Proposal on Business Communication

This proposal attempts to develop the background and context for the communication issues within the workplace. Consideration of scholarly articles enhances the preconceived knowledge, skills and expertise about the dynamics of communication in the workplace.

Running head: BUSINESS COMMUNICATION
Proposal on business communication
Name of the student:
Name of the university:
Author note:

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BUSINESS COMMUNICATION
Table of contents
Introduction................................................................................................................................2
Background................................................................................................................................2
Context.......................................................................................................................................4
Layout for the report..................................................................................................................5
Bibliography...............................................................................................................................6

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Introduction
In the present business context, the employees need motivation from the senior
employees for carrying out the tasks according to the requirements. Motivation involves
communication between the managers and the employees, which helps them to inform the
managers about the issues, which they face in the process of executing the allocated
activities. Upper level managers play an important role in this aspect. Communication tools
help in effective transmission of the important messages to the managers. The managers are
entrusted with the responsibility of briefing the employees about the use and functions of
various communication tools. Reference to the aspects of mobile learning apps and digital
tools would be a correlation to the modern version of communication. This modernity would
reflect the transmission of messages from the internal to the external environment.
Earlier business requirements were devoid of communicative training, which
compelled the companies and organizations to encounter degradation of stability in their
relationship with the clients and the customers. As a result of this, the performance of the
employees were poor in terms of interacting with the guests. Along with this, there was also
an absence of digitalization, which increased the individual labor of the employees.
This proposal attempts to develop the background and context for the communication
issues within the workplace. Consideration of scholarly articles enhances the preconceived
knowledge, skills and expertise about the dynamics of communication in the workplace. This
reflects the execution of secondary data collection, which would be applied into the research.
Background
According to the current business context, assessment of the impact of motivation on
generation Y is crucial. In this process, communication between the managers and the
employees is enhanced. Within this, consideration of the adjustment of the employees within

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the new environment proves beneficial. This is in order of gaining an insight into the
capability of the employees to fit them into the new workplace environment. Familiarity with
social media in terms of online courses would be taken into due consideration. Within this,
emphasis would be on the latest mobile applications, which helps the personnel to establish
communication with the clients and the customers.
Through the consideration of scholarly articles, explorative approach would be
attached to the impact of motivation and involvement of the employees towards the e-
learning tools. Here, mention needs to be made of the scenario of communication in the
earlier time, when there were only oral and written forms of communication. Owing to the
varying business needs and requirements, companies and organizations realized the need for
adopting information technology for establishing contact with large number of clients at the
same time.
Delving deep into the aspect of the business communication, it excavates the
knowledge, skills and expertise, which gets transmitted from one employee to the other. This
aspect would form one of the essential components for the research on corporate
communication. The dynamics of social media would be explored for enhancing the
awareness of the readers regarding its functionality towards supporting the collaborative
initiatives of the employees. This process would attempt to establish the advantages and
disadvantages of social media for enhancing the stability in the relationship between the team
members.
Moreover, earlier workplace scenario lacked efficient and effective programs, which
trained the employees about the latest communication channels. According to the latest
workplace requirements, innovative training means have evolved. These training programs
proved effective in terms of enhancing the familiarity of the employees with the latest digital

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tools for establishing communication with the clients and the customers. At this stage,
mention can be made of the consideration of the mobile learning tools and the concept of e-
learning tools, which would be one of the major focuses of the research.
In most of the aspects, it is seen that most of the employees fail to expose the accurate
accent towards the clients. This creates communication gaps between the employees and the
managers, acting as an obstacle in the exposure of collaborative output. This research,
through the consideration of e-learning tools and mobile learning apps, would address the
queries of the readers regarding enhancing the communicative skills of the employees.
Introduction of these apps and learning devices reflects the approach of the managers towards
ensuring development of the employees.
Context
As per the requirements of the current business scenario, digital communication is
crucial in terms of automatizing the business activities. Proper utilization of the digital
channels assist the personnel in conducting the activities in an efficient and effective manner.
These channels reflects the communication taking place within the internal environment of
the workplace. Here, the focus would be on the multinational corporations. As an example,
Shiraz Telecommunication Company would be considered for gaining an insight into the
motivational strategies. This approach reflects the leadership skills of the managers towards
providing job satisfaction to the employees. Involving the employees in the business aspects
was not the story few years back. The major drive behind this was the provision of rewards in
terms of their hard efforts.
Communication was conducted on a temporary basis for knowing the issues, which
the employees faced while executing the allocated tasks. Frequency not maintained in
conducting discussions. However, with the varying requirements of the business, companies

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and organizations adopted change management. Typical characteristic feature of this was
frequent face-to-face meetings with the employees. The main reason for this adoption is to
enhance the communication skills, expertise and knowledge of the employees.
In the process of engaging the employees, stress would be laid on expanding the
scope and arena of the communications, which take place in the internal environment of the
workplace. This is for excavating the organizational structure, which, in turn, would help in
enhancing awareness about the organizational culture. Presence of courtesy, politeness and
kindness in communication reflects the consciousness towards the preservation of the
organizational culture. Typical example of this is the implementation of Ethical Code of
Conduct, which enhances the awareness about the basic ways of communicating within the
workplace. This ethical conduct reflects the conscious approach towards exposing courtesy in
interacting with the clients and the customers.
Layout for the report
For preparing the report in the following section, 10 scholarly articles would be taken
into consideration. In this process, the focus would be on communication in the workplace.
Delving deeper into the articles would help in excavating what the author intends to convey
to the readers. Keyword search would be conducted for collecting relevant information on
corporate communication. Within this, inclusion and exclusion criteria would be followed for
establishing reliability and validity in the propositions. Themes relevant to corporate
communication would be developed for diversifying its scope and arena. Along with this,
action plans would be developed for systematizing the research related activities.

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Bibliography
Cardon, P. W., & Marshall, B. (2015). The hype and reality of social media use for work
collaboration and team communication. International Journal of Business
Communication, 52(3), 273-293.
Chaiprasurt, C., & Esichaikul, V. (2013). Enhancing motivation in online courses with
mobile communication tool support: A comparative study. The International Review
of Research in Open and Distributed Learning, 14(3), 377-401.
Darijani, A., Soltani, H., & Pourroostaei, M. (2014). Impact of the effectiveness of
organizational communication on job satisfaction through job motivation of
employees of Shiraz Telecommunication Company. WALIA journal, 30(3), 43-51.
Fatimah, Hermin., Dharmawan, A. H., Sunarti, E. U. I. S., & Affandi, M. J. (2015). The
influence of communication and motivation factors on employee engagement in the
generation X and Y. International Journal of Information Technology and Business
Management, 38(1), 22-30.
Giesbers, B., Rienties, B., Tempelaar, D., & Gijselaers, W. (2013). Investigating the relations
between motivation, tool use, participation, and performance in an e-learning course
using web-videoconferencing. Computers in Human Behavior, 29(1), 285-292.
Korzynski, P. (2013). EMPLOYEE MOTIVATION IN NEW WORKING
ENVIRONMENT. International journal of academic research, 5(5).
Men, L. R. (2014). Strategic internal communication: Transformational leadership,
communication channels, and employee satisfaction. Management Communication
Quarterly, 28(2), 264-284.

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Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded
role of internal communications. International Journal of Business
Communication, 51(2), 183-202.