In this report, the following procedures were used: Defining the problem, situational analysis, sense-making, formulation of potential solutions, selecting between the solutions, decision making based on the solution, implementation of the solution and testing, team feedback decision. Introduction 4 Main Discussion 5 Problem Definition 5 Situation Analysis 7 Sense making 8 Formulation of potential solutions 9 Selection between solutions 11 Decision making based on the solution 12 Implementation of the decision 12 Testing, Team Feedback on the decision 14 Conclusion and Recommendations 15