This presentation discusses the launch of a catalogue app by IKEA and its impact on the market. It explores the features of the app, as well as the strengths, weaknesses, opportunities, and threats associated with it. The presentation also highlights how this innovation can solve customer problems and benefit the company.
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BUSINESS CASE
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Aim of the project The aim of this report is to study the launch of catalogue app by IKEA.
INNOVATION Market globalization is continuously increasing these days. Due to this reason every company needs to make innovation in their marketing approaches to maintain position in market. IKEA is making innovation in its marketing by launching its catalogue application in the market. Catalogue applicationis web applicationwhichhelps userto buy products online. This application will allow the customer and buyers of the home furnishing company to keep updated about latest releases of products, furniture , and home appliances. This app will let customer see how its products would fit in their homes and how they will look in reality. App can list different categories of the product , product specification. It will also include multimedia resources like videos and pics of the furniture and home appliances.
Features of Catalogue app This app will use a print catalogue which is placed on the floor to get a rough idea about products fitness in real life. This will let user a real experience like they are trying the furniture product in their room itself. From this app the IKEA can get customers feedback about the product . IKEA can conduct a research on the customer to determine the ned and expectationsofthemsothatappcanbeevolvedaccordingtotheir preferences. By conducting research they can identify the problem faced by the buyers when buying furniture and questions they have in mind like if the product will get fitted in their rooms or not. IKEA is planing to launch the print version of catalogue app which will featuremore than 50 page. Customer can scan with their mobiles to get supplementary information about the product
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Possibilities Strength of Catalogue mobile app: IKEA has solid financial position and good brand image in the market . Is also design attractive furniture products. Launching app will help company in gaining more customer attraction. Customers will have faster and easy access to furniture store. They can see the product online and experience the real life applicability of the product in their home. This app will make customer m easy to navigate thorough one product to another. By launching app the company can easily give information about the product to their customers. Ikeawould be able to achieve market leadership by launching app.
Possibilities Weaknesses of Catalogue mobile app: It is difficult to identify need and requirement of consumers due to which challenges will be faced in developing the app. Company will face issue like security of app. After downloading the app there is a long subscription process. Due to which some customer will never download the app. Text displays on the app is sometime difficult to read for consumer, so this is also a weakness for the app to be launched. Poor mobile optimization would also be a problem for the app
Possibilities Opportunities of Catalogue mobile app: Mobile app market is growing very fast. So this is will be proven strength for app to be launched by the company. There is huge market in demand of mobile application for everything that make the life of people better and easy going. So there is an opportunity for IKEA by launching app. Threats of Catalogue mobile app: There is fierce competition in global market and exclusive social media engagement of people. Apps have inimitable functions that leads users in difficult situation. Apps now a days required some basic information of the consumer ,so there is a possibility that customers of IKEA might not want to share the information.
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Business case document The problem innovation can solve :- New mobile Catalogue app by IKEA will solve various problems which are faced by the customer and buyers of the company. In a research conducted by the company in which 70% customer are facing problem like they do not know really how bog their room are for the furniture they bought. While some of the customers bought the wrong sized furniture. Company has also discovered in survey that their customers want to be able to test the products they get attracted to in the catalogue. Especially in the cases of bog furniture's .So these problems can be solved using catalogue app. This app will give the consumers to see how the products would fit into their rooms.
The app uses print catalogue which is placed on the floor to get approximate idea about the furniture fit. Its will give users areal life environment to create elevated picture. Thepicturethatappearonthescreenwouldmake customers to experience like they are in the customer's room. By this innovation of mobile application the company can enable its customers to test productsandthis practical purpose will really helps customers to see how their home s would look like. Theappisalsoprovidingtheprintcatalogueofthe furnitureproduct sothat customer can scan with their mobile phones to get extra information about the product they are buying . Using virtual floor in application,user can assemble the furniture in their mobile screen and see the furniture look and fitness in their room . Sometimepeoplefacetheissueofnotgettingall information about the furniture like quality , material used, bar codes of furniture etc. The app can solve this problem alsoin which all the information about the product will be made available on the app by the company.
Benefits of the innovation The app will provide more value to the customers of the home furnishing company. More customers will interact with business of the company by creating loyalty program on the app. The app will be proven cost effective for the customer. Customer time will be saved because they can deal online whatever they want to buy from the furniture store. Appwouldbeabletoconvincemoirecustomerbygivingvirtual experience of the product in their home. App will help organization in building stronger brand . Catalogueapp will aware consumers about the IKEA. By regularly interacting with the target market the app can foster customer's trust . The more audience trust the brand more they will committed to the brand. With an app IKEA can demonstrate the their users what their brand stands for. Company would be able to connect in better way with the customers. Thorough Cataloguemobile application , organization will always know what they are offering to the customers.
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It will provide an interface to the users to give the b est experience of deciding and examining that if they want to buy the product or not. Thisappwillhelpcompanyinnboostingitsprofits because when customer satisfaction increases ,sales also increases. Consumer base of the company will also increase by launching catalogue app. App will help company to inform user of new product and offers it have for their customers. Company would be able to stand out form the competition by launching catalogue app. Organization can reach out to younger competitors. By regularlysending emails and messages using app the company would get more customers . Consumers will havethe ability to changethe color of drawers and cabinets with one click, that feature will help better visualization of the product.
Delivery of the recommended solutions It is require d that Catalogue app for IKEA company should be designed and launched in systematic and strategic way so that it will help company to boost its selling. Here are some recommendations for company before launching mobile app: Company is required to evaluate the target audience like what benefit the audience will get by app,if Catalogue mobile app will make the company lead the global market. Organization should register its domain and create a landing page where they will launch their app . By claiming social media platforms company can popular the pap among audience before launch. They can use social media account like Facebook ,Instagram to post news about the new app launch and get feedback from various people on the internet. Venture can establish feedback loop for its new app by using several in app solutions. Company can notify its app availability using email messaging.
After launch of app organization should encourage ratings and review from people. Monitoringthegrowthoftheapplikenumberof downloads. Company should release updates of the app frequently. By sending regular updates company can solve issues which arrive during the use of app by customer. Organization should optimize the recurrence of marketing communication. By identifying tipping optimal value of app can be determine Company should get regular feedback from the customer by sending emails asking for reviews and ratings of the app. After launching the app IKEA should partner up with other app developer so they can expand the integrity of the app. Organizationneedtobeengagedwithitsuserand customersbyaskingquestiononsocialmediaand responding the queries put by the audience
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