Business And Communication Theory Report

Business
Communication
1

Table of Contents
INTRODUCTION...........................................................................................................................3
BODY..............................................................................................................................................3
Part 1- Diagnosis and Reflection.................................................................................................3
Part 2 - Literature Review........................................................................................................5
SUMMARY/RECCOMMENDATIONS........................................................................................6
Part 3- Action Plan.......................................................................................................................6
REFERENCES................................................................................................................................8
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INTRODUCTION
Business communication is defined as process of transferring data and information among
people within as well as outside organisation (Bovée, Thill & Raina, 2016). In current scenario,
there is rise in barriers at workplace due to improve communication, lack of poor management
and so on. These have impacted business and their activities and operations. It is very important
to solve such issues and achieve business goal and objectives. The different test has been
performed to know about level of communication and ways for improving them in better way.
Report is divided into three parts such as diagnosis and reflection, literature review and action
plan where first represent tests, second determine issues and ways to solve it and lastly is making
action plan for it.
BODY
Part 1- Diagnosis and Reflection
It is very important for me to analyse my own communication in workplace through help
of different diagnostic tools to know about personality, stress management, learning style, active
listening, cultural skills and interpersonal skills (Coffelt, Baker & Corey, 2016). The score for
each diagnostic tool are as follows:
Jung Personality Test
It is defined as test which measures about similar concept of MBTI model. This identifies
about how you deal with people, make decisions and processing information. Jung personality
test also finds out psychological type in terms of introvert and extravert. After giving test, my
score for Jung personality test is introvert, intuitive and freelerjudger.
Interpersonal Skills Self Assessment
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