Business Communication Report: Communication Methods and Impact

This report delves into the realm of business communication, elucidating its significance in organizational contexts. It begins by defining business communication as the exchange of information for commercial benefit and then explores various research tools and academic skills essential for effective communication. The report further examines the role of effective communication within management, emphasizing its impact on employee relations, productivity, and problem-solving. Different communication methods, such as training and development, meetings, and personal communication, are discussed, highlighting their impacts on employees and the overall business environment. The report concludes by summarizing the key aspects of business communication, emphasizing the importance of clear and effective information sharing within organizations.

BUSINESS
COMMUNICATION

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO3 Range of research tools and academic skills:.....................................................................1
LO4 Role of effective communication within management.......................................................3
LO5 Impact of different methods of communication within a business and
managerial context:....................................................................................................................4
CONCLUSION................................................................................................................................6
REFERENCE ..................................................................................................................................7

INTRODUCTION
Business communication is sharing information between one person to another person or
organization to commercial benefit of the organization. It also determines how company shared
information to promote their organizations products and potential customer (Addams and Allred,
2015). It's no transmitting information through massage it is the mutual exchange of originating,
understanding with the receiver. In this report define how business can involve communication
process and also include what are the research tools and academic skills and the role of effective
communication skills or different methods used managerial in business.
LO3 Range of research tools and academic skills:
Research tools-
In business communication research tools are help to deliver information in multiple
levels like analyse, collect, organize, focus on group discussions, audio, video and web. Research
tools are also helped to understand things deeply. It helps to focus on particular things like
project, topic etc.
There are many research tools which used in business- Social intranet software- In this research tools communication process are break down
between employees and department. In this software organization have website to help to
solved their customer's problems and it also available of employees to having
communication between one person to other person. For example- employees and boss
have make communication from this website tools. In simple manner this is website
communication channels and collaboration channel. Form this software's manager are
breaking communication like outdated company news, bulletins and pronouncements,
lack of clear appraisal policy. Overburdening paperwork etc. Internet video and blog- in this research tools busbies organizations used to engage
employees with view to get their feedback. Employee trying to motivate by listing to
their comments, opinions, complaints and complainants, in this tools company know
about their weakness and feedback which help to solved their problems, when
organizations used this tools? According to these organizations used this tool when they
present their products or they trying to require opinion from the customers. Why they
1

used this research tools To understand about the services of the organization and to
understand what changes they needed in organization.
 Discussion forums-In this communication research tools sharing information in business
and also introduced new employees in organizationals and give opinion and discuss the
best way to shared information in group. This research when use where new employees
are come and organization focus on project and shared information.
Academic skills of business communication- Labour market orientation- In business form these skills to identify what levels of
students and how they are able to the position. In this communication organization
examine al the employee's education skills and also identify their experience and other
ability then they give exact position in company they also notice employees special
quality like behaviour working skills etc. these skills are used organization when they
appoint new employees in organization and examine their position for suitable job. Digital literacy- In this academic skills company gain knowledge about the digital world.
Organization try to motivate their employees to having knowledge about the digital world
and having procedure of communication like mobile, laptop, and other software which
help to communicate one people to another people (Bannier and et.al ., 2018). This
digital tools are made by students that help to easily communicate with another people
these skills use when the organization work on project and they trying to interact their
clients to other country. Problem-solving- These skills are helps to solved organizations problems like they find
issue related to organization, employees problems, project related problems etc. these
skills have to identify problems and gives them solution it also helps to determine the
idea of solutions. Those skills used when in organizations thy focus on important project
and problems are occurred and all employees and group solved this problem (Mikkelson
and et.al ., 2015).
 Critical thinking- These skills helps to think about the important matter in organizations
like employees working style and culture of organizations, to make good environment on
organizations. These skills used when manager are able to focus on change organizational
2

culture they have critical thinking to solve that problems and find solution of the
problem.
LO4 Role of effective communication within management
Effective communication is crucial for the development in organization. Communication
process are help to identify each problems of the organizations. In other effective communication
is exchanging information between organizations and audience. Is all about the what's
organizations point of view and what audience print of views (Bargiela-Chiappini and
Nickerson, 2014 ). In organizations employees are sharing information between each other hand
also communicate with managers to talk about the problems and idea of business.
There are many roles of communication in management- Better employee relations- In this management try to improving their communication
skills to make better relation with organizations. Like manager are motivated and make
good relation with employee. It also defines the manager have right to encourage each
peoples to make good environment and to talk each employees to respectfully from that
each employees in the organisation having good relation with their employees and
increasing understanding power of between each employees (Mehta, 2016). Management
role to make sure each employees having good relation with their co-partner. This role
played organization when company environments are not good form the employee's
organization having issues form employees to misbehave each other. Gain in productivity- In this management role are to make plan and strategies so
employees are known what they exactly do. In this each team member know their role
and their task, management communicate to realize employees to importance of products
and service in organizations and motivate them to increasing each levels of the
organization. This role perform management when they have to focus invention of the
products to gain productivity in organizations (Brink and Costigan, 2015). Management
try to realize each employees duties to the organization and make growth and also
achieve goals in organization. Is also help to improve each employee's knowledge and
their performance. Increasing productivity- In this management trying to increasing organizations'
productivity and also developed growth of the organization. The main aim of the every
3

organization make popular brand in market. Management are appoint employees to work
hard and try those products which are satisfied needs of customers and also increasing
productivity (Dulek and Campbell, 2015). Form that management having benefits in
commercial platform. Problem solving- The main role of management to solved each employees problems.
Manager are who to handled all the responsibility related to employees they have right to
appoint employees and terminates as well. Manager are also able to solved each
employees problems form work related or other kinds of information. Management is
able to solved each every problems to organization. The role of management to make
sure each employees work related and personal problems like misbehave with co-partner,
and work related problems.
 Employees retentions- Management are the only one to retain their employees long-time.
This is most important role in organization in management. They try gives each
employees to opportunity to make their career (Chaudhri, 2016). They also give facilities
in organizations and gives appraisal according to their performance. Management also
communicate each employees to identify their problems. Management gives opportunity
to each employees to direct communicate about the problems and their work related
issues. Management is the only one who are able to understand each problem and
communicate with them. Management also gives chance to
LO5 Impact of different methods of communication within a business and
managerial context:
In organization many ways to create communication with employees and clients. It
necessary to make effective communication about the work. Manager are having different
methods to communicate with consumer and employees it includes verbal and non- verbal
communications and writing communication. Organization manager are able to define how
handle each employees in organization and how they communicate them (Christensen, 2014).
Firstly manager gives opportunity to employees to direct communicate if having any problems
work related or personal problems. Impacts of these communications methods employees are
understood each situation or each task well mannerly and to understand all problems work
4

related. Here are the different methods of communication which manager performed in
organizations: Training and development- In this communication method manager organize training to
improving the skills, performance, work ability and also motivate to doing hard work.
Manager are developed training to improving employees work performance in the
organization, they also communicate each employees to improving skills to being
employees in company. Manager also communicate to their employees make good
relation with each employees and work in team to shared idea and problems work related.
Impact of these methods employees learn more skills work related and having
improvement in their field. Conduct meetings- Manager organize meeting to identify all the working in the
employees and also communicate to employees to discuss problem about their
performance, in meeting manager communicate employees determines issues and what
growth of the organizations how each employees perform in organization. They also
communicate on project related details and other facilities which give stop the
employees. They also communicate employees to ask employees related issues like team
work related misbehave employees etc (Cornelissen and Cornelissen, 2017). Impact of
these methods to employees they are compress their feeling to the manager also able
define each problems and their suggestion work related. Personal communicate- Manager also have right to personally communicate each
employees. Manager gives opportunity to each employee to discuss their problems
personally and in written. Manager are communicated their employees to personally
when they identify to employees having problems work related or their partner related.
The main purpose of personal communicate employees define their problems frankly and
confidently and manager also understand their problems clearly. The main impact goes to
this method employees are having satisfaction to solving their problems and employees
have trust to define their problems.
 Non-verbal communication- This method of communication define communication on
non-verbal platform like social media, messages, video conferencing, video calling etc.
this method also define manager communicate their employees on non-verbal
5

communication procedures form that manager contact their customers each and every
places and also communicate any place. Impact on that methods it easy way used
employees to define issue related to work.
CONCLUSION
In this above report concluded that business communications is process where
organizations and employees shared information for the important purpose. In this above report
concluded that range of research tools and academic skills of business and role of effective
communication with management and impact of different type of methods of communication
with managerial context.
6

REFERENCE
Books and Journals
Addams, L.H. and Allred, A.T., 2015. Business communication course redesigned: All written
and oral communication assignments based on building career skills. Academy of
Educational Leadership Journal, 19(1), p.250.
Bannier, C.E., and et.al ., 2018. Content Analysis of Business Communication: Introducing a
German Dictionary.
Bargiela-Chiappini, F. and Nickerson, C.R., 2014. Writing business: Genres, media and
discourses. Routledge.
Brink, K.E. and Costigan, R.D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?. Academy of
Management Learning & Education.14(2). pp.205-221.
Chaudhri, V., 2016. Corporate social responsibility and the communication im
Christensen, M., 2014. Communication as a strategic tool in change processes. International
journal of business communication.51(4). pp.359-385.
Cornelissen, J. and Cornelissen, J.P., 2017. Corporate communication: A guide to theory and
practice. Sage.
Dulek, R.E. and Campbell, K.S., 2015. On the dark side of strategic
communication. International Journal of Business Communication. 52(1). pp.122-142.
Mehta, N.K., 2016. Excellence in human and business communication: reflections from the
Srimad Bhagavad Gita. International Journal of Business Excellence. 9(1). pp.113-133.
Mikkelson, A.C., and et.al ., 2015. Communication competence, leadership behaviors, and
employee outcomes in supervisor-employee relationships. Business and Professional
Communication Quarterly. 78(3). pp.336-354.
perative: Perspectives from CSR managers. International Journal of Business
Communication. 53(4). pp.419-442.
7