Business Communication Report: Analysis of London Star Hotel's Issues

This report analyzes the communication challenges faced by the London Star Hotel. It identifies various barriers to effective communication, including perceptual, emotional, and cultural barriers. The report suggests strategies to overcome these barriers, such as focusing on the issues, using common language, and fostering respect. It also discusses the influence of culture on communication within the organization, highlighting how the lack of interaction between management and employees can be detrimental. The conclusion emphasizes the importance of effective communication in business and the need to address communication barriers to improve the business environment. The report uses references from academic sources to support its analysis and recommendations.

Business
Communication
(Assessment 1)

Cover content
• Introduction
• Common barriers and challenges to communication
• Strategies to overcome barriers to communication
• Ways in which culture influences communication
• Conclusion
• References

Introduction
Communication plays an important role in a business organisation as it helps in
exchanges of data and information properly. It also assist to serve a foundation
ground for planning of organisational strategies. Sometime, due to many
reasons interpersonal communication may fail and it determines several barriers.
These activities may impacts negatively on business environment. Therefore, it
is required to identify them appropriately in order to make positive changes
inside the organisation. .

Barriers and challenges to
communication
The common barriers and challenges
to communication in London star
hotel are -
• Perceptual barrier
• Emotional barrier
• Cultural barrier

Strategies to overcome barriers
The strategies which are suggested to
overcome the barriers of
communication are as follows:-
• Focus on the issues
• Use of common language
• Be respectful

Ways in which culture influences
communication
In a business organisation, culture
has major influence in working
approaches and employees activities.
London Star hotel has an ineffective
culture due to lack of interaction
between employees and
management.

Conclusion
From the above assessment, it has been summarised that communication play
a major role in a business organisation in order to exchange information and
thoughts to each other. It assist to create positive relation between employees
and customers. Communication can be affected by some elements, so for this
management requires to resolve barriers for the betterment of business
environment.

References
 Bovee and Courtland, 2012. Business Communication Today, 10/e. Pearson
Education India.
 Crews, T.B. and Stitt-Gohdes, W.L., 2012. Incorporating Facebook and
Twitter in a service-learning project in a business communication course.
Business Communication Quarterly, 75(1), pp.76-79.