Retail Business Environment Analysis

This assignment requires students to analyze the operational environment of a retail firm, considering the impact of micro and macro environmental factors. It involves identifying key stakeholders, analyzing market trends, and evaluating the firm's strategic position in the market. The assignment also covers the importance of business process management systems and the value of line-caught attributes in the UK supermarket industry.

BUSINESS AND
BUSINESS
ENVIRONMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
P1 A. Types of organisations..................................................................................................1
P1 B. Business purpose and supply of goods and services....................................................3
P2 A. Difference between micro, small, medium-size and large enterprises.........................3
P2 B. Scope and Size of Organisations..................................................................................4
P3 Organisation structures and functions on the basis of different factors............................5
a) On basis of profitability......................................................................................................6
b) Complexities of transnational, international and global organisation structures...............7
c) Functions relating to overall mission and objectives.........................................................8
P4 Positive and negative impact of macro environment using PESTLE...............................9
P5 Internal and external analysis of UK Supermarket.........................................................11
P6 Strength and weakness interrelate with external macro factors......................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
The environment in which business operates is changing tremendously affecting
operations of organisation. Business environment comprises different internal and external
factors which affect strategic business decision making. In today's changing environment,
organisations are a vital part of society as they generate employment for the community and can
be seen as an important source of economic growth. Organisations come in many sizes, forms,
types and operate in different environments.
For accomplishing the purpose of the report, different organisations are taken into
consideration and the impact of environment on their performance is evaluated.
P1 A. Types of organisations.
There are various types of organisations which have different scale of operations and
purposes to be fulfilled impacting the economy (Hilton and Platt, 2013). There are three main
types of organisations prevailing such as profit generating firms, non-profit making business
units and non-governmental organisations.
The UK economy has all three sections of organisations working impacting its
environment and growth rate.
Profit based organisations:
Any organisation whose prime motive is to earn money is known as profit making
organisations. Being a trading company, Asda is a merchandise and grocery retailer of British. It
is amongst the top three retailers in terms of profits. It earned £21,000 million revenue in the
year 2017 and has approximately 600 stores working selling daily utilities to customers. The sole
motive of Asda is to generate wealth for its shareholders and investors thereby, reducing debt
amount for company (Gouldson and Sullivan, 2013). The company starts its operation in 1965
with just one store and expanded to 600 stores till date thereby making huge profits.
The company diversified in different sector and has Asda supercentres, Asda living, Asda
petrol etc. Each different segment generates their own profit thereby contributing to GDP of UK
economy providing employment to a large section of society. The company has involved internet
and grab around 35% or market selling groceries online. However, the advantage of home based
shopping has provided Asda competitive advantage over others thereby generating revenue.
Lidl is a discount supermarket German based retail store having 1000 stores globally. It
has been incorporated in year 1930 serving employment to around 300,000 employees (Iskanius,
1

Page and Anbuudayasankar, 2010). It is the fifth largest retailer store selling discounted products
and had a sales revenue of around $85 million in year 2011. Lidl being a part of Schwarz Group
has a brand image which helps in generating profit for the company.
Non-profit based organisations:
An organisation or business unit which operates on a said objective that is to serve the
society or community thereby making only that much profit which is necessary for carrying out
its operations is known as non-profit organisations (Hilton and Platt, 2013). The NHS or
National Health Service is a public organisation constituted in 1948 and operates in England,
Wales, Ireland and Scotland providing health care services to all. The purpose of NHS is to
provide free of cost health services to needy and poor people. It focuses on rendering routine
health check-ups, emergency treatments, sole treatments, etc. to people irrespective of their
financial condition in and across UK.
Being a non-profit making organisation it is funded mainly from government taxation and
contribution made by National Insurance. It is a major employment provider which accounts to
60% of budget being distributed in form of salaries (Iskanius, Page and Anbuudayasankar,
2010). The NHS being the system of health aid focuses on building a strong community of active
staff who provides aid as and when needed to any place or in any situation.
Non-governmental organisations (NGOs):
NGOs are not constituted by government though being a non-profit making organisation.
These organisations are formed by either group of people or individuals whose aim is to serve
the society and do not require any legal formalities to start its operations as they are not a part of
government (Gouldson and Sullivan, 2013). Their focus is to develop the society by providing
education, health and safety, eradication of poverty, etc.
The Oxfam founded in the year 1942 is an organisation formed through integration of 20
charitable concerns whose motive is to eradicate poverty globally. The company directed by
Winnie Byanyima is situated in England and operates globally. It emphasizes on providing basic
amenities, sustainable resources, security, basic information and recognition to all. The company
operates through various shops located globally which sells fair trade and donated items. It has
around 1200 stores providing fair-trade items and necessary products which include CD's, books,
instruments, food and toys which will enhance their life. Though totally based on sponsorships
2

and charitable work for earning so as to help the society, Oxfam is an NGO responsible for
uplifting community (Iskanius, Page and Anbuudayasankar, 2010).
P1 B. Business purpose and supply of goods and services.
The business purpose of Asda and Lidl being a profit making organization has a defined
purpose to enhance its scale of operations so as to increase its sales figures. On the other hand,
both NHS and Oxfam has a similar purpose of serving the society in one form or the other. The
NHS and Oxfam has a sole motive of uplifting the people of society by providing them proper
healthcare and education facilities so as to enhance their standard of living.
The Asda and Lidl being a multinational retail supermarket companies are engaged in
supplying of daily routine goods and services to customers. Both the companies are engaged in
production of goods for profit making whereas NHS and Oxfam are service providing
organization which renders services for free.
P2 A. Difference between micro, small, medium-size and large enterprises.
Micro Enterprise -
These refers to the smallest shops in localities with minimal workers and small capital
investment. They are usually high in numbers as no formal training is required and small
investment is engaged.
Small Enterprise -
In today's era, small businesses still have a huge number of entrepreneurs running their
own family businesses or start-ups. Small business also known as the survival ventures have
limited resources and is solely responsible for all the risks and rewards of his or her business
venture. The business usually has less or no premises with few assets of its own and majorly
function on cash basis.
Medium-size enterprise -
Medium-size entrepreneurship are those businesses which have said mission, vision and
objectives clearly defined. They focus on rapid growth of the organization with increasing
business without incurring additional costs. Such Medium-size entrepreneurs focus on high
production, quick and easy distribution, faster networks and huge infrastructure availability to
make larger profits in the long run.
Large enterprise -
3

Large entrepreneurs are core innovators and high risk-takers which leads to evolvement
of new business ventures. Large entrepreneurship may even alter the competition through
tracking the external changes arising through economic and political instability. Such
entrepreneurs possess a niche market and influences cost to company. Below is a detailed
example of all 4 organisations-
Range of products and services of Asda with total number of employees- it provides the retail
goods including groceries, clithings and food items. Asda currently has 180,000 employee's.
Range of products and services by Lidl with total number of employees – It is also a retail firm
providing the goods including groceries, clothings and food items. The number of employee's of
Lidl is 315,000.
Range of products and services by NHS with total number of employees – it product and services
ranges from primary care, in patient care, eye care dentistry etc. It is the largest health care firm
in UK with work force of 1.4 million employee's.
Range of products and services by Oxfam with total number of employees – it works for
providing the proper livelihood, food, shelter, and rights of people. It has approximately .98
million volunteers.
P2 B. Scope and Size of Organisations.
The goals and objectives define the size and scale of operations that business will fulfil.
Every company has certain emphasizes on its operations whether it is profit making, non-profit
or voluntary organisation. The company decides its size and scope based on the activities it
performs. Either a small, medium or micro enterprises works to fulfil an aim which helps in
generating profit and satisfaction.
Micro enterprises are small business units comprising of small capital and few employees
(Hilton and Platt, 2013). These firms add value to the overall economy by enhancing income and
reducing cost of operations. Small enterprises or businesses are operated individually and
incorporates small number of employees thereby generating smaller revenue. The size and scope
of these concerns is small as they are owned privately as proprietorship or corporation. On the
other hand, medium organisations have a moderate scale of operations and an average size
employing minimal employees necessary to carry out operations. They have usually greater
investment of capital which generates higher revenue (Gouldson and Sullivan, 2013).
4

The Asda and Lidl has a large size of business concern generating revenue in millions by
providing groceries and merchandise to customers through in store and online facilities. Being a
large organisation it has a huge scale of operations which is carried out with the help of
employees thereby integrating business functions as well (Hubka and Eder, 2012). Both NHS
and Oxfam have a single priority of helping the society through providing healthcare services
and education to all irrespective of their financial status. They operate on a larger scale
performing services for the people.
Market share:
The term marker share refers to a particular portion which has been grabbed by a
particular company or in other words loyal customers of a company residing in a particular
market is known as market share. Asda incorporates around 17.5% of total market share and is
among the four big supermarket stores. Being one of the leading grocery and merchandise store
the company earns a net total income of £800 million in 2016 thereby employing 160,000
employees all over (Grundvåg, Larsen and Young, 2013). Lidl has grabbed 7.5 % market with a
huge brand image and its positioning as a discounted supermarket. The NHS and Oxfam
generally contribute to economy by minimal market capture.
Profit share:
Being a large organisation the company shares profits from top management to all
workers in a valuable proportion (Iskanius, Page and Anbuudayasankar, 2010). The revenue of
£40 million recently was paid as staff salaries as well as a portion of it was invested in new
shares. Lidl has seen a highest footfall which has increased its sales to 16% thereby enhancing its
profit margin. Asda has grabbed a profit share of approx 25% in the last year.
Growth and sustainability:
The growth and sustainability refers to the increment in sales margin of a company for a
particular range of years is same or equivalent. Such stability in growth helps in achieving
sustainability by business concerns. Asda is experiencing growth in sales as the economy is
getting stable. The sustainability of growth from 600 stores of different sizes and formats has
made Asda achieve heights in the last quarter (Business Environment, 2017). Both Oxfam and
NHS help in growth of economy by providing education and standard of living to people.
Though with growth of economy and eradication of poverty, Oxfam faced a drastic condition in
5

certain regions (Iskanius, Page and Anbuudayasankar, 2010). Lidl has seen exceptional growth
in the coming years.
P3 Organisation structures and functions on the basis of different factors
On the basis of functionality, there is multiple variation of the organisations that operates
in the market. Thus, to handle the better share of the market, these organisations play a very
crucial and vital role as per the needs and demands of the company. The organisational structure
is the setup or framework of an organisation according to its functioning and capabilities.
Effective following of organisational structure will help the firm to have high productivity and
functional effectiveness to perform the business operations.
Some different organisations on the basis of scope are:
a) On basis of profitability
 For profit organisation: These are the organisations that will work for the overall
functionality to gain a better profit margin and meet better handling of business
operations that operates in private sector. They are basically owned by single individual
or group and don't have any sort of collaboration with the governmental or public bodies.
Although they are regulated by state, it doesn't share the profit with government. This
organisation primarily works in fashion, retail or technology sector (Schaltegger and
Wagner, 2017). For example, ASDA. The better organisational structure is the effective
handling of the different business operations like manufacturing, marketing and decision
making. The structure of ASDA is structural or functional involving the different officers
and BOD, managers and employees. This will help the firm to gain a better productivity
and better channel of communication process, helping the firm to meet the operational
requirements of the organisation in a very effective way. But the drawback is that it
prolong the communication process from lower level to top management.
 Not for profit organisation: it is the organisation which is not set or established to gain
the financial gains. They will work for the public benefit and does not keep the profit
with them. They utilize the product and services for the development of the better product
or services for the people or the society and will help in better handling of the different
operations. They may or may not work in the collaboration with local government for the
functionality. To improve the standard of living of people’s life. Such organisation works
in medical or social care sector. For example, NHS has a matrix structure that will help in
6

better interlinking of the organisational functions and helps the firm to manage the
requirements of the clients and stakeholders in a better way. It helps in better execution of
skills and knowledge. It will also help in better interlinking of the organisational
functions and helps the firm to manage the requirements of the clients and stakeholders in
a better way. Although, the complexity of the matrix structure may lead to confusion and
communication gap, which is a major disadvantage.
 Non-governmental organisation: This involves the organisations which works for the
benefit of people but is not in collaboration with the local governmental body. Such
organisations may or may not work for the financial gains but they particularly work for a
specific purpose like child and women's health. The financial and other resources, that are
been owned by the organisation will be gained by the means of donations, grants or
memberships. For example, Oxfam has divisional structure that will help the firm to gain
a better productivity and handle them in a better way. This will not only help in better
utilization of the skills and knowledge and having a good communication on
organisational level. But the work process will be segregated and will be divided into
multiple departments which requires to be in regular coordination with each other in
order to avoid any negative impact.
On the basis of size and scope: On the basis of size and scope the organisations are of
following types:
 Micro business enterprises: This consists of the low scale of operations, that are been
taken for the effective growth of organisation. These are usually owned by a single
individual who will look after the business operation. The profit margin is limited and is
utilized for the growth of the enterprise. Also, the area of operation is limited to local
level (Sodeyfi, 2016).
 Small and medium level enterprises: This are bigger in scope and operational capacity
as compared to the micro level but are smaller than the large scale industries. This may
be owned by a single individual or a group of people and may be operational on the local
or the international level, depending on the functionality. This helps in meeting the needs
and demands of the users and helps it to gain sustainability. They consist of the largest
number of employee's and generate big number of jobs, supporting the financial growth
of the company.
7

 Large enterprises: Such firms have the high level of operational capacity and are owned
in either collaboration or in partnership. These organisations may or may not base on the
SME's for the gaining of employee's and raw material and will help the firm to produce
the major products and services. They generate high amount of revenue which is been
shared among the stakeholders of the firm.
b) Complexities of transnational, international and global organisation structures
Besides this, the international, transnational, multinational and global firms also operate
in the market, adding to the complexities and high level of the operations. They are as follows:
 International firm: While the international firms primarily work for import export
of goods and services, MNC's coordinate with the countries to lay their offices
and get the employee's on the local level to outsource their business. The
international firms are operational in more than one country.
 Global firm: The global companies lay emphasis on cost efficiency, productivity
and volume generation. The product uses the same coordinated process to
manufacture different products and services. One, central firm makes the global
strategies for the firm.
 Transnational Firm: Transnational firms are the most complex. The transitional
organisations invest in other companies, have a central decision making policy
and R & D to develop the products and services. They have a cost effectiveness
and utilize the available resources in a better way. They also lower the labour cost
and develop deep cultural understanding by generating jobs.
The various business functions lay a great emphasis on the growth in the operational
capacity of company, contributing to their growth and development and attaining of their
business objectives by the firm. The implementation of various organisational structure like
matrix or functional structure will help the business organisation to carry out its operations in a
better way and meet the organisational targets set by the various types of firms.
c) Functions relating to overall mission and objectives
This is on focusing upon the mission and vision of a chosen retail sector enterprise called
ASDA, where it is aimed at becoming the best value retailer in Britain by providing affordable
services to the customers that together meets their exact needs and demands. Considering this, it
8

is important to look into its undertaken functions and the way they strive to meet out the set
organisational goals of ASDA, as stated below- Human resources- This is one of the most assistive and contributory function of a
business where ASDA’s human resource personnel’s together tends to hire the best
possible manpower resources to carry out their operation. It involves framing effective
strategies to recruit a talented set of workers who can easily meet out the stipulated
aims of the organisation. Marketing- This being one of the most important function of almost all sort of
organisation evident the growth of a business, as in the case of ASDA, whose
marketing personnel’s are known to create and implement effective marketing
strategies. It is with a foremost agenda of enlarging the base of customers with effective
strategies design to persuade them to buy the products offered by the company. This
usually involves strategies like advertising via social media, TV and brochures, etc., as
some traditional promotional methods. Operations- This involves the operational functions of ASDA with a prominent
existence of its research and development (R&D) area to fulfil the undertaken
objectives of the organisation. It is with a primary goal of carrying out an extensive
research to determine the changing requirements of the consumers and accordingly
design the products.
 Finance- Lastly, this segment also plays a crucial role in meeting the organisational
goals by framing a budget which satisfies all above specified functions of the business,
in the most desirable way. A finance department is responsible to gather sufficient
amount of funds to carry out the business activities in the best possible manner and
hence plays a greatest role in attaining the framed aims and objectives of ASDA.
P4 Positive and negative impact of macro environment using PESTLE
The PESTLE is used to have the effective analysis of macro environmental factors on the
various operations of the retail firms in UK. The analysis is as follows:
Factors Positive impact Negative impact
Political Factors like Brexit The positive impact of the
political factors will be that it
will help the firm to gain the
The major drawback is that
any change in the political
factors on the local as well as
9

better sustainability in the
local as well as international
market by the retail firm
(Chang, 2016). Besides this, a
good political support will
help the firm to grow and
develop in market in a much
better and significant manner.
It will attract maximum
number of customers for the
firm.
the international level will lay
a major impact on the overall
functionality of the company
that may lead to the reduction
in its profitability and
operational capacity. Any sort
of glitch or restriction from
political group in country may
have an adverse effect on
overall functionality the cited
business firm.
Economic factors like
exchange rates and foreign
investments.
The gaining of the foreign
investment will help the retail
firm in UK to have a better
profitability and meet the
requirements of the
organisations in a better way.
The differences in the
exchange rates will lay the
deep and significant impact on
the operational capacity of the
company and the profitability.
Any alteration in exchange rate
will lay a very deep impact on
the profit generation of the
company.
Social factors including
fashion trends, customer
perception and population
demographics
The good perception and
social economic growth of the
company will help the firm to
gain the better trust level and
meet the handling of the
different operations which will
help in handling a wide range
of operations meeting the
requirements of the customers
in a better way. Besides this, a
Any change in the social
perception or fashion will lay a
stressful situation over the
retail firm like ASDA to adopt
the ongoing fashion trends to
maintain the sustainability in
the market. Also, any sort of
change in consumer’s
perception will also lay an
impact on the operations of the
10

good relation of firm with
different social groups in a
country or its market will help
the firm to gain a better
productivity and profitability.
company. Any sort of
occurrence of difference with
the social groups in society of
a nation will lay a very deep
and significant impact on
overall growth and
development of retail firms.
Technological factors like
automation, innovation, social
networking etc.
The better adoption of the
latest technological factors will
help the firm to meet the
operational requirements and
production capacity of the
company. Besides this, the
usage of better social media
platforms will help in gaining
the appropriate marketing
platform and help in
establishing better connectivity
with its customers.
Any sort of technical glitch or
issuer can impact the overall
functionality of the retail firm
like Sainsbury's or M & S.
Other than this, the online
security is the major issue that
is to be taken into effective
consideration by the business
entity that may impact the
functions in improving the
operational capacity of the
organisation (Huang-Horowitz,
2015).
Legal factors like employment
law, contract law, health and
safety regulations
Retail firms like ASDA,
Sainsbury's and Tesco plc etc.
has to take into consideration a
wide variety of legal
obligations. This will help the
company to maintain the
standards that are been set for
the products and services and
meet the customer's
requirements in a better way.
Any legal issue may affect the
overall operations of the
company and will help the firm
to take into consideration a
wide variety of business
operations. Failing to maintain
the legal aspects in the
organisation may lay major
consequences on the company,
impacting the productivity and
11

profit margin.
Environmental factors like
CSR, green transportation and
ethical handling of business
operations.
With the rise in environmental
concerning customers, the
retail firms in UK has the
major advantage to adopt
better and green measures to
attract maximum number of
customers and fulfil its CSR
towards environment.
The retail organisation has to
look after the various
environmental factors in order
to maintain the trust level and
environmental standards in the
market.
P5 Internal and external analysis of UK Supermarket
In order to conduct internal and external analysis of UK Supermarket specific tools such as
SWOT and Porter Five Force model will be use. The internal analysis of both the organisations
is described below:
SWOT analysis of Lidl
Strengths Weaknesses
It has a private label and offer efficient quality
of products.
Strong online presence and online marketing
Captures all segments of customer by
providing food at reasonable price.
Over 10000 stores across Europe.
Over 20000 employees across the stores
(Lasserre, 2017).
Relatively small as compared to other brands
such as Tesco, Aldi and Asda.
Lack of global presence because of few chains
of stores.
Lack of customer support and care.
Lack of skilled employees and manpower.
Tight regulation in UK market economy.
Weak Management
Opportunities Threats
Has potential to increase number of stores in
European Markets.
Expanding into growing economies like
Africa, Asia etc.
International expansion of other brand would
increase competition
Price war with other retail chains brands
Change of government policies and regulations
in the retail industry (Hirst, Thompson and
12

Bromley, 2015).
SWOT of Asda
Strengths Weaknesses
Wide range of products and services provided
to the customers.
Marketing campaigns are amazing.
Online presence and gather customer feedback
by using social media networking (Rothaermel,
2015).
Socially responsible for through CSR
initiatives.
More than 140000 employees working at over
500 stores.
Asda have innovative culture and efficient
policies for retention of employees.
Use of superior technologies and known for
economies of scale.
Lack of international stores.
Their ability to sell prices have restricted their
entrance is few countries as the country fear a
competition with local vendors.
Asda does not have mini stores like Tesco
express.
Asda does not have loyalty cards in order to
retain customers.
Opportunities Threats
Asda has immense opportunities to upgrade
online facilities which help in increasing
customer base.
Asda has enormous opportunities to expand
their branches in both UK and in other Asian
and American countries.
Threats of competitions always influence the
growth and productivity of Asda.
Consistent price cut from competitors such as
Tesco (Kew and Stredwick, 2017).
Growth of independent and small scale online
retailers.
13

From the above analysis it can be understood that Supermarket incorporated in United Kingdom
possess various strengths, weaknesses, opportunities and threats that helps them to make
continuous improvements and raise the national economy of the country
External analysis
For external analysis of both the supermarket of UK Porter five force model will be used which
is described below: Threat of new entry (High): UK supermarket industry has consent threat of new entry.
Government implementing and initiating new policies that helps small and medium size
organisation to enhance their business productivity and profitability (Ellickson, 2016). Buyer Power (High): Consumer power affects the growth and development of
supermarket sector of United Kingdom. Due to increase in number of different brand
stores in the country, consumers have various alternatives to choose from. Threat of Substitution (High): There are numerous supermarket in UK such as Tesco,
Aldi and Sainsbury’s. Lidl, Leeds, etc. which offer efficient quality of products to the
consumers (Lasserre, 2017). Thus, there is high threat of substitution for UK supermarket
industry. Threat of Suppliers (Moderate): Suppliers provide resources to supermarkets and helps
in distributing the products and services to customers (Hirst, Thompson and Bromley,
2015). There is moderate threat of suppliers for UK supermarket industry as often large
supermarkets dictate the price they pay to suppliers.
 Competitive Rivalry (High): There is high level of competition in UK supermarket
industry (Rothaermel, 2015). Many big players such as Tesco, Sainsbury’s, Aldi and
Asda have captured majority of markets and many new small and medium size retailers
are evolving in the market day by day.
P6 Strength and weakness interrelate with external macro factors
In order to sustain in the competitive environment, UK supermarket industries have to
deal with many political issues, economic uprising and changes in social trends, technological
advancements, transformations in laws and policies for environmental protections. These all
macro factors affect the organisational growth and productivity drastically (Ellickson, 2016). The
strengths of UK supermarket industry are to provide high range of products at optimum price and
efficient quality. Due to governmental policies and norms, it is the duty and responsibility to the
14

management of supermarket to provide quality products and services to the customers. Due to
BREXIT vote, the political conditions in United Kingdom become unstable and many global
organisations who have established their business in UK began to leave the country (Kew and
Stredwick, 2017). This lowers the competitive pressure to an extent. The economic policies of
UK are feasible for doing business operations in the country efficiently. UK supermarket
industry is now flourishing in the country due to agile policies and legislations. Government of
UK appreciate technological enhancement and digital revolutions. In this context, majority of
supermarket in the country have online presence and begin online trading of products and
services within the country.
Moreover, with the help of advance technologies and interventions the management able to
enhance the quality of products and services adequately. In order to sustain in the competitive
environment of UK, the supermarket industry has to follow specific rules and regulations (Trott
and Simms, 2017). The strengths of UK supermarket industry are they adapt to the domestic
environment and follow the all rules and regulations in order to avoid any legal consequence.
Environmental protection is the key issue that must be consider by each and every industry or
sector while incorporating in UK environment. Thus, in this case many of the organisation such
as Lidl, Aldi, Asda, Sainsbury, Tesco and Leeds has developed specific norms and uses
recyclable products in order to enhance the protection of environment. Furthermore, these
organisations contribute specific amount as CSR activities to raise awareness among citizen
regarding environmental protection. Though, market fluctuations and volatility impacts on the
growth and development of these organisations but due to efficient employees and effective
management, the UK supermarket industries are flourishing in the domestic and global economy
adequately.
CONCLUSION
Thus, it can be concluded that the business environment plays a very crucial and
significant role in the operations of a retail firm. The scalability and scope of the different size of
operations and their types operational in the market helped in gaining better insight of the
operations. Besides this, the impact of the micro and macro environmental factors on the retail
firms in UK helps in maintaining the quality of their business functionalities.
15

REFERENCES
Books and Journals:
Chang, J.F., 2016. Business process management systems: strategy and implementation. CRC
Press.
Ellickson, P.B., 2016. 15 the evolution of the supermarket industry: from a&P to
Walmart1. Handbook on the Economics of Retailing and Distribution, p.368.
Gouldson, A. and Sullivan, R., 2013. Long-term corporate climate change targets: What could
they deliver?. Environmental science & policy. 27. pp.1-10.
Grundvåg, S. G., Larsen, T. A. and Young, J. A., 2013. The value of line-caught and other
attributes: An exploration of price premiums for chilled fish in UK supermarkets. Marine
Policy. 38. pp.41-44.
Hilton, R. W. and Platt, D. E., 2013. Managerial accounting: creating value in a dynamic
business environment. McGraw-Hill Education.
Hirst, P., Thompson, G. and Bromley, S., 2015. Globalization in question. John Wiley & Sons.
Huang-Horowitz, N.C., 2015. Public relations in the small business environment: Creating
identity and building reputation. Public Relations Review. 41(3). pp.345-353.
Hubka, V. and Eder, W. E., 2012. Design science: introduction to the needs, scope and
organization of engineering design knowledge. Springer Science & Business Media.
Iskanius, P., Page, T. and Anbuudayasankar, S. P., 2010. The traditional industry sector in the
changing business environment–a case study of the Finnish steel product industry.
International Journal of Electronic Customer Relationship Management. 4(4). pp.395-414.
Kew, J. and Stredwick, J., 2017. Business environment: managing in a strategic context. Kogan
Page Publishers.
Lasserre, P., 2017. Global strategic management. Palgrave.
Rothaermel, F.T., 2015. Strategic management. McGraw-Hill Education.
Schaltegger, S. and Wagner, M. eds., 2017. Managing the business case for sustainability: The
integration of social, environmental and economic performance. Routledge.
Sodeyfi, S., 2016. Review of literature on the nexus of financial leverage, product quality, &
business conditions. International Journal of Economic Perspectives. 10(2). pp.146-150.
Trott, P. and Simms, C., 2017. An examination of product innovation in low-and medium-
technology industries: Cases from the UK packaged food sector. Research Policy, 46(3),
pp.605-623.
16

Online:
Business Environment. 2017. [Online]. Available through:
<http://download.nos.org/srsec319new/319EL3.pdf>.
17