Business Communication: Research Tools and Effective Management

This assignment provides a comprehensive overview of business communication, emphasizing its crucial role in effective management and organizational success. It explores various research tools and academic skills essential for confident communication, discusses the significance of effective communication within management for planning, directing, controlling, and motivating staff, and analyzes the impact of different communication methods, including oral, verbal, and written, within a business and managerial context. The report highlights the importance of accuracy, clarity, and persuasive communication for achieving organizational goals and maintaining strong relationships with stakeholders. The document concludes by reiterating the importance of business communication in enhancing effectiveness, productivity, and customer satisfaction.

BUSINESS COMMUNICATION

Table of Contents
INTRODUCTION................................................................................................................................2
CONFIDENTLY USE A RANGE OF RESEARCH TOOLS AND ACADEMIC SKILLS...................................3
DISCUSS THE ROLE OF EFFECTIVE COMMUNICATION WITHIN MANAGEMENT.............................5
ANALYSE THE IMPACT OF DIFFERENT METHODS OF COMMUNICATION WITHIN A BUSINESS AND
MANAGERIAL CONTEXT...................................................................................................................8
CONCLUSION.................................................................................................................................10
REFERENCES...................................................................................................................................11
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INTRODUCTION
Within the organization, a communication is an essential part and without effective
communication; the management department of an organization does not perform well and
manages the working strategies. It majorly comprises of the flow of information from one to
another. Business communication helps in promoting the services and goods with the market
objectives. Strong communicational approach helps in reducing conflicting situations and other
problems. There are several forms of communication by which the people can convey their
views and opinions to each other effectively (Bovée and Thill, 2012). Business communicational
strategy is utilized for the commercial benefits that can foster better working relationship
among the staff members and customers accordingly. In this assignment, role of effective
communication, range of research tools and the different methods or impact of
communicational skills will be discussed with the range of research tools and academic skills.
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CONFIDENTLY USE A RANGE OF RESEARCH TOOLS AND ACADEMIC
SKILLS
Communication can be defined as the most imperative part for the business organization by
which the working operations can be managed effectively. It is the way to convey opinions,
views and information to others. For the development and growth of the organization, it is
most important to maintain sustainability and strong relationship within the workplace, so that
the people can do their effectively towards accomplishing the goals and objectives.
Different range of research tools and the academic skills are described below-
Web issue tracking: with the use of this process, the relevant information and data can be
tracked with the software (Certo, 2018). It can record the data and also the feedback of
customer’s according to it.
Mind mapping tools: it can be defined as the graphical representative tool by which visual
thinking of the people can be turned out into reality. It helps the people to form a structure of
information in an effective manner and generating the new ideas for achieving the goals and
objectives.
Threema: it refers to the communication type for the mobile users within the workplace. It
protects the data and relevant information of messenger and receiver that enables the effective
communication among the service users and communication app accordingly.
Sqwiggle: it helps the people to communicate effectively in video conferencing and other way
of file sharing and data with the encrypted media files (Erickson, et al. 2011). It also affects the
confidential measures of application. It also helps in protecting the confidential data or
information of the people.
Private, group messaging and the chat tools: with the use of effective tool, the management of
the organization can easily communicate with the entire staff members and the employees
internally or externally.
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Social internet sites: due to globalization, the technological advancement takes place
nowadays that also enables the services faster. Social media is the biggest platform for
connecting with the people. With the help of effective communication tactics, the management
can also promote the services and goods directly to the customers that can enhances the
effectiveness and
Discussion forum: in this, the web application helps in sharing the information of big data and
the related issues can also be resolved with this application (Evans, et al. 2017).
Internal blogs and videos: there are many of the other organization who handles the situations
by connecting themselves to others. They majorly communicate with the internal stakeholders
and connect with them by videos and other internet sources.
E-mails: it is the most common tool for communicating with the other people in the workplace
for attracting them and maintaining sustainability accordingly.
Apart from that, some of the skills are described below-
Interpersonal skills: it is the most important thing to maintain sustainability within the
organization that can be acquired by the interpersonal skills of an individual. Effective training,
listening skills, patience, communication, time management and much other skill are
considered in this category (Galvin, et al. 2013).
Planning and scheduling skills: the planning must be clear and effective. The vision should be
clear to every person, so that they can also make strategies and plans according to achieve the
goals and objectives.
Writing skills: it helps in meeting the requirement and needs of the people. It also gives
confidence to the people.
4

DISCUSS THE ROLE OF EFFECTIVE COMMUNICATION WITHIN
MANAGEMENT
An effective communication is the major key part for the development of an organization that
helps the management to perform effectively with the proper planning and managing the
operations. It is categorized in two forms such as oral or written; by which the flow of
information can be acquired. The basic functions of management of the organization is
managing, directing, controlling, planning and motivating the staff. These all are effectively
managed by the effective communication skills and the strong relationship among the workers
accordingly. Effective communication plays an imperative role for gaining success and achieving
the goal (Goetsch and Davis, 2014). Apart from that, the roles and responsibilities of the staff
members must be effectively communicated, so that they can also make their strategy for
completing the work. Predetermined goals and objectives should be clear to the working staff.
As it allows the company to be more productive and efficient; by which morality and
effectiveness can be enhanced. It is important to maintain healthy work environment within the
organization, so that each and every one can share their views, opinions and thoughts to each
other. It also helps the staff workers to involving in the decision making process in order to
acquire success (Guffey and Loewy, 2012). It is the two-way process that can be oral or written
with the formal or informal way of communication. The process of communication comprises of
the steps sending, encoding of the messages and the decoding of message.
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Figure: Process of Communication
[Source: https://businessjargons.com/communication-process.html]
It is the dynamic procedure in which messages are transmits through the channel to the
receiver; who can also be able to give feedback accordingly. With the proper communication
skills; it will be easier to reduce many of the organizational problems and issues. There are
several factors that plays vital role for the transformation of relevant messages either in verbal
or informal way (Lindlof and Taylor, 2017). Oral communication refers gesture, postures, body
languages that must be effective while written communication requires accuracy, so that the
people can easily understand the facts. There are some of the following qualities and
characteristics of communication skills that are essential for the organizational success such as-
 Precise hierarchy of the structure
 Conflict management technique
 Other related issues and cultural aspects
 Visual means of communication
 Accurate written communication
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Figure: Significance of Communication
[Source: https://www.kullabs.com/classes/subjects/units/lessons/notes/note-detail/3986]
The effective communication works according to improving the productivity of an organization
and also enhances the effectiveness. It is equally imperative for the personal lifestyle of an
individual with the improved abilities and skills (Certo, 2018). Workplace communication helps
in the improvement of effectiveness that also increases the level of satisfaction. A good
communicator within the organization is widely encouraged and motivated, who is able to give
information to others effectively regarding roles and responsibilities accordingly.
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ANALYSE THE IMPACT OF DIFFERENT METHODS OF COMMUNICATION
WITHIN A BUSINESS AND MANAGERIAL CONTEXT
As mentioned above that the effective communication might be helpful for reducing the
conflicts and other problematic situations. Within the workplace, communication plays an
imperative role towards enhancement of the effectiveness and maintaining sustainability.
Effective transformation of the information from one to another is helpful for understanding
the factors; by which the goals can be achieved thoroughly. Accuracy, clear information, clarity
and convincing powers are to be considered in this category.
Several methods of communication are described below-
Oral communication- it is the type of communication in which gesture, posture and the body
language are to be considered for conveying the messages to others. It is majorly based on the
sound, pitch, volume and by other means (Erickson, et al. 2011). Face to face communication,
personal meetings, telephonic and other ways are to be used for this type of communication
tactic.
 Face-to-face communication: it is occur when two or more than people communicate
with each other by using the means of language, gesture and posture. It is the finest
way to convey the messages to others effectively, so that they can also understand the
facts.
 Meetings: it is the most featured type of communication in which people used the
technique of face-to-face communication that allows the people to connect with each
other.
 Telephonic conversation: in this type of communication, the people used to talk to each
other via telephone for conveying their messages accordingly (Evans, et al. 2017).
Verbal communication- it comprises of the words that is used in the manner for
communicating to each other. It refers to the source of medium for conveying the messages to
other person. It can be also considered as the oral communication type; in which body
languages, voices and the gestures are used effectively. Within the business administration, it is
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mostly used technique and the effective use of this type of communication makes the
employees readily understood with the appropriate expressions accordingly. It also includes
facial expressions, body postures, eye contact and other types of communication.
Written communication- it is another crucial type of communication that is used by the
traditional means of the business administration in order to formal conversation. Text chats, E-
mails, SMS, electronic messages, reports and many others forms are to be included in this type
of communication (Goetsch and Davis, 2014). Within the organization, it also consist of memo,
brochures, press releases, handbooks, business proposals and other business letters are to be
considered for articulate the effective functioning of the business administration.
These are the crucial types of communication that are used by the people in order to
communicate with each other effectively. Apart from that, the management of the organization
also used social media platform for connecting with the customers, so that they can easily
promote their services or goods. It will be also helpful for maintaining strong relationship that
enhances effectiveness and brand value accordingly. E-mails are the most common and
effective way of sharing information formally.
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CONCLUSION
The aforementioned assignment depicted the study of business communication, which is more
imperative to attain the organizational goals and objectives. Significance of communication with
the academic skills and range of research tools have been described. The importance of
effective communication within the organization has been discussed. As effective
communication helps in gaining the success as well as enhances the effectiveness accordingly.
Different types of communication with the process of communication for conveying the
messages to others have been also described in manner. Impacts of these communicational
skills have been highlighted the part by which it is easier to gain organizational goals and
objectives with the level of customer satisfaction accordingly.
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REFERENCES
1. Bovée, C.L. and Thill, J.V., 2012. Excellence in business communication. Pearson Higher
Ed.
2. Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
3. Erickson, S.L., Weber, M. and Segovia, J., 2011. Using communication theory to analyze
corporate reporting strategies. The Journal of Business Communication (1973), 48(2),
pp.207-223.
4. Evans, D.R., Hearn, M.T., Uhlemann, M.R. and Ivey, A.E., 2017. Essential interviewing: A
programmed approach to effective communication. Nelson Education.
5. Galvin, M., Huseman, R.C. and Prescott, D., 2013. Business communication: strategies
and skills. Holt, Rinehart and Winston.
6. Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
7. Guffey, M.E. and Loewy, D., 2012. Essentials of business communication. Cengage
Learning.
8. Lindlof, T.R. and Taylor, B.C., 2017. Qualitative communication research methods. Sage
publications.
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