Effective Business Communication and Emergency Response

This assignment involves analyzing two sample letters from a dental clinic: one informing clients about changes in staff availability and another alerting hospital staff about an emergency patient referral. It also includes a bibliography with relevant articles on medical informatics, teamwork, and communication in veterinary medicine. Students will learn to identify key concepts, such as effective communication, team collaboration, and emergency response protocols, and understand their implications for clinical practice.

Running head: BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
Name of Student
Name of University
Author Note

1BUSINESS COMMUNICATION
Section 1:
South Calgary Medical Clinic
7450 McLeod Street, Suite 150
Calgary, ABT3W 1N9
[phone]
March 13, 2018
To Whom It May Concern
Dear Clients,
This is to kindly inform you that, from now on I, Dr. Kindman might not be available
as regularly as before, because of increasing personal engagements and therefore, my new
associate, Dr. Mary Happyface, would be taking my place in my absence. Dr. Happyface has
recently completed her dental school course and is outstandingly skilled at her work. For the
last thirty years, I have been serving my patients loyally; my concern for my patients and
sincerity towards my work pushed me to hire a new associate so that none of you faces any
issues due to my unavailability.
As a responsible dental practitioner, I realize the need for skilled and capable doctors
in our industry and assure you about the good quality of service and satisfaction from our
newly hired associate, as you have experienced before. This mail is to notify you about the
recent changes that the organization went through and to make sure none of the valued clients
faces glitches regarding miscommunication.

2BUSINESS COMMUNICATION
We greatly value your loyalty and patience with this clinic and deeply regret any
inconvenience caused. We sincerely hope to serve you in the future as efficiently as we have
done before.
We express our heartfelt gratitude for having faith in us and bearing with all the new
amendments.
Thanking you,
Regards and best wishes,
Dr. L. Kindman (dentist)
South Calgary Medical Clinic.
Section 2:
Subject: EMERGENCY ALERT
Dear Sir,
This is an urgent letter to alert you about a small dog, who is in a lot of pain and is on his way
to C.A.R.E. Veterinary Hospital.
Dr. Fuzzyboots, from Paws Veterinary clinic in rural Alberta, initially received him and
started with the diagnosis. No issues could be found after checking his vitals and blood
works. Hence, Dr. Fuzzyboots referred him to your hospital, where the patient and his family
members would find a trusted body of doctors and appropriate technological apparatuses for
a proper diagnosis. He needs a few other medical tests to confirm the cause of pain.

3BUSINESS COMMUNICATION
This is to kindly remind you that it is an emergency and should be considered of prime
importance. Please make sure to run all medical tests as the cause of pain is yet unknown.
Hope my referred patient and his family will be received cordially and be treated with utmost
attention and care.
Thanks and regards,
Emily

4BUSINESS COMMUNICATION
Bibliography
Anholt, R. M., Berezowski, J., MacLean, K., Russell, M. L., Jamal, I., & Stephen, C. (2014).
The application of medical informatics to the veterinary management programs at
companion animal practices in Alberta, Canada: A case study. Preventive veterinary
medicine, 113(2), 165-174.
Morgan, S. (2013). Miscommunication between patients and general practitioners:
implications for clinical practice. Journal of primary health care, 5(2), 123-128.
Mujumdar, s., & santos, d. (2014). Teamwork and communication: an effective approach to
patient safety. HMA, 50(1), 119.
Read, E. K., & Hecker, K. G. (2013). The development and delivery of a systematic
veterinary clinical skills education program at the University of Calgary.