BUSINESS COMMUNICATION.

LEVEL 3 NO TURNITIN

BUSINESS
COMMUNICATION

CONTENT
• Introduction
• Vision and Mission statement
• Goals and Objectives
• Methods of information

Vision and Mission
Vision: To be the standard against which others
are measured.
Mission: To make aspirational quality accessible
to all.

Goals and Objectives
• Profit maximisation
• Revenue
• Market share
• Customer satisfaction

Methods of information
• Written communication
• Visual Communication
• Verbal Communication

Written communication
Written
communication
involves any type of
interaction that makes
use of the written
word.

Visual communication
Visual communication
is direct face-to-face
communication
between two or more
individuals.

Verbal communication
Verbal communication
has more to do with
listening than speaking
because you are always
dealing with an
audience.

REFRENCES
Alshare, K. A., Lane, P. L. and Miller, D., 2011. Business communication
skills in Information Systems (IS) curricula: Perspectives of IS educators
and students. Journal of Education for Business. 86(3). pp.186-194.
Guffey, M. E. and Loewy, D., 2012. Essentials of business communication.
Cengage Learning.
Hynes, G. E., 2012. Improving employees’ interpersonal communication
competencies: A qualitative study. Business communication quarterly.
75(4). pp.466-475.

Thank you