Impact of RFID on Retail Supply Chains

ICT
IT MANAGEMENT ISSUES

ICT
Contents
IT MANAGEMENT ISSUES.............................................................................................4
USAGE AND VALUES OF ICT IN TRAVEL AGENCY..................................................4
QUESTION 1......................................................................................................................6
RETAIL BUSINESS OPERATION............................................................................................6
OZ SUPERMARKET BASIC BUSINESS OPERATIONS.......................................................6
RECOMMENDATION 1............................................................................................................7
RECOMMENDATION 2............................................................................................................8
RECOMMENDATION 3............................................................................................................8
QUESTION 2......................................................................................................................9
CUSTOMER SERVICE..............................................................................................................9
CS1............................................................................................................................................10
CS2............................................................................................................................................10
CS3............................................................................................................................................11
CS4............................................................................................................................................11
CS5............................................................................................................................................12
REFERENCES..................................................................................................................13

ICT
IT MANAGEMENT ISSUES
USAGE AND VALUES OF ICT IN TRAVEL AGENCY
Travel agency has the major business function and operation of purchasing
and assembling of varied and huge components for the travel and sell the same
products that are well packaged. Packages are standardised and repetitive, usually
at single price. It should provide the services of one stop shop for all kinds of
travellers. Discounts are offered through bargaining power. They should have an
easier and faster access to the market with well known brands, especially for taking
over the financial risks (Xiaoqiu, et al., 2003).
The operations specified can be very well performed with ease and in much
reduced time, by employing the information and communication technology. So,
the use and values of the information and communication technology enables the
travel agency, with the following.
1. Enhances Productivity
The productivity can be enhanced as multiple elements and multiple
customers can be handled simultaneously, with widened capacity of
operating the business functions. The regular productivity can be literally
multiplied with the ICT employment.
2. Improved capacity management during holidays
Tourists are increased during holidays and the capacity management of
increased or sometimes multiplied number of travellers with the information
and communication technology. The same increased bandwidth would still
be able to provide the transport and accommodate more number of travellers
with instant access to the vendors, through internet and other ways of
communication.

ICT
3. Reduce the costs of transactions
The cost of employing the information and communication technology is
usually, more at the initial stages and usually reduced further, limiting with
the annual reneawals. Eventually, the cost of transactions can reach to n
numbers, since the expense is usually annual plan, rather than the cost per
transaction or travel. Eventually the cost of transaction can be reduced to a
great extent, as the travel agency can increase the profits, by increasing the
transactions, without paying for each of the transactions.
4. Reduce the cost of workforce
Since most of the operations of the travel agency business would be
performed over the internet, with instant booking, online transfers, the need
of the workforce is reduced to a great extent. So, the ICT allows the travel
agency to minimize the cost over the workforce, such as the telephone
operators, labour cost, etc.
5. Improved service
ICT enables the travel agencies to improve their services to their customers,
by informing all the relevant information, with very nominal and much
reduced expense to the agency. It allows them to update the information time
to time to the customers, increasing the count of the satisfied customers.
ICT allows the travel agencies to better link with the tour operators,
establishing electronic links, so that the information handling costs can be reduced
and speed of transfer of information as well as retrieval can be increased to a better
extent (Shanker, 2008). The market intelligence data can be shared among them
that give great opportunity for dynamic packaging, dynamic pricing and yield
management. The technology allows the agencies to monitor the progress of
booking and the productivity on daily basis as well as annually.