[PDF] Business Communication | Assignment

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BUSINESSCOMMUNICATION
ContentsINTRODUCTION...........................................................................................................................3Main Body.......................................................................................................................................31. Recommended measures to facilitate inter-departmental cooperation in Condé NastJohansens,...............................................................................................................................32. Barriers in communication and strategy to overcome........................................................4CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONInterrelation and cooperation between different departments of an organisation is highlyessential for achieving the organisational success and goals. Each and every department within abusiness needs to work together so that all the activities or task can be performed in an effectivemanner. The present report is in context to Condé Nast Johansens, a leading chain of luxuryhotels, spas and venues globally. Condé Nast Johansens has more than 35 years of experienceinspecting and recommending luxury properties all round the world. The study will focus onrecommending measures to facilitate inter-departmental cooperation and overcome the barriersof communication.Main Body1. Recommended measures to facilitate inter-departmental cooperation in Condé Nast Johansens,Inter-departmental cooperation is very much essential mainly in Conde Nast Johansens as ithave many different types of departments operating in many different countries in the world. Italso deals in a large variety of services such as Hotels, Spa, Resorts and other properties for theircustomers. In order to improve the coordination, increase effectiveness and efficiency in businessoperations Conde Nast Johansens can use the following strategies –Cultivating empathy– According toIglesias, A. and et.al.,(2018),having good mutualunderstanding between different departments can collaboration more effective and smoother.Motivating teams or department to share and try each other’s work can let each team feel thechallenges other department faces. It helps the employees in understanding the differences andchallenges faced by team or employees working in other departments. Conde Nast Johansens cancultivate a sense if curiosity among the employees or team in different departments in order toassist them in learning each other’s work as well as come up with new ideas of improvingprocesses in every department and increase effectiveness in overall business operations.Developing a common language– There are many confusions arises when employees do notuse a common language or understanding of terms in interdepartmental communications. It canbe frustrating for every department and team as well as it can leads to miscommunication whichcan be a reason of failure or loss to the business. For improving cross functionalcommunications, developing that would be shared during new employee’s onboardingprocedure. As per the views ofLozovitskayaandWeerakit(2018), it is important to learn from
miscommunications occurred in past for identify the reason due to which misunderstandinghappened. The organisation should anticipate a learning curve when introducing the commonlanguage and also involving the employees in the process o development.Motivating departments to generally share information– According toPons-Morera,Canós-Darós and Gil-Pechuan (2019),a department may be unaware what information they actuallyrequire, or another department may not realize that an a team member or employee in otherdepartment possess perfect skills for solving a specific issue. Therefore, it is very essential anduseful to motivate departments and teams in Conde Nast Johansens to share general information& reports that may be helpful to other departments. For example – If marketing departmentidentifies a particular place or demographic area which is highly attracted towards advertisementof Conde Nast Johensen, marketing team can share this information with the production or otherhigher level teams. It can help the organization can expand their business in a profitable place orarea.Fostering trust– Another powerful strategy to facilitate inter-departmental cooperation is tofoster trust. Trust and Transparency is very important for long-term successful cooperation orcollaboration. Trust is the main element that leads to high performing team and transparency is apowerful factor that supports the development of trust among the employees and team members.There are various areas of trust – trust of ethics, trust of competency and trust of integrity. Themore Conde Nast Johensen can motivate trust in these distinct areas, more likely the companywill be able to develop trusting relationships among the individuals and between the variousdepartments. Employees in different departments need to realize and develop trust among eachother that they can rely upon the team mates in every area without getting fail. It can help theorganisation to increase operational efficiency and achieve the organisational goal.2. Barriers in communication and strategy to overcomeCommunication process has a variety of barriers involved, the intended communicationwill generally be distorted and disturb resulting to a situation of failure of communication &misunderstanding (SmithandGilbert,2017). The barriers of effective communication withinConde Nast Johansens as identified belongs to different types such as emotional, cultural,physical, linguistic and psychological.Linguistic Barriers – Language barrier is one of the main barriers that negatively affect effectivecommunication as language is a most essential element or tool used n communication process.
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