UKCBC College Evaluation Report

This assignment involves conducting an in-depth analysis of UKCBC College's management and controlling practices. A questionnaire is prepared to identify real problems faced by the college, with a focus on improving administration and registration processes. The report utilizes statistical methods such as mean, mode, median, and SD to evaluate and analyze the data. It also references various books, journals, and online sources for decision-making in business and education.

Business Decision Making

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
1.1: Data collection plan by using various sources.....................................................................4
1.2: Research method and sampling framework ........................................................................5
1.3: Design a questionnaire for collecting information...............................................................6
TASK 2............................................................................................................................................8
2.1 Evaluation of data collected through research......................................................................8
2.2 Analysis of the result to draw important conclusions.........................................................11
2.3 Analysis of data using measures of dispersion...................................................................11
2.4 Use of quartile, percentiles and correlation coefficient to draw important conclusions.....13
TASK 3..........................................................................................................................................14
3.1 Presentation of graphs to interpret information..................................................................14
3.2 Trend Line...........................................................................................................................21
3.3 Findings of QAA planning..................................................................................................23
...................................................................................................................................................23
3.4 Formal business report........................................................................................................38
TASK 4..........................................................................................................................................39
4.1 Information processing tools...............................................................................................39
4.2 Evaluation of critical path ..................................................................................................40
4.3 Financial tools for decision-making....................................................................................41
CONCLUSION..............................................................................................................................42
REFERENCES ............................................................................................................................43

INTRODUCTION
Business decision making is one of the essential course of action that is used by the
organisation to attain their aims and objectives. It is continuous and indispensable element of
managing any business operations that are performed within an organisation. The main purpose
of this project report is to conduct an effective research work and present a report on UKCBC’s
Students experience and satisfaction to the QAA. This research is consisting of data collection
plan from across all campuses. Use of survey methodology and sampling design to determine
student’s responses.
On the basis of data collected from the research, it is analysing to draw valid conclusion in
the business context. Apart from this, analysis of data through using measure of dispersion to
inform UKCBC is done accordingly. Certain charts and graphs is also being taken into account
to evaluate the collected data. After summarising all the information from the research a well
organises formal business report that will be shown to QAA. At the end of this report, a project
plan is being made to check the total time an activity is taken to get finished (Groebner, 2011).
TASK 1
1.1: Data collection plan by using various sources
In order to make any specific research, it is essential for the researcher to select suitable
data collection method so that chances of errors cannot be occur. It is detail document that
describe the exact process as well as sequence that is required to be implemented while
collecting information from the students of UKCBC. It is vital for the researcher to use
systematic process of data collection that is helpful for attaining desirable information from the
selected samples. The researcher need to collect primary and secondary data for the objective of
collecting needed information that can assist them in effective decision making (Vercellis, 2014).
Primary research: It refers as that data which will be collected for the initial time by the
effective effort of investigator. Such kind of information is free from any bias as it is directly
taken from the respondent. This particular types of research method are being carried out to

provide answer of certain issues. There are various crucial components that is taken into account
for conducting primary research. Some of them are mentioned underneath:
Questionnaire: It is one of effective data collection method, it could be in any form such
as structured or unstructured. The Students of UKCBC have to provide their personal
experiences and satisfaction level they think is being provided to them by the college.
Survey: It is said to be face to face communication with the students and gathered
essential aspects and reviews those are been provided by UKCBC to them. It is more systematic
measurement of overall perception of the students.
Interviews: It is basically done through meeting face to face with the students of
UKCBC college. By this, researcher would need to make more reliable outcomes about their
overall experiences they have observed while learning in UKCBC.
Online: This method is considered as the fastest mode of data collection through various
mediums such as social media tools. According to the current scenario, modes like social and
digital media helps in gathering cost and time effective data.
Secondary sources: These are known as reliable data collection method which is being
used by the researcher to make comparison of present data to that with the past one. It is already
published data which is collected from various sources such as articles, newspapers, journals and
articles (Pettigrew, 2014).
Under this, researcher is required to utilise primary research methods such as
questionnaire which will help in collect information from various students. The main fours
campuses taken into account for this research is given underneath:
a) Park Royal campus
b) Wentworth House campus
c) Lords House campus
d) Oxford Street campus
1.2: Research method and sampling framework
Survey is entirely based on analysing students experience and their satisfaction they carry
while learning in UKCBC college. The researcher is going to evaluate the perception as well as
their opinion through conducting effective plan and framework. Research method is basically
said to be effective terms that can be taken into account for the purpose of attaining aims and
objectives of the survey. Data which is gathered using questionnaire is highly confidential and is

not disclosed to college or any other individual. Generally, such kind of research method helps
the research to find out actual outcomes of this particular research. Some crucial types are:
Descriptive vs analytical: It includes research and facts of different kind of problems.
This can be obtaining data concerning the present condition of the students. While, analytical
approaches can be uses all those facts or information that has been already being presented and
analyse outcomes to make vital evaluation of collected material (Zsambok and Klein, 2014).
Qualitative vs quantitative method: In accordance to make effective measurement of
total quantity or value of outcome taken from the students reviews quantitative methods is being
used. While, the qualitative approach is used to analyse quality of answers students have
provided during the research work.
Sampling methods: In respect to determine overall results in effective ways, it is required
to gathered some samples from the chosen group of students from various campuses. These can
be divided into various parts. Some of them are:
 Random sampling: Such kind of tools and techniques is being utilise from a given
population in the ways that provide each people equal opportunity of being selected. It is
considered as more accurate. Researcher is using the technique of random sampling to
gain the benefit of cost effectiveness. (Random Sampling, 2017).
There are certain other methods and techniques which will be used in research work like,
Quota, stratified, cluster sampling and many more. The total of 50 respondents is being taken
into account out of selected student population. Some vital aspects that are covered in the
questionnaire form are given below:
 Learning techniques
 Safety and security
 Behaviour of faculty staffs
 Extra activities deliver to the students.
1.3: Design a questionnaire for collecting information
Questionnaire is a structured form which consists formalised set of questions which are
designed to collect information on a specific topic or subject. This is considered as the most
suitable technique for data collection from primary sources. Questions present in the document
are needed to be answered by a respondent. This document can be in written or oral form.
Kind of questionnaire:

Questionnaire can be of various types and are used according to the kind of information.
These questionnaire are majorly classified into two classes open ended and close ended. In this
research report, close ended questionnaire is used which has options to choose from. Some other
types of questionnaires are rating scale, likert type scale, semantic differential, multiple choice,
rank order and others.
Importance of questionnaire:
Questionnaires are considered as the most significant method of primary data collection
as it is less time consuming and highly accurate. Using this technique, a researcher can attain
personal experience and recommendations of the respondents by involving low cost. This
method helps in generating large amount of data and also has various ways of administration.
This method also helps in generating answers for questions which has sensitive topics as this
document can be answered privately. Respondents can answer these questions effectively as they
have ample of suitable time to fill the questionnaire form and those answers can be easily
quantified and analysed using evaluation techniques. This technique uses easy format which is
understandable by all the respondents (Quanyu, 2014).
Survey: “Regarding analysing experience and satisfaction level of students that are
taking learning from UKCBC college”. A questionnaire is prepared using 10 close ended
questions which will be answered by 50 respondents. The aim of conducting this survey is to
determine effectiveness of learning methods and satisfaction of students of UKCBC college.
QUESTIONNAIRE
Name of the students:
Faculty:
Age group: From 18 to 45
Session:
Q1: What session are you attending?
 Morning
 Evening
Q2: Are you satisfied with the online study services provided by UKCBC college?
 Highly satisfied
 Moderately satisfied
 Dissatisfied

Q3. Are the courses offered by UKCBC college satisfying your needs?
 Yes
 No
Q4: How easy it is to register for courses at this college
 Highly easy
 Average
 Most difficult
Q5: Are you satisfied with administration department of UKCBC college?
 Yes
 No
Q6: Are you satisfied with learning facilities?
 Highly satisfied
 Moderately satisfied
 Dissatisfied
Q7: Do you feel encouraged about your goals from teaching methods?
 Yes
 No
Q8. Which teaching method is most suitable according to you?
 Offline
 Online
Q9. Does teachers give clear and explicit directions?
 Yes
 No
Q10. Provide your opinion regarding UKCBC college?
TASK 2
2.1 Evaluation of data collected through research
Data which is collected using questionnaire is required to be analysed using various
methods such as Mean, Mode and Median. A data analyses is performed below:
Q1: What session are you attending?

Particulars Frequency
Morning 30
Evening 20
Mean 25
Median 25
Mode 10
Q2: Are you satisfied with the online study services provided by UKCBC college?
Particulars Frequency
Highly satisfied 30
Moderately satisfied 15
Dissatisfied 5
Mean
16.6666666
667
Median 15
Mode 0
Q3. Are the courses offered by UKCBC college satisfying your needs?
Particulars Frequency
Yes 35
No 15
Mean 25
Median 25
Mode 5
Q4: How easy it is to register for courses at this college?

Particulars Frequency
Highly easy 10
Average 30
Most difficult 10
Mean
16.6666666
667
Median 10
Mode 0
Q5: Are you satisfied with administration department of UKCBC college?
Particulars Frequency
Yes 45
No 5
Mean 25
Median 25
Mode 0
Q6: Are you satisfied with learning facilities?
Particulars Frequency
Highly satisfied 30
Moderately satisfied 15
Dissatisfied 5
Mean 16.67
Median 15
Mode 0

Q7: Do you feel encouraged about your goals from teaching methods?
Particulars Frequency
Yes 40
No 10
Mean 25
Median 25
Mode 0
Q8. Which teaching method is most suitable according to you?
Particulars Frequency
Offline 25
Online 25
Mean 25
Median 25
Mode 0
Q9. Does teachers give clear and explicit directions?
Particulars Frequency
Yes 45
No 5
Mean 25
Median 25
Mode 0
2.2 Analysis of the result to draw important conclusions
In order to conduct primary research on UKCBC college, a questionnaire is prepared
above. From the results of each question, it has been analysed that students of this college is well

satisfied with the teachers and learning methods but are face issuing regarding registration and
administration activities. In this case scenario, information which is gathered by respondents can
be used in decision-making process by UKCBC college regarding improvement in their
operations. Three measures are used in this report to analyse and interpret the data. These
measures are discussed below:
Mean – Mean is the arithmetical average of a range of values which are often known as
frequencies. This can be computed by calculating average of all the values, for example in
question 1, frequencies were 30 and 20 and their average can be ascertained by adding all the
values and dividing them with the number of frequencies that is 2. So mean of this question is
20+30/2 = 25.
Median – This measures calculates the mid point of all the frequencies. Median is the
middle value of the range of data. Median can be calculated by ascertaining mid points of both
odd and even values. For example, In question two, there are three frequencies and that is 30, 15
and 5 and there median is calculated as 15.
Mode – Mode is referred as the most common frequency which occurs repetitively in the
range of the data. In a series of information, chances of having a mode value is equal. Any series
which has two mode values is referred as bimodal series and if there is more than two modes
then the data is refereed as multimodal series. For example in question 3, there are three
frequencies that is 35, 15 and 5 and they most common number which is occurring in all the
frequencies is 5.
All the above measures are used in this research report to better analyse the position of
UKCBC college.
2.3 Analysis of data using measures of dispersion
Dispersion:
In statistics, dispersion is a method of identifying the volume of data. When a data set is
large and widely scattered, then this method is used to analyse that information using various
measures. It is an extend to which distribution of data is stretched. A data is produced to classify
number of respondents in respective months and which of those students were satisfied. Some of
its measures which are used to analyse the data of UKCBC are mentioned below:
Year 2017 No. of students
Satisfied
students

January 5 2
February 3 1
March 2 2
April 5 4
May 4 2
June 3 1
July 7 5
August 3 3
September 5 3
October 6 4
November 4 3
December 3 2
Total 50 32
Range – According to this measure, comparison between maximum and minimum range
is ascertained in order to calculate standard deviation. In this case of UKCBC college,
questionnaire is prepared and number of respondents are 50. According to the below performed
range measure, maximum range of students which are satisfied by this college are 7 in the month
of July and minimum number of students which are satisfied are 1 in the month of February and
June.
MINIMUM RANGE 1
MAXIMUM RANGE 7
Standard deviation – It is a measure of dispersion which determines variability in
distribution of values of the range. The higher the dispersion, the greater is the standard deviation
along with great magnitude. This measure is used to ascertain the risk involvement in a research
or project. This deviation can be ascertained by two ways; first is to take deviation of the values
of actual mean and second is to take deviation from the assumed mean. In this case, standard
deviation which is ascertained using the data collected from questionnaire is 2.1213203436.

Dispersion can be of two types that is relative and absolute, in this case of UKCBC
college there is a relative dispersion. This method gives an accurate measure and utilised to
conclude substantial results.
MINIMUM RANGE 1
MAXIMUM RANGE 7
Standard deviation
2.12132034
36
2.4 Use of quartile, percentiles and correlation coefficient to draw important conclusions
Quartile: It is used in statistics to divide the data in quarters. It describes a concept of
findings into four precise break ups based upon the values of the data and compare the same to
the whole set of findings. When trying to resolve disruption and compression the numbers
knowing where things stand on each quartile makes it easier. There are three types of quartiles.
Q1 is the first quartile which is defined as the middle number between the smallest number,
second quartile Q2 is the median of they data and the third quartile Q3 is the middle value
between the median and the highest value of the data. These are used in sales and survey data to
divide population in groups.
Percentile: It is a criteria used in statistics to indicate the value, below which a given
percentage of findings in a group of discoveries fall. It is used in reporting of scores from norm
referenced tests. It is the value below which a percentage of data falls. While calculating the
percentile of hight, should have the data in height order and it will remain the same while
calculating percentile of age, the data required should be in age order. Percentile is a technique
which helps in effective comparison of larger data, this method is considered as more effective
than percentage as it has ability to evaluate big data into smaller percentiles.
Correlation coefficient: It is used to measure the relationship between two variables
whether it is strong or not. The variables can be two columns of a conferred data set of sights, or
two sections of a multi variant random variable with a famed arrangement. The range of values
of correlation coefficient is -1.0 to 1.0 . This method is typically used to analyse the relation in
two independent variables such like in this case, relation between maximum range and minimum
range is ascertained.
MINIMUM RANGE 1

MAXIMUM RANGE 7
CORELATION
COEFFICIENT
0.78883047
68
TASK 3
3.1 Presentation of graphs to interpret information
Q1: What Session are you attending?
 Morning
 Evening
Frequency
30
20
Morning Evening
0
5
10
15
20
25
30
35
30
20
Q1
Frequency
Interpretation: According to the above presented graph, it has been observed that 30 out
50 students are learning in morning shift which shows that the morning shift is more preferable
than evening shift.
Q2: Are you satisfied with the online study services provided by
UKCBC college? Frequency
Highly satisfied 30

Moderately satisfied 15
Dissatisfied 5
Highly satisfied Moderately satisfied Dissatisfied
0
5
10
15
20
25
30
35
30
15
5
Q2
Frequency
Interpretation: After producing above graph from the information gathered from 50
respondents, it can be said that mostly students of UKCBC are satisfied with the online study
services provided by them and 5 students are dissatisfied.
Q3. Are the courses offered by UKCBC college satisfying your needs? Frequency
Yes 35
No 15

35
15
Q3.
Yes
No
Interpretation: This college offers multiple courses choices which are quite satisfying
due to which 35 out of 15 respondents showed satisfactory results.
Q4: How easy it is to register for courses at this college? Frequency
Highly easy 10
Average 30
Most difficult 10

Highly easy Average Most difficult
0
5
10
15
20
25
30
35
10
30
10
Q4
Frequency
Interpretation: Due to complexity in the operations of this college, results shows that it
is quite difficult to get registered for the courses in this college which shows improper
management practices.
Q5: Are you satisfied with administration department of UKCBC
college? Frequency
Yes 45
No 5

45
5
Q5.
Yes
No
Interpretation: Administration department is the area where all registration and
authorisation related activities are done. The above graph reflects that majority of the students
that is 45 out of 50 are feels difficulty in authorisation department.
Q6: Are you satisfied with learning facilities? Frequency
Highly satisfied 30
Moderately satisfied 15
Dissatisfied 5

Highly satisfied Moderately satisfied Dissatisfied
0
5
10
15
20
25
30
35
30
15
5
Q6
Frequency
Interpretation: After developing above graph it has been observed that 30 out of 50
respondents are highly satisfied with the learning facilities of this college but 5 respondents
shows negative results.
Q7: Do you feel encouraged about your goals from teaching
methods? Frequency
Yes 40
No 10

40
10
Q7.
Yes
No
Interpretation: According to the results, it has been seen that the teaching facilities are
satisfying as 40 out of 50 respondents shows positive results.
Q8. Which teaching method is most suitable according to you? Frequency
Offline 25
Online 25

Offline Online
0
5
10
15
20
25
30
25 25
Q8
Frequency
Interpretation: UKCBC college is offering both offline and online learning services
from which it has been observed that both the methods are equally considered as significant
according to the learners.
Q9. Does teachers give clear and explicit directions? Frequency
Yes 45
No 5

45
5
Q9.
Yes
No
Interpretation: Teaching faculties are also a strength of this college, due to which when
respondents asked about explicit directions of teachers, most students gave positive response.
3.2 Trend Line
Trend line is a graphical representation of which reflects behaviour of a set of data to
determine certain pattern in the information. A trend line is a analytical tool which is used to
present scatter plot. Straight or curved line in this chart indicates a general pattern. Graphical
view of this line represents actual data points with statistical techniques (Shapiro,2016). In this
case, trend line of UKCBC college is produced in order to present growth and profitability of this
college. Data for this college which will help in developing trend line is mentioned below:
2017-18 2018-19
Satisfaction through
learning methods 20000 25400
Satisfaction through
administrative operations 15000 16500

2017-18 2018-19
0
5000
10000
15000
20000
25000
30000
20000
25400
15000 16500
Satisfaction through learning
methods
Linear (Satisfaction through
learning methods)
Satisfaction through adminis-
trative operations
Linear (Satisfaction through
administrative operations)
From the above trend line, it has been observed that UKCBC is having a increasing trend
in its satisfaction level of students. Growth rate of UKCBC is relatively high as the satisfaction
from learning methods and managing administrative operations is continuously increasing
(Sutherland, 2014).

3.3 Findings of QAA planning

3.4 Formal business report
To
QAA Committee
Date: 14 august 2018
Subject: Satisfaction of learners of UKCBC college
Introduction
The main aim of this research is to ascertain the satisfaction level of the learners of UKCBC
college in order to provide recommendations to the college so that they can enhance their
teaching methods and can improve their management practices.
Purpose and limitation
The main aim of conducting this research is to determine satisfactory level of the students of
UKCBC college regarding administration and learning methods of the college. Limitation of

this research is that only 50 respondents are chosen using random sampling technique which has
chances of getting unreliable outcomes.
Methodologies
To conduct this research, random sampling method is used by the researcher. In this research, a
questionnaire is prepared which consists 10 questions regarding learning techniques and 50
respondents were selected based on random sampling which were asked to fill the close ended
questionnaire. The data is collected using a primary source.
Findings
After collection and interpretation of the information, it has been found that UKCBC college is
required to bring efficiency in their administrative operations as their students is facing several
issues regarding registering themselves for several courses.
Recommendations
After conducting this research, it has been recommended that UKCBC college should improve
their management practices in order to improve their administration activities and they should
consider their learning methods and teaching faculties as their strengths.
TASK 4
4.1 Information processing tools
A data processing or processing an information normally refers to the manipulation of
digitalised information by computers and other digital electronic equipments,known to the
technology industry. The data processed includes the capture of information in a systematic
format and then processing that data and making it more useful by putting it into context. This
processing may include the process of recording, assembling, circulation and distribution of
information for example in printing a text an information processor work to translate and format
the digital information for printed form (Ghattas, 2014). Some of the important tool of
information processing are:-
 Transaction process system (TPS) – It is a software in which an information related on
day to day business transaction of the organisation are recorded. They are used by the
user at the management level which make easy to answer routine question related to the

work done. It helps in recording all the transactions of a day regularly. (Zavadskas,
2011).
 Management information system (MIS)- It is basically the computer software that act as
one of the important tool of an organisation . As it gather data from multiple online
system, reform and analyse the information and help management to report data in
decision making that increase the value and profit of the business. It provides the
accurate data and it facilitates the management decisions. It is used to control student
attendance, logistics and internal communications within an UKCBC. (Yager, 2012).
 Decision support system(DSS)- It support business or organisation in decision making
activities as there may be identified and unidentified decision problem may arise in
future. It help organisation to make decision,which may be rapidly changing and not
easily identified in future. This method helps in preparation performance review reports
and upper level staff and administration used this method to analyse performance of all
the students. (Power, 2011).
4.2 Evaluation of critical path

Path A – 1,2,3,7,8 = 2+4+6+3+2 = 17 days
Path B – 1,4,7,8 = 2+3+3+2 = 10 days
Path C – 1,2,5,6,8 = 2+4+6+1+2 = 15 days
From the above analyses of critical paths, it has been observed that Path A consists
activities of 1,2,3,7,8 is the critical path as it takes maximum time to complete the overall
activity and that is 17 days (Xia, 2014).
4.3 Financial tools for decision-making
Year
Cash
flows
P.V@10
% Present value