................................................7 P3 Interrelation between different organisational departments and their link to objectives.......7 Task 3...............................................................................................................................................9 P4 Positive and negative impacts the macro environment has upon business operations..........9 Task 4.............................................................................................................................................10 P5 Internal and external analysis of organisation.....................................................................10 P6 How strengths and weaknesses interrelate with external macro factors..............................12 CONCLUSION.............................................................................................................................12 References......................................................................................................................................14
Introduction Nearly all the business in the world depends upon the business environment in which they are working. It is defined as the area in which the business operations are carried out according to pre set organisational goals. This is the most useful factor in order to achieve all the business goals and objectives in a planed manner (Virglerová, Dobeš and Vojtovič 2016). There are some component in the environment which can affect the functioning of the organisation and alsoprovidevast ofopportunitiesto expand itsbusiness. The factorsare havingdirect implications on the functions of the organisation, which consist of employees, customers and the stakeholders. The organisation should choose themost suitable environment in which activities can operate so that firms can earn higher profitsand can enhance their turnover. There are various types of organisation which have their own aim and objectives for running the business. The two organisation chosen to analyse the studybusiness environment are IKEA and Nestle. IKEA is a private multinational organisation which is engaged in the business of buying and selling of ready to assemble furniture. The objective of two companies are to earn the maximum profit and increase the company market share. This report is based on nature, size and scope of organisation which are working in various environment, in the report relation among various organisational functions while the objectives of the business will also be evaluated. Lastly the positive and negative impacts of business activities will be considered. Task 1 P1 Types and purpose of Public, Private and Voluntary organisation and how they are legally formed. Businessisnormallycategorisedintotwotypeswhichareprivateandpublic organisation. Nowadays organisation are operating with their predetermined business aims and objectives which are advantageous for them so that they can build a strong position in the market. The major aim of the firms are to earn higher profits by fulfilling the needs and wants of customer's. The firms are having different legal structure in order to accomplish a strong market hold and earn high profits. The government has made some laws and regulations by which the organisations are categorized according to their business activity and formations. The owner of the business should be aware about all the legal formalities that should be followed to while incorporating the firm. 3
Different types of organisation with their legal structure are described below: Private organisation: They are the non-governmental organisation which are in the controlled by private players in the industry. The organisation is closely-held and managed by two or more than two directors. Companies have to follow different regulations made by the government to operate the business in UK (Savrul, Incekara and Sener 2014). In private organisation owners have unlimited liability. The main objective of the organisation is to earn maximum profit. The private organisation aims to expand their business operations. They contribute to the economic development and providing employment to the unemployed which is hug burden on any country. As in the case of IKEA they are operating in the UK market as one of the leader and their purpose is to grow the current business around the globe. They are mainly focused towards offering quality products to the customer's. They are following the culture so as to provide environment friendly products to their customer's. Legal structure of private organisation Partnership: it is a type of organisation where the two or more than two person come together to incorporate a business with the objective of earning profits. This type of organisation has to be registered in the partnership act and has to follow all the rules and regulations prescribed in it. The partner formulate the partnership deed which contains all the rules and objectives specified by them through which the operation of business is done. Sole proprietorship: In this structure of organisation there is the single owner who is running the business to earn the profit. These are basically the small business organisation which have a limitation on capital. The legal structure of this business organisation contains that they should be registered under a particular act or should have a license to operate. They should specify the objective of the business which they are doing. Companies: This type of organisation is incorporated legally by making them register under the companies act. Two or more than two person known as the promoters of the company can incorporate the company by investing the capital and making it register. The companies objectives and rules are written in MOA and AOA which signed by the promoters and has to followed by 4
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them. They can also raise their capital internally through issue of shares to their members. Advantages and Disadvantages of private organisation AdvantagesDisadvantages The directors or the owner of the business in case of companies have limited liability. Ascomparedtogovernmentorganisation they have lack of resources available to do the business. Theownerofthebusinesshaveabsolute control over the operations of the business and outsiders does affect the decisions taken. Timetakenforformationofprivate organisation is little more and the rules and regulation governing them are little rigid. Public organisation: these are the ones which are owned and controlled by public. The owners of this type of business are mainly government and public. In public organisation the share holding is 51% and the rest is in the hand of share holders (Pearson, 2017). These organisation has the responsibilities towards the society and has to provide the dividend to the shareholders on time. The models of public organisation are National banks, hospitals, schools etc. Legal structure Government controlled organisation: This type of organisation is owned and controlled by government. In this organisation the decision making power is in the hand of government of the state. Public controlled organisation: Under this the ownership of the organisation is in the hand of the public. The decision making power lies in the hand of public and no other person without the consent of members can implement the decision. Advantages and Disadvantages of Public organisation AdvantagesDisadvantages 5
They are having the power to expand their business as the holders are the public who can provide them with unlimited capital. For each and every decision to be taken the consent of the members is required which is a lengthy and time consuming act. Voluntary organisation: They are the voluntary organisation working for the betterment of the society. They provide service free of cost to all the customer that they have. The main of the firm is to develop the society in order to ensure growth and making a healthy environment (Onetti, Jones and McDougall-Covin 2012 ). These organisation are requires to take approvals from UK government to fulfil their objectives. Oxfam a charitable organisation and was developed in the year 1942, offers services to all the customers in order to ensure development of the whole society. The purpose is to raise the living standard of the people and to organise development programme on regular basis. Advantages and Disadvantages of Voluntary organisation AdvantagesDisadvantages This helps in meeting the social and cultural needs of the society. Sometimestheyarehavingsomany governmentalregulationsbecauseofwhich they are not able to fulfil their objectives. P2 Size and scope of different types of organisation chosen There are various differences in the vision, mission and objectives of the business so the most important factor for the business is linked with analysing the factors which are affects the business. The plans in the business organisation should developed in the way that they help the organisation to achieve its goals and objectives. The size and scope of the business is decided according to the requirements. IKEA size: This is the private organisation based in SWEDEN. The organisation objective is to design and sell furniture and home appliances. It is one of the leading furniture retailer in the world. The size involves the employees that it has. As the company has a workforce of 150000 workers and the sales turnover is around 28.7 billion Euros (Wikipedia, 2018). The company has 389 stores globally functioning day and night and providing the 6
customer satisfaction to the fullest. The firm is earning high profits which are beneficial for them to enhance their overall sales index. IKEA scope: scope of any company defines the future objectives of them. IKEA scope includes the plan of expansion and growth. They want to grow the current customer base that they have. The management of the company also want to adopt the new technology for production of their products. They want that their customer to be fully satisfied and want to provide best quality furniture in the world they also want that price of the product that they offer should be effective so that they can capture the large market share. IKEA vision: this is termed as long term objective of the business organisation. The main of the company is to satisfy the different needs and wants of the customer's. Nestle Nestle Size: it is one of the largest manufacturer of chocolates in the world. The company has created a strong strong brand image at the market place thus they can easily expand their business. The company is working since 1886 and has build a strong customer base. The company is ranked on 64thposition among global 500 companies. The revenue of the company is around 89.79 billion and the total assets that it holds is 130,380 million (Wikipedia,2018). The company employees around 323,000 employees with them. Nestle scope: The scope of nestle includes innovating new products for the satisfaction of the customer's. They are already dealing in Baby food, medicines,food processing industry . The main scope of the company is to make the product that they offer more prone to customer satisfaction. The firm is also dealing in snacks, pet food, frozen food and milk products. Task 2 P3 Interrelation between different organisational departments and their link to objectives. Their are various business structure according to which the company perform various task and through which the existence of the company comes into force.IKEA is a furniture retail manufacturer which sells the ready to assemble furniture (Klem 2013). The different business functions for IKEA are Designing, production, sales, marketing and billing. Business can be incorporated in different organisational functions but to run the business in a smooth way correct organisational structures has to be planed. Countriescovered by IKEA are Europe, Asia, North America, South America, Africa and Oceania. 7
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These departmental structures which are implemented in big organisation like IKEA are Functional structure IKEA works on the policy ofsuperior and subordinate relationship. Thesefunctions explains the roles and jobs of various employees working in separate departments. This helps the workforce to concentrate on their assigned job and has a clear mind of responsibility to work Divisional structure Merits: As the company has different products to offer so the company has to operate separate divisions to make their product available to the customer. Each and every department has different lines such as research and development, marketing , sales and finance (Hilton and Platt 2013). There are various grounds on which departments are formed like function, product, place and project. Demerits: various employees are performing the same task for different departments whichhas increased the redundancy of work. Matrix structure Merits: This functions enables greater flexibility of working in the organisation through which large organisation such as IKEA works this enables the organisation to work throughout the globe. In this type of structure each employee works under the department which are marketing, designing, etc. but they can be assigned with another role under separate department so as to achieve the common goal of the organisation. Demerits: The path of leaders in the organisation is little rigid as it is a matrix structure. The line of leadership is not defined and this results in high administrative cost. Further there can be confusion between the manager and the subordinate as its is a cloudy formation. Hybrid organisational structure Merits: This type of structure helps the organisation in making coordination among the employees and the management. As different departments are organised and coordinated this results in overall achievement of the organisational goals. Demerits: It enables the possibility of conflicts which further increase the administrative cost and the response to the situations is very slow. 8
Task 3 P4 Positive and negative impacts the macro environment has upon business operations Source:PESTEL ANALYSIS 2018. Every organisation which provides their products and services in many countries have to suffer the impact of macro-environmental factors. This is the factor which affect the purpose of the organisation operation effectively (Hair et. al., 2015). The managers of the organisation needs to exercise the regular check over the external factors of the business. For this the management has to use various tools to effectively succeed all the external factors of the business. The mosteffective tool used by the organisation is PESTLE analysis. Positive and negative effects of different external factors are defined below: Political: It is the factor that effects the business operations of the company. This defines the political scenario in the country. The policy created by the government affects the busienss in both positive as well as negative way. For instance if the government make the policy in which the tax rate are increased for the furniture products then it may result in decrease in the demand of IKEA. While on the contrary if the tax rate is decreased then it will result in increase the demand for the product that they are selling. This will result in increasing the profitability of the business. Economic:For any business to be successful the most important factor is economy. Here the performance of IKEA depends on the fact that how will the economy perform on the coming year this will result in making long term policies for attaining the overall objective of the 9 Image 1 : Pestel Analysis
business (Bah and Fang, 2015).For example if the economy is facing the problem of inflation the purchasing power of the customer will decrease resulting in reduction of demand of the product . While if there is reduction in import rate it will help IKEA to buy the raw materials at a relatively low cost and will help the company in selling the product at lower cost. Social:The business is affected by the change in the customers preference and how the society sees the product . There are various social environment which includes cultural trends, demographic, population analysis etc. The company has to analyse the customer wants and the way he wants the product to be developed. For instance the demand of the product may rise if the company starts to manufacture the products fulfilling the requirements of customer's. Technological:variousorganisationfacethemarketfavourablyandunfavourably depending on the sudden change in technological factors. The organisation should regularly make the efforts to adopt the technology that will avoid the market failure and make the firm more productive.For example if IKEA uses the innovative technique and make new products that suits the demand of the customer with the help of technology then it may result in decrease of cost of manufacturing and will help the company to obtain competitive advantages. While on the other hand if company fails to change according to the environment then it will result in decrease in demand of their product. Legal:Their are certain laws and regulation made by the government of the country that every organisation has to follow while operating their business.(Deasy et. al., 2016). For example if the government changes the labour laws, consumer laws, safety and standard laws then the organisation has to follow these laws in order to operate in the country. Environment:Every organisation should prevent the excessive use of environmental factors for the smooth running of their business. Recently the many organisation has been closed down because they were not following the environmental laws. For instance IKEA has to close down one of the busienss because they were causing harm to the society and the environment. So if the company wants to run for longer term than they have to check the environmental factors on the regular basis. 10
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Task 4 P5 Internal and external analysis of organisation Internal and external analysis of a company can be conducted by the managers or marketers of a company in order to analyse that what type of factors may affect the operational effectiveness of the organisation (Craig and Campbell 2012). There is a particular technique for such type of examination which is SWOT analysis in which all the strengths, weaknesses, opportunities and threats of the business entity can be determined by the marketers. It help to formulate effective strategies so that growth opportunities can be grabbed, weakness can be converted in to strengths and all the threats can be dealt effectively. It is very important for the businesses to have proper information of environment so that the activities can be performed effectively. As IKEA is an International Group of leading furniture retailer in UK and it was established in year 1943, it is very important for the company to analyse external as well as internal environment so that all the results of the processes that are the part of organisational operations. SWOT analysis for the company is as follows: Strengths: The biggest strength of IKEA is that it has clear vision that help it to be more transparent to the customers and increase their satisfactions level by providing them such products and services that are totally different from its competitors. The company has a clear concept which has resulted in the enhanced performance of the organisation and has reached to the list of top retailer of furniture. Brand value of the company is very high currently it is at the 46thposition in world in brand value. Financial strength of the company is very good as there are various brand loyal customers are there that are retained by IKEA. The products that are offered by the company are of good quality and manufactured with latest design so that customers get attracting furniture items (Bryman, and Bell 2015). The products that are provided by the company are cost effective and value for money as those are manufactures with good material. Weaknesses: As IKEA is a large company and operating its business in various countries that keeps it to be in troubles like corruption that may affect its market image. 11
IKEA is focused to provide good quality items on less cost to the customers but some timesit is notpossible and that time, thismay leave anegative impacton the organisation's image. It is not possible to follow all the standards of the countries where the business in executed by IKEA, this affects the operational capacity and also may increase cost for the company. Quality of the goods is now decreasing and the organisation is not not bale to provide the products that are provided earlier by it. Opportunities: In the market demand of eco friendly products is continuously increasing if the company starts to offer such type of products than it may help to attain the growth in market. Customers are becoming cost conscious and they are willing to opt such type of products that may fit in their budget. Threats: Laws by the government of UK are changed frequently and it is not possible for the company to adopt all the laws faster as it takes time. Enhanced income level of customers led them to trade higher in market chain. The competition in the market has become intensified and it may result in decreased sale of IKEA. As IKEA is providing the products on low cost and this model has been copied by its rivals and they are trying to capture the market share of the company. P6 How strengths and weaknesses interrelate with external macro factors. As the company desire to expand it s business in different countries and market that has enabled them to stabilise their business and increase the companies brand loyalty in the market (Boons and Lüdeke-Freund 2013). The strength of the company helps them to move in a positive direction in the world of competition and help them to grab the class and quality products which increases its ability to attract the maximum customer. The innovation plan of the organisation also enables them to meet the customer satisfaction to the fullest. While on the contrary the company has some weakness which provide them the ability to increase the business utility and operations. As the company is supplying low quality of products then before which is making the 12
customer satisfaction. The company is charging higher price for the products as compared to there competitors. So for increasing the profitability and turnover of the business the organisation needs to focus on weakness that they have. CONCLUSION From the above project report it has been concluded that business environment is set of factors that may affect the operational efficiency and performance of organisations who are operating the business in the market (.Bharadwaj et. al., 2013). It is essential for the companies to analyse impact of internal and external environment in order to enhance performance of business entity. For this purpose the organisation can conduct SWOT and PESTLE analysis so that information of market conditions can be gathered. Both the analysis can guide managers to form strategies that help to reduce negative impacts of internal as well as external factors. 13
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