Organizational Structure and Analysis of M&S

This assignment delves into a comprehensive analysis of Marks & Spencer (M&S), examining its organizational structure, legal framework, and operational dynamics. It explores the interplay between various departments within M&S, highlighting their interdependence and individual contributions. Furthermore, the assignment conducts both internal and external audits to assess how factors within and outside the organization's control impact its business performance. A SWOT analysis is also presented, providing insights into M&S's strengths, weaknesses, opportunities, and threats.

BUSINESS & BUSINESS
ENVIRONMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
Covered in ppt........................................................................................................................1
TASK 2............................................................................................................................................1
P3 Organisation functions and its relationships.....................................................................1
Part 2: Report...................................................................................................................................3
P4 External audit of M&S......................................................................................................3
TASK 4............................................................................................................................................4
P5 Swot analysis of M&S.......................................................................................................4
Section 3...........................................................................................................................................6
P6 Interdependency of internal and external factors..............................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Every origination operates in the surrounding which are dynamic in nature and is known
as the business environment. It consists of both internal and external factors which has their
direct and indirect influence on the companies working environment. There are different types of
organisation which operates with distinct objectives and follow distinct organisational structure
accordingly. There are difference in the code of practice which is due to change in the type of
investments and scope of their operations (Chow, 2011). Mark and Spencer is is a known retailer
company which deals in different product line and is a privately owned company. It has its stores
in the different parts of the world which shows that the given organisation has good market
value. In the following report typologies of distinct variety of organisations will be discussed
along with their size, scope and motives.
Part 1
Covered in ppt
TASK 2
P3 Organisation functions and its relationships
Each association is constructed to execute its targets by working distinctive capacities.
M&S is one of the retailer driving organization of United Kingdom. This enterprise perform its
capacities in viable and precise way by making solid systems and designing. The authoritative
structure of organization incorporates such a significant number of principles, commitments,
regulations,positions, business exercises and programme. There are distinctive sort of
authoritative structure which are characterize as take after:
 Divisional structure: In this organization separate its capacities into various offices as
per the item, undertaking, work or land zones. This is additionally acclaimed as the best
structure of hierarchical (Craig and Campbell, 2012).
 Framework structure: Currently M&S organization is utilizing this authoritative
structure. With the assistance of master people in various branch of capacity organization
can without much of a stretch accomplish its objectives and targets. In this structure there
is perpetual association outlined which incorporates set of line through which
representatives report their work in various top to down practical structure.
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 Serviceable structure: In this there is primarily two positions which is staff and line. In
line position singular offers order to different representatives of the organization and they
are additionally in charge of progress and disappointment. Where in staff position
individuals takes request and summon from upper level and do work as indicated by them
inside the association. In the utilitarian structure as indicated by the general population's
position their work partitioned in association (Griffin and Pustay, 2012).
The top most piece of association is known as best level administration which assist in
balancing all operations of organization in compelling route by taking essential choices to
achieve objectives and goals. The upper lever director additionally offer summon to all workers.
Without objectives and destinations no association can improve its development or advancement.
The destinations of M&S organization are as per the following:
 To develop the customer satisfaction level
 Enhance the level efficiency
 Promoting employees skills
Discussed before are most vital destinations of the given organisation. The chief and
representatives of organization attempt such a great amount of labour to achieve hierarchical
objectives. All organization have its diverse divisions of capacities which help them to
accomplish wanted objectives. The M&S organization relate its hierarchical capacities with goals
(Carroll and Buchholtz, 2014).
 Sales and marketing: By utilizing this division M&S organization can publicize its
items and administrations at worldwide level. Organization can expand its number of
clients by taking help of offers group. Fundamentally, the business division do handle
work to discover the general population's needs and needs through which organization
create its items. With the assistance of this M&S organization can give best
understanding to their clients. The grid structure of organization can enhance its items
quality and furthermore give viable condition (Osterwalder and Pigneur, 2010). If
marketing division will conduct market research in appropriate way then it will assist in
making effective strategies for promotion. This will result in more brand awareness and
interested customers. It is very beneficial for sales team as more buyers will be aware
about the products of company so they don't need to put more efforts.
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 Production: The organization can deliver viable merchandise and enterprises in
methodical way by taking help of generation division. This office assist to keep up
rundown of accessible asset along these lines, that organization use them in appropriate
way. Marketing unit will help in this unit in determining the aspects that are to be
considered in manufacturing. Products could be designed as per demands of consumers
so it will attract more consumers. It is helpful in gaining more revenues through sales.
 Human resource : This division help in enlisting and choosing procedure of organization
to choose most qualified individual as indicated by work profile who can finish
authoritative destinations and objectives. By assessing execution of representatives
organization can give them tanning and improvement programs as indicated by their
necessity, which help to expand their work capacity. On the off chance that M&S will
have high talented works than organization can expand its productivity in certain time
frame. Lattice authoritative structure utilized by the refereed to organization which help
in decentralizing basic leadership. This department is responsible for hiring workers for
all other divisions. So, if they will hire capable workforce then it will improve
performance other departments. Such employees will put more efforts in attaining
objectives like profits, survival and growth in long run.
Subsequently, all these are most imperative elements of M&S through which
organization achieve its objectives and destinations in a particular era (Commander and Svejnar,
2011).
M2 – the interdependency of different organisation functions has both positive and negative
impact on the organisational structure of the company. The work get delays when it is dependent
on the other on the different side if there is no link among the functions every one can perform
their roles and can complete the task on time. Complex organisation structure also makes it
difficult for employees to communicate effectively.
Part 2: Report
P4 External audit of M&S
Pestle analysis is an effective business analysis tool through which it is analysed that
what are the changes taking place outside the organisation so that accordingly changes can be
made within the work place. It consists of those alterations in the present working conditions
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which are not under the control of management and in order to continue the operations it is
necessary that response to these changes are give as demanded. The PESTLE analysis of
refereed organisation is given below: Political factors: This factor incorporate different tenets and direction made by
government to control over all business exercises. Each business association is committed
to take after every one of the standards, in the event that they don't than they won't do
their business operations.
Positive impact- The most greatest positive purpose of this factor is that with the assistance of
this, each organization can demonstrate their obligations towards society and condition.
Negative impact- It is an obligation of supervisor of M&S to make their techniques and plans as
per polices of government. The association can not take any choice which hurt social care or
well-being, as indicated by this factor. Then again its negative effect is that it can influence the
authoritative operations at more elevated amount by persistent rolling out improvements in
impose rates (Wild, Wild and Han, 2014). Economic components: For M&S organization it is vital to settle costs of its items
agreeing the market or financial conditions. This components can likewise influence the
managing an account industry as, it incorporates efficient circumstance of individual and
also their pay level.
Positive impact- Constructive effect of this is organization give their merchandise or
administrations in low value with the goal that foundation individuals likewise get them.
Negative impact- Unfavourable effect of this factor is that , it diminish the hierarchical
efficiency and benefit. Social components: It is required by M&S organization to make their arrangements and
procedures as per the social welfare.
Positive impact- Greatest preferred standpoint of this is organization can make its altruism and
enhance its picture in commercial centre.
Negative impact- This factor incorporate all socio social condition. For this, administration make
mandatory for all organization to pay client social obligation. Technological factors : In the present time all organizations huge or little utilize high
innovation for increment their creation and productivity. M&S can likewise utilize high
innovation to expand their generation and in addition gainfulness. With the assistance of
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innovation organization can begin their online administration, for example, net keeping
money for its normal clients.
Positive impact- The positive purpose of this factor is that, the organization can record
imperative data online identified with their clients which can spare their opportunity and cost.
Negative impact- Association needs higher number of masters with specialized aptitudes to work
this capacities. Along with that there is need to invest huge amount on such techniques so it
raises cost of company.
M3: Pestle analysis of M&S shows that it is highly effected by the external changes as it is
operating globally. Alteration in the policy of any city in which M&S is operating effects the
total business of this organisation.
TASK 4
P5 Swot analysis of M&S
The business condition have negative or positive effect over the execution of workers or
association. Its chief duty to make their procedures or plans by considered ecological
components. The variables which impact execution of organization from inside, (for example,
investors, items or administrations, workers and polices) are known as smaller scale factors
which can be controlled by the organization. While, the components which impacts the
operations of organization from outside, (for example, social, political, legitimate and natural)
are known as full scale factors , organization have no power over them. So it is vital for Marks
and Spencer to assess this components who can impact the productivity or generation of
organization (Bryman and Bell, 2015). To examining smaller scale or large scale factors
organization take help of SWOT investigation. This can assess inside or outside parts of
condition who can influence position organization. The SWOT investigation of M&S is
characterize underneath:
Strength
 It is one of the UK's driving retailers with having million clients. By deals, it is the
biggest retailer which implies it has numerous coustomers. The brand esteem is high as
the clients who go to the high road like to go to M&S's as they can complete the entire
shopping in a go. They have their own particular marked names. It has more than 1000+
stores show crosswise over 40 nations.
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Weaknesses
 M&S's countenances solid rivalry from other retail marks implies constrained piece of
the pie. Being a prominent brand they have to shield their image from the issue of phony
impersonation of items. M&S's is out designed and not fulfilling the actual demands.
M&S's has numerous additional store spaces which are not loaded down with any new
and in vogue items (Babatunde and Adebisi, 2012). They takes after old methods as
opposed to following the new techniques. This expands the total expenditure and lessens
the operations proficiency. It is a recognition of clients that the organization offers
extravagant items (Cavusgil, 2014).
Opportunities:
 M&S's can build up their site. Solid online nearness is relied upon to help them in
encourage development by profiting it to develop pattern to shop on the web. They can
present new market sections that offer higher benefit. By giving new and popular items
company can increase the number of total customers (Trkman, 2010).
Threats
 Solid contenders are the most risk to the given organisation. They give high calibre as
well as esteem added items to assemble clients trust in the brand. Since the social
condition alters whenever it additionally changes the clients' tastes. It influences the way
of life and has great impact to what customer demands. Since the company is dealing
globally it is highly affected by the tax policies of the company.
M4 – through applying the SWOT analysis company can take better decisions as according to
the strengths of the organisations policies can be formulated. When all the threats are recognised
in advance planning can be done in advance for the same which may reduce the degree of risk.
Section 3
P6 Interdependency of internal and external factors
Strengths and weaknesses are two important factors of internal environment of Tesco. On
the other hand, external factors are concerned with several aspects related with outside
surrounding. It is very essential to understand the impact of external forces on internal operations
and decision making. This is required to reduce its negative effect on productivity and
profitability of company. Political and economic factors affects strategies because internal
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management of this organisation has to comply with government policies. Purchasing power of
buyers get affected due to any crisis in economy so it is required to consider these aspects in
pricing policies. If business will work as per social trends then it will help in creating more
strengths for company. Technology is another important aspect of outside world that is to be
adopted in production activities in order to provide quality products to users. Therefore, these are
some ways in which macro environment affects internal management.
As discussed above the given organisation has much positive points but the same is
effected if there is a change in the present external conditions (Wheelen and Hunger, 2011). It is
given that the prices of M&S are not much which shows that it has high demand but in case if
there is an alteration in the present economic conditions than it the sales of given organisation
will be highly affected. In this case company has no control over the change that took place and
will have to bear the loss. Apart from this if the political conditions are changed and the present
policies are not in the favour of firm than in that case too the business will get highly influenced
(Hamilton and Webster, 2015). Under this the opportunities which were earlier present for the
company will turn out of no use due to the fact that now market is not offering the same level
chances to grow.
CONCLUSION
From the above discussion it has been summarised that there are different types or
organisation like public, private and non profit organisation. Each has to follow different laws
and regulations depending upon the nature of their product and services. Organisational structure
of M&S is also discussed in detail which explains how different departments are interdependent
and function of each section has its influence on the other. Later the externals and internal audit
of the refereed organisation is also conducted which shows how the factors of surroundings
effects the M&S business as the factors which re present outside the boundaries of work place
can not be controlled and hence changes has to be done as per the requirement. SWOT analysis
which was conducted in the last is of great importance as it assist the refereed enterprise in
analysing its strength and weaknesses which further helps in taking corrective actions.
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REFERENCES
Books and Journals
Chow, A.T. 2011. Broadband network with enterprise wireless communication system for
residential and business environment. U.S. Patent 7,944,948.
Carroll, A. and Buchholtz, A., 2014. Business and society: Ethics, sustainability, and
stakeholder management. Nelson Education.
Craig, T. and Campbell, D., 2012. Organisations and the business environment. Routledge.
Griffin, R.W. and Pustay, M.W., 2012. International business. Pearson Higher Ed.
Osterwalder, A. and Pigneur, Y., 2010. Business model generation: a handbook for visionaries,
game changers, and challengers. John Wiley & Sons.
Commander, S. and Svejnar, J., 2011. Business environment, exports, ownership, and firm
performance. The Review of Economics and Statistics.93(1). pp.309-337.
Wild, J.J., Wild, K.L. and Han, J.C., 2014. International business. Pearson Education Limited.
Wheelen, T.L. and Hunger, J.D., 2011. Concepts in strategic management and business policy.
Pearson Education India.
Bryman, A. and Bell, E., 2015. Business research methods. Oxford University Press, USA.
Trkman, P., 2010. The critical success factors of business process management. International
journal of information management.30(2). pp.125-134.
Hamilton, L. and Webster, P., 2015. The international business environment. Oxford University
Press, USA.
Cavusgil, S.T., Knight, G., Riesenberger, J.R., Rammal, H.G. and Rose, E.L., 2014.
International business. Pearson Australia.
Babatunde, B.O. and Adebisi, A.O., 2012. Strategic Environmental Scanning and Organization
Performance in a Competitive Business Environment. Economic Insights-Trends &
Challenges.64(1).
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