Introduction As the business environment is dynamic in nature changes keepontakingplaceondailybusinesswhichrequire management to give attention. Business decision making is a complex process as in order to achieve goals it is necessary that right option is selected from all the available option.
Objective The objective of the given study is to determine the reaction of customers which are using services of Balti palace.
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Research methodologies •Both primary and secondary method is used to collect the relevant data. •Sample size of 20 is taken to get adequate data •Observations are presented using graphs and charts to get a clear understanding
Pie-chart ParticularsNo of respondents a) Friends25 b) Newspapers15 c) Online20 60 Mean20 Median20 mode5
Continue.. 25 15 20 a) Friends b) Newspapers c) Online
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Trend line ParticularsNo of respondents a) Yes40 b) N20 60 Mean30 Median30 mode0
Continue.. a) Yesb) N 0 5 10 15 20 25 30 35 40 45 40 20No of respondents
Findings •Maximum clients are happy with service quality of referred organisation. •Positive response is achieved •More business can be done by enhancing the standards
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Suggestion •Customersshouldbeprovidedwithmoreofonline facilities •Staff should be recruited after analysing the capabilities and skills of an individual.
Conclusion From the above given report it can be summarised that in order to maintain good relation with costumers management needs to focus on their product and service quality. By addingmorevarietyandincreasingservicescustomer satisfaction can be achieved.
References Groebner, D.F and et. al., 2011.Business statistics: A decision making approach. Prentice Hall/Pearson. Vercellis, C., 2011. Business intelligence: data mining and optimization for decision making. John Wiley & Sons. Zsambok,C.E.,2014.Naturalisticdecisionmaking. Psychology Press.
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