This document discusses the importance of business communication and the GIBS model through a reflection on a real-life situation. It emphasizes the need for clear and effective communication in the corporate world.
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Table of Contents Introduction......................................................................................................................................2 Main Body.......................................................................................................................................3 Reflection/ GIBS model..............................................................................................................3 Conclusion.......................................................................................................................................4 References........................................................................................................................................4
Introduction Business communication is the process of communicating with each other related to businessactivities(Kalogiannidis,2020).Here,employeesofcompany’ssharenecessary information with each other which help their company to grow well. Business communication further helps to improve the performance of employees by creating transparency among business employees. GIBS model is used to analyse strong and weak skills of an individual while handling the real corporate situation (Heo and Lee, 2018). The following report covers reflection model GIBS on the situation related to business communication and conclusion. Main Body Reflection/ GIBS model Description-I am a marketing manager and I convey my team mates to attend the meeting on Monday afternoon. Only 60% employees attend the meeting and others did not attend. I scold them and ask the reason for not attending the meeting because they missed very important session where they get to know about new ways of working. Feelings-I thing that my employees are not interested in attending meeting and they are irresponsible toward the company. I thought this all happen because of my employees attitude and behaviour and the value of my words in their life. I feel bad and little demotivated that I am unable to handle my department employees. Evaluation-Good thing about the experience is that I get to know that I am lacking behind in motivating and conveying proper message to my team mates. It is good to analyse our weakness on time. Bad thing which happens in this situation is that I talk rudely with my team mates. Analysis-From the above mentioned situation I analyse that it’s not my employees mistake for not attending the meeting but it’s my mistake that I am unable to convey them proper and complete message. I did not mention the time of meeting and the topic which is going too discussed in meeting. Hence, it is incomplete message. Conclusion-I was unable to find the reason they why employees did not attend the meeting and without analysing the reason I just shout on my employees and their irresponsibility which should not be happen in my point of view.
Action Plan-In case the same situation arose again in future then I will make sure that I will convey proper and complete message to my employees. From next onwards I will mention the date, time and topic of meeting as a written document and circulate it within my department. I will make sure that I must convey clear message with proper information to my department employees. I will also make sure that I have to find the reason first then take actions toward employees. From the above model of GIBS on the situation of business communication I get to knowthatclearandfullmessageshouldbepassed.Ilearnedthateffectivebusiness communication is that communication which will be understood by receiver easily and which contain all required information. I can learn good business communication by observing others at organisation that how they communicate for official work and how other’s respond. I can also takecoachingtolearneffectivecommunicationskills.FromPPTofeffectivebusiness communication I learned some advantages of performing well in organisation and gaining communication skill. I also learned that ineffective business communication impacted worst to organisation and can create disputes and misunderstandings between management team and employees which further impact badly upon reputation of company, performance of employees, productivity of organisation and many others. Hence, it is essential to perform good and effective business communication which covers all required information(Blewitt, Parsons and Shane, 2018). In the above GIBS model I describe my situation where I convey incomplete message and due to this business functioning also impacted that many employees missed the meeting because they are unable to identify the time and topic of meeting so they might reflect that the meeting is not so important. Hence, they did not attend it. In case I convey them proper message that the meeting is held on this day at this time and the topic of meeting is this then I think I will get more employees at meeting. Secondly I can also mention the importance of attending that meeting and request to all to attend the meeting on time. Hence, business communication plays an important role in my life to learn many things. Conclusion From the above information it is concluded that Business communication is essential skill to learn before entering the corporate world because the success of companies is depend on their transparency and accuracy in their communication process. GIBS model is useful to reflect on strong and weak skills of an individual in a particular situation.
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References Books and Journals Blewitt, J.M., Parsons, A. and Shane, J.M., 2018. Service learning as a high-impact practice: Integrating business communication skills to benefit others.Journal of Education for Business.93(8). pp.412-419. Heo, M. and Lee, K.J., 2018. Chatbot as a new business communication tool: The case of naver talktalk.Business Communication Research and Practice.1(1). pp.41-45. Kalogiannidis,S.,2020.ImpactofEffectiveBusinessCommunicationonEmployee Performance.European Journal of Business and Management Research.5(6). Sapkota, K.N. and Vander Putten, J., 2018. Social media acceptance and usage by business communication faculty.Business and Professional Communication Quarterly.81(3). pp.328-350. Takino, M., 2020. Power in international business communication and linguistic competence: Analyzing the experiences of nonnative business people who use English as a business lingua franca (BELF).International Journal of Business Communication.57(4). pp.517- 544.