Business Intelligence of Walmart | Report

0Running head: BUSINESS INTELLIGENCE OF WALMART
BUSINESS INTELLIGENCE OF WALMART
Name of the Student:
Name of the University:
Author’s Note:

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Introduction: -
This report explains and presents a plan to implement an innovative performance management
dashboard for credit control within WALMART which associates into the existing Balanced
Scorecard. WALMART is an US based biggest multinational organization who controls the
sequence of several department stores,supermarkets and grocery shops. In this report the writer
can propose modern business intelligence systems with respect to the different factors. In this
report also provide the track where BI system aligns WALMART business strategy.
Management Support Systems are processor based systems that are used by the organization
managers and employer. In this report also shows that how the WALMART are using MSS
system. Risk assessment and Cost benefit analysis are also the part of these report. The writer of
these report are provide two appendix section where they describe the clear overview of IS
structure and MSS structure of WALMART.
Discussion:-
Corporate Strategy:-
As defined in first appendix, ensuing the variations to the multinational retailer sector as
a significance of the service law and the outline of commercial Structures, WALMART has seen
an inflow of improved rivalry. Most importantly, this business structure permit authorized
stakeholder to invest in several retailer sector and as like this has bring about the new candidates
into the market like as Co- Operative commercial facilities. Business shareholder are also
temporary their individual financial stresses onto retailer businesses, supposing more reasonable
pricing arrangements and the setup the proper standby of per hour rates with permanent

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subscriptions. The administrative team of WALMART trying to present a modern corporate
structure which can be recognize business value, plans and behaviours.
Missions of WALMART:-
The main vision of WALMART is to deliver the most reliable remarkable client
experience to each time and each client. For fulfilling this vision WALMART are trying to make
a proper strategy. If WALMART made a good relationship between key sectors and innovative
technology then WALMART can enhance their client and business.
Proper Behaviours and Standards of WALMART:-
Behaviours Standards
Monetary Cleanliness Generate some business strategy
Responsiveness of market values Proper decision making approach
Concentration in the Business Client Maintain the development continuity
Innovation and Leadership Respect the every team member
The upper discussion behavior and standards should be maintains by the WALMART
organization. If WALMART are trying to satisfy their business mission then should utilizing six
sigma methodologies for eliminating the waste process and improve greater competitive benefits.
Monetary Cleanliness is the critical aspect in the achievement of any business organization but in
the current financial downturn several trade sector have gone into management due to poor
monetary cleanness. Following points are discussing about the factors of poor financial
cleanliness in Retail sector.
 Weekly Billing Cycles increasing the prime time for money receipts.
 Possession of Debit. In some times workers are not accountable for recovering the debit.

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 If the business cheaters are cheat any business money then it can be barrier for enhancing
the business economic condition.
These difficulties to Monetary Cleanliness have initiated a supplementary project connecting to
Credit Control inspecting difficulties to active credit management. This project recognized that a
deficiency of suitable administration information, proprietorship of debt from subscriber, was
having a harmful outcome on credit management.
Business Intelligence System Proposal:-
Outline:-
It was recognized in the above-mentioned active credit management project that Credit
Control did not sense like they had suitable reflectiveness of all debt at a proper level.
WALMART administration should target operational support which can be create the good
impact in these organization’s credit management. A brainstorming period was directed with
core associates of credit control, containing the team executive and a credit supervisor along with
the WALLMART monetary department.

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With the help of this proposal WALMART are easily address these issues and enhance
their business economic standard. If these organization are follow credit management report
then they easily identify their existing problems. First of all these organization should identify
the several business quantity and also identify the receivers of the quantity. The following tables
are identifying measures and receivers of WALMART.
Business quantity (Measures) Receiver
Debit Amount Business client partners of
Bill percentage WALMART business head
Bill Revenues Subscribers and Earners
Regular Debtor days Administrator of Practice area

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Development of business work Finance
Working days Finance
To confirm the regularity of recording and a particular resource of fact for performance
management, the current demonstration will be comprehensive to include the original Credit
Control metric. The WALMART organization should strictly follow the rules and regulation for
changing internal structures. The existing management team and employees of WALMART will
try to implement the financial calculation through the user acceptance. It is expected that the
progress work essential for this execution will take around 4 weeks and net benefit210000 US $,
with probable corrupt debtor loss of 50000 US $. The expected profits of this proposal and net
gain will be 150,400US $ over1 year.
Plan Arrangement:-
Several medium and large business retail organization in the recent financial decline went
out of commercial due to deficiency of cash flow. This plan endeavours to grab this difficulties
by giving administration at several stages the suitable data to cope with debt. By recognizing
customers that have huge debt ratio or are disreputably late payers, discussions can be had to
simplify faster payment of bills, thus enhancing cash flow. This approach should be measured
with due regard of the customer attention behaviour recognized by the WALMART
administrator, but with the data presented within this dashboard controlling can choose whether
suitable budgets can assumed to exact customers in definite circumstances.

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Current Technical Application:-
The current Technical application of WALMART is established via joined architecture
from frequent unequal source systems. The architecture of WALMART is totally depends on the
SQL server where the information are replicated from source structure databases through direct
stored process calls. The current credit management of WALMART are no exception to this, and
have been constructed utilising SQL Server Broadcasting Facilities drawing the records from the
simulated system records through SQL Stored Process calls. These reports have been constructed
over a period of maybe eight years, with some of these being reviews of even older legacy
Crystal reports. There are around 20 current credit management reports in reality.
This method has controlled to a quantity of problems with the current report mechanism. At first
nobody distinguishes which of the reports to go to for the normal answers they need. The current
report measures are excessively multifaceted and not built for rapid broadcasting analysis. In
these report have been constructed by several people finished time, many of whom have gone,
and report logic has been misplaced as it was not completely recognized. This method has not
occasioned in a particular truth source for reports, many of which are inaccurate or outdated.
Necessarily it is presently very problematic to cope debt to fulfil the Board’s apparition of
monetary cleanliness.
Suggested Business Intelligence:-
The purpose is for entire administration evidence to be carried through the innovative
data warehouse to eliminate any disjointed and imprecise reports from presence, thereby
realizing a particular source of fact. Like it is completely suitable for this suggestion to utilise the
data warehouse as faced to utilising the remaining mechanisms. The data of WALMART is
made using the Wherescape technical architecture.Wherescape is an IDE for developing,

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designing, positioning and effective data infrastructure from data vaults and data warehouses to
data marts and data lakes. The Raw Data from business databases is removed. The data could be
extent across multiple systems various systems. The data is prepared and converted into the data
warehouse. Using BI system the WALMART’s usercan ask ad-hoc reports and conduct several
analysis.
The transaction systems of WALMART could be provide for into product database and
add product data line. First of all these organization should change a product expense. Similarly,
in a BI query that would be effected for the product subject area could be did the calculation of
innovative product line or modification in product price increase the revenues. If WALMART
are increase their communication skills via advertise in different medium then it should be
helpful for the user.BI system demand that could be performed would be newclient’s number and
added due to the budget modification. Propose BI system can also enhance the WALMART

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customer’s security and deliver their transaction details very quickly. These propose systems can
enhance the WALMART business quality and increase profit.
Cost Benefit Analysis:-
Benefits:-
The investigation of the suitable investors and the budgets of this proposal, the CBA has been
led. As this plan proposes to generate current arrangement most of the perceptible costs such as
hardware are not appropriate. The examination is over an one year period and, as shown below,
the net investments are estimated to be in the region of 150400 US $.
Tangible Analysis:-
Every month cash collection 15000 US $.
Yearly Cash collection 15000*12 = 180000 US $
Reduce monthly cash for poor debt = 2500 US $
Yearly cash reduce 2500*12= 30000 US $.
Total = (180000+30000) = 210000 US $.
Intangible Analysis:-
Reduced debtor days (by between 3and 5 days) to support with faster payment of bills counting
employer costs. Distinct fact resource. Enhanced Subscriber performance. Enhanced client-
organization connections. Access to inventive design.
Costs:-
Tangible:-
Business Analysis (In one day) 250 US $ = 250*1= 250 US $.

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Business Intelligence Authority (4days) at 400 US $ (Per day) = 400*4 =1600 US $.
Development Time (one developer in 15 days) at 200 US $ (Per day) = 200*15=3000 US $
Test timing (Credit Analyst in 5 days) at 150 US $ (Per day) = 150*5=750 US $
Credit Control Team (Minimum 7 days) at 500 US $ = 500*7 = 3500 US $
Training cost = 500 US $.
Loss of bad debt clients = 50000 US $
Total Cost = 59600 US $.
So Total net benefit = Total Profit- Tot cost
= (210000 – 59600) US $
= 150400 US $
Detail Deliverable:-
Balanced Scorecard:-
Financial View:-
The information accessible is the balance and the financial statements. In addition
advertising reports, internal plan and management process are also available. In this table shows
how WALMART measure their target and execute this properly.

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Objective Measure Target Action
Total Assets Revenue Percentage Yearly increment 7% Increase Revenue
Increase Employee Revenue Employee Yearly increase 5% in
after 2 Years
Increase technical
efficiency
Return Investment Return on Investment Yearly increases 3% Reduce Operational
Cost.
KPI of WALMART:-
With the help of KPI dashboard WALMART are trying to implement their business
process and analyse the advertisement details. These advertisement details are trying to achieve
the future executed plan.
Customer View:-
Objective Measure Target Action
Enhance Number of Average
WALMART’s
Increase 6%
Customer (In every 3
Satisfy the existing
customer

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Customer customer Size years)
Customer Positive
Feedback
Customer Rating
system
Increase 15%
customer
feedback(Yearly)
Improve product
quality and
reasonable price
Decrease Customer
Compliance
Customer Complaints Reduce 4% Customer
complaint (every 2
years)
Improve quality and
product stock.
Credit control system:-
WALMART Credit Control information are utilizing in a mark dashboard will be
enhanced through the reporting Services. The dashboard is reveal at a highest level of pre
described metrics. WALMART will illustrate appropriate trends of these metrics over the
existing financial year a different colour accordingly.
Risk assessment:-
The WALMART risk assessment is based on Moss and Atre’s Risk Assessment Matrix,
the following risk assessment are demonstrating in different color.
Technology (LOW)

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Actually WALMART data server has been over provisioned with 15 Cores and 64 GB of
ram and 10TB hard disk. In the modern time only 15% of the disk has been build up and, as the
server has been virtualized, there is point to enhance the ram up to 128GB and the Cores to 20. It
is estimated that there be a minor improvement in server traffic but this is anticipated to have no
unfavourable impression.
Complexity (LOW)
The difficulty of this plan is quite simple as it previously utilizes much of the current
tested and tried procedure. The justification is primarily a clear-cut realization of a self-service
model and innovative data dashboard.
Integration (medium)
The beginning of the modern Practice Management Structure it is fully workable that
mixing with the modern advertising monetary transactions could effect in a reasonable deviations
to the implemented data marts. The modern database plan is observable but this has not been
concluded. The Balanced Scorecard should integration be objectively precise as the WALMART
financial area is already lugging information from the key performance indicator dashboard.
Organization (High)
While it is estimated that the definite metrics are sufficient, the biggest WALMART
project risk relays to the deficiency of purchase in from subscribers. The subscribers may be
aware of the further presentation metrics are a step too far, and a deficiency of administration of

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the metrics from lesser management. To diminish this threat the WALMART administrative
Panel needs to understand the reputation of the different metrics.
Project Team (LOW)
It is estimated that there are no big dangers within the group as this WALMART project
can be correctly sourced by the business intelligence Group. The skill is previously in use there
are no predictable teaching necessities.
Monetary Investment (LOW)
The only major monetary speculation narrates to the savings of time and, as stated in the
cost benefit analysis above, this is expected to be no more than 30 days. It is expected that there
will be an immediate return on speculation mainly from the efficient credit control gains and as
the prices are minimum these should quickly equalize the budgets especially with the expected
discount in balance write-offs.
In this graph sheet are demonstrate three different color where low represent green,
yellow represent medium and green represent High risks.
Variable Low Medium High
Technology
Complexity
Integration
Organization
Project team

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Financial plan
Overall Plan:-
The project team of WALMART having recognized the vital risks to the successful
execution of this project it is predictable that the risk is very low. Although there are a number of
MEDIUM and high risks, there is possibility to remove these risks with successful
communication from the WALMART administration board.
Summary:-
This project report has justified and displayed a preparation to execute an innovative
performance management dashboard for Monitory systems within WALMART which connects
into the accessible Balanced Scorecard. These reports are displaying the credit control
dashboard, key performance analysis, and credit control data mart systems.
The profit of this dashboard is that the risks and costs are engaged. It has been assessed as a part
of BI proposal. In general, at least in terms of tactical objective achievement, return and risks, the
project showing is very valuable for WALMART to implement.
Appendix:-
Part 1:-
Overview of WALMART:-
WALMART is an American international selling business that operates a hypermarkets
chain. The headquarters of WALMART is Bentonville. WALMART was establish by Sam

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Walton in 1962 and integrated on 31st October 1969. It also operates different retail warehouses
like Sam’s club. According to the statistics of 2019 the WALMART has 11,563 stores and clubs
in 30 nations, working fewer than 70 different names. These retail organization work under the
name WALMART in the Canada and US. It has completely owned operations in Chile,
Argentina, and South Africa. Since 2018, WALMART only grip a marginal stake in Brazil
which was renamed Grupo Big in August 2019. This organization declares numerous
environmental actions to enhance energy efficiency and develop its in general atmospheric
record, which had previously been missing. The primary goal of the WALMART included
spending 400 to 500 million US $ a year to boost fuel efficiency. The WALMART also designed
some innovative tentative stores with water-cooled refrigerators, wind turbines, solar
panels, biofuel capable boilers etc. WALMART maintain to be a leader in corporate
philanthropy, sustainability and employment prospect. It’s all part of these organizations resolute
commitment to generate prospect and bring customers value and population around the world.
The administrators of WALMART play an effective role in supervising the company’s
compliance and ethics program. These organizations are receiving a standard information flow
about compliance and ethical issues. In every year the review committee and the payment and
management development board found the goals and metrics involving to compliance and ethics.
The administrative board allocates these goals to relevant business and executive units and set up
the responsibility for achieving sufficient progress on the goals. In 2018-2019 budget years
WALMART hired a new business management team and directors. The new employees
realigned its commercial mission with an eye on business modification and developed its new
mission, recognizing its Values, new Vision, behaviors and Strategy.
Mission and vision of WAL-MART:-

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Mission of WALMART
Vision Plan
Walmart are trying to deliver most trustworthy
exceptional shareholder experience to every
moment.
A famous retail organization with outstanding
customer relationship management profile in
every associated business sectors.
Moral Ethics Response
 Constant improvement
 A commercial approach
 Team work and respect
 Clear decision making
 Innovation
 Thought Leadership
 Client-focus
 Financial Hygiene
 Market awareness
The plan recognizes the newly hired administrators view for the WALMART to become
‘a famous retail organization with extraordinary customer relationship management, in all
associated business sectors. As an effect of the commercial changes and the administrator’s
structure a vital program of identified project. This project is recognized by the lean six sigma
project which can be helpful to achieve the business success. In this moment WALMART was
searching for internal investment to support with oral expansion. In general the business growth
was achieved through the business head and acquisitions which frequently introduced much
legacy systems and waste processes. Initially this project displays a supplementary restructure
with the legal introduction of business line. The core business sector like of Public Sector,
insurance and business remained; the corporate line pulled together the low value and high

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volume which are typically fixed fee work. Another business line is business operations where
all the support functions ranging from HR, Marketing Finance, and IT.
WALMART DIRECTORS AND EXECUTIVES
SENIOR DEVELOPMENT TEAM
INSURANC
E TEAM
SECTOR
DIRECTOR
OPERATIONA
L DIRECTOR
BUSINESS
DIRECTOR
PROBLEM
SOLVING
TEAM

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The retail organization restructure has previously effected in several process
modifications but it can be claimed that this is a predecessor to possibly the highest business
changes to WALMART. The current systems are nearly 20-25 years old, and consist of an
Investment Practice Management System known as Actuary and a business administration
system for daily subscribers.
The MSS modification is practically a considerable project, and like as WALMART are
engaging and utilizing essential teams of every business line from several subscribers to senior
development team. Perhaps the major resource simplifying this expected IT project.
The Proposed system is divided in several areas like Operations, Development, and IS
and services, with around 200 staffs. The Processes are accountable for software & network IS
Upkeep delivers procedural support with the key operation to minimize interruption.
WALMART Project Facilities are accountable for modern technological training and to support
DEVELOPMENT OPERATION PROJECT SUPPORT
BI
BP
BS
IS
INFRASTRUC
TURE
IS
APPLICATIO
N
ANALYSI
S
TRAININ
G
2ND
LINE
1ST
LIN

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with process progress. The improvement is accountable for technical improvement projects.
Although each team of WALMART will have little participation with the modern system
implementation, it is improvement through industrial Process who will have the major
involvement. The Business team is accountable for the maintenance and development of Case
Management System workflows.
The business intelligence group are presently evolving a ‘Data Mart Bus’ architecture Data
Warehouse to contribution with the new system application. There are about 500 reports in
presence that would need to be reworked and as like the Data Warehouse has been recognized as
a key project derliverable. It also assists the project team to make data path that are easy to
support and extend. It is an integrated improve atmosphere, especially structured to build great
data warehouses earlier in SQL Server, Oracle. The calculated Information Systems is allocated
with the strategy of WALMART through its development cycle. The sustenance recognized that
technology and innovation were important for the sustainability and future growth of the retail
business and as like Information Systems has seen much investment. In result there are genuine
opportunities for new BI systems’ innovations.
APPENDIX:-
Part 2:-
MSS are computer-based structure that is supposed to be used by, organization managers
and administrators. In this project the WALMART business analysts are trying to launch MSS
model which can be helpful there business structure and improve customer business relationship.
MSS can support the business team to predict any future risks and also deliver the perfect
explanation about these.

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Part 1:-
CATEGORY
OF MSS
PURPOSE AND
FUNCTION
DATA SOURCES CATEGORISATIO
N
JUSTIFICATION
Balanced
Scorecard
Historically the
performance of
Walmart has widely
centered around
recorded time on a
specific case and the
proper time value.
WALMART were
largely given target
and value individually.
As an effect of
subscriber would
concentrate much
energy on hitting their
economic targets
potentially at the
expense service
quality to shareholder.
Sources of data
include:
Actuary – Practice
Management
System. This
system supplements
the Financial Pot of
the Scorecard. The
data extracted
consists of amount
billed and
chargeable hours
recorded per fee
earner.
HR system
This system is an
Executive
Information System
Turban et al (2007)
identify an EIS
system as one that
serves the
information needs
of top executives.
The Scorecard
clearly sits under
this definition. This
system has been
developed as a tool
for monitoring
WALMART’
performance
against its strategic
objectives and
vision.

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As an effect the
Balanced Scorecard
was displayed to be a
visual management
tool incorporating
several performance
metrics.
It delivers a definite
plan to performance
management and
confirms a consistent
performance approach
to management across
the WALMART. It
delivers all
management levels of
and subscriber with a
RAG status for quick
detailed drilldowns for
assistance with
rectifying poor
performance areas.
supplements are the
Client and Learning
and Development
Pots of the
Scorecard. It is also
the location of the
firm hierarchy. The
data extracted
relates to hierarchy
information,
Continuous
Professional
Development
(CPD) points
achieved, quarterly
reviews, the
attendance of team
meetings and the
completion of
appraisals.
This is the main
system that fee
EIS usually has
drilldown or rollup,
KPIs and clear
graphical
representation. The
Scorecard has all of
this and is
evidenced as
follows:
RAG colouring of
metrics
Dials showing how
close fee earners
are to moving to the
next RAG status
Roll up or
drilldown from
individual fee
employee to
manager via team
performance,

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Not only does it give
an entire retail
performance for upper
management the
similar tools
demonstrate the same
metrics by Business
Practice Area, and
subscriber.
The scorecard is
broken down into four
pots; Learning
Finance, and
Development, Internal
Business Process and
customer. Within
these pots metrics
specific to the board’s
plan and strategy are
displayed.
As WALMART has
earners utilize to
manage their
individual case
loads/files. This
system supplements
the Internal
Business Process
pot of the
scorecard. Data
extracted includes
overdue diary
actions, case audit
results and the
completion of data
capture that
supports client
management
information.
Federated
architecture is used
to pool together
various systems
Practice Area
Performance and
Business Line
Performance.
Usually these
systems pull
together data from
multiple data
sources into such
systems via some
form of Data
Warehouse.
Although,
WALMART is
implementing a
data warehouse the
Balanced Scorecard
currently sits
outside of this
development and as
such the data is
pulled together by

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offices across the US
the scorecard is
accessible through a
reporting portal and on
each customer’s
desktop. This has
supported with
uniformity of
performance
management across
larger and biological
diverse teams. A
single source of truth
for performance
management.
into the scorecard.
The development
tool is SQLServer.
multiple stored
procedures.
However, this
system clearly sits
as an EIS.
Part 2-
Actuary is used by administration economic and business staff to keep track of monetary
cleanliness. The online transaction can be created that display the chargeable quantity of hours
that have been verified, what has been payable and stabilities of bank accounts. Stock reports do
not support upper supervision to make commercial decisions. Actuary is also an overall
accounting structure that keeps path of cash in and out of the several bank accounts that

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WALMART hold. Some of these explanations cover client currency that is held in trust so that
quicker payments can be made to applicants on determination of a claim. Some standard reports
are used by business management to confirm account reliability but methodological reports are
built to give clients mid administration an audit track of where their currency is being expended.
The system permits for time verified by fee recipients to be brought collected into a bill. Charge
rates are setup for every fee recipient and these are then used to analyse and produce a bill for
consumers. It is these bills that management use to recognize how much revenue they are likely
to accept once bills are paid. WALMART’ current aims are based on this.
Part 3:-
Human resources is a fully-integrated employees system that WALMART employs for
all workers. It delivers mid-tier administration with evidence connecting to its employees.
Possibly the biggest non-HR functionality of this system is to source other MSS systems such as
the Balanced Scorecard. The data is stored in a system database for questioning. The records it
carries management is not serious to the administration of the WALAMRT, yet, it is the key
source of tracing workforce evidence that feeds into the firms moneys. It is mostly a data
dispensation system but it does have some elementary reportage functionality and technical
reporting functionality to support management. Some of the data that can be described helps with
equal chances and variety.
Part 4:-
Fraud mapping system permits the intellect team to map claimants and accidents to
understand if there are some misfortune hotspots. This could be a Fraud recognizer. Its core
purpose is to contribute the WALMART BI Crew with a tool to classify the deception.

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