Business Communication Skills: Purpose, Principles, and Practices

Business Communication
Skills
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Table of Contents
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW................................................................................................................3
Purpose and principles behind different forms of organisational communication.................3
Principles of effective communication to enhance practice...................................................4
Communication practices of themselves and others..............................................................5
ANALYSIS AND DISCUSSION ..................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
Business communication skills are defined as those accomplishment which helps to
influence through different ways in which employees convey their message and information to
other individual that is related with enterprise where they are performing work (Addams and
Allred, 2015). It is essential for an organisation to have highly skilled employees in order to
interact with other members. The given report is based on Mr Fishy which is fish and chips
restaurants located at London, Bridge station. This provide hot dish that contains fried fish in
batter in order to serve with chips. The main aim of report is to discuss about purpose and
principles of organisational communications along with principles of effective communication to
enhance themselves and others.
LITERATURE REVIEW
Purpose and principles behind different forms of organisational communication
Purpose of Communication
According to the view of Bovée, Thill and Raina, (2016), purpose of communication is
getting things to be done from others. People who are employing as well as performing work in
organisation should be aware about work that is allotted to them in appropriate manner. In
respect of fish and chip restaurants, their purpose is delivering and sharing relevant information
and data to each and every employee in order to execute responsibilities and roles to them. Some
of the purpose of communication are mentioned below:
Flow of Information- This is very essential for business to possess effective flow of
communication in order to share information from top to bottom. This assist in enhancement of
productivity and accomplishment of goal and objectives in given time period. The management
of respective restaurants has to modify their policies in order to communicate properly with their
employees. In this case, administration has to deliver correct information to their work force
which help them to interact with their senior authority along with performance of roles and
duties.
Coordination- It is also the purpose of communication which ensure about performance
of staffs as per requirement of organisation. In context of fish and chips restaurant, manager has
to coordinate with their work force in order to meet final objectives and aims of business. For
proper coordination, management has to conduct sessions to improve language as well as
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