Principles and Purpose of Organizational Communication
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This report discusses the principles and purpose of organizational communication, including different forms of communication, effective communication practices, and analysis of communication practices. It also provides recommendations to overcome communication barriers.
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Business Communication 1
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ABSTRACT Present reporthas been focused on various topics such as principle and purpose of the communication within the Organization. They are going through various ways to reduce such kind of barriersregarding communication had been discussed within this report.Ithad been focused onaim of the communication is to flow information without creating disturbance informationprovided by the sender ismore clearer. The method help the firm to do change accordingas per the polices and procedures that can respond positively on the various communication styles such as written and oral as written type is considered as more appropriate and it is suitable for the firm regarding the informal approach. The barriers that has been discussed within the reports are drivers are rude because of facing stress and also their performance cannot be detected by the senior managers. In recommendation, it has been recommended that senior managers interact with drivers time and time and provides them training so that they can overcome their mistakes. 2
Table of Contents INTRODUCTION...........................................................................................................................3 LO1.............................................................................................................................................3 Purposes and principles behind different forms of organizational communication....................3 L04..............................................................................................................................................4 Principle regarding effective communication that improves practice.......................................4 L05..............................................................................................................................................4 Analysis the communication practices........................................................................................4 Analysis as well as discussions...................................................................................................5 Recommendations........................................................................................................................5 CONCLUSION................................................................................................................................5 REFERENCES................................................................................................................................7 3
INTRODUCTION The process of exchanging information between the people within and outside of firm is known as Business communication(Eyre, 2016). The effective communication takes place when the employees and managers communicate each other effectively. The aim of the effective communication is to improves the organizational practicesas well as decreases the mistakes. Present report focuses onpurpose and issues behind several forms of firm's communication. Furthermore, it focuses on the principles regarding effective communication that improves the communication practices with others and themselves. Literature Review LO1 Purposes and principles behind different forms of organizational communication As per the view of(Aten. and Thomas, 2016)every firm follows formal communication. The structure of such kind of the business focuses on upward and downward flows for example message manage to staff or staff to management. Horizontal communication can be used for all thestaffmembersateachandeverylevel.Apartfromthatthereisalsotheinformal communication that can takes place regularly. For example the communication at the time of tea break and lunchtime communication with co-workers positively effect a lot within a firm . The aim of the communication is to flow the information without creating disturbance. Workers as per their department should be aware about the goals and objectives of the firm. It aids them to that information is exchange between the right employees at the right time. Behind the principle of communication it assist that message would be clearer through keeping right things in mind. It aids to clear the misunderstanding and information can be say within more clearer methods to the right individuals(Pearson,2017). Other than that they help the firm to do change according as per the polices and procedures that can respond positively. It assistto enhance the level of coordination between the workers so that they can communicate with each other at all levels until the goals of the firm are achieved. Other than this it can build the relationship among the employees and managers and also communication builds theloyalty of the employees towards the firm as they are moreloyal towards the firm(Aten. and Thomas, 2016).Through this process they can easily understand the thought process of each other and take actions accordingly . 4
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L04 Principle regarding effective communication that improves practice. To make the communication more effective the sender of the information is more clearer aboutthe information and also more effective while passing the information. In addition to this the language used within the communication must be clearer as well as understands by all as the words that have the technical meaning must be avoidedas well as use lessso that the individuals are unable to face any difficulty. While on the regular basis the delivery of the information through the system can be maintained so that the process, objectives and procedures must be achieved(Aten. and Thomas, 2016). Thecost of the communicationsystem can be utilised to avoid the unnecessary information as well as able to reduce the loads of the staff members and will not able to handle the unnecessary tasks. To make the staff members more efficientof the firm must have the idea to chose between the written and oral communication. Written communication is informal while Oral communication is informal. To improve their channel of communication and makes it more effective than they use the written communication that will assist the business to follow the code of conduct. L05 Analysis the communication practices According to the view (Eyre, 2016) Communication between customers and drivers were rude as the drivers of the firm works around 6 days a week accompanied by 12 hours shift due to which they are going through a lot of stress and that stress made them rude. Drivers are rude and always frustrated because of the stress and when they interact with costumers whether they are young or old people did not matter for them.This impacted wrong impression to the customers(Aten. and Thomas, 2016). Communication between senior management and drivers At the time of their training and when the training completed these two conditions where the managers have been interacted with drivers. Before and after they never have been contact with each other(Eyre,2016). Barriers to communication Organizational structure barriers There are different methods within the structure regarding business .Each and everyone of them faces the problems of their own and resulted into the barriers of communication. Mostly 5
these are the barriers occurs due to the miscommunication as well as level of transparency is also taken into concern. Within the case of the communication between customers and drivers that was a language barriers that creates problem. Drivers of the firm uses the English as a secondary language that created misunderstanding to the customers as driversthoughtthat costumers abusing them. Analysis as well as discussions. Asperthisreportitfocusesonthethreequestionsthatclearlyfocusesthat communication needs to be clear as well as more impressive. While on the other hand it is evaluated thatthe written communication also far better than oral communication as oral communication sometimes creates misunderstanding because context regarding a situation of one person unable to understandby the next person so that the written communication is formal as enables the firm to maintain the code of conduct. The communication process and principles is also explained within this report. Also firms needs to work on their communication channel as well as barriers so that they cab easily achieve the growth of the business within market and overcome such problems through satisfying the consumers. Recommendations To remove the barrier of the business ,firms needs to hire the drivers who are aware of the English language. In addition to this they also hire the employees who are from same community so that they are not facing any kind of difficulties by their customers. Training and development is also necessary to overcome such type of problems. Firm must train the employees as to train them on speaking English or in their cars only English songs can be played as before speaking, listening is very crucial so that drivers can understands properly that what customers tries toconvey them. Apart from that senior level managers also communicate the drivers time to time so that they can check the performance of the employees especially regarding drivers they are able tocorrect them timely and assist them and improves the experiences of the consumers CONCLUSION Fromtheabovestudyithadbeensummarizedthatcommunicationtoflowthe information without creating disturbance. It assist the level of coordination between the workers build the relationship among the employees and managers communication must be clearer unable 6
to face any difficulty. Communication makes it more effective use the written communication. drivers were rude a lot of stress because of the stress interact with costumerswithin a rude manner. Drivers uses the English as a secondary language as this creates a problem for the customersasunabletounderstandsthecustomers.Furthermore,infocusesonthe recommendation that focused that how overcome such type of problems by proving them on speaking English and songs can be played within their cars as well as senior managers check the performance of the employees that improves experiences of the consumers. 7
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REFERENCES Books and journals Aten, K. and Thomas, G.F., 2016. Crowdsourcing strategizing: Communication technology affordancesandthecommunicativeconstitutionoforganizationalstrategy.International Journal of Business Communication,53(2), pp.148-180. Eyre, E.C., 2016.Business Communication: Made Simple. Elsevier. Pearson, R., 2017. Business ethics as communication ethics: Public relations practice and the idea of dialogue. InPublic relations theory(pp. 111-131). Routledge. 8