This project presents a detailed business plan for Carhone Partnership Plc., a new grocery retail company. It covers market analysis, operational strategies, human resource planning, financial projections, and addresses legal, ethical, and technological aspects of the business.
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Table of Contents INTRODUCTION...........................................................................................................................1 MARKET........................................................................................................................................6 3.1 Size of the market and full capacity of market.....................................................................6 3.2 Growth rate and competitiveness in industry. What keep new competition from entering this market...................................................................................................................................6 3.3 Any trend that impacts firm in positive or negative manner.................................................7 3.4 Different ways to segment market........................................................................................7 3.5 Who and where are targeted customers................................................................................7 3.6 Where are customers getting product now. Major competitions in market and their position in market........................................................................................................................7 3.7 Location of the business. How many customer will purchase product.................................8 OPERATION AND TECHNOLOGY.............................................................................................8 4.1 Different options for developing the technology..................................................................8 4.2 Technological changes that may impact business.................................................................8 4.3 Various options for producing product or service................................................................8 4.4 Options for sales and distribution.........................................................................................8 4.5 Resources required for development and their availability to company...............................9 4.6 Laws and regulations related to the business........................................................................9 4.7 Moral and ethical issues related with business.....................................................................9 HUMAN RESOURCES..................................................................................................................9 5.1 What technical and management experience is required......................................................9 5.2 Owners of the business and their role.................................................................................10 5.3 Ownership structure of company........................................................................................10 5.4 Manpower requirements for concerned business................................................................10 5.5 Growth strategy of company...............................................................................................10 FINANCE......................................................................................................................................10
6.1 Projected revenue from the sales of product or services of company.................................10 6.2 How much is start-up cost and equipment/ capital cost.....................................................10 6.3 Project profit and loss statement for first three years.........................................................10 6.4 Possible source of financing................................................................................................10 CONCLUSION..............................................................................................................................11
INTRODUCTION Business idea refers to a concept that can be used for financial gain that is basically centred on a product or service that can be provided for money. This assignment is related to Carhone partnership Plc. which deals in retail sector and producing grocery products. It manufacture various grocery products like Chocolates & gum, coffee, tea , beverages, dried fruits, nuts and seeds etc. The business idea of thecompanyis that it manufacture quality products according to needs and demands of the customers and sell them at affordable price. So that each income group of customer can able to purchase them. Basically this organisation target children fir chocolate & Gum, Adults and professional for tea and coffeeproducts. The main concept of this business is to gain profit though the sell of products which are produce according to the customers demands. BUSINESS MODEL CANVAS It refers to a graphic representation of a number of variables that show the values of a company. This model was developed by Alexander Osterwalder and Yves Pigneur. This model can be used as strategy tool for the development and growth of a new firm. It also help in analysing the situation of an existing business. This model defined nine categories which refer to the building blocks of a company.The business model canvas ofCarhone partnership Plc. is mentioned below which is helpful for the new business of this firm: 1
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The Business Model Canvas Key Partners Thekeypartners of the company is supplierswho provideraw materialtothis firm for producing grocery products. ï‚·Business at aregional andlocal level ï‚·Localjoint ventures ï‚· ï‚·Another key partnersof this firm is association slike governmen t. Key Activities. ï‚·Effectiv eand efficient distribut ion system. The compan yprefer online through e- commer ceand others. ï‚·Determi ning custome rstaste and preferen cesso that offer product accordin gtheir needs and Value Proposition Offer variety of productswhich create value for thecustomers. Forexample, thecompany offer sugar free chocolateand herbaland organic coffee. ï‚·Safe online purchasi ngso thatno onecan leakor hackthe personal informat ionof the clients ï‚·Home delivery and gatherin gfrom Customer Relationships ï‚·Long term relations hipsand retain loyal customer sby providing them quality product which generate valueto them. ï‚·To retain customer sby using good infrastruc re Customer Segments ï‚·Low- middle income groupEa sy going, tradition al lifestyle ï‚·This compan ytarget mostly children and adults forits grocery products like chocolat esand teaor coffee etc. 2
wants. ï‚·Gatherin g feedbac ks, suggesti onsand informat ionso that make improve mentin the business and goods thatare offered bythe compan y. ï‚·Logistic sand warehou sing preferab le store Key Resources ï‚·For distribut ionof the Channels ï‚·Stores ï‚·Carhone' s website ï‚·Social 3
goods an d products ,they firm will prefer online portals, websites and accounts on numerou sdigital platform s ï‚·For revenue stream, itcan use Logistic sand warehou sing ï‚·For making strong relations hip with the media like; Twitter, Faceboo k, Instagra mand others ï‚·Mobile applicati on is the best channel to provide informat ion aboutthe products ofthis company and it is cost saving and easily canbe utilized bythe customer s at any 4
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custome rsthey use string IT infrastru cture time. Cost Structure ï‚· ï‚·IT infrastructure isthemost expensive becausewith thehelp of it, thefirmcan attract various customers andprovide information tothemin aboutits products. Revenue Streams ï‚·Thefirm manufactur eproducts likesugar free chocolate andherbal and organic coffee. For these products, customers areready topay because they generate valueto them. 5
MARKET 3.1 Size of the market and full capacity of market Market size is referred to the number of people in a marketsegment thatcanbe the potential buyers. It is essential for business firms to acknowledge the market size before launching a new business or product in market(Bocken, Rana and Short, 2015). With the help of market size, Carhone partnership Plc. will be able to identifytheiraddressable market, total revenue opportunity and available market. There are two approaches thatcanbe used by Carhone partnership to acknowledge their market sizei.e.bottom-up and top-down. As company is going to provide chocolate, tea, gum, coffee, dried fruits etc. and these product are used by people on daily basis. Market size forCarhone partnership is wide. Market capacity is the volume of sale of service or good and it is based on size of market. In case of concerned company, yes market is at full capacity. 3.2 Growth rate and competitiveness in industry. What keep new competition from entering this market In 2018, growth rate in grocery sector is around 4.1 % and it is estimated that this sector will grow 22% in value for period between 2017-2022. This means that growth rate of entire industry is very high. As there are big organisations like TESCO, ALDI, LIDL which are operating in same grocery sector and provide discounts tocustomers(Brannback and Carsrud, 2015).Thisdenotesthatcompetitivenessinthisindustryisveryhigh.Theseexisting organisations are performing very well and satisfy the needs of customers without charging them more due to whichcustomersare highly satisfied. This restricts new competition likeCarhone partnership entering into this industry. 3.3 Any trend that impacts firm in positive or negative manner Main trend associated with grocery business is E-commerce. The ongoing shift of online shopping also impacts other trends in this sector. Businesses related with groceries have started to provide fast home deliveries along with click and collect option(Child, 2019). This has impacted the companies in this industry in a positive manner. As people in UK are more indulged in managing business and jobs,theyhave less time to go for shopping. E-commerce has helped people in shopping without going to stores. Due to this, sales of Carhone partnership will also increase and company will achieve high revenue and profitability. 6
3.4 Different ways to segment market There are different types in which market can be segmented such as demographic, behavioural, geographic and psycho-graphic segmentation. In demographic, people are targeted on the basis of their age, income, gender etc. In behaviour, consumers are targeted in accordance with their different behaviour. In geographic segmentation, people are segmented according to their location. In Psycho-graphic, people are segmented in accordance with their lifestyle and preference. 3.5 Who and where are targeted customers AsCarhone partnership is chocolate and gums for specially children and other products like tea, coffee, nuts, dried fruits etc. for mainly adults in economic pricing. Company is going to segment on the basis of age which is a type of demographic segmentation. As store is located at prime location, targetedcustomersof company are presented near grocery store only due to presence of offices, college and schools in that area. 3.6 Where arecustomersgettingproduct now. Major competitions in market and their position in market Customers will get products like chocolates, gums, tea, coffee, dried fruits, nuts from Carhone partnership. At present, they are getting these product from large grocery stores like ALDI, TESCO etc. Major competitors forCarhone partnership will be Sainsburry, TESCO, LIDL, ALDI, Asda etc. All of these stores posses a very strong position within market as they offer high quality of services and products to theircustomersin genuine rates. 3.7 Location of the business. How manycustomerwill purchase product Carhone partnership is located at Oxford street in London which is a prime location. As there are many colleges, offices and school near location, concerned company will have access to largecustomerbase. OPERATION AND TECHNOLOGY 4.1 Different options for developing the technology There are different options that can be acknowledged by company to develop technology like self-designing, subcontract, off the line etc(Burns,2016). Company is going to adopt Off the shelf technology in which software, hardware, machines and other technologies that are 7
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required byCarhone partnership will be ready-made. Company is required to purchase and implement them according to the need of grocery store andcustomers. 4.2 Technological changes that may impact business As technology is getting advanced day by day, it will help new busineses likeCarhone partnership in reducing their operational costs for ex, basic enterprise software will helps in keeping record, managing accounts and mobile technology will helps in providing proper interaction among employees and between employees-cusotmers. Also, changing technology will provide high security to Carhone partnership. This will impact business in positive manner. 4.3 Various options for producing product or service In order to produce the product or service, company is going to work in a partnership. Concerned companyi.e.Carhone partnership is going to partnership with organisations like SureSafe so that products can be delivered and distributed tocustomersin a timely and proper manner. To produce products company is going to do in-house production so that fresh and high quality products can be offered tocustomers. 4.4 Options for sales and distribution In order to attain high sales and distribution in a timely & proper manner,Carhone partnership has partnership with SureSafe company which offer delivery and distribution services. Due to timely services offered byCarhone partnership, both the firms are going to attain high sales and revenue. 4.5 Resources required for development and their availability to company Main resources which are required byCarhone partnership for in-house production of products like chocolate, coffee, dried fruits etc. are skilled and capable workforce, raw material, machines, equipments, suppliers etc. skilled and capable workforce will be able to product high quality products in a cost efficient and timely manner(Foss and Saebi, 2017). Raw material such as fruits, cocoa, unprocessed tea, coffee etc. are required by production department of company. Contact with different suppliers will helps in ensuring that company will not face shortage of materials and other required resources. 4.6 Laws and regulations related to the business For new buisnesses likeCarhone partnership regulations and legal compliances began with taxes. Other that paying taxes, owner of firm is required to know about taxes that they have 8
to pay. In this context, Carhone partnership have to pay income tax, estimated tax, employment tax, excise tax(Halberstadt and Spiegler, 2018). Beside this, company will have to follow employment law, labour law, antitrust laws, environmental regulations, state licensing etc. Not following them can charge company high penalties and taxes. 4.7 Moral and ethical issues related with business Ethical issues can result heavy penalties and fines toCarhone partnership whereas moral issues will be related with belief system ofcustomers, employees and other stakeholders related with business. In case of Carhone partnership, moral issues that can take place are harassment and discriminating of employees, negligence with health & safety of workers. Ethical issues that can take place in concerned firm are unethical accounting practice, threat to privacy and security of people(Joyce and Paquin, 2016). HUMAN RESOURCES 5.1 What technical and management experience is required To manage this grocery business, less technical skills are needed. In case of management skills, good experience is required so that different activities like sale, promotion, distribution, production can take place in a proper and advantageous manner. 5.2 Owners of the business and their role Owners of this concerned business are two entrepreneurs named Daniel Smith and Jones Smith. Daniel Smith is the CEO of company whereas role of Jones Smith is of owner-manager where all the responsibilities of manager are fulfilled by him. 5.3 Ownership structure of company Ownership structure ofCarhone partnership is of partnership type. In this type of structure, two or more than two person signs a document and agreement to operate business together. In case of Carhone partnership, partners of company are Daniel and Jones Smith. Company has also partnership with SureSafe for delivery & distribution purpose. 5.4 Manpower requirements for concerned business As business is new in market and have less customer base, for first year company requires 7 employees. For second and third year, it is estimated thatCarhone partnership will need 10 and 12 workers respectively. To find right employee, interview process will be carried 9
out. To compensate workforce, company will offer them paid and casual leaves. To motivate workforce,incentives and bonus will be given to them. Employees will be given on the job raining where assistant managers of their department guide them in performing work(Kim and Park, 2016). 5.5 Growth strategy of company Company is going to choose market penetration in which those products which are already existing in market will be sold in existing market. To get advantage against rivals, company is going to reduce rates of products so that high sales and revenues can be attained. FINANCE 6.1 Projected revenue from the sales of product or services of company Carhone partnership has forecasted to generate approx. 40,000revenue through selling its wide range of products and services. It is identified through conducting research in which the needs and preferences of customers are taken into consideration. 6.2 How much is start-up cost and equipment/ capital cost START-UP COSTSCost ($)EQUIPMENT/ CAPITAL COSTSCost ($) Registrations25000Business purchase price120000 Business name1100Franchise fees25000 Licences25000Start-up capital87722 Permits1200Plant & equipment Domain names3500Vehicles25000 Trade marks/designs/patents3700Computer equipment35000 Vehicle registration4500Computer software25000 Membership fees5000Phones21000 Accountant fees4500Fax machine12000 Solicitor fees3500Security system15000 Rental lease cost (Rent advance/deposit)3000Office equipment Utility connections & bonds (Electricity, gas, water)1422Furniture25000 10
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Phone connection1700Shop fitout8000 Internet connection2500 Computer software2100 Training4400 Wages3600 Stock/raw materials3700 Insurance1200 Building & contents8900 Vehicle1100 Public liability123000 Professional indemnity1400 Product liability35000 Workers compensation33000 Business assets100000 Business revenue350000 Printing3500 Stationery & office supplies15000 Marketing & advertising18000 Total start-up costs$7,89,5 22 Total equipment/capital costs$3,98,722 6.3 Project profit and loss statement for first three years PROFIT & LOSSYear 1Year 2Year 3 Sales550004500077000 less cost of goods sold440003600061600 Gross profit/net sales$11,000$9,000$15,400 Expenses Accountant fees125458336 11
Advertising & marketing125458678 Bank fees & charges220325587 Bank interest222325557 Credit card fees250325786 Utilities (electricity, gas, water) 251220450 Telephone325220650 Lease/loan payments325786684 Rent & rates360251251 Motor vehicle expenses450333450 Repairs & maintenance450125125 Stationery & printing470450452 Insurance550650750 Superannuation554687780 Income tax786336335 Wages (including PAYG)1120222666 Total expenses$6,583$6,171$8,537 NET PROFIT (Net Income)$4,417$2,829$6,863 6.4 Possible source of financing ForCarhone partnership, possible source of financing are loan from back, financial institutions, friends, family etc. company has higher chance of getting money from friends and 12
family rather than banks and other financial institutions. This is because bank will require collateral and security to assure timely return of money. In case of taking loan from bank and financial institutions, company have to give up some other property as a collateral. CONCLUSION Fromabovementionedreport,itisconcludedthatbusinessideaincludebasic information about a business such as the service or product, the target demographic and others. Acknowledging aspects like market, human resource, technology, finance, business can be introduced and operated in market in a proper manner. 13