CFPBUS004 Business Communication: Barriers, Challenges, and Strategies

This report addresses the challenges of business communication, focusing on barriers such as lack of planning, mental stress, and negative attitudes within a bus company setting. It explores strategies to overcome these barriers, including cultural sensitivity training, active listening, and awareness of language, tone, and content. The report emphasizes the importance of creating a work-friendly environment and implementing effective monitoring systems. Furthermore, it delves into the cultural influences on communication, particularly language and differences in perception, and proposes strategies to mitigate these influences. The report concludes by highlighting how effective communication strategies can help reduce negative feedback and improve overall service quality, referencing academic sources to support its findings.

Business communication
Communication barriers that refer to difficulties that are faced by parties while exchanging their thoughts. This becomes
worst when both parties speak in different language. Challenges and barriers to effective communication and strategies to
overcome them are as follows
Challenges and Barriers to effective
communication
Lack of Plan
In this challenge when employees are not aware of the purpose
of communication and this also includes that employees have
not given any guidelines about their communication pattern
with customers in this case about passengers.
Mentally Stressed
When employees are mentally stressed due to any reason
specifically organizational in that case they tend to
communicate rudely with customers and passengers.
Lack of Attention
Important attention of all the drivers remain on completing their
duty within specified time and which is also more than what ideally
should be. This lacks their attention towards passengers and their
issues.
Attitude
This is major barrier attitude of the drivers seems to
be negative and ignorant about passengers and that
is a big challenge and barriers in effective
communication.
Strategies for overcoming
communication Barriers
Strategies for overcoming these barriers include giving training to employees that focus on following
Cultural Sensitivity
Employees need to be given training about cultural sensitivity
that includes that employees are required to respect every culture
and values and those speak English as second language.
Be a good Listener
For being a good communicator being a good listener is m
and for that employees should be trained about listening s
and improve their understanding of language and content.

Be Aware of Language, Tone and Content
Drivers of the buses need to be aware of their language, tone and
content. It is not necessary that all the time drivers are
intentionally rude but sometimes using language that might hurt
and negatively affect someone. This is why drivers need to be
aware of their language, tone and content.
Communicate according to need
Employees should communicate what is the need of
customers and that situation. In this case employees
need to understand what is being asked by passengers
and communicate their message accordingly.
Organisation should also ensure that
employees are having a work friendly
environment and effective monitoring
system need to be implemented to monitor
employees’ performance.
Cultural influences on communication and negotiation
Main element of cultural influence is language mostly spoken language is
different in different cultures. This suggests that language is most important
and key element in cultural influence of language barriers. When parties
involved in communication is not able to understand what is being said by
other parties this creates barrier and challenge for other party to respond.
Another key element of cultural influences is
difference in perception. This also influence
communication and when parties involved in
communication are from different culture
this often differentiate in perception and
changes the form message need to be
conceived and message have been
conceived.
Strategies properly implemented to remove cultural and other type of
barriers in communication can help to reduce negative feedbacks for
drivers.
REFERENCES
Books and journals
Fatehi, K. and Choi, J., 2019. International Communication and Negotiation. In International Business Management. (pp.
109-143). Springer, Cham.
Fischer, D., Posegga, O. and Fischbach, K., 2016. Communication barriers in crisis management: A literature review.
Gollust, S., 2016. Improving population health in a politicized world: Understanding and overcoming communication
barriers.
Rani, K. U., 2016. Communication barriers. Journal of.
Squires, A., Sadarangani, T. and Jones, S., 2019. Strategies for overcoming language barriers in comunication.research.
Journal of Advanced Nursing.