Communication Barriers and Strategies to Overcome Them

Business
Communication

Business communication can be defined as the process of sharing information among a
group of individuals in or out side of an organisation so that commercial benefits could be
acquired. Manager of Mr. Fishy which is a fish and chips restaurant in Borough Market near by
London Bridge Station is being asked to create a poster regarding communication barriers and
strategies to overcome them and spread cultural awareness.
Communication barriers: There are various barriers of communication which are
affecting effective communication between British and non British staff members of Mr. Fishy.
Some of them are highlighted below:
 Perceptual barriers: It is based upon different elements such as values, perception,
attitude and experience of the people who are interacting with each other and having
conflicts.
 Emotional barriers: Such types of barriers are related with mindset of individuals who
are communicating with each other. The people with this type of barrier tend to be highly
cautious, insecure and reserved (Bargiela-Chiappini and Nickerson, 2014).
 Cultural barriers: Such types of barriers may take place when people from different
cultures are not able to understand customs of each other while interacting.
 Language barriers: This type of barrier arises when two or more people who are
involved in an interaction and not able to understand each other's language.
All the above described barriers are creating conflicts among British and non British
employees of Mr Fishy. In order to overcome all of them and show cultural awareness following
strategies could be implemented:
 Communicating only what is needed: In order to overcome the communication barriers
it is very important for staff members of Mr. Fishy to communicate the information
which is required. If there is no need of internation then they should ignore it. With the
help of it the factors which are creating conflicts could be ignored.
 Avoiding slang: Casual language is considered as a fun element which is good for
friends while working professionally it should be avoided by individuals. With the help
of it professionalism could be established and possibility of perceptual and language
barriers could be reduced.
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