Business Health Check - Four season hotels limited

BUSINESS
HEALTH CHECK

Table of Contents
INTRODUCTION ..........................................................................................................................4
LO1..................................................................................................................................................4
Overview of the company ..........................................................................................................4
1.1 Objectives of the business ....................................................................................................5
Short term objectives ..................................................................................................................5
long term objectives ...................................................................................................................5
1.2 factors that impact the business. ...........................................................................................5
1.3 the potential improvements of the business..........................................................................8
LO2..................................................................................................................................................9
2.1 The effectiveness of the business..........................................................................................9
2.2 Development plan to improve the business..........................................................................9
LO3 ...............................................................................................................................................14
3.1 Current skills of management and staff..............................................................................14
3.2 Skills development plan for management and staff............................................................19
CONCLUSION..............................................................................................................................23
REFERENCES..............................................................................................................................25

INTRODUCTION
A business heath check has been vitality of checking the key part of that process and
procedures. It means asking the questions about the business and also highlighting the areas of
the potential weakness and also pointing to the right direction for the relevant help and support.
It is type of relatively diagnostic tools for checking the health of the business. Four season
hotels limited is an international luxury hospitality industry and the headquarter of the company
is in Toronto, Ontario, Canada. It has been operated more than 100 hotel worldwide. It built
more hotel for expanding the business in new markets(Joshi and Cheung, 2015).
This report will study the overview of the company and then the long and short term
objectives of the business and also the factors that has been impacted the business through the
PESTLE analysis, SWOT analysis and also the porter's five force analysis of the organisation.
Furthermore, this report will study the potential improvements of the business and its operations
and also the effectiveness of the business where it has been studied the development plan for
improving the business. Moreover, it has been described the current skills of management and
staff through technical, operational and managerial skills of the organisations and also the
personnel development plan of the management and staff skills(Nagaraj, 2016.).
LO1
Overview of the company
Four seasons hotels is an international luxury hospitality organisation and the headquarter of this
is in Toronto, Canada. It was founded on march 21, 1961. It operates more than the 100 hotels
worldwide. It does not own his own property because it operates it on the behalf of the real
estates developers and owners.
It contracts between the property owners and four seasons where it gives permission to
participate in the designing of the property and also run nearly to control over the aspects of its
operations. It is a private firm and also there are 112 properties in 47 countries worldwide. There
are 45.000 number of employees are working with the four seasons. The total revenue of the
four seasons is $4.3 billion over the year. It built more hotels the others and the developer has
been approached Four seasons for building the hotel in the London and also it has been
Sharpened the planned for competing with the cities old world(Osborne, 2015).

1.1 Objectives of the business
There are so many objectives has been related to the hospitality business and from setting the
objectives is a part of the business planning which leads to the company down ways to the
success. There are some objectives of the Four seasons which helps the business in achieving the
log term success;
 It generates maximum hotel revenues.
 It achieves the maximum hotel profits.
 It boosted the food and beverage revenues.
 High customer's satisfaction and loyalty.
 Satisfied employees.
 Optimising the beverage and food profits.
Short term objectives
 The Four seasons hotel and resort has maintained the market position in the world
premier luxury hospitality by rendering the satisfaction of the company and also the taste
of the customers.
 It has been recognised as the efficiently managing the finest hotels, resorts and residence
clubs in different locations in so many countries in the upcoming 3 year of the
operations(Rastogi and Trivedi, 2016. ).
long term objectives
 Four seasons has been specialised within the hospitality industry for offering the
experiences of the exceptional qualities and quantity.
1.2 factors that impact the business.
PESTEL analysis
Political factor:- this factor has been related to the nature and level of the interventions
of the local and national government in the business and also affect the economic environment.
When the policies are change with the new government which makes the interference reading for
the hotel and at that time four seasons has to prepare about that and lead to the change for the
priorities of the sectors, government resources and allocation and time scale which is based on
the data of the hotel and also it is very much difficult to interfere and which will the change in
the allocation of the resources.

Economic factor:- the economic factor of the Four season has been related to the factors
which has been involved exchange rates, customers disposable incomes, inflation rates, labour
market conditions and also the interest rates, taxation rates etc. it is necessary to have the
availability of the core infrastructures where it is totally based on the data which has been
provided by the four season hotel. When the government has increases the investment for
developing the infrastructure or facilitating and improving the environment of the business. It
also increases the liberalisation of the trade policies which can help the seasons hate to the
investment of the further into the regions that are the far to the off limits of the company(Fozer
and et.al., 2017).
Social factor:- there are different culture of each and every society where it has own way
of doing the business. This factor can not only help the business but also gives the better
understanding for the way of doing the business and also gives the understanding of taste and
preferences of the customers. This factors have been involved the norms, societal roles, culture,
gender roles and attitudes, demographics and also the different attitudes towards the products and
services, where it has been acceptance of the entrepreneurial spirit and also the traditions and the
leisure interest. It also includes the mitigation, power structure, societal norms and hierarchy,
attitudes towards the health and safety etc.
Technological factor:- it is a very fast disrupting of the various industries and operations
and technology with the no difference. There are so many factors which has impacted the firm
for accessing the greater information and also access the mobile phones for driving the
empowerment. The technological factor has been provided the intellectual property rights and
patent protections where it is necessary to have the higher safeguards of the IPR and also the
other property rights then the more players which has been likely to invest into the research and
development. It lowers the cost productions and also gives the maturity of the technology.
Legal factor:- it has been played a critical role in the country and also the seasons of the
hate management where it has been considered the legal factors before entering in the
international market of the intellectual property rights protections where the time has been taken
to delivering the justice and also the time has been taken for the system of the justice and also the
data protection laws, discrimination of the laws and also the copyrights laws etc(Bohari, Hin and
Fuad, 2017).