Business Functions and Their Importance: A Case Study of Mark & Spencer

This report discusses the importance of business functions and their interrelation with each other using Mark & Spencer as a case study. It covers production, human resources, marketing, and finance departments.

BUSINESS
FUNCTION
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Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
CONCLUSION................................................................................................................................2
REFERENCES................................................................................................................................3
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INTRODUCTION
Business function refers to the diverse action which is performed by the company. These are
divided into several areas and departments . The major objectives of business function are core
and support function both are interrelated with each other, as the role of core activities is to
generate income and support function provides assistance to the income generation activity
(Gorbunov and Lvov2018). The following report is based on Mark & Spencer which deals in
clothing, home and food products . It is UK based company founded in 1884, its headquarter is
in London. This report will cover all variants included in business functions.
MAIN BODY
The operations consist of four types which are describe below in relation to M&S.
Production- This refers to the activities of producing goods or providing services. The role of
this department is converting raw material into final product, achieving high level of efficiency,
maintaining quality of commodity(Trinker, 2021). In context of M&S, it is well establish brand
in UK. It ensures the quality of the product for consumers is best and comfortable for them to
use, so that the brand value can increase or build a loyal customer base for business.
Human Resources- This function is important for managing employees in the company. The job
responsibilities are recruiting workforce with the right qualification, provide training sessions for
increasing production efficiency, announce rewards to motivate employees and many more.
(Pett, Kristal and Mack, 2017). In relation to M&S, the company provides a training sessions for
their employees to be more productive. The administrative person recruit a qualified and skilled
workforce that can resolve the issues of users .
Marketing- The term states the roles for selling, researching, sales and after sales service. The
members identify customer desires and develop a significant sales strategy to satisfy individual.
It deals with price, advertising, customer service, packaging, consumer relationship management.
This is important for business to analyse the position of brand in the market and understand the
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user behaviour(Moreno Buendía2021). In case of M&S, the members of department do a proper
research and study the needs and wants of consumer, so that the brand can fulfil the needs of the
buyer So that the user can't supersede.
Finance- The department deals with managing currency in the organisation including the inflow
and outflow of money. The candidate of this area carries financial reports, preparing budgets and
locating cost to other firms, dealing with compliances like taxes , raising funds and managing
them and many more(Lutsenko, 2018). In terms of M&S, it consist a brand in worldwide the
person provides the appropriate records of revenue and expenditure. It helps the organisation to
work smoothly and systematically. all four types of business function are interlinked with each
other. As they enables the company to work with proper coordination and build up a team spirit.
Helps in reducing the organisational conflicts and issues which can effect the brand image.
CONCLUSION
The above report concludes, performance measurement is compulsory for the company. By these
all variants the organization will know how to influence or control the employees as well as the
opinion of users, shareholders and public.
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REFERENCES
Gorbunov V K and Lvov A.G. 2018. Effective production funds and production functions of
regional small business. Ekonomika Regiona (2) p502.
Lutsenko K.V. 2018. ON THE PECULIARITIES OF LABOR RELATIONSHIPS OF THE
FINANCIAL CONTROLLER, BUDGET DISTRIBUTORS AND DIRECTORS OF
FUNCTIONS. Форум молодых ученых(4)pp24-29.
Moreno Buendía F.J., 2021. The functions of bankruptcy law: current trends in comparative law.
Pett J. Kristall M. and Mack D. 2017. Opportunity from disruption: adopting six traits can enable
internal audit functions to become more agile in the face of change. Internal
Auditor74(3) pp.57-61.
Trinker T A practical guideline to realize business benefits of the digital transformation of HR
functions based on a maturity model (Doctoral dissertation, Karl-Franzens-Universität
Graz).
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