Business Communication for Managers: Crisis Management and Effective Communication

Running head: BUSINESS COMMUNICATION FOR MANAGERS
BUSINESS COMMUNICATION FOR MANAGERS
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1BUSINESS COMMUNICATION FOR MANAGERS
Executive summary
The purpose of this assignment is to elaborate two articles in search of a justified solution for
managing crisis in a business scenario. Apart from the two main journals several supportive
papers have been presented as evidences as far as suggesting a proper relationship among
communication and mitigating crisis is concerned in business. This paper has considered
several literary pieces to perceive necessary knowledge on communication theories and apply
it to real life business situation. This report has presented as a guideline for managers on
various styles of effective communication in order to operate business smoothly. Hence,
journal articles have been considered and discussed to gain better idea on effective business
communication and crisis management.

2BUSINESS COMMUNICATION FOR MANAGERS
Table of Contents
Crisis communication: enhancing employee communication........................................3
Role of charismatic leadership communication to mitigate crisis.................................4
Discussion......................................................................................................................6
References......................................................................................................................9

3BUSINESS COMMUNICATION FOR MANAGERS
Crisis communication: enhancing employee communication
The journal Kim (2018), is written to explore the ways of organisational effectiveness
in terms of maintaining internal communication in a situation of crisis. Therefore, this study
actually meant to discover new ways of crisis communication with a strategic bent. As
referred in Kim (2018), when crisis occurs within a business scenario, depending on practice
of internal commination among employees positive results can be generated and employee
communication behaviour or ECB can be enhanced as well.
As discussed in Young (2013), occurrence of crisis in a business situation, is common
yet unpredictable and requires proper theatrical and strategic approach to recapture the
balance. Poor interaction network among employees and between employees and
management create critical miscommunication within workplace and leads towards project
failure. Crisis can be different in form and reasons can be numerous yet this study has
discovered that by improving employee communication behaviour organizations can actually
overcome such critical situations. It has been stated in the study that in spite of requirement
and essential nature of internal communication; employees must spontaneously join in crisis
communication.
In such situations, researchers have come up with new theory of crisis communication
with a strategic overview in solving crisis. Employees will be encouraged to share their view
point. Managers need to be involved in such scenario to evaluate the views and analyse them
in a dynamic business environment. Good listening skill is necessary to be successful in such
two way communicative approach along with that it can be used to recognise
misunderstandings and probable difficulties. Basically, employees are valuable not to execute
the given task on time and efficiently; as well as they play a crucial role in gathering
necessary information to manage the crisis, sharing information and knowledge and creating