This report provides insights into the process of gathering primary and secondary data, survey methodology, and analysis in business decision making. It focuses on the impact of technological innovations on sales and customer base in the retail sector. The report includes a detailed discussion on drawing a plan for gathering primary and secondary data, survey methodology and sampling frame, framing a questionnaire for survey, briefing the data gathered from the survey, and analyzing the outcome of the survey. It also covers the application of measures of dispersion, quartiles, percentiles, and correlation coefficient in framing useful conclusions. The report concludes with a discussion on providing a conclusion of the survey with the help of a spreadsheet and drawing a graph with a trend line representing sales and profit growth.