Importance of Communication in Tesco: Improving Functioning and Customer Satisfaction

BUSINESS
COMMUNICATION

TABLE OF CONTENT
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
Complaints in the company.....................................................................................................................3
Improvement in the process.....................................................................................................................5
CONCLUSION...........................................................................................................................................7
REFERENCES............................................................................................................................................8

INTRODUCTION
There are a lot of factors which an organization has to plan a strategy for so that they can
function effectively in the market. Communication is one of the greatest factors which can make
the organization achieve their goals from time to time. This can also make the customers be
aware of the changes which are taking place in the organization and the customers will feel more
comfortable with the organization because the company will be able to understand them and
improve the products accordingly. Tesco has its headquarters in England, United Kingdom with
a total number of employees in the organization are 450,000 and has stores in 6,800 locations.
Tesco was founded in 1919 by Jack Cohen and is the in the top ten retailers in the world which is
a great factor for the organization. The company has a strong experience which is why they have
worked and understood the importance of communication on their organization effectively which
is a great factor for the company. Tesco has faced turnover of labour because they were not
having a strong communication which is why the employees were not being able to match the
expectations of the management and the wages they were being paid were also not enough.
MAIN BODY
Complaints in the company
There are a lot of changes which are coming up in the retail industry because the trends
and the customer’s needs are changing from time to time and it is very important for the retailers
to match those so that they can have a better functioning. Tesco has not just got complaints from
the employees in the organization but also the customers which are not good for an organization
which has expanded them globally (Tuleja, 2016). Tesco has to work on their smaller factors in
the company so that they can get a competitive advantage in the market. The customers are not
getting what they expect from the organization which is good products and services. The
employees who do not have a proper guidance and direction to function in there will be no good
functioning as well which is a very essential factor. It is very important for the organization to
create a transparency within and outside the organization so that the customers and the
employees are aware of the changes which are taking place. There are going to be a lot of errors