Use of IT System in Various Functions of TESCO

This report analyzes the use of IT system in various functions of TESCO, its contribution to achieving objectives, and evaluates different ways IT system store and process data. It also discusses the use of IT system for supporting value added change and recommends practical solutions for common business problems. The report focuses on the subject of Business Information Technology Systems.

BUSINESS
INFORMATION
TECHNOLOGY
SYSTEMS

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Analysing the use of IT system within various functions of company - ..........................3
P2 Contribution of IT system for achieving objective in specific organizational context - ..4
LO2..................................................................................................................................................5
P3 Evaluating the different ways IT system store and processing data for knowledge
management, customer relationship management., communication management and data
management - ........................................................................................................................5
LO3..................................................................................................................................................7
P4 Use of IT system for supporting value added change for improving business operations,
sustainability and performance - ...........................................................................................7
LO4..................................................................................................................................................7
P5 Recommending practical solution for organizational scenarios which covers range of
common business problems experienced in workplace- ......................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Business information technology system is very helpful for the smooth running of the
business activities. The company can easily perform all its business activities with the help of the
IT system. Now a days the IT system plays a major role in the success of the organization. The
accurate and appropriate data can easily be accessed with the help of IT systems. The company
can provide the quality product and services to their customers with the help of IT system and
render the customers with satisfactory services.
TESCO is the leading multinational British grocer and general merchandise company.
The headquarter of the company is at Welwyn Garden city, Hertfordshire, England, United
Kingdom. The company is the third largest retailer globally. The above report includes the use of
IT system among the various functions of company. Explaining the contribution of IT system for
achieving the objective of company. The report further carried froward with the analysation of
different ways IT system store and process data for customer relationship management,
knowledge management, data management and communication management. The use of IT
system for supporting value added change in improving business performance, operations and
sustainability. The report ends with the IT solution to the common problems which are faced by
businesses in the marketplace.
LO1
P1 Analysing the use of IT system within various functions of company -
The use of IT system is very important now a days in all different functions of TESCO.
The IT system are very useful in making the work easy and appropriate in the company. The uses
of IT system can be in operations, controls and decision-making. Information system is helpful in
supporting management in the decision making with the help of accurate information. The core
use of the IT system is to manage and control the employees activities by providing authorised
log in to them and access for the relevant functions. The It system in business carry out particular
functions in support to operation which can include employee record storage, payroll, storing and
preparing documents of company & credit card processing (Tallon and et.al., 2016). It is very
essential tool for the manager of TESCO for assessing, managing and efficiently running the all
departments. It divides information about the past, future and present materials. TESCO uses the

IT system for finding out the monthly expenses which is helpful for manager in their decision-
making. With the help of this system the manager can find out the working hours of employees
that how much hour they have worked.
They can also analyst and understand their customers more which is helpful in assisting
them for loyalty schemes and price analysis for their customers. Company can easily handle
buying dealings, merchandise, sales of products, stock optimization and price policy with the
help of information system named as G.O.L.D, which is implemented and installed by the
company in 1998. The main aim of these system is to managing physical stock flows which is
available in the warehouse (Peltier, 2016). It helps manager who is working in the warehouse for
controlling stock levels, location of stock, quality of goods and he function of warehouses. It is
very helpful in the company for maintaining the stocks in the stores they can easily access
through the requirements of products in the stores. They can provide easy payment system, with
the help of IT system and which is convenient for the visitors also and the company as well. The
company can easily operates all of its function with accurate data and with less consumption of
time so that this is helpful in the completion of task at minimum time period and this reduces the
number of employees (Wu, Straub and Liang, 2015). This reduces the workforce in the company
and accuracy of the data so that it is helpful in the quick decision making and access through all
requirements and needs in company.
P2 Contribution of IT system for achieving objective in specific organizational context -
The IT system has largely contributed to the TESCO in achieving their objectives of the
company. The IT system is helpful in managing and controlling and accessing through various
information which is helpful for them in availing the complete information regarding their
production and thus checking whether the products are up to the needs and demands of the
consumer or not. It is helpful for the company to go through the needs of the consumer so that
their customers are satisfied and could raise their sales by attracting large number of visitors to
their stores (Paul and et.al., 2018). They can provide the best services with the help of the IT
system which can help the in rendering appropriate services to their consumers by providing
them easy barcode reader and direct payment of the product without waiting in the queue which
saves the time of the consumer and saves the number of employees that will be working at the
stores and they can manage other activities. With the help of best services and appropriate

customer satisfaction company can raise their revenues and sales easily so that the profit margin
of the company can eventually grow day by day.
Company is moving forwards towards the e-commerce which will be a positive factor for
the company in enhancing their market growth. The IT system is also helpful for the company to
effectively compete with the their rivals (Nguyen, Newby and Macaulay, 2015). The company
can access through their rivals by the help of internet and they can easily from the various
strategies and policies so that they can easily compete with them and they can avail product and
services for their consumers according to that so that they can satisfy their customers. With the
help of internet they can easily manage and monitor all activities across the stores so that they
can operate all of the operations easily and render all the services to their customers effectively.
Company can run their operation activities so that they can perform all their activities
effectively. IT system directly helpful in the growth of the company and now the company is
moving froward towards digitization so that the company will grow their profit and revenue
easily and sustain in the market for long term (Luftman, Lyytinen and Zvi, 2017). The can easily
operate functions and operation of each stores and access all these from head office. They can
get day to day activities data of each stores at their head office so that they can estimate the sales,
profit, revenue and expenses of each stores and can see up to what level the stores are working
and how much improvement is needed for the growth of the stores and attracting wide range of
consumers to the stores.
LO2
P3 Evaluating the different ways IT system store and processing data for knowledge
management, customer relationship management., communication management and
data management -
Cloud computing -
Cloud computing allows business operations for running necessary applications and
programs by the internet, saving their time, space, hassle and lot of money. Thus by this
company can manage and maintain the customer relationship very effectively (Lohrke,
Frownfelter-Lohrke and Ketchen, 2016). The company can manage the communication and
knowledge management effectively with the help of cloud computing and there are many ways

by which cloud computing is helpful in the business activities and operation. It is helpful in
availing customers with the awesome services
Data analytics -
Data analytics is helpful in the business operation management very efficiently. It allows
business to get through the appropriate data and information so that they can get through the
needs and demands of the consumer (Yeh, Lee and Pai, 2015). The company can further manage
the strategies and policies according to that so that they can maintain their good relationship with
their consumer and with the help of the company data analytics they can also get through the
various appropriate data of their growth and progress within the company's framework.
RFID –
The TESCO uses the RFID on large scale and while other small retailers are struggling
among with value proposition. With the help of this method by using the purchase behaviour of
the consumer data and along with sales data. Consumer purchase behaviour data is helpful in
analysing how consumer selecting or not selecting the items at store, or the item is available or
not in the store, with the progress of radio frequency identification (RFID) technology, it has
become more feasible for the company to use it as commercial basis. The TESCO uses infer the
good combination purchase behaviour and sales data which is captured in the RFID
Artificial intelligence -
Artificial intelligence is helpful in managing the criteria where company's operations are
managed and accessed easily by the company. The company can perform the task easily by
saving their time and less number of employees. Communication play an important role in the
world which is helpful in attracting the wide range of consumers to the stores and attracting the
consumers. The company can access through various analytical data and intelligence are useful
in accessing through data and information (Laudon and Traver, 2016). TESCO uses artificial
intelligence at their stores which is helpful for the consumers to easily access through all
products and services which are available to them in the store, with the help of that they can
easily pay for the items which are purchased by them at store.

LO3
P4 Use of IT system for supporting value added change for improving business operations,
sustainability and performance -
IT system is useful in improving the business operation, performance and sustainability.
The company can develop their strategies according to that they can lower the environmental
impact, reducing costs and showing commitment to the social responsibility. Company can use
green IT strategy so that they can move upon to the sustainable business environment.
Organization can be benefited by making their IT system more sustainable. They can lower
energy consumption with the help of IT system so that there expense can be reduced for the
energy (Kim, 2015). Recycling the IT equipment at the peak of life long by ensuring usability
among the IT system within the many benefits to the organization.
The It system is also helpful in improving the business operation and performance. The
business performance can be raised by effective IT system which is helpful in the production and
operation activities effectively so that the employees can perform and manage the task and
render the quality products and service to their customers this somehow increases the
performance of the business. The company can render the best services to their customers with
the help of the IT system this attracts the large number of customers to the TESCO stores and
thus the revenue and sales of the company directly increases. Profit and revenues of the company
can directly access through the effective IT system strategies (Huang and et.al., 2015). The
business operation can also be performed easily because there are many IT system strategies
which is helpful in performing the business operations easily and rendering the quality services
and products to their customers. Business thus lead and can get through he more profits and
revenue by this and company can get through competing with its rivals effectively.
LO4
P5 Recommending practical solution for organizational scenarios which covers range of
common business problems experienced in workplace-
There are many common business problems which are faced by the organization. The
poor network security is the major problem which is face by the company as their IT system are
not secure any body can theft and modify the data of the company. The company should be
aware of the security of their network and they should raise their network security through

various method which are available in the market(Greenwood, 2016). The company can not get
through professionals or qualifies as there are not such candidates available in the market. But
company can recruit trained and experience IT professional so that they can get through proper
functioning of the IT system within the operation activities of the company. The down fall of the
old technology is the casual problems there are technological inundation day by day this could
affects the functioning of the company so the company need to access through technological
inundation and should avails with various technologies which are available in the market. No
data backup issue is the another issue which can be faced by the company (Zabukovec and
Jaklič, 2015). The data of the company is not back up which access the company with loss of
data and information if any fault occur in the IT system of the company. So the company should
backup the data daily as this data can be used in the future and the company doesn't had to
research out the data gain and then get through the depth data and information related to the
company's activities and market watch. The common measures can adopt by company for
various problems which are faced by the organization (Beck and et.al., 2017). The company
should improve their IT system and keep it updated so that they can enhance their business
operation activities easily and accurately so that this can be helpful in the growth of the
company.
CONCLUSION
From the above study it is concluded that the IT system is very helpful in the business
growth and performance. The business can raise their operation activities effectively with the
help of effective IT system which can further helpful in the immense growth of the company.
Now a days more and more companies are moving towards digitization which is helpful for the
company to attract large number of customers the company and easily accessing through
competitor within the marketplace. The company TESCO is following the IT system but the
company is moving towards digitization which is helpful for the company in raising their
revenues and profit. Company can compete with their rivals in market through its various
business IT strategy so that they can perform their business activities well and access through the
huge profit margin during the precise financial year. More and more customers are attracted as
now a days consumers are moving towards digitization so they will be directly attracted towards
the company. The TESCO can perform their business operation activities easily and accurately

with the help of IT system which saves their time and number of employees which is needed for
that work. The satisfactory services are also rendered to the consumers with the help of IT
system they allow their customers to pay their product bills directly without waiting in the queue.

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