Business Communication Skills Assignment 2022

Running head: BUSINESS COMMUNICATION SKILLS
BUSINESS COMMUNICATION SKILLS
Name of the Student
Name of the University
Author Note

1BUSINESS COMMUNICATION SKILLS
Table of Contents
1. Business Email...........................................................................................................3
2. Business Memo..........................................................................................................4
3. Business Letter...........................................................................................................5
4. Issues and Solutions...................................................................................................7
5. Meeting Agenda.........................................................................................................8
6. Meeting Summary.....................................................................................................9
7. Self -Evaluation.......................................................................................................11
Bibliography......................................................................................................................12

2BUSINESS COMMUNICATION SKILLS
Name:

3BUSINESS COMMUNICATION SKILLS
1. Business Email
Subject Line Appointment discussion for promotion within the company
Salutation Dear Sir
Paragraph
1
This is to inform you that I have been serving in the organization for the past
three years as a technician. I have recently been made aware of an opening
within the company for the role of the IT Manager. Through this letter I would
like to draw attention to my request of an appointment with you for discussing
the potential move towards serving the organization as an IT Manager.
Paragraph
2
The services that I have been extending to the organization have been highly
appreciated by my team members, colleagues and my superiors. Thus, I would
like to take on the opportunity to serve the organization in a better manner
through the post of an IT Manager.
Paragraph
3
I would be highly obliged if you consider my request and take the necessary
actions.
Closing Thanking you in anticipation.
Sincerely,
Sender’s Name
Position
Company Name

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Contact Number
2. Business Memo
To:
From:
CC:
Date:
Re: Promotion from technician to IT Manager
This is to inform you on the fact that I have been promoted to the post of an IT Manager from the
post of a technician in the company. As a technician, I had undertaken all the responsibilities of
proper maintenance of the software that is being used within the company.
However, after taking on the role of the IT Manager, I would like to deal with the issues that
have been highlighted within the organization. The new job role would allow me the opportunity
to serve the organization in a better manner as well as help deal with the clients in a better
manner.
I would like to give the best of my efforts and serve the organization as well as the clients
in a better manner.

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3. Business Letter
Company Name of Sender
Address
Contact details
Date
Addressee Name
Company Name of Addressee
Address
Dear Sir,
Re: Apology for the delivery of a faulty products
We have received your complaint regarding the faulty product that you have received. We are
deeply sorry for the inconvenience caused and would try our level best to resolve the issues that
you have been facing due to the faulty delivery that you have been facing. This is a rare incident
that has taken place in the company and we deeply regret the occurrence of the same.
In order to resolve the issues that you have faced we would like to offer you with either of the
options that follow. We might go ahead and refund the amount that you have spent on the given
product. The refund might be credited to your wallet or the payment source depending on the
payment mode that you had opted. In case you would like to have a replacement of the product,
we could arrange for the same as well. In that case, the replacement product will reach you
within the next 7 business days.

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Please accept our apologies we have been presenting form our end. Please rest assured that we
take extreme care of the customer experiences and are always particular about the experiences of
our customers.
Thanking you.
Sincerely,
Name of sender
Title of Sender
Company Name
Website
Email
Phone Number

7BUSINESS COMMUNICATION SKILLS
4. Issues and Solutions
Team Problems Solutions to Team Problems
1. Lack of the team identity, proper
commitment and collaboration within
the team.
Advocating the unity among the team
members and ensuring the proper
collaboration within the team.
2. Communication issues Proper interpersonal communication should
be implemented through meeting and training
procedures.
3. Participation issues The team activities should be organized to
deal with the participation issues that are
highlighted within the team.
4. Creativity issues The team should be motivated to share the
various ideas that would help them in the
development of the project.
5. Lack of proper leadership The team should be provided with a proper
leadership in order to motivate them to attain
the organizational goals

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5. Meeting Agenda
Date: Name and contact information of participants:
Time:
Duration:
Place:
Purpose of meeting:
Introducing myself as the new IT Manager
Prepare: Required materials:
Agenda Items Person Responsible Process
(Consensus or Open
Discussion)
Time
Introduction Myself Consensus 5 minutes
Interaction with team Myself Consensus 10 minutes
Motivating team Myself Consensus 10 minutes
Feedback from team Team Open Discussion 5 minutes

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6. Meeting Summary
Date: People in
Attendance:
Prepared By:
Facilitator:
Place:
Summary of Meeting:
The main motive of the meeting was to introduce myself to the team
as well as the major clients of the organization.
Decisions and Agreements Made:
The meeting that I held helped me have a clear understanding of the
issues that are faced by the team. The meeting helped me set some
agendas and goals that need to be achieved by the team. This in turn
helped me to understand the various issues that are highlighted by the
concerned team and the clientele.
Actions to be taken Name Deadline
Advocating team unity Team 2 months
Implementation of the proper
interpersonal communication
Team 3 months

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Proper organization of the team
members
Team 4 months
Proper motivation to the team Team 6 months

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7. Self -Evaluation
The three most challenging aspects of the assignments
The noting down of the proper tone of communication had posed a serious challenge
The proper addressal of the issues for clients also had to be taken care of in order to maintain
the goodwill of the company
Addressing the new team and gaining their confidence as well
The three most enjoyable aspects of the assignments
The establishment of the proper communications within the team helped me learn about
organizational communication.
The proper communication with the seniors helped me understand the various nuances of the
organizational communication.
The proper communication within the meeting scenarios helped me gain confidence regarding
my communicational abilities
Three aspects you are most proud of
Meeting conduction skills
Communication with senior at workplace
Communication with client.

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Bibliography
Five different bibliographical sources
Barnes, B.R., Leonidou, L.C., Siu, N.Y. and Leonidou, C.N., 2015. Interpersonal factors as
drivers of quality and performance in Western–Hong Kong interorganizational business
relationships. Journal of International Marketing, 23(1), pp.23-49. Available at DOI:
10.1509/jim.14.0008
Bovée, C.L., Thill, J.V. and Raina, R.L., 2016. Business communication today. Pearson
Education India. Available at https://books.google.co.in/books?
hl=en&lr=&id=_xAwDwAAQBAJ&oi=fnd&pg=PP2&dq=workplace+communication+advan
tages+business&ots=7qiU66dQVC&sig=PyQDpJtX4IGWWVwQZ7I9hhjnLEk#v=onepage&
q=workplace%20communication%20advantages%20business&f=false
Hargie, O., 2016. Skilled interpersonal communication: Research, theory and practice.
Routledge. Available at DOI: 10.4324/9781315741901
Kowal, J. and Roztocki, N., 2015. Job satisfaction of IT professionals in Poland: does business
competence matter?. Journal of Business Economics and Management, 16(5), pp.995-1012.
Available at DOI: 10.3846/16111699.2014.924988
Swani, K., Milne, G.R., Brown, B.P., Assaf, A.G. and Donthu, N., 2017. What messages to
post? Evaluating the popularity of social media communications in business versus consumer
markets. Industrial Marketing Management, 62, pp.77-87. Available at DOI:
10.1016/j.indmarman.2016.07.006