Operational Plan for BBQ Fun's E-commerce Expansion

Running head: BUSINESS DIPLOMA
Business Diploma
Name of the Student:
Name of the University:
Author’s Note

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BUSINESS DIPLOMA
Table of Contents
Assessment Activity 1A..................................................................................................................2
Operational Plan..........................................................................................................................2
Development of Operational Plan...............................................................................................3
Resource Requirement.................................................................................................................3
Key Performance Indicators........................................................................................................5
Monitoring the Operations...........................................................................................................6
Contingency Plans.......................................................................................................................7
Assessment Activity 1B...................................................................................................................9
Recruiting, Inducting and Training of Employees......................................................................9
Acquiring Physical Resources...................................................................................................12
Protection of Intellectual Property.............................................................................................13
Monitoring the Performance......................................................................................................13
Reference.......................................................................................................................................14

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BUSINESS DIPLOMA
Assessment Activity 1A
Operational Plan
The main purpose of the assessment is to analyse the business of BBQ Fun which is
engaged in manufacturing business of products. The company is considering an expansion plan
for introducing an e-commerce system which would be enhancing the sales revenue of the
business. In order to effectively manage the new proposal and effectively implement the same,
the management of the company would be requiring an operational plan (Chae, Olson and Sheu
2014). The operational plan is being formulated considering the policies and practices which are
currently followed in the business. The policies and procedures of BBQ Fun aims at promoting
the best practices in the business which would aid the e-commerce facility which the
management of the company wants to implement in the business. The operational plan would be
developed in such a way that the same effectively portrays the physical resource requirements
and additional human resources which would be required for ensuring that the activities of the
business can be handled efficiently.
Development of Operational Plan
The operational plan needs to be formulated by the management of the company in such
a manner that aims and objectives of the business are fulfilled. In the case of BBQ Fun, the
management of the company is planning to enhance the scale of operations of the business for
which the management aims to introduce e-commerce facilities in the business operations
(Glykas 2013). The development of the operational plan would be done by taking inputs from the
other departments so that appropriate plan can be formulated which is favourable for all the

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BUSINESS DIPLOMA
departments which are operating in the business. The expansion of operations and revenue which
is generated by the business is the main aim of the management of the company.
Resource Requirement
In order to initiate and implement the e-commerce facility, the management of BBQ Fun
needs to have access to resources which can be used for developing and maintaining the e-
commerce facility. These resources include both physical resources, monetary resources and
human resources. The financial resources would be the responsibility of the finance manager and
estimation of how much fund will be required for the project would be suggested to managers of
the business in the form of a budget.
Human Resources Requirement
In order to effectively establish the operations of the business, the management of the
company would be requiring more efficient employee as the business is shifting its sales
operations to online system. Therefore, it is imperative that the personnel who are recruited
needs to have through knowledge regarding the online system and software and also need to
have very good communication skills (Becker, Kugeler and Rosemann 2013). In order to
accurately estimate the requirement of new employees’, consultation must be conducted with the
sales manager. The employees which will be required in the e-commerce team of the company
will need to have the necessary skills and ability to handle online operations and also have
problem solving ability so that expectations of the clients can be met. The sales manager would
be conducting an interview session with the new candidates and the selection of such candidates
would be depending on the knowledge, skills and communication ability which are possessed by