Business Communication During Pandemic: Methods, Theories, and Issues

This report covers the methods of communication during pandemic and their potential issues. It explains various theories involved in business communication and how companies can overcome communication issues. The report also covers the background of the topic and how companies are dealing with the pandemic.

Business
Communication

Table of Contents
INTRODUCTION ......................................................................................................................1
MAIN BODY ..............................................................................................................................1
Various theories which are involved in business communication : ..........................................2
How company overcome from these issues :.............................................................................3
What went well in presentation :.................................................................................................4
What development is required to be made as per the feedback. .............................................4
What action I will take to make suggested development :......................................................4
CONCLUSION................................................................................................................................5
References:.......................................................................................................................................5

INTRODUCTION
Business management is the coordination and organization of concern activities. Firm
administrator oversee activities and assist workers to carry out their top productivity stages.
A business manager may also supervise or train new workers, aids a business to reach out its
operations and financial aims. As a manager the individual is assigned with major
responsibility of balancing and controlling company projects and tasks for a business. A
concern may want the person to action a budget analysis in relation of find out that the
company can break down the overhead value (Varela, 2020). In this report will cover the
methods of communication during pandemic and their potential issues. Further it will cover
the background of the topic and how the companies are dealing. In task 2 it will explain
about the reflection and what want well while working on presentation.
MAIN BODY
Background :
While the pandemic, most of the organisations found the various of methods to
communication with their users. Company may utilise tele detailing, telemarketing with the
mode of emails, social media or other third party operations for video conferencing.
Communication could be verbal, written and electronic such a texts, emails, telephone calls,
teleconferencing, voicemail and hand written notes. Due to these communications may have
varying effect than do traditional face to face meeting, it is essential for the individual to
implement this in organization strategy , advices and trainings due to they are permanent,
recorded and simply found. No issue the form of communication whether during our current
chronic pandemic state of affairs or not. These communication suggestion are not in any
specific order of effect of specification and can apply in various conditions (Perepu and
Mikkilineni, 2021).
Human beings are ever-changing the way of living at a time when maturation is arrest and
their survival is exist. To be more dead, it is more of a turning than a modification. It has
considered in personal meetings as the best means of communication. The best method of
organization was to meet in earlier but after this pandemic it is not possible to meet the people
personally because of lock-down and social distancing. This pandemic reduces the lot of
business of the companies and many of the firms is about to wind up.
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Pandemic is changing quickly the society as a total methods to grow physical distance
while keeping the distance between social relation and connection as close as possible. As per
mass creativity in connection among members of the society as well as the method of
performing operation and education are running and how it is utilised. The connection
between extremity of the company has alter remotely. Whereas a main change is occurring
in the ways of human action techniques . Mangers are that individual who provides information
about company strategy, business news, and many others which introduce the relation
between market orientation, consumer loyalty and business performance along with handling
and executing assignment related information and many others. The more efficaciously
manager communicate with the workers the more successful the company is to be . Good
business manager influence their workers through effective abstraction (Katsoulacos and
Tsounis, 2019).
Various theories which are involved in business communication :
Every organisation have their way of working and rules whereas all worker is conjugate to
follow them. This brand the organisation structure comfortable foe workers. A manager
utilise various approaches for impressive connection. These studies is known as
communicating belief between market orientations, consumer loyalty and business
performance and connection among the individual.
1. Communication adjustment explanation : This approach explains on the basis of
person behaviour while act. This basis of this theory is workers adjust their style of
connection with each other. This approach assist to gain the efficiency of the relation
between market orientation, client allegiance and business presentation (Kim, 2022).
2. Cognitive dissonance theory : This term is utilised to explain the intellectual
discomfort face by a worker during making decisions, experiencing guilt, social
stress and many others. Managers utilise this approaches to eliminate any kind of
difficulty occurred with in the company.
3. Expectancy violations theory : it projected by manager whenever the rules of
connection are profaned. A trainer must try to communicate favourably with workers
so that they don't feel any kind of string.
4. Group think theory : This approach is projected when highly bound up groups are
failed to manage the varied issues that grow with in the concern. It also implied
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workers will confront sharing of thoughts and volitionally defeat from their unit
duties (Watson, 2019).
Internal act is crucial for any business organisation to be successful and in the absence of
proper programs of workers communicating between the workforce and the top direction
outcome in an organisation facing a varied of issues which are listed in below:
1. Gain workers turnover as dissatisfied worker add in context of poor communication.
2. Bad Consumer service as workers, manager and top management cannot function
together in a unlined style.
3. Bad media mentality and loss of goodwill as bad treatment or workers relation can
often leads to lawsuit or negative impact on the image of the company.
These kind of workforce and governance relation produce issues are mostly seen in huge
phase corporates and transnational companies who workers a large amount of workers
through a broad series which creates connexion programs typically and full of merger.
How company overcome from these issues :
All though the hurdles can be break down by applying various strategy that is being listed in
below :
 the adminstration must take some initiative that they reach out with the employment
and the terms including of them as frequently as possible on a daily basis. One of the
grest way to improve better communication in a industry is to create sute that the
units constantly meet to the center taks with workers as awell.(Vlachopoulos and
Makri, 2019).
 Apart from taking team fitting, managers should also take face to face single talks and
meeting with worker with works wonders in making an employee familiar with that is
expected of them and about the director role and personality. It is very important to be
professional yet make the employees feel comfy.
 Employee grudge solution must be the precedence of top direction as a disgruntled
employee or a individual whose pronation is not being detected and acquiring lost in the
organizational can lead to continue, protests and even legal job. Proper transmission of
worker feedback should be properly ingrained in every initiation.
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What went well in presentation :
Many of things gone well in this presentation for me with respect to have feedback
from the presentation evaluation authorities which are stated here:
1. this assist me in become very educated about the whole concept of business
communication and the effect it can have on a business communication the art of
conveying messages in a practical and efficient mode in much clearer to me (Wang
Guénier, 2020).
2. By taking participation in this presentation ,my communicating skill have built and I
have managed to become a much more adept speaker than earlier. Knowing how to
make an relay a more crucial business document an details is a crucial ability to
have in the business world no matter of assignment and sphere.
What development is required to be made as per the feedback.
According to the constructive criticism received as part of the feedback process of the
presentation is is clear that major improvements have to be made in pivotal areas both in the
subject matter and in the way it was delivered by me which are all described in detail as follows.
 The research that went current in order to rise the content for this display could have
been done in much more detail with more real world illustration of situation and mixture.
 The project was delivered from the point of view of the top direction and director and
must have enclosed more investigation and message to include the worker point of view
and their exertion to improved organisational communicating (Guffey and Loewy,
2021).
What action I will take to make suggested development :
The major aim of feedback and getting criticism form a verifiable source is that one can look
to improve their weakness and build their strength on the top to be much better than
earlier.
1. I will explore the content needed of me in a much more information mode by
investing a better portion of my case in it. I will utilise much more official high
quality and mainstream sources which can be checked and verified simply.
2. I will listed in much presentation and public vocalization as well as authorship power
so my content is highly effective and I can verbalize it with competence.
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CONCLUSION
It is concluded from above report that trend is changing rapidly and that effect the business
totally in positive and negatively both way. During covid lock down business totally changed
the way of performing activities. This increase the use of digitalisation in business and it is
helpful for employees to perform action in work from home.
References:
Books and Journals
Guffey, M.E. and Loewy, D., 2021. Business communication: Process & product. Cengage
Learning.
Katsoulacos, Y. and Tsounis, N., 2019. Knowledge-intensive business services and productivity
growth: the Greek evidence. In Services and the knowledge-based economy (pp. 192-
208). Routledge.
Kim, S., 2022. It is time that matters in crisis communication: The role of temporal distance and
crisis threat appraisal. Public Relations Review, 48(2), p.102155.
Perepu, I. and Mikkilineni, S., 2021. Leadership and Communication During a Crisis–The Case
of Tony Fernandes (AirAsia) and Ahmad Jauhari Yahya (Malaysia Airlines). IUP
Journal of Organizational Behavior, 20(4).
Varela, O.E., 2020. Teaching core soft skills into business curriculum: Can we teach
longitudinally?. Journal of Education for Business, 95(3), pp.180-192.
Vlachopoulos, D. and Makri, A., 2019. Online communication and interaction in distance higher
education: A framework study of good practice. International Review of Education,
65(4), pp.605-632.
Wang Guénier, A.D., 2020. A multimodal course design for intercultural business
communication. Journal of Teaching in International Business, 31(3), pp.214-237.
Watson, M., 2019. Using professional online portfolios to enhance student transition into the
poststudent world. Business and Professional Communication Quarterly, 82(2), pp.153-
168.
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