Ethical Dilemmas in Hospitality and Restaurant Industry

Business Ethics

Table of Contents
INTRODUCTION...............................................................................................................................3
MAIN BODY.....................................................................................................................................4
CONCLUSION...................................................................................................................................8
REFERENCES....................................................................................................................................9

 INTRODUCTION
 Hospitality and restaurants industry often face ethical dilemmas for which ethical
decisions have to be made. Ethics is a branch of Social Science that governs the moral
principles and values of a person. Further, it helps in distinguishing between right and
wrong, fair and unfair, moral and immoral. Business ethics is the concept of conducting
business activities in a right way and to deal with controversial issues by applying
policies and procedures (Noddings, 2013). A businessman providing goods or services
should not engaged in unfair trade practices such as promoting misleading
advertisements, charging high price and cheating the customers with weights and
measures, etc. Further, the owner and all the staff working in an organization should
follow set of rules and principles suggesting code of conduct while carrying business.
o It is an emerging industry in UK and all over the world and contributes majorly to
the GDP of a country. These two industry provide different services which
compliment eachHospitality and restaurants industry often face ethical dilemmas
for which ethical decisions have to be made. other. it offers diverse facilities
ranging from providing accommodation to tourist, seminar halls, banquet hall,
restaurant etc. The services offered are for tourist, travelling outside their homes.
It is a very fast growing industry in the world which offers many job position so
as to adequate number of employees for managing the guests (Ho, 2012). Further,
the organizations operating in the sentence we have to make sure about providing
services that will fulfil the customer satisfaction and increase their interest in
availing them again. Hence, it is likely that they face many ethical issues.
o Customer satisfaction is the priority for hospitality industry, thus, it is necessary
to behave in an ethical way in order to reduce the challenges that hotels or
restaurants may face in future. This industry in UK is facing many ethical issues
such as technological advancement, food choices, management of employees
working hours in order to remain competitive. Further, the report covers key
ethical issues affecting the industry, description of various types of theories and
selecting an appropriate theory (LaRossa and Bennett, 2018). Along with this,
critical analysis of ethical frameworks in order to analyse business conduct to