Effective Business Communication Strategies for Mr. Fishy Restaurant

This report examines the communication challenges faced by Mr. Fishy, a fish and chip restaurant in London. The organization struggles with internal communication due to diverse employee demographics. The report includes a literature review, analysis of effective communication principles, and an evaluation of current communication practices. It addresses topics such as the purpose of effective communication, formal versus informal communication, interpersonal communication, clarity of ideas, completeness of information, and the use of appropriate communication tools. The report suggests strategies to improve communication within the organization, including fostering a friendly work environment, providing feedback, encouraging teamwork, and utilizing technology effectively. It emphasizes the importance of accurate information, clear messaging, and the implementation of effective communication strategies to improve employee relations and overall business performance.

BUSINESS
COMMUNICATION

Table of Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................1
QUESTIONS...................................................................................................................................2
1) Purpose and principles of effective communication................................................................2
2) Principles of effective communication....................................................................................3
3) Evaluation of communication practices..................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES ...............................................................................................................................5

INTRODUCTION
Mr fishy is a fish and chip restaurant in London but company is facing communication
problems and is not able to work smoothly. Employees have problems of different cultures and
different age groups, so communication is not effective in company. Communication in an
organization consists of exchange of ideas and clarity in ideas. Organizational communication
gives responsibilities to employees of company. Effective communication in an organization
gives the stability to the organization and build strong relations between employees and
employers. Mr fishy wants employees to respect other employees to cooperate with colleagues
and respect each other.
LITERATURE REVIEW
1) As per author..........() effective communication is leading companies to solve the internal
problems in the premises. Employees of organization needs motivation time to time and
sharing of ideas to employers is encouraging the team work in employees. Author states
that effective communication is improving the decision-making power of the employers
and as well employees. Formal and informal communication is important because every
employee in company is communicating in formal way whereas during lunch and after
office hours employees are communicating in informal way. Interpersonal
communication is also increasing technology and like messages and emails.
2) As per author.........() principles of effective communication is encouraging employees of
the company. Clarity in ideas and views of employees is motivating employees of the
organization. Information provided to employees must be verified and analysed, because
wrong information or half information is harmful for company. Author stated that
completeness of information is not creating misunderstanding between employees and
employees as well employers and employees. Language and medium of communication
is important for effective communication because employees of organization need to be
polite in company meetings and medium of communication must be easy to understand
for employers.
3) As per author........() communication practices must be evaluated as per time. Company must
try to use right communication tools for effective communication like messages, emails and
chats. Author stated that company must plan before anything and implementing in company
because it would have adverse effects on company as well as employees. Friendly working
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environment in the company premises is motivating employees of organization. Feedback and
reviews must be provided by the employers because it gives the knowledge about the mistakes
and employees try to correct it. Employees with efficient work performance must be praised by
employers.
QUESTIONS
1) Purpose and principles of effective communication
Effective communication is leading companies to growth and development. Organizational
communication needs employees to be effective in communication with employees and
employers which leads to success of team projects and group discussion. Mr fishy must look into
the purpose and principles of communication.
Employees in the organization needs motivation time to time because employees need to
carry their responsibilities which helps them in the team projects. Communication between
employees must not be gossips and time pass and it must be related to work in company.
Employees must be motivated at right time and in right amount in company, so that Mr fishy
employees are working efficiently in company (Dahama 2019.).
Sharing of information is prime purpose of communication. Through communication
employees in company are sharing ideas and views, discussing and sharing information
efficiently in an organization. Decision makers in company is sharing their decisions through
communication.
Employees of organization is not working all time, some need to play and some need to
be socialized. Communication helps the employees of company to get socialized and strengthen
the relationships with colleagues (font Elgammal, and Lamond, 2017).
A manager or an employer in a company is responsible for control and discipline in
employees of an organization. Employees of Mr fishy are not robots they need to communicate
while performing the work of company, so they need to be controlled but on certain points they
need to be left free to communicate.
Formal communication is important for every organization, it improves the internal
factors of an organization. Communication flows from downward to upward such as staff
members to management. Informal communication is also part of an organization, it includes
casual communication between employees during lunch and after office hours (Tench, and
Moreno, 2015).
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Interpersonal communication is gaining importance through online communications
methods like messages and emails. Mobiles are medium for oral communication whereas non-
verbal communication includes body language. Non verbal communication can create confusion
and misunderstanding between employees and employers.
2) Principles of effective communication
Effective communication can lead Mr fishy to new heights but company need to fulfil the needs
of employees. Communication would make company to understand the problems in company
and problems between employees. Through this company would make employees satisfied and
work effectively for company.
Clarity in ideas of employees and employers is must, through this company would make
employees understand the policies, vision and mission statement of company. Company must
encourage team work, which increases the clarity in ideas and views of employees of
company(Blythe, and et.al., 2017).
Completeness in communication is important because half knowledge is always harmful.
It increases reputation of company and saves cost on the product because through
communication new ideas are invited and accepted in company which leads to development in an
organization. Through communication information is increased and as well as decision-making
ability of employees is also increased.
Correctness of information is important because wrong information conveyed to any
employee in company would be harmful for organization. Any information conveyed to any
employee must be checked and verified, if not checked wrong information would affect the
growth of company. Information must be verified with correct language, facts figures and with
no grammatical error. Verified information increases confidence and have impact on employers
of company (Cooper, and et.al., 2016).
In communication employees must be able to convey accurate messages which would
save time and misunderstanding between employees and as well employers. Accurate
information always grab attention because information is point-to-point and it saves time of
readers or employers. Money is also saved through using few words in messages and conveying
accurate messages.
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Courtesy consist of feelings and views of employees. Addressing the employers in the
meetings is must for effective communication, which shows friendly nature and respect of
employee towards employer.
Concreteness is including the facts and figures and research data which gives accurate
details of information. The information provided is factual and not imaginative, so information
provided is not analysed on basis of facts and figures.
Principles of effective communication is important for Mr fishy to convey the accurate
and useful information with employees and employers. Mr fishy must imply these principles in
office premises which will result in development of company (Dennison, and Shenton, 2018).
3) Evaluation of communication practices
Communication can be improved in Mr fishy by improvising communication practices in office
premises. Company culture is affecting employees and work performance of employees.
Company must try to create communication strategies.
Planning is must for implementing anything in company, so Mr fishy must try to plan
every thing before and look after the consequences and impact on the company. Sometimes
wrong plan or wrong decisions have adverse effects on company.
Mr fishy must use right communication tools which can be effective for organization.
Company uses communication soft wares and motivate employees for participating in company
projects. Company must try to use the latest technology like chats, messages and emails
(Alpenberg and Scarbrough, 2016).
Employees enjoy friendly environment which gives them motivation to work and enjoy
the work. Friendly environment increases productivity and as well as boost up creativity in
employees it encourages employees of the organization and motivates them to give their best.
Giving feedback and reviews is must for organization, Mr fishy must give feedback to
employees regarding work performance. Employees must be praised for their good work and
performance in company. Ideas must invited as well appreciated in the company meetings.
Employees in the company must get chances to express themselves in the company meetings.
Information must be accurate and overloading of information must be avoided in
company. Overloading of information leads to important messages being ignored, for example
information ignored can be important, so long messages must be avoided and with messages
must be sent with accurate and point-to-point information (Murdock, and et.al,. 2015).
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Employers must try to encourage team work and group discussions in company. Mr fishy
must try to set goal in minds of employees and give them motivation and inspiration. Through
these employees of the company are motivated for working efficiently (Murdock, and et.al,.
2015).
CONCLUSION
Mr fishy must try to implement the effective communication strategies in company, so
that company would make progress in the work performance of employees and as well all
employees would respect each other and co-operate with each other for work. Team projects and
group discussions must be encouraged by employers of the organization. Information must be
correct accurate and complete then only it must be conveyed in company premises. Feedbacks
and reviews must be given to employees and efficient employees must be praised for work done.
Nowadays company must use technology and improve communication like emails, chats and
messages. Overloading of information must be avoided by the employers as well employees of
company because it neglects the important information which is to be conveyed.
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REFERENCES
Alpenberg, J. and Scarbrough, D.P., 2016. Exploring communication practices in lean
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Blythe, and et.al., 2017. Five principles for network success in Solomon Islands. WorldFish,
Penang, Malaysia.
Cooper, and et.al., 2016. Recommendations for best communication practices to facilitate goal-
concordant care for seriously ill older patients with emergency surgical
conditions. Annals of surgery. 263(1). pp.1-6.
Dahama, O.P., 2019. Education and communication for development. Oxford and IBH
Publishing.
Dennison, W.F. and Shenton, K., 2018. Challenges in educational management: Principles into
practice. Routledge.
Font, X., Elgammal, I. and Lamond, I., 2017. Greenhushing: the deliberate under communicating
of sustainability practices by tourism businesses. Journal of Sustainable Tourism. 25(7).
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Murdock, and et.al,. 2015. General Principles of Effective Communication of Demographic and
Other Quantitative Data. In Demographics (pp. 103-116). Routledge.
Murdock, and et.al,. 2015. Pink organizing: Notes on communication, self-organization, noise
and radical social movements. Organization, p.1350508419855711.
Tench, R. and Moreno, A., 2015. Mapping communication management competencies for
European practitioners: ECOPSI an EU study. Journal of Communication Management.
19(1). pp.39-61.
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