Business Consulting-Research Report for Regent College

This report provides a detailed analysis of the issues faced by Regent College and offers solutions through business consulting. It includes SWOT analysis, STP analysis, and PESTEL analysis. The major issues faced by the college are lack of communication between teachers and students, mental illness faced by students, and lack of staff. The report concludes that appropriate consultancy can help the organisation attain its objectives and manage its business functions effectively.

Business Consulting-research
report

Table of Contents
1. INTRODUCTION.......................................................................................................................1
2. BACKGROUND OF THE ORGANISATION/ CLIENT...........................................................1
a) Clarify your Client / Clients...............................................................................................1
b) What is the client’s problem..............................................................................................2
3. PROBLEM IDENTIFICATION / DISCUSSION.......................................................................2
Competitor’s analysis (SWOT)..............................................................................................2
Target customer market (STP)...............................................................................................3
External environment.............................................................................................................4
4. TOP THREE ISSUES OF THE ORGANISATION / CLIENT..................................................6
Issue one.................................................................................................................................6
Issue two.................................................................................................................................7
Issue three...............................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

1. INTRODUCTION
Consultants are defined as those who are having specific knowledge and skills over
some particular area. Consultants are hired by the organisation so that to provide solutions and
recommendations over the problems faced by the organisation so that to manage business.
Business consultants are providing advisory services to the organisation so that business
functions can be executed in smooth manner (Gunter and Mills, 2017). Regent college is a
leading higher education provider which was founded in 1984. The institution is located in
United Kingdom and proving educational services to thousands of students in order to make
their career bright. The report is going to cover the background information related with
organisation and issues faced by them. The report also covers recognition of problems by using
statistical tools such as SWOT, PESTLE.
2. BACKGROUND OF THE ORGANISATION/ CLIENT
Background of the organisation/ client-
The Regent College is a leading provider of industry in which they are associated with
diverse community to promote learning and education. The institution is having higher rate of
success in their portfolio which is the major reason of their market prominence. The institution
is highly focused over managing interactions with their students with the help of environment
geared surroundings. This is the organisation for them their students are foremost priority and
for this the institution is located at various places in London. The college is located majorly at
centre location of London which makes it convenient over any other university. The college is
flawlessly providing regular online classes to their students so that to give uninterrupted lessons
to them. The mission of the organisation is to highlight as the institution which is providing
various courses to their students without any interruptions.
a) Clarify your Client / Clients
The client is Regent College which is facing issues related with their organisational
management and various activities those are directly or indirectly related with students. In order
to solve such issues the organisation is trying to identify solutions related with the issues.

b) What is the client’s problem
The major issue is faced by the organisation is related with proper communication with
their students due to lack of teachers collaboration. This is the results of not having positive
environment by which students are not able to communicate with their teachers. On the other
hand, in terms of teachers they are also not able to manage their students and engaging them in
various learning activities.
3. PROBLEM IDENTIFICATION / DISCUSSION
Competitor’s analysis (SWOT)
● Strengths: The major strength of Regent College is that they have portfolio of educated
and qualified staff those are specialised in some field and having higher degree as well.
The college is also having teaching pattern in which additional skills are taught to students
so that they can be considered as different out of others (CRICKENBERGER and
VANCOUVER, 2020)
● Weakness: The major weakness of the institution is related with ineffective
communication within students and teacher so that they are not able to make appropriate
coordination. Due to lack of communication image of the organisation is tarnishing in the
minds of students.
● Opportunities: To generate friendly behaviour within students this issue should be taken
on priority so that student’s engagement can be enhanced and at the same time difficulty
faced by staff can also be minimised.
● Threats: The major threat faced by Regent College is related with competition within the
industry. As there are various options available to students so in order to deal with this

threat the organisation is required to provide better environment to their students.
Target customer market (STP)
● Segmentation: Segmentation is defined as the aspect in which Regent College can divide
their students on the basis of graphical dimensions and from where students are coming
(Kezar, 2018). The institutional segmentation can be on the basis of courses offered by
students or the field in which they are pursuing their specialisation.
● Targeting: Targeting is associated with such dividing large group into smaller so that
appropriate group can be focused (Bishop, 2020). The major focus on Regent College is to
target over age group of 18-25. On the other hand, the organisation is also focusing over
student’s background and their zone of working.
● Positioning: Positioning is defined as such aspect in which students are focused over
comparison of other educational institutions. Regent College is always dedicated to provide

such education to students in which they can get knowledge and pursue their career.
External environment
Micro environment
Porter five forces
● Threat of new entrants: The institution may face issues of rivalries from new entrants
those are offering similar courses to Regent College. Therefore, the chances of new
establishment of new institutes are high.
● Threat of substitutes: The Regent College is offering degree courses to students so that in
the time of crisis online classes can be delivered to students (Saunders, Fiddian-Qasmiyeh
and Snyder, 2016). As due to pandemic all the institutions are not able to manage physical
classes over premises.

● Bargaining power of buyers: The buyers for Regent College are their students and under
the industry students and their parents are having high power. As Regent College is lacking
behind effective communication which means that they are having lack of a specific bond
between student and teachers (Lambert, 2020). When such bond is not developed student
footfall can be minimised and at the same time due to existence of options students holds
high power.
● Bargaining power of suppliers: The supplier for Regent College is their students those
are giving their skills and knowledge to their students. In this manner Regent College is
required to develop focus of their teachers over emphasising on students.
● Competition rivalry: The competition is always high as there are various educational
institutions those are providing similar services.
Macro environment (PESTEL)
● Political factors: The political issue within educational institution is related with
emergence of new guidelines which are made by the government. As the funding for

such institutions are provided by Government of UK which is the major difficulty for
the organisation.
● Economic factors: Students are facing issues in paying interest on money taken for
their education (Atkinso, 2017). On the other hand as the fees of Regent College is little
high as compared to other institution which is creating issue for the organisation.
● Social factors: Students are highly focused over their career and for this they are taking
admission in prominent organisation. In this manner Regent College is providing such
trending courses to students so that to manage interest level.
● Technological factors: Regent College is also providing online courses to their students
so that to support them in this negative time.
● Environmental factors: Regent College is using various environment protective acts
within premises. The institution is working on managing protection and saving
environment.
● Legal factors: There are certain laws which are needed to be followed by educational
institutions and such non-compliance may create difficulty.

4. TOP THREE ISSUES OF THE ORGANISATION / CLIENT
Issue one
The first issue within the organisation is related to lack of communication between
teachers and students in which ineffective results are seen (Fielden and Middlehurst, 2017). As
the classroom environment is not healthy due to which teachers are not able to manage good
relations with their students.
Issue two
Another issue is related with mental illness faced by the students due to pressure of their
education and career. In this Regent College is not providing counselling so that solutions can
be given to students in order to solve their issue.
Issue three
Regent College is having lack of staff so that not appropriate solution is given to
individual in respect of their job and career (Sainsbury and et. al., 2020). This is the reason in
which students are not able to concentrate on their career and intensity of their courses.
CONCLUSION
From the above report this can be concluded that with the help of appropriate consultancy
significant solutions can be given to the organisation. These are helpful in order to attain
objectives of the organisation in which best skills can be identified. With the help of such
consultancy various organisation may get assistance in managing their business function and
attaining success as well.

REFERENCES
Books and Journals
Atkinson, J., 2017. Academic libraries and quality: An analysis and evaluation framework. New
Review of Academic Librarianship, 23(4), pp.421-441.
Bishop, S., 2020. Book Review: Review of Charles E. Cotherman: To Think Christianly: A
History of L'Abri, Regent College, and the Christian Study Center Movement.
CRICKENBERGER, C. and VANCOUVER, B.C., 2020. REGENT COLLEGE.
Fielden, J. and Middlehurst, R., 2017. Alternative providers of higher education: issues for
policymakers. Oxford: Higher Education Policy Institute.
Gunter, H.M. and Mills, C., 2017. Consultants and consultancy: The case of education.
Switzerland: Springer International Publishing.
Kezar, A., 2018. How colleges change: Understanding, leading, and enacting change.
Routledge.
Lambert, S., 2020. The implementation of sustainable leadership in general further education
colleges.
Sainsbury and et. al., 2020. Implications of squirrelpox virus for successful red squirrel
translocations within mainland UK. Conservation Science and Practice, 2(6), p.e200.
Saunders, J.B., Fiddian-Qasmiyeh, E. and Snyder, S. eds., 2016. Intersections of religion and
migration: Issues at the global crossroads. Springer.