Communication Breakdown at Pine Park

The assignment investigates how cultural differences impact communication at Pine Park, a healthcare facility. It examines various aspects such as diverse communication styles, attitudes, decision-making processes, and knowledge acquisition that lead to conflicts. The document proposes recommendations for the organization to address these challenges through training programs, conflict management tools, positive attitude cultivation, and cultural integration activities.

Running head: BUSINESS COMMUNICATION
Business Communication
Name of the Student
Name of the University
Author’s Note

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Table of Contents
Task 1...............................................................................................................................................2
Task 2...............................................................................................................................................4
Task 3...............................................................................................................................................6
References......................................................................................................................................10

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Task 1
Chris Brown
10 Downing Street, London
Zip Code: NR14 7PZ
Ph. No.: [phone]
[e-mail]
Date: 15.11.2017
Sandra Robertson
Fabulous Recruitment
Unit 16 Forestlands Business Village
Coronation Avenue
Basingstoke
RG21 4XJ
Dear Sir,
I am interested for the position of Hotel Manager at Luxury River Cruise, as per the
advertisement in 59777462. At present, I am working as a Hotel Manager in Convex Hotel, a
five-star hotel in Edinburgh. I believe that the experience and skill I have gained from my
present work position make me an ideal candidate for the Hotel Manager post in Luxury River
Cruise.
As a part of the job responsibilities of my present working place, I am responsible for running an
entire hotel that has 150 rooms for guests and suits, 15 conference rooms, 2 restaurants, a lounge

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and a heated indoor pool. In here, I have to optimally use the hotel resources for satisfying the
needs of the guests so that the hotel revenue can be increased. After that, I have to take care the
marketing jobs of the hotel like representing the hotel in the market place along with the
development of relations with vendors and suppliers. In addition, I have to perform various
statistical analysis of various information so that effective conclusion can be drawn. Apart from
this, I have knowledge in the jobs of HRM as I have to develop and implement the training
programs for the staffs. Based on all these, I have to send daily reports to the hotel owners.
Accurate forecast of revenues is also a part of my present job.
Apart from this, I have experience and knowledge in other fields also. I have worked as an
Assistant Hotel Manager in a four-stat hotel named QCQ Hotel where I was responsible for the
overall operation of the bank along with delivering the financial objective. I also worked as an
Event Manager, Office Statement and Volunteer in different organizations.
I am confident that my experiences and knowledge in various fields like hotel management,
HRM, finance and operation are qualifying me for this post of Hotel Manager, as I will have to
perform the same jobs in your company. I have also attached my resume with this letter. I look
forward to meet with you so that we can discuss on my qualification in more details.
Sincerely,
Signature
Chris Brown

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Task 2
Introduction
In this section, the overview of the report will be provided that will be based on the
various aspect of organizational culture and communication. More specifically, this part will
provide an overview of report.
Analysis
In this part, the major topic is to discuss about various cultural factors contributing
towards the communication breakdown in Pine Park. This section will discuss the major reasons
of communication breakdown in the company. The major factors are outlined under:
Different Communication Style
Different Attitude towards Conflict
Different Approaches of Task Completion
Different Attitudes
Different Style of Decision-Making
Different Approaches of Knowing
Recommendations
In this part, some major recommendations will be provided in order to avoid conflict in
the organization. The summary of recommendations is outlined below:

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 First recommendation is on providing training and development to the employees for
common language.
 The next recommendation is on the implementation of conflict management tools.
 The next recommendation is on the implementation of strategies for positive attitude.
 The last recommendation is on the arrangement of various occasions and programs for
conflict resolution.
Conclusion
In this part, the overall summary of the result will be provided.
References
References will be done as per Harvard style.

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Task 3
Introduction
Communication in the organizations refers to the process of sharing information among
the organizations people (Shockley-Zalabak 2014). The success of any business organization
largely depends on the effective implementation of communication strategies. However, several
barriers can be seen in the process of organizational communication. For this reason, cultural and
communication issues are considered as major issues. The main aim of this report is to analyze
and evaluate various cultural and communication issues in Pine Park. Based on the analysis of
problems, some recommendations are provided.
Analysis
From the provided case study, it can be seen that there are some major cultural and
communication issue in Pine Park. In today’s complex world, many factors shape the people all
over the world. Culture is considered as one of such important factors that has impact on people
all over the world. Culture plays an important part in the business organizations, as it is helpful
in the implementation of effective communication strategies. In the business organizations,
people from different cultures work together; and sometimes, it leads to the conflict of cultural
values. There is not any exception of this fact in case of Pine Park. According to the provided
case study, it can be seen that there are many cultural and communication issues in Pine Park that
are main reason for the breakdown of communication in the company. The major cultural and
communication issues are discussed below:

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Different Communication Style: In different cultures, people have different communication
style. In this aspect, a major communication barrier in Pine Park can be language. It may be
happened that the staffs and service users communicate in different languages. For this reason,
there is a massive communication gap in the organization. In this context, it needs to be
mentioned that different styles of non-verbal communication can be seen among the people of
different cultures. For all these reason, there is a massive communication breakdown in Pine
Park (Swain et al. 2013).
Different Attitude towards Conflict: People from different cultures manage organizational
culture in different ways. Some cultures consider conflict as a positive aspect and some cultures
take them as factors to be avoided. The provided case study shows the view of different
employees and service users towards the specific issue (Kawar 2012). This particular aspect
plays an important role in the breakdown of organizational communication, as the difference in
consideration is a major influencer in communication breakdown.
Different Approaches of to Complete Tasks: People of separate cultures have separate
techniques to complete tasks. In case of Pine Park, the service user is considering taking apple is
good for her health; at the same time, the nurse considers that taking apple is harmful for her
health and diet (Sommer et al. 2012). Thus, it can be seen that there is a difference in initiatives
that leads to the breakdown of communication in organization.
Different Attitudes: In different cultures, people have different attitudes towards the solving of
different problems. At the time of dealing with a conflict, one needs to care about the emotion of
the other people (Johns 2013). In case of Pine Park, it can be seen that different staffs and service
users of Pine Park do not care about the feelings of each other as they have very rude attitude

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towards each other. Thus, it can be considered as another major reason for communication
breakdown in Pine Park.
Different Style of Decision-Making: It can be seen that people from different cultures have
different decision-making style. Strong value of people works behind the decision-making
process of them (Carbaugh 2013). In case of Pine Park, it can be seen that the staffs as well as
the service users have taken the decision regarding the inconvenience without considering all the
necessary aspects. This can be a major contributor in communication breakdown.
Different Approaches of Knowing: Major differences can be seen in epistemologies across the
cultures. Epistemology refers to the process of knowing things. In case of Pine Park, it can be
seen that the service users and staffs have different ways to know things. They have different
knowledge about the same thing (Taylor, Nicolle and Maguire 2013). This aspect leads to the
development of conflicts. For this reason, it may be considered as a major factor for
communication breakdown.
Recommendations
From the above discussion, it can be seen that there are some major cultural issues
contributing towards the breakdown of communication in Pine Park. Below are some
recommendations to the board of Pine Park to avoid conflict:
 Pine Park needs to provide the staffs training regarding a common language in the
organization. With the help of this, all the staffs will be able to communicate with each
other in a conflict free manner.
 It is recommended to Pine Park for the implementation of various conflict management
tools for their staffs and service users. Some of these major techniques are

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accommodating, avoiding conflicts, collaborating, compromising and others. With the
help of these strategies, the employees of Pine Park will be able to avoid conflict among
them (Taylor, Nicolle and Maguire 2013).
 It is essential for the company to implement various strategies to insert positive attitude
among the staffs. There are certain ways of this process. First, it is required for the board
of Pine Park to properly communicate organizational goals and objectives with the staffs.
After that, to include the staffs in the planning and implementation process makes the
employees feel as a part of the organization. All these aspects help in diminishing
conflict from the organizations.
 It is recommended that the management of Pine Park needs to arrange various programs
and occasions in the organizations so that the cultural barriers among the employees can
be diminished. These are the major recommendations to Pine Park for avoiding conflicts
(Hurn and Tomalin 2013).
Conclusion
The above discussion shows that some major cultural factors work as the influencers of
communication breakdown in Pine Park. Some of them are different communication style
difference in attitude, decision-making process; variation in the process of task completion,
different in the process of knowing things and others. However, the study also shows the ways to
reduce conflicts in Pine Park like implementation of various conflict management tools, various
training and development programs and others.

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References
Carbaugh, D., 2013. Cultural communication and intercultural contact. Routledge.
Hurn, B. and Tomalin, B., 2013. Cross-cultural communication: Theory and practice. Springer.
Johns, M.L., 2013. Breaking the glass ceiling: Structural, cultural, and organizational barriers
preventing women from achieving senior and executive positions. Perspectives in Health
Information Management/AHIMA, American Health Information Management
Association, 10(Winter).
Kawar, T.I., 2012. Cross-cultural differences in management. International Journal of Business
and Social Science, 3(6).
Shockley-Zalabak, P., 2014. Fundamentals of organizational communication. Pearson.
Sommer, J., Macdonald, W., Bulsara, C. and Lim, D., 2012. Grunt language versus accent: the
perceived communication barriers between international medical graduates and patients in
Central Wheatbelt catchments. Australian Journal of Primary Health, 18(3), pp.197-203.
Swain, J., French, S., Barnes, C. and Thomas, C. eds., 2013. Disabling barriers-enabling
environments. Sage.
Taylor, S.P., Nicolle, C. and Maguire, M., 2013. Cross-cultural communication barriers in health
care. Nursing Standard, 27(31), pp.35-43.

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